# Bilendo Reviews **Vendor:** Bilendo **Category:** [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) **Average Rating:** 4.1/5.0 **Total Reviews:** 25 ## About Bilendo Bilendo is an AR automation platform that helps companies ensure scalable processes in accounts receivable, reduce costs, reduce DSO and increase liquidity. At Bilendo, we know how important it is to make debtor processes flexible and efficient. Because of their complexity, these processes require an enormous amount of resources: they are time-consuming and cost-intensive. By displaying and communicating all processes through a central point, companies avoid problems with internal coordination and processing. With workflow-based automation, processes run naturally and continuously, depending on the desired configuration - completely independent of the existing infrastructure. Our customers include hundreds of enterprise companies from a wide variety of industries. Our cloud platform supports these companies in increasing their efficiency by primarily ensuring lower process and capital costs, optimized working capital and reduced payment defaults. In addition, with Bilendo, highly relevant and up to date debtor data is centrally available that companies can use to make effective decisions. Bilendo was founded in 2015 by Markus Haggenmiller, Jakob Beyer and Florian Kappert in Munich. Together with their international team, they have set themselves the goal of relieving companies of complex processes and ensuring scalable growth. ## Bilendo Reviews ### 1. Outstanding product and service experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mircea S. | Transition & Project Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Bilendo?** Bilendo offers surprisingly flexible yet easy to use automation settings for accounts receivables like triggering internal clarification flows, sendIng dunnings and invoices to the customers. The possibilities to customize everything are broad; if there is a need to create increasingly complex setups, adequate support is provided to ensure the platform's functions are used to bring added value. Setting up a new account is quite fast and they offer many possibilities to connect the accounting systems and bring them in sync with Bilendo platform. On top of the already mentioned features comes the reporting module, which is again highly customizable, it can be tailored to provide a multitude of views and angles into existing data with updates in real time. **What do you dislike about Bilendo?** There is not really something that I dislike about Bilendo, I would actually point out the openness to suggestions and the speed with which enhancements are brought into production. **What problems is Bilendo solving and how is that benefiting you?** -Decreased workload for AR departments -Increased collections efficiency -DSO reduction -Better overview of Accounts Receivables -Facilitates collaboration and communication between teams on specific items ### 2. Bilendo is autopilot for receivables management **Rating:** 5.0/5.0 stars **Reviewed by:** Joan J. | Finance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Bilendo?** I love the ease of use. It is really fast and convenient to have all receivables information just one click away. Also the no-code automation workflows are a game changer in receivables management. **What do you dislike about Bilendo?** In terms of reporting, there are some limitations on the custom reporting that could be improved. **What problems is Bilendo solving and how is that benefiting you?** Bilendo is helping us to ensure that we are having a homogeneus dunning and claiming receivables process across the organization and that we can ensure it is done timely. And automation allows us to do it in very cost-effective way. Bilendo is also helping us by having an almost real-time view of receivables across the organization, not only from accounting. ### 3. Receivables turnover periods have shrunk! **Rating:** 4.5/5.0 stars **Reviewed by:** Sascha L. | Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Bilendo?** The simple handling. Many automated processes. **What do you dislike about Bilendo?** At times, I have not been able to find anything for myself yet. **Recommendations to others considering Bilendo:** Claims management and internal coordination/communication on a platform, completely digital! **What problems is Bilendo solving and how is that benefiting you?** Digitalization / Speed / Automation ### 4. Global roll-out of Bilendo across our European car dealer & wholesaler **Rating:** 5.0/5.0 stars **Reviewed by:** Sven W. | Head of Consulting & Business Transformation, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Bilendo?** - use of use - degree of digitalization & automation - ease of workflow configuration - suitability to our business processes **What do you dislike about Bilendo?** Nothing, we are extremely happy with the product **What problems is Bilendo solving and how is that benefiting you?** Bilendo solves challenges we have in communication / process inefficencies / information flow between accounting department > sales > customer ### 5. We were able to shorten our receivables turnover. **Rating:** 3.5/5.0 stars **Reviewed by:** Timo E. | Buchhalter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Bilendo?** Bilendo is very good for dunning, it helps us shorten the receivables turnover periods. Clarifications no longer need to be sent and tracked via Outlook. **What do you dislike about Bilendo?** The management of outstanding items for service users is (still) not possible. Individual changes have been promised, the duration of implementations could be faster. An automated transfer to the debt collection company is not possible (still in the implementation phase). **What problems is Bilendo solving and how is that benefiting you?