It's a powerful tool to be able to pull and analyze data from just about anything you want. We use it a lot to collect quality control inspections that send copies to the trades we use and then we can use the data to improve our product. We have also used it to create training with testing for our employees. It's not just a survey system to get customer feedback, it can be so much more. Review collected by and hosted on G2.com.

Sometimes it gets a little buggy with some reports or saved library questions but these are minor complaints. Review collected by and hosted on G2.com.

They have the BEST customer support. Plus the platform is very robust and easy to use for those of us who can't afford Qualtrics. Review collected by and hosted on G2.com.

The one thing that would make it perfect would be stat testing for advanced subgroups in the xtabs. Review collected by and hosted on G2.com.

What's most helpful about Alchemer Survey is how it simplifies the survey creation process. It has a great collection of features available to me that enhances the information gained from the survey results. It was easy to get started with the setup and begin to create surveys to send out. Any questions are quickly answered by their customer support. It was easy to integrate into my existing workflows and allows me to frequently create surveys with ease. Review collected by and hosted on G2.com.

There is a slight learning curve when you first start using it. I recommend looking for tutorials or resources if you really want to get the most use out of all of the 'bells and whistles'. While it might seem like a lot at first, it is quick to pick up and you will soon be using all the features it has available. Review collected by and hosted on G2.com.

The platform has a variety of survey features. And for what is missing, it is quite easy to use custom JavaScript to get those done. And the customer service is great as they always get back to you soon with precise answers. Review collected by and hosted on G2.com.

Custom JavaScript takes some time to be figured out. Would not say it is easy. Review collected by and hosted on G2.com.

Helpful customer service. Software is easy to use. User interface is clean. Surveys are customizable with JavaScript and CSS class. Review collected by and hosted on G2.com.

Alchemer University could have better user experience. Review collected by and hosted on G2.com.

Alchemer makes survey designs an easy process and has a infrastructure to make building an item library tangible. It provides many pre-populated resources that are useful during the ideation phase. The auto-generated reports, and the "realtime" function is great to get results insights easily and prior to building out a more robust reporting analysis. Review collected by and hosted on G2.com.

Some of the finer engineering features could be improved to make the building process more intuitive. Things like [1] keeping the survey ID readable in custom domain links or alphabetizing field mapping list when doing push/pull actions would make the design and build experience more palpable without having to call customer services. It would also be great to have the campaign field titles be customizable beyond the allotted 10 - I have had to use fields titled "city" or "address" for data that is not related to that title because I needed more than 10 custom fields. I also find the reporting page to be filled with bugs or poor layouts that makes comparative reporting (across responses, response options and surveys by survey link etc) challenging. Review collected by and hosted on G2.com.

The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to learn, but overall... I was able to build large, fairly complex surveys with different logic and branches without external how-to content or the need to call customer service. Speaking of customer service, I have had a few special needs that required HTML alterations. I found the customer service team to be very helpful and very timely with their responses and solutions. Review collected by and hosted on G2.com.

I'd like to see the data output and data formatting to more closely resemble that of Qualtrics. I find that the data needs to be manually formatted for easier excel analysis. Review collected by and hosted on G2.com.

Their support desk has been super patient and helpful when I get hung up on a complex / tricky situation. Review collected by and hosted on G2.com.

If you keep copying a survey (ours is annual), it can get glitchy down the road. Review collected by and hosted on G2.com.

Ease of use, reasonably priced, tons of integration functionality, customer support was prompt and helpful. Review collected by and hosted on G2.com.

Nothing yet, I have not been using the tool that long- previously used Qualtrics Review collected by and hosted on G2.com.

We've used Alchemer for so many different types of work, and it has always had the robustity that we needed. If we could imagine it, we could do it on Alchemer. Review collected by and hosted on G2.com.

On the backend, the default/out-of-box reporting leaves a lot to desire. It does always provide snapshots, and we can usually use it for what we need instantly. Fortunately for us, we produce our own end-result final reports. Review collected by and hosted on G2.com.