assetSERV Reviews & Product Details

assetServ has several key features we needed to have, including sharing with people who don't have logins, quality faceted search, workflow, convert on download, and flexible format support.

Te people we have worked with from Cognizant have been very responsive and helpful. They worked closely with us not only on post-implementation issues, but also on conversion of our images and addition of some small enhancements. Review collected by and hosted on G2.com.

While Cognizant is flexible with their security model, it's not naturally very flexible when it comes to role-based access. We had hoped to be able to define our own groups and assign access to those groups. Instead all of that has to be built into the platform by Cognizant.

Also, because so much of the solution is actually custom, we had quite a few bugs when we went live.

No thumbnails for PSD files over 60MB. Review collected by and hosted on G2.com.

I think it can do a lot you just have to know what you what to get out of it. also as a stand alone software its really slick. Review collected by and hosted on G2.com.

everything cost money and if you have a complex metadata and a complex landscape it can be very challenging. when we first started the project no one mentioned about the inherent key of asset id that the software has. we created our own key and reconciling between various systems have been a real challenge. Review collected by and hosted on G2.com.

Easy of finding current and future vehicles. The facets provide a way to skinny down your search criteria. The ability to download selected images quickly is a major plus for our customers. Review collected by and hosted on G2.com.

GM model metadata is a mess but data was never cleaned up and refined. Should have been broken into multiple new entities like model, body style and series. Review collected by and hosted on G2.com.

I like that we have our own library for Center of Learning training assets Review collected by and hosted on G2.com.

Using the multiple filters can be a tad tedious. I usually go right to the product/brand Review collected by and hosted on G2.com.

I like the easy to use User Interface. The tool is helpful to provide multiple views to customize requirements by Brands. The UI display has an easy flow and graphic interface for business folks that are not technical. Review collected by and hosted on G2.com.

I would like to see additional feature for customization of the UI screen. Perhaps user defined filters, a way to organize assets. Review collected by and hosted on G2.com.

I loved that all of the files are accessible in all formats with the addition of the video preview and ai preview. This saves us the time of downloading first in order to check. Review collected by and hosted on G2.com.

I would work on improving the search functionality more, offering endless scrolls option. Also include a progress bar when uploading assets in general so we know when the upload is almost done and not think that it has a bug. Also support for mobile and other browsers. Review collected by and hosted on G2.com.

I like the capabilities that allow assets to be downloaded safely and securely across the global. It help us eliminate recreating assets locally. By sharing assets globally it allows us to save marketing spend. Review collected by and hosted on G2.com.

unfortunately we have not been able to get all of our brands onboard due to licensing cost Review collected by and hosted on G2.com.

easy to search and download assets; liked that there was central admin control by the global team; Review collected by and hosted on G2.com.

PepsiCo had a confusing process for gaining access to the portal, particularly for external partners; site is not designed for shorter-term assets, which would be a useful feature Review collected by and hosted on G2.com.

Support is above and beyond. They are a true partner in DAM implementation. Their architects and support staff are knowledgable and able to solve issues quick and offer strategic recommendations. The flexibility of the product is critical to our business. From storage to on-demand instances, we rely on assetSERV for our implementation to deliver what our users require. Review collected by and hosted on G2.com.

They need to work more strategically to become as flexible as AWS will allow them. There are certain aspects of AWS - Glacier storage, on-demand instances - that we are working with them to get into their business model. Review collected by and hosted on G2.com.

The speed at which the site downloads and uploads high resolution files. I also find the file conversion feature useful to users that may not have the software to convert files on their system. The PDF contact sheet feature has also been extremely helpful in sharing images and collections with users. Review collected by and hosted on G2.com.

I receive calls and emails from users who struggle with using the site - especially with such functions as opening collection folders and using the keyword search feature. It should be more intuitive. The site should also allow us to share URL's of search results or various areas of the site. Review collected by and hosted on G2.com.

Support dynamic content loading thus removing the need to manage static content. Review collected by and hosted on G2.com.

