Ascendo AI agents work with Field Service technician and Technical Support Engineers.
60% of the Operating budgets for B2B Product Companies is Support and Service. Product technical support is complex requiring engineers and technicians consistent onboarding, training. Most knowledge is with Experts and when attrition happens, knowledge is lost! Over 40% of Engineer's time goes in creating knowledge. Budgets are locked and teams are looking for every way to scale with quality.
Ascendo AI teammates are Human aligned, self learning, measure themselves in quality, speed, accuracy and are trained for these industries - High Tech, Medical Devices, Energy, Utilities and Industrial Equipment.
Companies like Infinera, Teradata, EDF Power solutions, GE Healthcare and many more use Ascendo AI agents to bring quality, safety, productivity and consistency with scale!
Ascendo offers Knowledge first AI teammates for B2B complex service and support teams. These AI teammates enable technical and field support engineers and their teams provide superior Support Experience.
AI teammates automate and enhance every step of the complete product support journey experience working alongside humans.
Ascendo AI is your product expert in your back pockets.
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Ascendo AI CommunityProduct Description
Ascendo AI's mission is to save and impact lives and experiences together with customer support agents. Ascendo is a complete support Thought engine that helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart and delights self service.
Overview by
Karpagam Narayanan