** We resolve the daily dunning process with it and the outstanding items for clarification. We became faster in clarifying the individual outstanding items and in the dunning process. It is now dunned daily. ### 6. because it makes your working-day more easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Bilendo?** The dunning is much easier and more comfortable. The daily processing of outstanding and due receivables. I am using the Accounts Receivable Management, Booking journal, Dunning, Service portal **What do you dislike about Bilendo?** by a big company there a coming a lot E-Mails in the Inbox. Sometime have to click a lot until you come to the right workingway. Sometome its confusing, it eskalating very fast and sometime it take a long time until eskalation. **Recommendations to others considering Bilendo:** It makes part of the daily work more manamore manageable You don't have weekly "work peaks" and you have a good eye on the outstanding debts. You can act faster. Maybe first when go live ist little difficult and look cofusing but when you working every day with Bilendo it will be calm. **What problems is Bilendo solving and how is that benefiting you?** exact dunning and can do every day. Better distribution of work. Everybody can look and if someone is sick or on holidy one can make representation. a clarification can easily be made at any time ### 7. Overall good experience with some small hickups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Bilendo?** - Sleek and easy-to-use user interface - Useful overviews and reports (booking journal, debtor management, ...) - All basic necessities for a CR tool (organisation setup, templates, ...) - Good and timely support **What do you dislike about Bilendo?** - Application is mainly in German. Although it is largely translated to English, there are still some places where there's a lack of good translation (support pages, updates and import file structure for example) - Limited logging of what's going wrong within file import screen and e-mails (for example when e-mail server has an error) **What problems is Bilendo solving and how is that benefiting you?** We're currently sending reminders to our client through Bilendo and use the application to keep up with the open/cleared items and specific client remarks/notes. The application is used by multiple users over 4 countries and is a replacement for the alternative tool which is a part of our ERP system (and which is currently not used). ### 8. Modern and user-friendly software for complex processes and requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Bilendo?** Intuitive control of the application for users. System functionalities are not expandable and individually usable. **What do you dislike about Bilendo?** Regarding development, there are no dead ends in the thought process and thus no restrictions for the entrepreneurial operational process. **What problems is Bilendo solving and how is that benefiting you?** Bilendo serves as a technical development partner in the implementation of operational guidelines, business cases, and processes. ### 9. Bilendo A/R Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Bilendo?** To have collected risk management in one platform. **What do you dislike about Bilendo?** A customer search function from all screens would be helpful. **What problems is Bilendo solving and how is that benefiting you?** Bilendo helps us in the area of receivables management and risk assessment of our customers to simplify the processes and focus on the essential tasks. ### 10. a perfect software to support our daily business **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | financial manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Bilendo?** The automatic dunning process and automatic clarification requests **What do you dislike about Bilendo?** Nothing. But a possibility to create clarifications with non-bilendo-Users (customers, employees without access to bilendo) would still be necessary. **Recommendations to others considering Bilendo:** In contrast to other providers, the implementation could be carried out very quickly and the individual adaptations of the interfaces could also be completed quickly. **What problems is Bilendo solving and how is that benefiting you?** the automatic dunning run and the automatic creation of the clarification requests saved us resources. At the same time, we were able to partially digitalise the sending of reminders or outsource it to a third-party provider. What is advantageous in times of Corona and home office ### 11. Userfriendly, very good performance, one-stop-shop for receivables mgmt **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Bilendo?** Getting in contact with people involved via the system! Many possibilities to filter and create tailor-made reports. Graphical supports of overdue receivables. I am not aware of any competitors products but I am sure, that Bilendo already covers a lot of functions for the daily use. **What do you dislike about Bilendo?** I would highly appreciate if we could have the chance to separate the workflows more broadly. For example after Brands, ... It would also be great if we could have a feature to get in touch with people outside of the system - e.g. texting to a colleague via Email, who has no User for the system but he/she can response via Email! **Recommendations to others considering Bilendo:** Make some learning journeys, get in contact with companies already using the system. Prepare trainings for the potential user and install an internal key-user for first level support topics. **What problems is Bilendo solving and how is that benefiting you?