We’ve had a great experience with Biel.ai. The integration was incredibly quick and straightforward. We use a Docusaurus documentation site, and getting everything up and running took very little effort.

What really stands out is their support. The team is always fast, responsive, and genuinely helpful. They’ve turned several of our feature requests into reality in no time, and it’s clear they listen to customer feedback.

On top of that, the service has been extremely reliable. It consistently delivers accurate results, and we’ve had no issues depending on it as part of our documentation experience. Overall, we’re very happy with Biel.ai and would happily recommend it to anyone looking for an AI-powered documentation assistant. Review collected by and hosted on G2.com.

If I had to point out a couple of areas for improvement, I’d say the CSS customization can be a bit tricky, especially if you want the chatbot to blend seamlessly with your site’s existing design. It took some tweaking to get everything looking exactly the way we wanted.

We’ve also run into occasional issues when Biel.ai parses our OpenAPI files. While it works well most of the time, some specifications require manual adjustments or reprocessing before they’re indexed correctly.

That said, these are relatively minor issues compared to the overall experience. The team is incredibly responsive, issues get resolved quickly, and the product continues to improve at a fast pace. We’re very happy with Biel.ai overall and look forward to seeing how it evolves. Review collected by and hosted on G2.com.

It was super easy and fast to get started. Documentation provided clear instructions for how to read our sites, and they are in different systems but it seems to read them all without trouble. Quick and helpful responses from support. Review collected by and hosted on G2.com.

Interface is still changing, and that's partially a good thing because new features are coming in, but I've gotten lost in the UI or forgotten to scroll down to click "Save" to save changes, things like that. Review collected by and hosted on G2.com.

I had the opportunity to implement Biel.ai on our platform and I’ve been thoroughly impressed with the results. The product combines a highly effective data-crawling system with strong contextual reasoning, which allows it to deliver precise and well-framed answers to user queries.

One of the standout features is its ability to fine-tune the learning process. This ensures that the chatbot continuously adapts to the specific needs of our platform while reducing confusion and misunderstandings — a critical factor for maintaining a seamless user experience.

From my perspective as someone with extensive experience in technology and product development, Biel.ai offers a robust, reliable, and intelligent solution for managing customer support and documentation queries. I would highly recommend it to any online service that values efficiency and clarity when assisting its users. Review collected by and hosted on G2.com.

Since I tested Biel.ai in an early stage of its development, I did experience occasional hallucinations, particularly before the system was fully trained and fine-tuned to our specific use cases. This training process takes some time and effort. However, because all responses are tracked, it becomes very straightforward to identify where the model falls short and apply corrections effectively. Review collected by and hosted on G2.com.