I find Alchemer Survey very intuitive and packed with great features. It allows me to create surveys quickly, making it easy for others to test and review them. The initial setup was really quick, especially with the help of Alchemer University. It also offers styles to check how surveys look on different platforms, which I appreciate. Review collected by and hosted on G2.com.

I would automate some things like the translation toolbar and being able to merge multiple surveys that have different languages instead of importing the translation. Review collected by and hosted on G2.com.

unique balance of deep enterprise-level capabilities and an intuitive, user-friendly Review collected by and hosted on G2.com.

I do not have anything to dislike about at all Review collected by and hosted on G2.com.

It is relatively easy to work with for an entry level survey programmer. For more complex things, support is needed. Review collected by and hosted on G2.com.

the data outputs could be improved. I know there are different levels based on price, but really, basic filtering and the ability to do basic cross tabs should be accessible to all. Review collected by and hosted on G2.com.

The templates are easy to use, and the whole platform is very user-friendly, Review collected by and hosted on G2.com.

I dislike that the bounce back for survey responses doesn't always work for my company email. Review collected by and hosted on G2.com.

the ease of building surveys and availability of all question types. + the DIY platform is easy to navigate with the library which has all the information that one might require to navigate through any challenges. They have almost all types of integration available too with the enterprise license which is very helpful for pulling up data and connecting it with google docs and so many other tools for analysis like Tableau for visual presentation of the data. Review collected by and hosted on G2.com.

Their support email takes a lot of time to respond. At times there are requests that need to be dealt with asap because you are in the middle of a project but that's where I feel the pain. Review collected by and hosted on G2.com.

The built-in logic is excellent, we build out all of our surveys using Alchemer. The logic helps with all the different scenarios we have for dealerships from product selection to management systems. Instead of building out a form for each scenario, we can have one form with all the options to display specifics based on user selection. Review collected by and hosted on G2.com.

The multi-user tier is a bit pricey, so we settle for one user. We communicate between the team when using the account so another person does not kick off the current user. The search function could be a bit better, you have to remove your search word. Otherwise, the results don't clear even though you go back to all surveys. Review collected by and hosted on G2.com.

I really appreciate the support and assistance provided by Alchemer Survey. It's something I can always rely on, which gives me confidence in using the platform to gain clarity on what our customers want. The support team's availability and reliability ensure that I have help whenever I encounter any issues, making the overall experience with Alchemer Survey positive and valuable. Review collected by and hosted on G2.com.

I find some things in Alchemer Survey to have bugs, particularly with the piping feature involving write-in responses. As I am new to the platform, these issues can be particularly challenging to navigate. Review collected by and hosted on G2.com.

It's pretty easy to use and intuitive, and offers a wide range of methodologies Review collected by and hosted on G2.com.

The support team is not always as easy to contact as I would like, and it doesnt feel very modern. It would also be great if they offered something like implicit testing. Review collected by and hosted on G2.com.

It is very intuitive, and its FAQ center clears up most of the doubts. Something I value is that you can create surveys of different levels and they provide almost instant support. Review collected by and hosted on G2.com.

That does not include an option to weight within the same platform and does not allow connecting PowerBi to a previously created survey. Review collected by and hosted on G2.com.

Alchemer as a survey platform is a lot cheaper than other options like qualtrics or Decipher Review collected by and hosted on G2.com.

Save yourself the pain of dealing with poor customer service and a poorly managed survey platform. I have worked with Alchemer now at three different organizations (across the past 8 years), and across all three companies we have discontinued our use of the Alchemer survey platform and all Alchemer services.

If you're looking for any type of advanced question types, their programming team has to get involved (unless you're excellent in writing your own code) and it always takes an extended period of time to get their help (i.e., their own team was the bottleneck to me actually getting my surveys out in real time). The platform also has a lot of bugs that they have not addressed over the last 8 years - customer service does not seem to care.

Speaking of customer service, I have genuinely never worked with a less responsive, more combative, less customer friendly customer service department in my life. Any questions I had, took weeks to get an answer, even with me following up multiple times. Their responses were always very cold, and it was clear that customers asking questions was unwanted.

The other aspect of Alchemer I will warn against is their Alchemer Digital platform (Appenintive). My organization previously used this platform 5+ years ago, and we had discontinued usage of the platform about 3-4 years ago. Unfortunately, Alchemer kept billing us, without confirmation or even a contact email that wasn't bouncing back. This means they were charging us over $20k a year for the past 3-4 years to provide 0 services, and knowing full well they did not have approval from anyone in the org (because all of the notification of billing were being sent to emails that all had bounce-backs - and our company email is on our website, so if they were ethical, they could have reached out). Dealing with customer service and leadership through this entire process has been the worst customer service experience in a professional setting I have ever had. They were disrespectful, not understanding, and push shady business practices of billing accounts, even when they don't have an active relationship or account person for them.

Overall I would really steer clear of all Aclhemer products and would consider SurveyMonkey or Centiment or Suzy or literally any other platform. Review collected by and hosted on G2.com.