Ascent360 Reviews & Product Details

As an omnichannel business, managing customer interactions and data has become easier with Ascent 360. I especially love the ability to easily create email templates, deploy email workflows, and segment our customers. We can safely say it has made a massive difference in our relationships with our customers and has helped us adapt to the growing shift in our online business. The support staff are highly efficient and promptly address our needs and requests. Review collected by and hosted on G2.com.

The audience selector can be a bit complex initially, but the segmentation opportunities are endless once you've spent time on the platform. We do wish there were more out-of-the-box integrations with other platforms and the ability to customize reporting dashboards. Review collected by and hosted on G2.com.

Ascent360 does a great job of managing our content and data. We can communicate with our guests quickly and clearly by using the info they collect. The reps we work with are fantastic and help us develop new marketing ideas and strategies. I would recommend them to others looking for a new platform for marketing. Review collected by and hosted on G2.com.

I don't have any downsides to working with the Ascent360 team. Review collected by and hosted on G2.com.

I enjoy how easily and intuitive it is to create eye-catching, robust emails with Ascent360. Their system is also great for reporting to track and show email performance. Review collected by and hosted on G2.com.

There have been past UI issues and small bugs. The team at Ascent360 has always (in my experience) been open to hearing what these are and quickly remedy them. Review collected by and hosted on G2.com.

A360 has been critical in our effort to improve our communication with guests utilizing automations and custom audiences alike to help reach out growth goals Review collected by and hosted on G2.com.

Like any new software there was a bit of a learning curve, but their support has been fantastic in turning us into a power user in no time Review collected by and hosted on G2.com.

It's pretty intuitive software to learn and use - very user-friendly! Review collected by and hosted on G2.com.

Occasionally the interface may have some bugs, but not often enough to be a big issue. Review collected by and hosted on G2.com.

Customer service is good, yet doesn't seem like much development is being done to improve it. The interface is difficult to use and sometimes glitchy. Review collected by and hosted on G2.com.

Doesn't seem like there is much development being done to improve it. The interface is difficult to use and sometimes glitchy. Review collected by and hosted on G2.com.

It's incredibly intuitive, and their representatives are extremely accessible and helpful. Review collected by and hosted on G2.com.

I would like it to be easier to upload email lists into the platform. Review collected by and hosted on G2.com.

The platform is extremely powerful and has helped our business communication with our customers in ways that were not possible in the past. Review collected by and hosted on G2.com.

Could use some tweaks to the software to make things easier and less confusing. Have run into bugs or issues with the software at times so be prepared to contact support when this happens. Review collected by and hosted on G2.com.

Ascent360 support is outstanding. There are other CDP options out there, but what really matters in our business is getting timely, capable, attentive support when needed - Ascent360 always delivers. Review collected by and hosted on G2.com.

No negative issues to report here, we're pleased with the platform. Review collected by and hosted on G2.com.

Customer service and portfolio management is high-quality and on top of all requests. Once training was completed, CDP was fairly user-friendly. Review collected by and hosted on G2.com.

Some navigational issues, data integration takes some time, automatic customer data output is not instantaneous. Auto-output has some hiccups. Does not work well with Social Media marketing, main use is for email marketing, could also be useful for mailings. Review collected by and hosted on G2.com.