Introducing G2.ai, the future of software buying.Try now
WP Engine
Sponsored
WP Engine
Visit Website
Product Avatar Image
Jetpack

By Automattic Inc.

4.3 out of 5 stars

How would you rate your experience with Jetpack?

WP Engine
Sponsored
WP Engine
Visit Website

Jetpack Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the comprehensive features of Jetpack, enhancing visitor engagement, security, and ease of use. (5 mentions)
Users value the reliable backup and security features of Jetpack, ensuring peace of mind for their websites. (2 mentions)
Users appreciate the ease of use of Jetpack, making blogging and site management simple and intuitive. (2 mentions)
Users value the comprehensive security features of Jetpack, ensuring their websites are well-protected and backed up. (2 mentions)
Users appreciate the centralized management in Jetpack, which simplifies handling multiple sites effortlessly. (1 mentions)
Users value the multiple customization options of Jetpack, enhancing their website's functionality and appearance. (1 mentions)
Users express concerns about inadequate security in Jetpack, citing risks related to profile management and data breaches. (2 mentions)
Users report that Jetpack's slow performance can negatively impact site speed and user experience. (2 mentions)
Users report serious backup issues with Jetpack, experiencing inadequate support during critical downtime situations. (1 mentions)
Users report terrifying plugin support, leading to frustration during critical website issues and inadequate assistance. (1 mentions)
Users express frustration with poor customer support, citing delays and inadequate assistance during critical issues. (1 mentions)

Top Pros or Advantages of Jetpack

1. Features
Users appreciate the comprehensive features of Jetpack, enhancing visitor engagement, security, and ease of use.
See 5 mentions

See Related User Reviews

Nikhil N.
NN

Nikhil N.

Small-Business (50 or fewer emp.)

4.0/5

"Good to use a tool like jetpack"

What do you like about Jetpack?

Jetpack is fully loaded with Visitor Engagement Modules, Security Modules, and Appearance Modules. These categories have simple-to-use sub-modules.

Devansh Singh G.
DG

Devansh Singh G.

Small-Business (50 or fewer emp.)

0.0/5

"DO NOT TAKE THEIR SERVICES ! THEY WILL STOP ASSISTING WHEN YOU NEED IT THE MOST"

What do you like about Jetpack?

There clourd save backup feature and activity log to restore to any point.

2. Backup
Users value the reliable backup and security features of Jetpack, ensuring peace of mind for their websites.
See 2 mentions

See Related User Reviews

Devansh Singh G.
DG

Devansh Singh G.

Small-Business (50 or fewer emp.)

0.0/5

"DO NOT TAKE THEIR SERVICES ! THEY WILL STOP ASSISTING WHEN YOU NEED IT THE MOST"

What do you like about Jetpack?

There clourd save backup feature and activity log to restore to any point.

Bharat L.
BL

Bharat L.

Small-Business (50 or fewer emp.)

5.0/5

"Review for WordPress's best tool: Jetpack"

What do you like about Jetpack?

All in one and one for all type of a tool. Always send updates and have features. A great website backup tool and also provides security as well

3. Ease of Use
Users appreciate the ease of use of Jetpack, making blogging and site management simple and intuitive.
See 2 mentions

See Related User Reviews

MS

Mike S.

Enterprise (> 1000 emp.)

5.0/5

"Jetpack does a lot of great things"

What do you like about Jetpack?

I love how easy Jetpack is to use. It has everything I need from detailed stats and being able to grow my audience with a newsletter

Sky M.
SM

Sky M.

Small-Business (50 or fewer emp.)

4.5/5

"Jetpack gives blogs Jetfuel!"

What do you like about Jetpack?

What I like most about jetpack is the quickness and level of ease it makes for creating a Blog! I also loved that it is so easy to navigate, customize

4. Security
Users value the comprehensive security features of Jetpack, ensuring their websites are well-protected and backed up.
See 2 mentions

See Related User Reviews

Nikhil N.
NN

Nikhil N.

Small-Business (50 or fewer emp.)

4.0/5

"Good to use a tool like jetpack"

What do you like about Jetpack?

Jetpack is fully loaded with Visitor Engagement Modules, Security Modules, and Appearance Modules. These categories have simple-to-use sub-modules.

Bharat L.
BL

Bharat L.

Small-Business (50 or fewer emp.)

5.0/5

"Review for WordPress's best tool: Jetpack"

What do you like about Jetpack?

All in one and one for all type of a tool. Always send updates and have features. A great website backup tool and also provides security as well

5. Centralized Management
Users appreciate the centralized management in Jetpack, which simplifies handling multiple sites effortlessly.
See 1 mentions

See Related User Reviews

Sky M.
SM

Sky M.

Small-Business (50 or fewer emp.)

4.5/5

"Jetpack gives blogs Jetfuel!"

What do you like about Jetpack?

