# Bitdefender GravityZone MDR Reviews **Vendor:** Bitdefender **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.5/5.0 **Total Reviews:** 6 ## About Bitdefender GravityZone MDR Bitdefender is a global cybersecurity leader with over 20 years of experience protecting businesses and consumers across more than 170 countries. Headquartered in Bucharest, Romania, with offices and operations worldwide, Bitdefender serves more than 180,000 companies of all sizes. Our security research arm, Bitdefender Labs, is one of the most recognized threat intelligence organizations in the industry — consistently earning top marks from independent testing bodies including AV-TEST, AV-Comparatives, and MITRE ATT&CK evaluations. Bitdefender MDR is delivered through a global network of Security Operations Centers in North America, Europe, and Asia-Pacific, staffed by analysts with over 100 years of combined experience in cyber intelligence and government security roles. Bitdefender MDR combines our GravityZone security platform with continuous monitoring, threat hunting, and hands-on response — all managed by our SOC teams around the clock. Key capabilities include 24x7 threat detection and response, Pre-Approved Actions that allow analysts to contain threats without waiting for customer approval, and expert-led threat hunting backed by intelligence from hundreds of millions of covered endpoints. Every incident includes root cause analysis, impact assessment, 72-hour enhanced monitoring, and a detailed after-action report. Customers also receive monthly reporting and access to an MDR portal with dashboards and actionable insights. The core problem Bitdefender MDR solves is simple: security technology is accessible, but the people to run it are not. Hiring, training, and retaining qualified security professionals is one of the most pressing and expensive challenges organizations face today. Bitdefender MDR closes that gap — giving lean IT and security teams access to enterprise-grade protection and expert human analysis without expanding headcount. Unlike services that hand off a flood of alerts for your team to sort through, Bitdefender manages the entire alert lifecycle, distilling thousands of signals into a handful of prioritized responses and recommendations. The result is stronger security posture, reduced operational burden, and the confidence that comes from knowing experienced analysts have your back at all hours. ## Bitdefender GravityZone MDR Reviews ### 1. A Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** John N. | IT Administrator / CISO, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Bitdefender GravityZone MDR?** The ease of use and the integration with our Pulseway Solution. **What do you dislike about Bitdefender GravityZone MDR?** Some of the policies are quite extensive and can be a bit complicated. **What problems is Bitdefender GravityZone MDR solving and how is that benefiting you?** Solves our SOC compliance and increases our protection level quite a bit. ### 2. About app remove **Rating:** 4.5/5.0 stars **Reviewed by:** Asibul H. | Sr. Instructor Cyber Security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Bitdefender GravityZone MDR?** Everything is okay but sometime I think UI is complex. Such as app repository. **What do you dislike about Bitdefender GravityZone MDR?** Sometime respond is not works. But maybe this was for network issue. There was not any error message. **What problems is Bitdefender GravityZone MDR solving and how is that benefiting you?** As my users are from around the world it helps me to managed it centrally. ### 3. Great security product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Bitdefender GravityZone MDR?** We moved from AVG to Bitdefender and so far have been very happy with the product. Very easy installation process and easy to do spot security checks or full scans. **What do you dislike about Bitdefender GravityZone MDR?** Nothing so far that we really dislike about the product. We have ran into a problem with installing it a couple of times but not really sure if it was Bitdefender or the computer. **What problems is Bitdefender GravityZone MDR solving and how is that benefiting you?** It was recommended to us by the company we use for IT services. They have been using it for a few years and it was also much cheaper overall for our company than AVG. ### 4. Average EDR with budget **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Bitdefender GravityZone MDR?** I'm working on Bitdefender on-prem for last 2 years and this seems good but it can be better. The detections alerts triggered in three different sections. It is combination of AV and EDR but lacking in hunting features. The best part is sandbox features. They have own sandbox facility but it can cost separately for this feature. Other than this policy making and reports section seems good. **What do you dislike about Bitdefender GravityZone MDR?** If you want to do hunting for threats or IOCs then this is not for you. Search feature is not that good in this. Also the false positive alert rate is quite high. User interface is not that user friendly. **Recommendations to others considering Bitdefender GravityZone MDR:** If you want EDR in low budget then you can go for this but their are multiple EDR with good features. **What problems is Bitdefender GravityZone MDR solving and how is that benefiting you?** Sometimes we need to solve some issues related to false positives alerts or exclusions but their support team is not that so responsive and they take more time to solve issues. ### 5. Security for work computers **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen Y. | QI Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Bitdefender GravityZone MDR?** It was installed automatically during an upgrade, and it updates and runs automatically. I do not have to worry about getting any viruses or issues on my computer. I know it helps secure the network and keep the work computer safe. **What do you dislike about Bitdefender GravityZone MDR?** The firewall has blocked some pages that I could use during work, and there are some attachments in emails that are not always shown. Other than that, no issues. **What problems is Bitdefender GravityZone MDR solving and how is that benefiting you?** The company is keeping work computers safe from attacks. It scans automatically, and I do not have to worry about the program not running. ### 6. Does what it should without obviously impacting performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Bitdefender GravityZone MDR?** Updates quick and infrequently- because it works. The interface is clean and intuitive. **What do you dislike about Bitdefender GravityZone MDR?** Question heuristics because there's no mention of them that I can find. Expires without any "bug" screens. I'm glad it doesn't pop up every 5 minutes, but it should remind me at least once it has expired. **What problems is Bitdefender GravityZone MDR solving and how is that benefiting you?** Browsing and application installation security without heavy loads on the processor. Hasn't yet warned me (Macbook Pro) of any potential threats. Maybe I'm just really careful and haven't encountered any sites or apps that were a problem. ## Bitdefender GravityZone MDR Discussions - [What does Bitdefender endpoint security tools do?](https://www.g2.com/discussions/what-does-bitdefender-endpoint-security-tools-do) - [Is Bitdefender GravityZone an EDR?](https://www.g2.com/discussions/is-bitdefender-gravityzone-an-edr) - [What does Bitdefender GravityZone do?](https://www.g2.com/discussions/what-does-bitdefender-gravityzone-do) - [View Bitdefender GravityZone MDR pricing details and edition comparison](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+02%3A14%3A48+-0500&secure%5Bsession_id%5D=c1163b42-fc13-442e-9d92-653e9cfb7508&secure%5Btoken%5D=43d769277ca68c12084c834a0fbc13bc58dfda29f5e17249fbebd748a03124aa&format=llm_user) ## Bitdefender GravityZone MDR Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents ## Top Bitdefender GravityZone MDR Alternatives - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.6/5.0 (395 reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.9/5.0 (880 reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (499 reviews)