I wanted to share some thoughts regarding our experience with AlertMedia. One of the standout aspects is just how easy it is to use; sending information to designated targets is straightforward and efficient. The system integrates seamlessly with our employee single sign-on provider, making access and authentication smooth for everyone involved.

The support we’ve received from AlertMedia has been exceptional. At the County, we’ve relied on AlertMedia several times to send mass communications to employees, and it has consistently delivered reliable performance.

When it comes to pricing, AlertMedia is quite competitive, offering a comparable rate to similar products on the market. What sets it apart is the breadth of functionality included with the platform—we truly get a lot of value.

Looking ahead, we’re excited to start leveraging the built-in intelligence features and exploring the AI enhancements that AlertMedia offers. These additions should further streamline our communication processes and provide even more robust capabilities. Review collected by and hosted on G2.com.

I do not have any dislikes about AlertMedia. Review collected by and hosted on G2.com.

The simplicity of use was important to me when I began shopping for a new notification tool. I believe that almost three years later AlertMedia continues to offer ease of use. I also am appreciative of the growth of the tool. The scalability is a nice offer to organizations of all sizes. Review collected by and hosted on G2.com.

Lately, the company seems to have lost its customer-first focus. It feels like they’ve become a victim of their own growth, and I’m no longer receiving the level of customer care I’ve come to expect. For example, it took me five months just to find out who my new relationship manager was. Review collected by and hosted on G2.com.

What I like best about AlertMedia is its ability to quickly communicate critical information to employees through multiple channels (text, email, voice, and mobile notifications) from a single platform. The interface is intuitive and easy to use, which allows our team to send emergency alerts and operational updates rapidly, especially during disruptions or urgent situations. I also appreciate the real-time delivery tracking and response capabilities, which help confirm that messages are reaching the intended audience and provide visibility into employee status during incidents. Review collected by and hosted on G2.com.

AlertMedia seems to be designed with "First World" communications channels. In Latin America our employees live on WhatsApp, not SMS. The AlertMedia integration with WhatsApp has not functioned well which makes the system essentially an emergency notification system between our headquarters and selected senior employees.

What I dislike most about AlertMedia is that some advanced features require additional setup and ongoing maintenance to keep contact lists and notification groups current. While the platform is very powerful, configuring workflows and ensuring accurate distribution lists can take time, especially in large organizations. I would also like to see more customization options in certain reporting and dashboard views to better match specific operational needs. Review collected by and hosted on G2.com.

AlertMedia’s user interface is simple yet powerful. Some of the platform’s standout features include multi-channel emergency notifications, real-time threat intelligence data, two-way communication, and strong mobile app functionality. Review collected by and hosted on G2.com.

There should be a way for users to choose which threat messages they want to receive. We also have to manage message fatigue for our employees. When too many messages are sent, employees can start ignoring important, critical alerts. Review collected by and hosted on G2.com.

AlertMedia provides our security team with a reliable, all-in-one platform for mass communication and real-time threat intelligence, enabling us to rapidly notify personnel, monitor emerging risks, and make informed decisions that enhance client safety and operational effectiveness. AlertMedia is worth the investment because it combines critical mass communication and real-time threat intelligence in one platform, improving operational efficiency, accelerating response times, and reducing the need for multiple standalone solutions. Review collected by and hosted on G2.com.

we have not found any dislikes just yet. we have been using the platform for almost 2 years now. Review collected by and hosted on G2.com.

I like that I can control when and how I receive updates. Since I always have my phone with me, I can access the latest information the system provides at any time. I can also easily disable alerts for issues that are irrelevant to me, while prioritizing the alerts that need my attention.

When I access the system from my laptop, the drag-and-drop interface feels intuitive and helps me quickly update our personnel. Our area of interaction covers an entire state, and I appreciate that the system identifies an alert with a physical address (useful for future reference in mapping software), along with the extent of the local or regional impact associated with the event. The graphics also help me better understand the scope of the issue and identify nearby assets that may need monitoring or assistance. The system uses AI to support alert and doesn't get in the way of actually using the system.

