assetSERV Reviews & Product Details

Support dynamic content loading thus removing the need to manage static content. Review collected by and hosted on G2.com.

Interface, structure, & responsiveness. Overall, the application was probably not the best solution for the business need. Users were required to adopt cumbersome workflow processes that did not make sense for the small team and created additional overhead. Review collected by and hosted on G2.com.

assetSERV is built on a number of components, the core of which is a solution from Media Beacon. Out of the box, Media Beacon was not able to meet our needs. Fortunately, Cognizant's implementation of Media Beacon, which also is comprised of several other software components that make up the overall assetSERV SaaS offering, is customizable. Cognizant was willing to customize assetSERV out of the box in order to meet our needs, and the end result was good. The user interface has been completely redesigned for our specific purposes.

assetSERV is flexible and allows for integration with single sign-on (using SAML) and also allows for integration with other systems. Review collected by and hosted on G2.com.

Customization is needed in many instances in order to provide the look/feel and functionality needed for our users. This customization and support is very expensive.

There are a lot of little things that need work within assetSERV. The upload and approval process is confusing, and quite often users experience an issue where the asset tile view does refresh immediately when an asset is added or removed. We're working with the vendor on this, but there is no fix in sight for this after over a year of reporting the issue.

There are much less expensive solutions with more functionality out of the box, but Cognizant's ability to custom tailor the implementation to very specific business requirements makes this solution viable. If only this customization weren't so expensive, assetSERV would be more competitive with other similar solutions.

The main disadvantage to having a highly customized version of assetSERV is that when the core technology vendors (e.g., Media Beacon) release new versions of their software, we face challenges and delays implementing the updated versions of the software. Review collected by and hosted on G2.com.

The flexibility and responsiveness of the Team in creating and enhancing our website for digital assets. They take our list of requirements and develop ways to meet our needs while also asking thought provoking questions, checking for understanding, and pointing out opportunities to keep us out of the ditch. Review collected by and hosted on G2.com.

There isn't anything I dislike. I am appreciating how hard it is to build such a personalized platform when the data coming is too difficult to standardized. Review collected by and hosted on G2.com.

The team is extremely knowledgeable. All problems are addressed in a professional manner and issues are resolved in a fairly timely fashion. The management team is also involved and very helpful in managing any issues we have and helping to ensure we are receiving proper service. Review collected by and hosted on G2.com.

Sometimes communication could be better. When an issue has been submitted it is sometimes resolved quickly but we have to followup to determine how the issue was resolved. We also sometimes have to escalate an issue before it receives attention when we have a high priority but not outage situation. Review collected by and hosted on G2.com.

I think the expertise and support from the vendor is best-in-class, and have found them to go beyond just being available to showing true commitment to delivering solutions. Review collected by and hosted on G2.com.

I think the UI looks a little bit dated, and the overall user experience could be improved a bit, especially around ease-of-use. It feels a bit 'friction'ed'. Review collected by and hosted on G2.com.

assetSERV, once you learn it and figure out the nuances, is fairly easy to work through, it is a time intensive process. We also like that it restricts access to the mobile app uses, and just open to the key users who add, remove, edit, etc. content. The program makes step by step sense for fairly easy to train a user on. Review collected by and hosted on G2.com.

assetSERV is very slow when performing individual process - uploading, downloading, editing, etc. You upload one file, walk away for a bit then come back, still uploading. When finally done, move to the next process, and it also takes some time. Not a fast process to get new content uploaded regardless of file size(s). Review collected by and hosted on G2.com.

Approach and customization to fit with our needs at Prudential. Review collected by and hosted on G2.com.

Updates made to values in integrated systems must also be made in Assetserv's value dictionaries rather than being dynamically updated. Review collected by and hosted on G2.com.

The company has the depth and breadth to handle full implementation through support. Review collected by and hosted on G2.com.

If I had to pick one thing that the company can improve upon, it would be that billing should be consistently sent on time and correct. Review collected by and hosted on G2.com.

I am able to get data retriggered to me expediently Review collected by and hosted on G2.com.

Key structure in assetServ tables are different than our internal system - makes things slightly complicated Review collected by and hosted on G2.com.