I continue to find the support provided by APS superior to other HRIS platforms I have used. My APS Support team is exceptionally friendly and committed to resolving issues. As a customer, I genuinely feel that my feedback is valued. APS was in the process of updating their website interface, and during early access, customers were invited to review the upcoming features and provide feedback. The initial design was quite bright, which was challenging for me due to light sensitivity. I submitted my feedback with modest expectations, but to my surprise, APS responded promptly with screenshots of proposed changes and sought my input. These adjustments were incorporated into the final design. My HR department, consisting of just myself, played a role in this improvement. At APS, you are not just another customer; you are considered an integral part of the APS team. Review collected by and hosted on G2.com.

APS reports could use some additional features. There are a lot of standard HR reports that could be added to the reports manager. Reports for discrimination testing for insurance plans, 403b report for audits, the standard HR reports. ASP has the ability to pull the data needed; however, you need to run multiple reports and combine them into an Excel spreadsheet.

I feel APS has a lot of room to grow with its reporting functionality. Review collected by and hosted on G2.com.

It brings our HR, payroll, and time tracking into a single system that we use every day, and the ease of use is great once everyone is onboarded. It has the right number of features to manage the employee data, schedules, and payroll without being too complicated. Implementation needed some support, but the APS team was helpful and responsive throughout every step of the setup. Integration with our existing systems was pretty smooth with the ongoing support and clarification by APS team. Review collected by and hosted on G2.com.

Reporting customization is limited, and some features take time to find. Set up required more help than expected, and occasional system slowdowns can disrupt payroll. Review collected by and hosted on G2.com.

APS is user friendly. I am able to naviagte through the various programs. The payroll process is very user friendly as well. The staff is always available to assist with any questions I have. Review collected by and hosted on G2.com.

Nothing at the moment. I am very pleased with APS. Customer service is top tier! Review collected by and hosted on G2.com.

I like APS for its ease of use and ease of operation. Everything in general works well with APS, and almost all of its features are valuable to me. The initial setup was easy, which is a big plus. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I really like the customer service at APS. When I have problems, which isn't often, they are very professional and take their time to walk me through the process instead of just giving me quick instructions. They make my payroll process very simplified, and with the help of the professional team, it was very easy to set up. Everything has worked well for me, and I appreciate what they currently do for their customers. Review collected by and hosted on G2.com.

I have no dislikes. The staff is always professional. Review collected by and hosted on G2.com.

The availability of customer service when you need them. Follow up on customer support. Ease of use with the platform and ability to add new employees. Review collected by and hosted on G2.com.

Some lack of expertise on tax issues. Not familiar with all local withholdings. I have had a few issues with tax payments not being made timely, but they took care of the fees promptly. Review collected by and hosted on G2.com.

APS is extremely user friendly. The support staff has been timely, efficient, and always very helpful Review collected by and hosted on G2.com.

The app isn't as easy to use as the desktop/website. Review collected by and hosted on G2.com.

Customer service & ease of report exporting and being able to locate errors Review collected by and hosted on G2.com.

sometimes there is too much time in responding to emails/customer support especially when there is a time limit to responding to IRS notices Review collected by and hosted on G2.com.

The client support is excellent, responses are quick and staff is knowledgeable. Review collected by and hosted on G2.com.

Nothing really as of this time, APS seems to be great for us Review collected by and hosted on G2.com.

Live representatives to speak with when you encounter situations which require additional assistance. Review collected by and hosted on G2.com.

Unable to differentiate alternate work weeks which run Sunday through Thursday Review collected by and hosted on G2.com.