What I like most about jetpack is the quickness and level of ease it makes for creating a Blog! I also loved that it is so easy to navigate, customize

6. Customization
Users value the multiple customization options of Jetpack, enhancing their website's functionality and appearance.
See 1 mentions

See Related User Reviews

Sky M.
SM

Sky M.

Small-Business (50 or fewer emp.)

4.5/5

"Jetpack gives blogs Jetfuel!"

What do you like about Jetpack?

What I like most about jetpack is the quickness and level of ease it makes for creating a Blog! I also loved that it is so easy to navigate, customize

Top Cons or Disadvantages of Jetpack

1. Inadequate Security
Users express concerns about inadequate security in Jetpack, citing risks related to profile management and data breaches.
See 2 mentions

See Related User Reviews

Sky M.
SM

Sky M.

Small-Business (50 or fewer emp.)

4.5/5

"Jetpack gives blogs Jetfuel!"

What do you dislike about Jetpack?

Once you switch from WordPress to jetpack you can't switch back, and your profile is managed by gravatar which has had a few data breaches since I sta

Nikhil N.
NN

Nikhil N.

Small-Business (50 or fewer emp.)

4.0/5

"Good to use a tool like jetpack"

What do you dislike about Jetpack?

Due to the feature that jetpack provides it's heavily bloated, Slows Down Your Site, and a bit risky for the application where security is concerned.

2. Slow Performance
Users report that Jetpack's slow performance can negatively impact site speed and user experience.
See 2 mentions

See Related User Reviews

Nikhil N.
NN

Nikhil N.

Small-Business (50 or fewer emp.)

4.0/5

"Good to use a tool like jetpack"

What do you dislike about Jetpack?

Due to the feature that jetpack provides it's heavily bloated, Slows Down Your Site, and a bit risky for the application where security is concerned.

Bharat L.
BL

Bharat L.

Small-Business (50 or fewer emp.)

5.0/5

"Review for WordPress's best tool: Jetpack"

What do you dislike about Jetpack?

Little laggy and have little bit of glitches that annoyes sometimes. Otherwise it's a great tool to have

3. Backup Issues
Users report serious backup issues with Jetpack, experiencing inadequate support during critical downtime situations.
See 1 mentions

See Related User Reviews

Devansh Singh G.
DG

Devansh Singh G.

Small-Business (50 or fewer emp.)

0.0/5

"DO NOT TAKE THEIR SERVICES ! THEY WILL STOP ASSISTING WHEN YOU NEED IT THE MOST"

What do you dislike about Jetpack?

Their customer support is terrifying. They do not understand or value customers time and the seriousity of support needed. Even if your website is dow

4. Plugin Issues
Users report terrifying plugin support, leading to frustration during critical website issues and inadequate assistance.
See 1 mentions

See Related User Reviews

Devansh Singh G.
DG

Devansh Singh G.

Small-Business (50 or fewer emp.)

0.0/5

"DO NOT TAKE THEIR SERVICES ! THEY WILL STOP ASSISTING WHEN YOU NEED IT THE MOST"

What do you dislike about Jetpack?

Their customer support is terrifying. They do not understand or value customers time and the seriousity of support needed. Even if your website is dow

5. Poor Customer Support
Users express frustration with poor customer support, citing delays and inadequate assistance during critical issues.
See 1 mentions

See Related User Reviews

Devansh Singh G.
DG

Devansh Singh G.

Small-Business (50 or fewer emp.)

0.0/5

"DO NOT TAKE THEIR SERVICES ! THEY WILL STOP ASSISTING WHEN YOU NEED IT THE MOST"

What do you dislike about Jetpack?

Their customer support is terrifying. They do not understand or value customers time and the seriousity of support needed. Even if your website is dow

Jetpack Reviews (126)

View 1 Video Reviews
Reviews

Jetpack Reviews (126)

View 1 Video Reviews
4.3
126 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Sky M.
SM
Creative Entrepreneur
Small-Business (50 or fewer emp.)
"Jetpack gives blogs Jetfuel!"
What do you like best about Jetpack?

What I like most about jetpack is the quickness and level of ease it makes for creating a Blog! I also loved that it is so easy to navigate, customize, post, check comments and so much more! It is feature rich, streamlined, intuitive and if you don't know what you are doing yet then you can easily learn how! It was simple to implement and is a great centralized hub if you have multiple sites! Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

Once you switch from WordPress to jetpack you can't switch back, and your profile is managed by gravatar which has had a few data breaches since I started using it Review collected by and hosted on G2.com.

Devansh Singh G.
DG
CEO
Small-Business (50 or fewer emp.)
"DO NOT TAKE THEIR SERVICES ! THEY WILL STOP ASSISTING WHEN YOU NEED IT THE MOST"
What do you like best about Jetpack?

