- UI/Design: We'd love to see more customizing options in our subscription. It's very modern, but doesn't fully fit our design language, yet. Review collected by and hosted on G2.com.

What problems is Answer HQ solving and how is that benefiting you?

We have a small team that has to handle a rapidly increasing volume of customer inquiries. Besides the volume, our biggest challenge is the wide variety of questions we receive—such as inquiries about orders, coffee preparation, or advice on our espresso machines.

Answer HQ helps our customers (and future customers) getting a good answer more quickly. This helps us to reduce the number of support requests we have to answer on a daily basis. And because the AI is not limited to one language, it also helps us giving multlingual support. Review collected by and hosted on G2.com.

JE

Jared E.

Marketing Manager

Small-Business (50 or fewer emp.)

4/1/2025

"Transforming the way we handle customer support"

5/5

What do you like best about Answer HQ?

Answer HQ has transformed how we handle customer support. With hundreds of questions now answered automatically each week, our team can focus on more complex customer needs instead of repeating the same information about our respiratory devices. The analytics have been particularly valuable - seeing what customers consistently ask has helped us identify gaps in our website content that we never would have spotted otherwise. Review collected by and hosted on G2.com.

What do you dislike about Answer HQ?

Not a dislike per say but they are a start-up so that's something to keep in mind. The level of customer service is top notch though and I never feel like my issues aren't being taken care of. Review collected by and hosted on G2.com.

JR

Jason R.

Founder and everything needs

Small-Business (50 or fewer emp.)

3/25/2025

"Reliable support and quick answers every time!"

5/5

What do you like best about Answer HQ?

Answer HQ makes it easy to find fast and accurate solutions to my clients questions. The community is active, helpful, and knowledgeable, which saves me a lot of time when troubleshooting or exploring new features. I also appreciate the clear organization and how searchable the topics are. Review collected by and hosted on G2.com.

What do you dislike about Answer HQ?

For more niche or technical questions, you need to build your own answers, but it is not necessarily a bad thing because you can edit them too, so AI doesn’t give random answers. So I don’t have dislike, just more edit. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

7/15/2025

"Great customer service and customization capabilities for small businesses"

5/5

What do you like best about Answer HQ?

I liked that Answer HQ supports small businesses like ours with personalized attention. That was especially clear in the custom work they did with our team to make automated insurance checks for customers’ glasses possible. Review collected by and hosted on G2.com.

What do you dislike about Answer HQ?

Right now, Answer HQ does not support multiple assistants per account. That said, I’ve heard this is something they’re planning to improve soon, so we’re hopeful it won’t be an issue for long. Review collected by and hosted on G2.com.

What problems is Answer HQ solving and how is that benefiting you?

Before Answer HQ, our team was spending about 30 minutes on each insurance check. Now, with Answer HQ automating over 80% of those requests, our team can focus their time on the trickier cases. Customers get instant answers about whether their glasses are covered, which saves us time and makes for a much smoother. Review collected by and hosted on G2.com.

AC

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

3/23/2025

"Easiest support tool ever"

5/5

What do you like best about Answer HQ?

Setting up AnswerHQ was so simple. A couple of lines of JavaScript and setting where the necessary documentation was stored, and that was it. AnswerHQ took care of everything else. Review collected by and hosted on G2.com.

What do you dislike about Answer HQ?

Honestly nothing comes to mind. It did exactly what we needed it to, and didn't require any extra work to keep up to date. Review collected by and hosted on G2.com.

What problems is Answer HQ solving and how is that benefiting you?

We're a small social club, and all of our staff are volunteer club members. Which is to say, we all have day jobs. AnswerHQ allowed people interested in learning more about our club in a natural way, without waiting days (or longer) to get a response from our contact email, which AnswerHQ replaced. Review collected by and hosted on G2.com.

EH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

3/31/2025

"Excellent service. Fast feedback loops. Always innovating."

5/5

What do you like best about Answer HQ?

Decrease my clients interactions by 80% and allowed customers to find answers to their questions through the ai instead of having a team waiting to answer calls. Helps with increased conversion with information and sales. Highly recommend. Way cheaper that higher CSR reps Review collected by and hosted on G2.com.

What do you dislike about Answer HQ?

Nothing specific of note. A minor change would be the ability to customize the color or design of the ai pop up to align with the brands identity better. Otherwise great service. Great founder who truly understands the ai revolution and a great partner to have to optimize future business processes. Review collected by and hosted on G2.com.