--- title: Alchemer Listings Management Reviews meta_title: 'Alchemer Listings Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 234 reviews by the users' company size, role or industry to find out how Alchemer Listings Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 234 scale: '5' date_modified: '2026-08-07' parent_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Alchemer Listings Management Reviews **Vendor:** Alchemer **Category:** [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 234 ## About Alchemer Listings Management Alchemer Listings Management (formerly Chatmeter) is an enterprise listings management platform that helps multi-location brands maintain accurate, consistent business information across search engines, maps, directories, and emerging AI-powered discovery platforms. Built for organizations managing dozens to thousands of locations, it centralizes location data control while giving corporate teams the governance tools to enforce brand standards at scale. What is Alchemer Listings Management used for? Alchemer Listings Management is used to distribute and sync accurate location data — including hours, addresses, phone numbers, services, and attributes — across Google, Apple Maps, Bing, Yelp, and hundreds of other directories and discovery platforms. Key use cases include multi-location listing accuracy programs, duplicate listing detection and suppression, local SEO optimization, new location launches, and ongoing data governance for franchise and enterprise brands. Who is Alchemer Listings Management for? Alchemer Listings Management is built for corporate marketing, local SEO, and operations teams at multi-location enterprises — including retail chains, restaurant groups, healthcare networks, financial services firms, hospitality brands, and franchise systems. It serves organizations where manual listing updates are operationally unsustainable and where listing inaccuracies are directly impacting local search visibility and customer trust. Key capabilities: - Centralized location data management across major search engines, maps, directories, and AI-powered discovery platforms — updated from a single source of truth - Listing accuracy monitoring with visibility into inconsistencies, missing data, and duplicate listings at the individual location level - Duplicate detection and suppression to eliminate conflicting listings that confuse search algorithms and erode customer trust - Enterprise governance controls that allow corporate teams to enforce brand standards while giving local operators appropriate flexibility — without creating bottlenecks - Local search performance insights that connect listing health to discoverability metrics, helping teams prioritize fixes that drive real-world traffic - Scalable bulk update tools for pushing changes across hundreds or thousands of locations simultaneously — critical for hours changes, seasonal updates, and new location launches How does Alchemer Listings Management compare to other listings management platforms? Unlike point solutions focused solely on data distribution, Alchemer Listings Management combines syndication with actionable accuracy intelligence — giving enterprise teams not just the ability to push data, but the visibility to know where listings are broken and why. Compared to platforms like Yext, Alchemer is purpose-built for the operational complexity of multi-location enterprises that need governance, not just automation, and that want listings management connected to their broader customer experience and reputation data. Bottom line: Alchemer Listings Management helps multi-location brands ensure every location is findable, accurate, and trustworthy — from the first search result to the front door. ## Alchemer Listings Management Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Alchemer, noting prompt responses and helpful assistance with issues. (45 reviews) - Users praise the **exceptional customer service** of Alchemer, providing valuable insights and assistance for successful listings management. (42 reviews) - Users value the **efficiency of review management** with Chatmeter, enhancing their customer interaction and business insights. (42 reviews) - Users value the **ease of use** in Alchemer Listings Management, seamlessly integrating all necessary tools on one platform. (37 reviews) - Users commend the **responsive customer service** of Alchemer, appreciating quick resolutions and proactive support on trends. (35 reviews) - Centralized Management (31 reviews) - Centralized Reviews (23 reviews) - Quick Response (23 reviews) - Helpfulness (22 reviews) - Reputation Management (22 reviews) **What users dislike:** - Users find **social media integration limited** , lacking features like post scheduling and tagging across platforms. (11 reviews) - Users find the **lack of connectivity to various review sites** limits their engagement and management capabilities. (10 reviews) - Users are frustrated by **false listing errors** and the lack of bulk reply options and social media support. (10 reviews) - Users find **social media limitations** frustrating, lacking features like post boosting and simultaneous publishing to platforms. (8 reviews) - Users find Alchemer Listings Management to be **expensive** , especially with additional fees for essential features like Yelp integration. (7 reviews) - High Pricing (7 reviews) - Upload Issues (7 reviews) - Chat Integration (6 reviews) - Dashboard Usability (6 reviews) - Improvement Needed (6 reviews) ## Alchemer Listings Management Reviews ### 1. Truly Elevated Our Sentiment + Guest Recovery **Rating:** 4.5/5.0 stars **Reviewed by:** Colin L.V. R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Alchemer Listings Management?