Interface, structure, & responsiveness. Overall, the application was probably not the best solution for the business need. Users were required to adopt cumbersome workflow processes that did not make sense for the small team and created additional overhead. Review collected by and hosted on G2.com.

assetSERV is built on a number of components, the core of which is a solution from Media Beacon. Out of the box, Media Beacon was not able to meet our needs. Fortunately, Cognizant's implementation of Media Beacon, which also is comprised of several other software components that make up the overall assetSERV SaaS offering, is customizable. Cognizant was willing to customize assetSERV out of the box in order to meet our needs, and the end result was good. The user interface has been completely redesigned for our specific purposes.

assetSERV is flexible and allows for integration with single sign-on (using SAML) and also allows for integration with other systems. Review collected by and hosted on G2.com.

Customization is needed in many instances in order to provide the look/feel and functionality needed for our users. This customization and support is very expensive.

There are a lot of little things that need work within assetSERV. The upload and approval process is confusing, and quite often users experience an issue where the asset tile view does refresh immediately when an asset is added or removed. We're working with the vendor on this, but there is no fix in sight for this after over a year of reporting the issue.

There are much less expensive solutions with more functionality out of the box, but Cognizant's ability to custom tailor the implementation to very specific business requirements makes this solution viable. If only this customization weren't so expensive, assetSERV would be more competitive with other similar solutions.

The main disadvantage to having a highly customized version of assetSERV is that when the core technology vendors (e.g., Media Beacon) release new versions of their software, we face challenges and delays implementing the updated versions of the software. Review collected by and hosted on G2.com.

The flexibility and responsiveness of the Team in creating and enhancing our website for digital assets. They take our list of requirements and develop ways to meet our needs while also asking thought provoking questions, checking for understanding, and pointing out opportunities to keep us out of the ditch. Review collected by and hosted on G2.com.

There isn't anything I dislike. I am appreciating how hard it is to build such a personalized platform when the data coming is too difficult to standardized. Review collected by and hosted on G2.com.

The team is extremely knowledgeable. All problems are addressed in a professional manner and issues are resolved in a fairly timely fashion. The management team is also involved and very helpful in managing any issues we have and helping to ensure we are receiving proper service. Review collected by and hosted on G2.com.

Sometimes communication could be better. When an issue has been submitted it is sometimes resolved quickly but we have to followup to determine how the issue was resolved. We also sometimes have to escalate an issue before it receives attention when we have a high priority but not outage situation. Review collected by and hosted on G2.com.

I think the expertise and support from the vendor is best-in-class, and have found them to go beyond just being available to showing true commitment to delvering solutions. Review collected by and hosted on G2.com.

I think the UI looks a little bit dated, and the overall user experience could be be improved a bit, especially around ease-of-use. It feels a bit 'friction'ed'. Review collected by and hosted on G2.com.

assetSERV, once you learn it and figure out the nuances, is fairly easy to work through, it is a time intensive process. We also like that it restricts access to the mobile app uses, and just open to the key users who add, remove, edit, etc. content. The program makes step by step sense for fairly easy to train a user on. Review collected by and hosted on G2.com.

assetSERV is very slow when performing individual process - uploading, downloading, editing, etc. You upload one file, walk away for a bit then come back, still uploading. When finally done, move to the next process, and it also takes some time. Not a fast process to get new content uploaded regardless of file size(s). Review collected by and hosted on G2.com.

Approach and customization to fit with our needs at Prudential. Review collected by and hosted on G2.com.

Updates made to values in integrated systems must also be made in Assetserv's value dictionaries rather than being dynamically updated. Review collected by and hosted on G2.com.

The company has the depth and breadth to handle full implementation through support. Review collected by and hosted on G2.com.

If I had to pick one thing that the company can improve upon, it would be that billing should be consistently sent on time and correct. Review collected by and hosted on G2.com.

I am able to get data retriggered to me expediently Review collected by and hosted on G2.com.

Key structure in assetServ tables are different than our internal system - makes things slightly complicated Review collected by and hosted on G2.com.