Avail, by Realtor.com Pricing Overview

Ease of use - Good

Cost - Reasonable/ good value

Functionality - Good

Reporting - Good

Customer Service Staff -GREAT Review collected by and hosted on G2.com.

Avail is GOOD, not great.

Avail has the basic functionality, and I have been using it for 2+ years now and was one of their early users. I manage 10+ properties on the platform. LTRs & MTR. No STRs.

Avail still lacks some of the functionality integration to make it a GREAT product.

For example:

1. Avail allows the landlord to extend the lease date with a few mouse clicks (GREAT!).

However, here's is where the features integration falls short:

If you extend a lease date, you ALSO need a Lease extension signed by the tenant. Avail has a Lease amendment template, but the app does not flag nor trigger the completion of an amendment to coincide with the date extension.

OK , so I've now been using avail for a while, so I now know where to go & get the lease amendment. I complete a lease amendment, but Avail does NOT allow me to send for e-signatures. Well, maybe Avail does not have an e-signature feature? It does have e-signatures for leases (one of its best features) but Avail does NOT offer e-signatures for lease amendments . Go figure!

2. No lease template – it has a clone lease feature that’s GOOD but that means that if I want to add or refine a clause in my standard lease, I must keep an offline lease clause and remember to add for my next tenant

3. Two ways to initiate the set up a new Lease. One offers the ability to Clone an existing lease the other option does not. You won’t know until you are midway thru the process and will need to delete the draft and start over.

I could provide 2 or 3 other examples of missed opportunities, but you get the picture. I have only used one other property management app ( Zillow') and that is worse than Avail; so, I’m sticking with Avail. (Devil you know). Review collected by and hosted on G2.com.

We've used Avail for about 10 years, beginning when it was Rentalutions before Realtor.com bought it, and it does the basics pretty well. Collecting rent payments via ACH or credit card works well, although the process to link bank accounts is not as streamlined and easy as other solutions. Their lease building is pretty good, and with the Pro subscription you can copy any prior lease as a starting point, which is essential if the lease has a lot of custom clauses. Their reporting is pretty basic, but at least they have some reports built in. Not all solutions do. Review collected by and hosted on G2.com.

Avail increased their pricing over 300%, so the value of their solution is just not competitive anymore. And while their leases are fairly easy to build, they sometimes insert clauses that are redundant or inapplicable. And the only document you can get an electronic signature on is the lease. If you have an addendum or another document you want to get a signature on that is not attached to the original lease, you cannot do that. Some of the information displayed on their dashboard is incorrect. For example, the amounts due do not include anything from the "other" or "fee" category, only the rents due. There are a lot of little things that could be better, and we have submitted many suggested improvements, but we don't ever see them or even get feedback on our suggestions. Overall, they were once a pretty good company with a pretty good solution for landlords, but their solution and support has steadily declined, especially since Realtor.com took them over, it seems. Along with their steep price increase, it's just not a viable solution anymore. Review collected by and hosted on G2.com.