Customization is needed in many instances in order to provide the look/feel and functionality needed for our users. This customization and support is very expensive.
There are a lot of little things that need work within assetSERV. The upload and approval process is confusing, and quite often users experience an issue where the asset tile view does refresh immediately when an asset is added or removed. We're working with the vendor on this, but there is no fix in sight for this after over a year of reporting the issue.
There are much less expensive solutions with more functionality out of the box, but Cognizant's ability to custom tailor the implementation to very specific business requirements makes this solution viable. If only this customization weren't so expensive, assetSERV would be more competitive with other similar solutions.
The main disadvantage to having a highly customized version of assetSERV is that when the core technology vendors (e.g., Media Beacon) release new versions of their software, we face challenges and delays implementing the updated versions of the software. Review collected by and hosted on G2.com.