Azure Secure and Well-Managed Cloud Features

Agentic AI - Enterprise IT Management (9)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives
AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data
Third-Party Integrations: Set up connections to third-party platforms to improve business processes

ServiceNow Apps (2)

Security (12)

Endpoint Protection: Allows the IT team to oversee all possible endpoints in a single source of reference.
Disaster Recovery: Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
Service Management: Utilizes data to proactively identify and prioritize IT issues.
Workflow Management: Creates new or streamlines existing workflows to better handle IT support tickets and service.
Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services
Task Management: Create, manage and track all task activities and progression
License Management: Track and organize the number of licenses available to the organization
Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs
Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution
Incident Management: Manage and track all disruptions and incidents

Additional Functionality (20)

Audit Trail: A record of all activities within the system, including user access, changes made, etc.
Single Sign On: Allow users to access multiple services after entering their login credentials once
Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats
Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Generative AI: Use AI to generate content in the form of text, images, videos, etc.
Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
Event Logs: A chronological record of actions or occurrences within a network, software, or process
Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
Data Import/Export: Import and export data to and from software applications
Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior.
AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more
Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Access Controls/Permissions: Define levels of authorization for access to specific files or systems
Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines
Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
API: Application programming interface that allows for integration with other systems/databases
Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
Real-Time Monitoring: Active monitoring of systems, applications, or networks
Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows

Agentic AI - ServiceNow Store Apps (4)

Analysis (1)

Platform (6)

Unified Communications Platform: Facilitates communication between users and administrators.
Remote Access: Allows end users to remotely access to company's IT database.
Asset Tracking: Tracks IT assets and financial data.
IT Knowledge Management: Integrates all IT service support functions for consistency and accuracy.
IT Asset Management: Managing inventories and tracking changes to hardware and software configurations
Activity Tracking: Track and document all activities across devices, networks, and other systems