AmTrav Reviews & Product Details

There are many things I like about AmTrav, but the most important is that they’re always there when I need them. For nearly a decade, we have depended on AmTrav. They helped our Travel Department grow from one person booking on leisure sites into a true corporate model, and they continue to help us add vendor accounts with airlines, hotels, and rental car agencies.

AmTrav’s superior support team has helped us with booking, changing, and canceling travel plans during ice storms, hurricanes, and even government shutdowns. They’ve also supported us through travelers’ medical and personal emergencies, including getting refunds from airlines when travelers pass. They keep us informed of travel-related interruptions, and their tracking and safety tools help us stay on track with duty of care.

Our account manager, Kyle Harrison, is amazing. Even after moving up within AmTrav, he still keeps us on his radar with regular check-ins, helps whenever we need it, and lets us know about the cool things AmTrav has in store. You won’t find a better team than AmTrav. Review collected by and hosted on G2.com.

It’s a minor thing, but I’d really like an option to filter or search reviews by the review text itself, not just by star rating. Review collected by and hosted on G2.com.

AmTrav encompasses all of my corporate travel needs. The platform is easy to use and extremely reliable. Customer Support is very fast and has resolved any travel issues immediately. I meet regularly with my account manager Ally and she is a rockstar. She helps me navigate all of our contracts and travel needs. Review collected by and hosted on G2.com.

Because of AmTrav's premium features, you are also paying a premium price. However, the price accurately represents the product. Review collected by and hosted on G2.com.

The staff especially our account manager Kyle who is always there to help and assist with things. Their booking tool is perfect for us. It has the right amount of reporting, is easy to navigate and has all the functionality you could want. Pricing is another great aspect along with it's integration with travel partner programs. Review collected by and hosted on G2.com.

There really aren't any at this time. When there are booking or travel issues the support team is usually on top of it although most times it's the airlines having the issues and need to be patient. Review collected by and hosted on G2.com.

I like using AmTrav because it simplifies my workload, particularly when booking flights for event attendees. The ability to send personalized emails to every person is great. There's a log of everyone's travel info, which keeps things organized. I also appreciate that I can set it up to require approval for flights that are over budget, allowing me to manage the budget effectively. The simplicity of these features really stands out, and the initial setup was easy. Review collected by and hosted on G2.com.

I do not like that it keeps sending reminders to people. We should be able to control that, or set the reminders at our own frequency. Review collected by and hosted on G2.com.

The customer service is top tier and not one can compare. It's ease to use and book your flight and I love that you can reach customer support 24/7. It's easy peasy! I love how we can create gather groups, get help with hotel room blocks and rate matching. I must use amtrav twice monthly to book my own travel. Review collected by and hosted on G2.com.

Pricing for our international team other then that, no complaints on my end. Review collected by and hosted on G2.com.

Ease of use, quick human response time for trouble-shooting issues, company representative is great, integration of different reward programs Review collected by and hosted on G2.com.

Sometimes buggy software as airlines update (specifically Southwest recently) that'll probably happen with any technology dependent on third party companies Review collected by and hosted on G2.com.

Their customer service is responsive, with quick reply times, and they make the necessary changes in a timely manner. Review collected by and hosted on G2.com.

There are occasional IT errors, but AmTrav gives them immediate attention and works quickly to resolve them. Review collected by and hosted on G2.com.

I use AmTrav for business travel and it makes everyday bookings simple. I like that it's so easy to use and the chat feature is great. Review collected by and hosted on G2.com.

not being able to see the fare rules Review collected by and hosted on G2.com.

I can depend on them to solve any issue that arise with my travel bookings or answer any questions. Also, having a customer relationship manager with AmTrav has truly helped our company feel like we are getting the most out of ouyr partnership with each other. Review collected by and hosted on G2.com.

Small lag from time of making or requesting changes to actually seeing it updated in the system. But just by a few minutes mostly. There is back end work that needs to happen usually in order for the change to actually happen. Now and then I see a flight, but my colleagues don't see it so maybe glitches then, but doesn't happen often. Review collected by and hosted on G2.com.

attentive

streamlined

function

knowledge

Amtrav makes everything so easy and organized. We used to juggle many travelers at once. As we have scaled up, we now facilitate travel for many more travelers, unphased. Its is very much aligned with operational excellence. The platform is so easy to use. All of our travelers have clear "guardrails" to stay within. Should there ever be a challenging case, their travel experts are always ready to assist with the grunt work. We never have to wait in queues, as their support is very well scaled for their business. And we never have to worry about talking to the airline. Review collected by and hosted on G2.com.

At times, hotels or airlines are less flexible with enabling us to make changes directly. Luckily amtrav has releaseda new feature that will empower us and our travelrs to initiate their changes right from the platform. Review collected by and hosted on G2.com.