** System-based processing of receivables management with audit-proof documentation of the steps taken. The most important benefit is that we could get rid of the exchange of information via Emails. ### 12. Modern accounts receivable management tool with a team behind it that is open to customer wishes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Bilendo?** Direct connection to our ERP system. Modern simple interface that can be used by all users after a short introduction. Direct communication possible in case of system problems. **What do you dislike about Bilendo?** It is not possible to distinguish between the invoice date and the shipping date. The dunning process always uses the invoice date as a basis. Invoices / reminders cannot be sent to multiple e-mail addresses **Recommendations to others considering Bilendo:** Analyze in advance exactly what requirements are expected of the tool and what information must be provided for this purpose. **What problems is Bilendo solving and how is that benefiting you?** Faster invoice shipping. The sales department can independently overview its open receivables. Clarification of open items is simplified and customers are informed about overpayments. ### 13. Remind, letters to customers as well as the overview **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Bilendo?** Reminding in Bilendo is super easy, fast, and very clear, and letters can also be sent very quickly. It is also very positive that you can set a reminder block until a certain date. **What do you dislike about Bilendo?** Not all new texts from SAP are transferred to Bilendo. The Debtor Management tab is very slow to open and Bilendo is very confusing regarding the outstanding claims. **Recommendations to others considering Bilendo:** Bilend is a new interesting program that makes work much easier in many ways. **What problems is Bilendo solving and how is that benefiting you?** Faster dunning process that can be carried out daily, and you no longer have to write the letters to the customers yourself, but instead have predefined texts in Bilendo to choose from. ### 14. Bilendo enables the A/R process in its entirety. **Rating:** 4.5/5.0 stars **Reviewed by:** Andre E. | Director Finance & Controlling, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Bilendo?** The flexibility of the whole Bilendo team. Quick rebound and solutions are offered, especially in making adjustiments to our our existing processes and needs. **What do you dislike about Bilendo?** There are no dislikes to state explicitly. **What problems is Bilendo solving and how is that benefiting you?** Huge improvement in terms of control and automation in the dunning process. Communications between departments improved as well. ### 15. is practical and clear **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Bilendo?** Automatic clarification roll-up, credit at a glance, statistics on payment behavior clearly presented, easy creation of customer letters possible **What do you dislike about Bilendo?** multiple clarifications are automatically created for a case - if it does not concern an invoice but a payment, no clarification is created, so it is easy to overlook a deduction from the customer **What problems is Bilendo solving and how is that benefiting you?** Reminder management is simplified, so you only remind when the invoice is due and not all at once. The business also receives a few clarifications every day and not a whole list every few weeks. ### 16. Interesting new program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Bilendo?** The info by email for open clarification. Sending letters to customers is faster and more convenient. I get the answers I need to open cases faster. **What do you dislike about Bilendo?** Sometimes a long wait for the page to open **Recommendations to others considering Bilendo:** It has many advantages. Makes work easier **What problems is Bilendo solving and how is that benefiting you?** I get the answers I need to open cases faster. Sending letters to customers is faster and more convenient. I think the preview of when the reminder is due is great ### 17. It's a good programm for our company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Bilendo?** I like best to send our letters, how warnings or our vacant positions, to our private and business customers. **What do you dislike about Bilendo?** The waiting period if you load de page new is long, but this is cause manly of too many data, so there even can be some time to wait. But that's completely ok. **Recommendations to others considering Bilendo:** . **What problems is Bilendo solving and how is that benefiting you?** If some coming up, my collegue comlete this with bilendo ### 18. Not bad but not perfect yet **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Bilendo?** The chronological traceability of the processing history (one can always track when and how the request has already been processed). **What do you dislike about Bilendo?** More often, 3 tickets are opened for a case. However, this always concerns the same act and requires that the answer must be entered 3 times?! **What problems is Bilendo solving and how is that benefiting you?** Many sources of error are thereby rectified (incorrectly or not at all recorded down payments, outstanding payments from customers and leasing companies). Often, only after a prompt from Bilendo, which points out the error, is a clarifying solution sought, as the problem was not known before. ### 19. for some topics, Bilendo is definitely recommended - **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Bilendo?** the customer reminders are clear - you can send reminders very easily through the program (they are automatically forwarded to the post office) **What do you dislike about Bilendo?