We use AlertMedia on company-issued cell phones and office computers. The system integrates well with normal business applications and offers excellent control over how users interact with the interface, as well as how the system sends alerts to users. AlertMedia made it simple to load the software. Pricing for our business model is comparable to other options, but I do like AlertMedia's Weekly Threat Intelligence Brief document, a weekly briefing document that outlines domestic and global threats which is well researched, written, and interesting. Its an additional, unexpected benefit to owning and using the system and I look forward to reading the briefing document every week.

The system performs as advertised and our users, nearly 60, haven't reported any issues with connectivity. The text alerts are simple, straightforward and to the point with a link to a more detailed record in the AlertMedia system for those interested in more details.

Onboarding challenges are handled well by AlertMedia representatives, and, while the system becomes more intuitive with use, new users can always reach out to customer service for specific help with issues. Review collected by and hosted on G2.com.

Downsides for new users can be continuous alerts. Until you work within the system to prioritize the types of local alerts you want to receive, you will get more alerts than you need. I recommend working with customer service to learn the basic process to filter alerts for the information you need / care about. Review collected by and hosted on G2.com.

I love AlertMedia's customer service; it's elite. They meet with us monthly, help work towards our goals and initiatives, and are always there when we need them or want to brainstorm ideas. They also review statistics with us to help us see how we are doing and touch base on our goals, follow up in a timely manner with resources and everything we need. The initial setup was very easy and user-friendly, which was a pleasant surprise. Review collected by and hosted on G2.com.

The cost is challenging but I know that is out of their control. Consider pricing based on not just size of organization but what level of services are used and discounts for long-term customers. Review collected by and hosted on G2.com.

AlertMedia was great to work with during the onboarding process. The pricing model is extremely fair, and the performance is at par or above similar systems I have worked with. Review collected by and hosted on G2.com.

I have my notifications set to a pretty low alerting setting. I sometimes receive alerts that I don't feel pertain to my organizations safety. Review collected by and hosted on G2.com.

AlertMedia makes it easy to keep everyone informed without wasting time. I like that it's simple to use and helps us send important updates quickly, which makes communication much smoother. Review collected by and hosted on G2.com.

There isn't much I dislike, but I think the interface could be a little more intuitive in a few areas. Once you get used to it, it's easy to navigate. Review collected by and hosted on G2.com.

What I like best about AlertMedia is that, as the SME for the platform and someone with hands on experience across multiple mass communication systems, it is truly best in class. From an implementation standpoint, the platform was straightforward to deploy and integrate into our existing workflows, allowing us to move quickly from onboarding to full operational use with minimal friction.

AlertMedia is highly intuitive and exceptionally customizable, enabling us to tailor each alert type with pre built leadership distributions embedded directly into templates. The use of HTML for message construction, along with pre configured, drop in quick code snippets, significantly streamlines alert creation without sacrificing accuracy or precision; an essential capability given the high frequency with which the platform is used in day to day operations and during dynamic incidents.

Most importantly, the two way communication capability fundamentally sets AlertMedia apart, enabling real time engagement with coworkers rather than one directional messaging; something I have not seen executed this effectively in any prior system I’ve used. Additionally, AlertMedia’s customer support has been outstanding. The support team is highly responsive, regularly answering questions on the fly and consistently making time for follow up meetings when additional assistance is needed. This level of engagement helps ensure the platform is used correctly, efficiently, and to its full potential, which is critical during time sensitive safety events for our GSOC. Review collected by and hosted on G2.com.

What I dislike about AlertMedia is limited. There are a couple of areas where additional flexibility would further strengthen an already strong platform. One is the current lack of dark mode. During a recent AlertMedia meeting, it was shared that a dark mode is actively being developed, which our team and I are very much looking forward to, as extended use of the bright white interface can be fatiguing during long monitoring periods.

Another limitation is that once an alert is initiated, there is currently no ability to return to the map view and adjust the geofencing before sending. Many of the situations we manage for coworker safety are dynamic by nature; incident perimeters can shift, the direction or impact area can change, or we may be asked to include additional locations after an alert has already been drafted but not yet sent. The ability to refine or expand geofencing in progress would significantly enhance operational flexibility during developing events. Review collected by and hosted on G2.com.