assetSERV Reviews & Product Details

assetServ has several key features we needed to have, including sharing with people who don't have logins, quality faceted search, workflow, convert on download, and flexible format support.

The people we have worked with from Cognizant have been very responsive and helpful. They worked closely with us not only on post-implementation issues, but also on conversion of our images and addition of some small enhancements. Review collected by and hosted on G2.com.

While Cognizant is flexible with their security model, it's not naturally very flexible when it comes to role-based access. We had hoped to be able to define our own groups and assign access to those groups. Instead all of that has to be built into the platform by Cognizant.

Also, because so much of the solution is actually custom, we had quite a few bugs when we went live.

No thumbnails for PSD files over 60MB. Review collected by and hosted on G2.com.

I think it can do a lot you just have to know what you want to get out of it. Also, as a standalone software, it's really slick. Review collected by and hosted on G2.com.

Everything costs money and if you have complex metadata and a complex landscape, it can be very challenging. When we first started the project, no one mentioned the inherent key of asset ID that the software has. We created our own key, and reconciling between various systems has been a real challenge. Review collected by and hosted on G2.com.

Ease of finding current and future vehicles. The facets provide a way to narrow down your search criteria. The ability to download selected images quickly is a major plus for our customers. Review collected by and hosted on G2.com.

GM model metadata is a mess but data was never cleaned up and refined. Should have been broken into multiple new entities like model, body style and series. Review collected by and hosted on G2.com.

I like that we have our own library for Center of Learning training assets Review collected by and hosted on G2.com.

Using the multiple filters can be a tad tedious. I usually go right to the product/brand Review collected by and hosted on G2.com.

I like the easy to use User Interface. The tool is helpful to provide multiple views to customize requirements by Brands. The UI display has an easy flow and graphic interface for business folks that are not technical. Review collected by and hosted on G2.com.

I would like to see additional feature for customization of the UI screen. Perhaps user defined filters, a way to organize assets. Review collected by and hosted on G2.com.

I loved that all of the files are accessible in all formats with the addition of the video preview and AI preview. This saves us the time of downloading first in order to check. Review collected by and hosted on G2.com.

I would work on improving the search functionality more, offering endless scrolls option. Also include a progress bar when uploading assets in general so we know when the upload is almost done and not think that it has a bug. Also support for mobile and other browsers. Review collected by and hosted on G2.com.

I like the capabilities that allow assets to be downloaded safely and securely across the global. It help us eliminate recreating assets locally. By sharing assets globally it allows us to save marketing spend. Review collected by and hosted on G2.com.

unfortunately we have not been able to get all of our brands onboard due to licensing cost Review collected by and hosted on G2.com.

easy to search and download assets; liked that there was central admin control by the global team; Review collected by and hosted on G2.com.

PepsiCo had a confusing process for gaining access to the portal, particularly for external partners; site is not designed for shorter-term assets, which would be a useful feature Review collected by and hosted on G2.com.

Support is above and beyond. They are a true partner in DAM implementation. Their architects and support staff are knowledgeable and able to solve issues quickly and offer strategic recommendations. The flexibility of the product is critical to our business. From storage to on-demand instances, we rely on assetSERV for our implementation to deliver what our users require. Review collected by and hosted on G2.com.

They need to work more strategically to become as flexible as AWS will allow them. There are certain aspects of AWS - Glacier storage, on-demand instances - that we are working with them to get into their business model. Review collected by and hosted on G2.com.

The speed at which the site downloads and uploads high resolution files. I also find the file conversion feature useful to users that may not have the software to convert files on their system. The PDF contact sheet feature has also been extremely helpful in sharing images and collections with users. Review collected by and hosted on G2.com.

I receive calls and emails from users who struggle with using the site - especially with such functions as opening collection folders and using the keyword search feature. It should be more intuitive. The site should also allow us to share URLs of search results or various areas of the site. Review collected by and hosted on G2.com.