I like having vendor information, COIs, insurance requirements, and compliance status centralized in one system. It makes it easier to track documentation, identify missing or expired items, and maintain accurate vendor records across the portfolio. Review collected by and hosted on G2.com.

Some areas are not very intuitive and require extra steps to complete or update information. I would also like more flexibility with certain administrative functions and clearer guidance within the system when making changes. Review collected by and hosted on G2.com.

Their new application platform work really well and is a step up from using the website. I have been using it since the beginning of this year and it works a lot faster and smoother for searches and obtaining documents. Review collected by and hosted on G2.com.

The amount of time it takes for some information to get updated for current certificates of insurance. the wait can be a bit tiresome. Review collected by and hosted on G2.com.

Once the system is set up and becomes familiar with the COIs being submitted, it becomes very hands-off. Users can, of course, manually send reminders to vendors, and they do need to keep an eye on Activities/Tasks so the system’s automation can continue seamlessly. The system is laid out in a user-friendly way, and the BCS team—from the CEO to the representative to the support team—are all readily available to assist with any troubleshooting needs. Review collected by and hosted on G2.com.

Reporting and data collection/analysis could be improved. I’d really welcome deeper, more detailed data analysis, including insurance trends and clearer views of compliant versus non-compliant vendors by location as well as in aggregate. Additional reporting options—such as reports by category—would also be welcome additions to the platform. Review collected by and hosted on G2.com.

One thing I do like about BCS is that it sends out COI requests automatically. The customer support is decent as issues come up. Review collected by and hosted on G2.com.

I’ve found BCS a bit challenging to get used to so far, especially since there wasn’t much training at the start. A lot of it has been learning as I go. The system requires me to review COIs as part of the process, which adds time to my workflow. I also need to create and manage vendors in both our main system and BCS, so there is some duplicate work involved. There’s been some ongoing adjustment to get the system working for our needs, and I’m still figuring out how useful it will be for my specific case. At this point, it feels like an extra step, and I’m still evaluating whether the value it provides balances out the additional time and effort required. I don't think this is necessarily BCS's fault. I think we didn't do our due diligence on our end before implementing the system to make sure it would work for us. Review collected by and hosted on G2.com.

We looked at several well-known COI tracking platforms before selecting BCS for its AI-driven automation and overall approach. The biggest improvements are around speed and efficiency. COIs are getting reviewed and approved faster. The AI review piece is helpful in cutting down manual work without overcomplicating the process. The improved efficiency is felt on the vendor side as well and has led to increased vendor compliance. Our users also appreciate the UI which is very intuitive. Review collected by and hosted on G2.com.

There are a few areas where additional technical refinement could further improve the user experience, but nothing that rises to the level of a material concern. Review collected by and hosted on G2.com.

Good database to house insurance documents, and stay on top of renewals. Review collected by and hosted on G2.com.

Would be beneficial to have the capability to edit communications; currently, only BCS can make modifications. This would have made the ease of implementation much easier. Review collected by and hosted on G2.com.

I love their AI extraction tool. It takes half the time to review insurance documents and helps complete insurance reviews quickly. It can address missing items the bare eye can sometimes miss. Review collected by and hosted on G2.com.

I do not like their automated messaging system. You can turn this feature off in regard to expiration notices, but you cannot for extraction notices that are sent when a client uploads items. Client services also has limited time so when first starting out, amount of support did not meet expectations. Review collected by and hosted on G2.com.

BCS is very attentive to creative solutions within the software platform. They provide great customer service and will implement adaptations to their software that improve the user experience. Review collected by and hosted on G2.com.

The inability to change the required parameters for COI requirements without affecting the existing status of compliant vendors. Review collected by and hosted on G2.com.

Dashboard with compliance status, easy drilldown to issues and communication history and ease of sending notices to vendors about requirements compliance. BCS is always ready and willing to assist us with any questions or issues we may find which are infrequent. BCS made implementation and any further setup modifications easy. Review collected by and hosted on G2.com.

Some of the Out of Compliance issues regarding limits and requirements are debatable, not straight forward and need to be manually forced into compliance based on agreements made with Vendors. Review collected by and hosted on G2.com.

I absolutely love Ian, he is the reason that I chose BCS and he is also the reason that I'm staying with BCS. Not to mention, he introduced me to Vanessa who is a RockStar and is always willing to assist in any way. The software is amazing and easy to use, it has surely made managing COIs for me a breathe of fresh air Review collected by and hosted on G2.com.

I was very disappointed in how BCS handled the situation when Anne left. It took them over 2 weeks to let me know that she was no longer with the company, I had standing meetings with Anne and we were working on reports that my leadership was asking for. Again, that is when Ian came to the rescue and introduced me to Vanessa. Review collected by and hosted on G2.com.