** one receives way too many emails - it's easy to lose track. You must enter data into SAP and Bilendo simultaneously, otherwise it won't work. **What problems is Bilendo solving and how is that benefiting you?** Communication via Bilendo works very well. It saves you from internal emails. ### 20. Generally rather sluggish **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Bilendo?** Reminding is great because you can remind the customer with just a few clicks. The overview of some sections is also great because you can set many filters. **What do you dislike about Bilendo?** Unfortunately, one often has to click several times before returning to the desired page, and loading often takes a very long time. It should be more tailored to the companies to facilitate work. **Recommendations to others considering Bilendo:** Reminding is super easy. **What problems is Bilendo solving and how is that benefiting you?** The dunning process has been greatly facilitated. Although many things are being changed, which are passed on to Bilendo, some things take longer to be adjusted. ### 21. Facilitate the work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Bilendo?** User-friendly, easy to understand, simple user interface, connect multiple operations together even if the accounting is located elsewhere **What do you dislike about Bilendo?** everything ok, easy to understand, no complaint **Recommendations to others considering Bilendo:** connects multiple businesses with each other, facilitates accounting **What problems is Bilendo solving and how is that benefiting you?** Dunning process simplified ### 22. easy in use **Rating:** 2.5/5.0 stars **Reviewed by:** Ludovic B. | Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Bilendo?** overall satisfying. It is all clear stated. **What do you dislike about Bilendo?** No dislikes. Feeling good by using the tool **What problems is Bilendo solving and how is that benefiting you?** It is for me important to see which customer is overdue with their payements ### 23. Big step towards automation **Rating:** 4.0/5.0 stars **Reviewed by:** Annabelle R. | Buchhalterin, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Bilendo?** By working with Bilendo, daily work could be "streamlined" and many work processes automated. The modern work environment. **What do you dislike about Bilendo?** After maintenance work, releases, etc., bugs/changes often occur, which have negative effects on the usual work. **What problems is Bilendo solving and how is that benefiting you?** Many tedious/manual tasks could be automated. ### 24. easy to use, good overview, **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Bilendo?** the useability and the overview of the different sections **What do you dislike about Bilendo?** could be a little bit faster. to open new windows **Recommendations to others considering Bilendo:** High responsibility and fast help desk **What problems is Bilendo solving and how is that benefiting you?** collection issues with customers. due to that an automatization of the process ### 25. Its a new solution for efficient receivables management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Bilendo?** the clear, quick Overview with sustainable processing options **What do you dislike about Bilendo?** Missing or to less direct guidance through the tool **What problems is Bilendo solving and how is that benefiting you?** manage overdue receivables in time; ensure liquidity ## Bilendo Discussions - [Does Bilendo offer the possibility to retrieve credit agency, monitoring, and creditworthiness information and use it in scoring?](https://www.g2.com/discussions/bietet-bilendo-die-moglichkeit-auskunftei-monitoring-und-bonitatsinformationen-abzurufen-und-im-scoring-zu-verwenden) - 1 comment, 1 upvote - [Is it possible to incorporate internal and external payment experiences into credit scoring?](https://www.g2.com/discussions/ist-es-moglich-interne-und-externe-zahlungserfahrungen-in-das-credit-scoring-einfliessen-zu-lassen) - 1 comment, 1 upvote - [Can we store our own risk classes in Bilendo?](https://www.g2.com/discussions/konnen-wir-bei-bilendo-unsere-eigenen-risikoklassen-hinterlegen) - 1 comment, 1 upvote - [Can we map our credit policies with Bilendo?](https://www.g2.com/discussions/konnen-wir-mit-bilendo-unsere-kreditrichtlinien-abbilden) - 1 comment, 1 upvote - [Can Bilendo calculate credit scores and credit limits?](https://www.g2.com/discussions/kann-bilendo-credit-scores-und-kreditlimite-berechnen) - 1 comment, 1 upvote - [View Bilendo pricing details and edition comparison](https://www.g2.com/products/bilendo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A11%3A13+-0500&secure%5Bsession_id%5D=0445a977-d1fd-4a82-9cc2-4fe2c55e07e0&secure%5Btoken%5D=b34cdbc3f7d463a16e665cba438841704ebbf84aca66b4df074d194ea6e60ab7&format=llm_user) ## Bilendo Features **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Reporting** - Status - Customer Credit - History **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Integrations** - Accounting - ERP - CPM **Collections** - Late Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles **Transactions** - Credits - Invoices - Payments **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control **Workflows** - Approvals - Reconciliation **Self Service** - Customer Portal - Financial Documents **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics ## Top Bilendo Alternatives - [Billtrust](https://www.g2.com/products/billtrust/reviews) - 4.4/5.0 (505 reviews) - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (395 reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - 4.4/5.0 (1,778 reviews)