There clourd save backup feature and activity log to restore to any point. Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

Their customer support is terrifying. They do not understand or value customers time and the seriousity of support needed. Even if your website is down you will get a reply and then for hours nobody is going to assist you. There restore to any point is a foolish feature because it doesn't at all restore your site. I didn't expect this but unfourtunately. They scared and disappointed me by the way they provide support. I am moving on to updraft which is much safer plugin. DO NOT BUY THIS PLUGIN ELSE THEY WILL LEAVE YOU IN THE MIDDLE AND STOP HELPING AT ALL. Review collected by and hosted on G2.com.

MS
Growth Marketer
Enterprise (> 1000 emp.)
"Jetpack does a lot of great things"
What do you like best about Jetpack?

I love how easy Jetpack is to use. It has everything I need from detailed stats and being able to grow my audience with a newsletter Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

Jetpack has evolved a lot over the years and I'd like to see more video tutorials about all the features it has Review collected by and hosted on G2.com.

Bharat L.
BL
Security engineer
Small-Business (50 or fewer emp.)
"Review for WordPress's best tool: Jetpack"
What do you like best about Jetpack?

All in one and one for all type of a tool. Always send updates and have features. A great website backup tool and also provides security as well Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

Little laggy and have little bit of glitches that annoyes sometimes. Otherwise it's a great tool to have Review collected by and hosted on G2.com.

Arun V.
AV
Search Engine Optimization Analyst
Small-Business (50 or fewer emp.)
"A Perfect Multi Tasking Plugin For WordPress Websites"
What do you like best about Jetpack?

The best part of using Jetpack is, the convenience. It is very easy to use on daily basis. And the user interface is also very nice. As an SEO Analyst, Jetpack is very helpful for my day to day works. When i was starting with jetpack, it was very easy to implement on my website. Integrating jetpack was also cool. Another important highlight to talk about is the customer support of jetpack. I didn't find myself stuck in any situation with the help of jetpack. Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

There is nothing that i dislike about jetpack. Jetpack provide so many solutions at a time. So it's a perfect choice of me. I am using Jetpack on a daily basis, but i didn't find any difficulties while using this plugin. Review collected by and hosted on G2.com.

Arun  r.
AR
Small-Business (50 or fewer emp.)
"Best plugin for improving speed of wordpress websites"
What do you like best about Jetpack?

i like the cdn and lazy loading of images as it helps to load my website faster. The easy social share button implementation easy really helpful. the form and contact creation with this plugin as i can create and customise my contact form with out coding Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

i didnt like the crm as its not all user friendly Review collected by and hosted on G2.com.

Mohammed N.
MN
Penetration Tester
Small-Business (50 or fewer emp.)
"Best Plugin for a Newbie wordpress website owners"
What do you like best about Jetpack?

i like this plugin very much because its free package helps me to check my page views and page referalls , top locations. The ui was very attractive as it is very easy to use as a beginner. The free cdn helps my images to load faster in every locations.The automatic sharing to socialmedia is very helpful as it saves my time dont need to repost everytime i create contents. The jetpack form is iam using on my wordpress sites and i have also connected with that the crm as i can tracxk my leads easily. The free email subscription also helps me to get subscribers for my email news letters. i can list similar posts in my blogs by easily using jetpack. Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

some times website gets heavyloading and slows the website not always also so many featuresbare only available in paid subscription. Review collected by and hosted on G2.com.

Aysha S.
AS
Junior penetration tester
Small-Business (50 or fewer emp.)
"The best plugin for speed improvement and security"
What do you like best about Jetpack?

The jetpack plugin helps my website to load faster with the cdn and it comes with certain blocks including forms for easily customising my website. I can easily enable the suggested posts in blog section by using this plugin. i can easily check the websites using the jetpack mobile app Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

Some features are paid as i cant afford it now and no free trial for premium features Review collected by and hosted on G2.com.

Sreejith M.
SM
Flutter developer
Small-Business (50 or fewer emp.)
"The Game changing plugin for wordpress users"
What do you like best about Jetpack?

i like the jetpack plugin ui as it is very simple and easy to use, as a beginner to wordpress i can easily configure the jetpack on my website . There are lot of features in this plugin like social sharing , related post listing , comment options in posts with user logins ,and site map generations also Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

The jetpack free version doesnot come with all features Review collected by and hosted on G2.com.

Melissa C.
MC
Social Media Influencre & Author
Small-Business (50 or fewer emp.)
"The perfect way to optimize my Wordpress website."
What do you like best about Jetpack?

I love everythign about Jetpack. It helps me with SEO of my site and also secuirty via regular scans and backups. I also get paid for advertising via JetPack on my site too and just love all that it does form me like automatically sharing my posts on Twitter & Facebook whenever I publish new content. It is super easy to use also and set up..... because seriously.... if I can do it anyone can and it has so many wonderful purposes! Review collected by and hosted on G2.com.

What do you dislike about Jetpack?

People say that it can slow down your site but I have not had any issues at all with that. I ahve perosnally had no issues and love JetPack. Review collected by and hosted on G2.com.