** Chatmeter has been a great partner. We're a scaling restaurant company with major growth goals over the next 3 to 5 years. Chatmeter has given us the ability to manage our sentiment and guest recovery processes as we continue open new locations and support new customers. **What do you dislike about Alchemer Listings Management?** There's not much to say about disliking Chatmeter. The team there and the support that they provide, they are top-notch! As with any technology platform, there are always opportunities to improve the platform and Chatmeter is always open to hearing how to level up their platform and make the user experience better. **What problems is Alchemer Listings Management solving and how is that benefiting you?** They're solving our limited resources to manage local listings and sentiment for 30 locations (and growing!) Our guest recovery has gotten better and we've seen a great response from our guests! **Official Response from Todd Roth:** > Hi Colin, Thank you for your review! We’re happy to hear that you can leverage our platform to analyze customer sentiment and quickly respond to their needs. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 2. Store Listings + Sentiment **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy M. | Sr. Marketing Manager, Digital & Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Alchemer Listings Management?** one of the best tools i have ued to manage multiple locations. the team answers all our questions, and continues to monitor our key marketplaces. Although we don't use all the services, we gain insight and customer feedback in real time. **What do you dislike about Alchemer Listings Management?** The Dashboard can be overwhelming to new team members who aren't used to using all the tools. It takes a litte time for them to understand all the measurements that Chatmeter offers. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Multiple store listings, on line reputation, local social posts and more! it helps us quickly respond to customer reviews and monitor stores and what consumers are saying about their experience in real time. **Official Response from Todd Roth:** > Hi Wendy, Thank you for your review! We’re happy to hear that our platform helps you monitor customer feedback and manage listings for multiple locations. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 3. A Marketing Manager's DREAM **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha S. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Alchemer Listings Management?** They are CONSTANTLY keeping up with industry standards. Whether that means warning us about SEO changes or keeping us at the leading edge of digital visibility! **What do you dislike about Alchemer Listings Management?** Your tools are pretty pricey, meaning it's an uphill battle for small marketing departments to acquire budget support for it. I would love it if Reputation specifically was cheaper. **What problems is Alchemer Listings Management solving and how is that benefiting you?** The flexibility of Chatmeter's packaging is SO helpful. Listing management is a life-saver for anyone editing over 5 locations across three platforms. Don't know what I'd do without it! **Official Response from Todd Roth:** > Hi Samantha, Thank you for your review! We’re happy to hear that our solution helps with your SEO and listing management! Please don’t hesitate to reach out to your customer success manager if you have any questions. ### 4. Easy to Navigate/Personal & Responsive Reps **Rating:** 3.5/5.0 stars **Reviewed by:** Jered S. | Digital Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Alchemer Listings Management?** I like that everything is straightforward to navigate. Reps are very responsive. Excited to see what else they will add to Chatmeter. **What do you dislike about Alchemer Listings Management?** It should be more dedicated to individual businesses. If I were to ask for something that would help automate the process of whatever I am doing, it shouldn't take multiple other people from other businesses to ask for it too, to get what I want. **What problems is Alchemer Listings Management solving and how is that benefiting you?** It is mostly a listing management service that also comprises of review management as well as social media management. It is great for providing all 3 of these things as it is much cheaper than other products we've required in the past. **Official Response from Todd Roth:** > Hi Jered, Thank you for your review! We're glad that our platform allows you to easily manage your listings, reviews and social media. Our product team is hard at work adding new features! If you have any questions, please don't hesitate to reach out to your customer success manager. ### 5. Support is unmatched! **Rating:** 4.5/5.0 stars **Reviewed by:** Howie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Alchemer Listings Management?** Courtney Olson and Jennifer Just are so very responsive to our questions and even prepare us for trends that are coming down the line. I can count on either to have our back in quick order. **What do you dislike about Alchemer Listings Management?** The add-ons can run up the bill pretty quickly. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter has given us some time back in our day as we can make bulk adjustments to our listings and keep our Phone/Address/Hours up to date and make responding to reviews painless. **Official Response from Todd Roth:** > Hi Howie, Thank you for your review! We’re happy to hear that our platform saves you time and that our team is providing great customer service. We’ll pass along your kind words to Courtney and Jennifer! ### 6. We love our experience with Chatmeter **Rating:** 4.5/5.0 stars **Reviewed by:** Mckenzi B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Alchemer Listings Management?** Accurate listing information on all platforms. Having one place to input all the information. I love having the ability to talk to our representative Courtney whenever needed. **What do you dislike about Alchemer Listings Management?** It does lag at times and will not override Google edits at times. **What problems is Alchemer Listings Management solving and how is that benefiting you?** They are solving the ability to respond to reviews from all different platforms in one location. It takes less time and energy to respond to necessary reviews via Chatmeter. **Official Response from Todd Roth:** > Mckenzi, Thank you for your review! Happy to hear that our solution saves you time when managing your listings and reviews. Courtney is great, please don’t hesitate to reach out to her if you have any questions! ### 7. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Candice V. | AVP Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Alchemer Listings Management?** One direct contact for questions and concerns. Fast response time and fast assistance with updates and changes when needed. What we used to do manually over many hours and staff is now done through the easy to use platform. **What do you dislike about Alchemer Listings Management?** Only dislike is the cost was a bit expensive **What problems is Alchemer Listings Management solving and how is that benefiting you?** The biggest problem was trying to keep track of all of our reviews and comments online from clients manually. We now use chatmeter to monitor and respond to all. Chatmeter also helps us monitor our online locations both contact information and location information for consistency. The local listing was a time consuming manual job before Chatmeter came along. **Official Response from Todd Roth:** > Hi Candice, Thank you for your review! We're glad that our platform allows you to easily manage your listings and reviews. If you have any questions, please don't hesitate to reach out to your customer success manager. ### 8. ChatMeter is a game changer for listings, reviews, SEO and more! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Alchemer Listings Management?** ChatMeter has been a huge tool for responding to Google (and other) reviews, managing current/new/old store listings, marketing initiatives and so, so much more. Courtney has been the absolute best at keeping our team informed of the latest and greatest of ChatMeter, along with helping us understand the basics. **What do you dislike about Alchemer Listings Management?** It takes a while to get accustomed to the navigation of the platform because there is SO much to use- in a good and bad way. But again, Courtney has helped us understand every step of the way! **What problems is Alchemer Listings Management solving and how is that benefiting you?** Wrong store listings and hours Apple business connect More exposure on Google **Official Response from Todd Roth:** > Thank you for your review! We’re happy to hear that our solution is helping you manage your Google listings and reviews! Courtney is great and happy to support you! ### 9. Chatmeter enables us to improve our member communications at scale. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas E. L. | Digital Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Alchemer Listings Management?** We are able to manage the 40+ locations that we have in an efficient and scalable manner. **What do you dislike about Alchemer Listings Management?** Some of the AI features have not worked as intended. There's been false flagging on positive / negative sentiment and just needs more polishing. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter saves us time and resources by enabling us to manage 40+ pages under one roof. We're able to be more productive and respond to all our reviews. **Official Response from Todd Roth:** > Nicholas, Thank you for your review! We’re happy to hear that our solution enables you to manage all of your locations in an efficient and scalable manner. We’re continuing to make improvements to our AI features, thank you for the feedback! If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 10. Easy to Use Review Platfrom **Rating:** 4.0/5.0 stars **Reviewed by:** Laura H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Alchemer Listings Management?** I like how easy the dashboard is to navigate. All the reviews are centralized in one area. Navigating to other areas is easy as well. The previous review platform I used was difficult to find what you were looking for creating more work. **What do you dislike about Alchemer Listings Management?** I don't like the notification emails. Especially the reauthorization emails for the linked profiles. It doesn't say which profile needs to be connected and it just sends you to the main page. I would prefer the emails send you to the area of the dashboard it is notifying you about. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Centralizing all our reviews in one spot. It also makes it easy to manage all our listings across Google, Facebook, Apple Maps, Bing and Yelp. **Official Response from Todd Roth:** > Hi Laura, Thank you for your review! We're glad that our platform allows you to easily manage your listings and reviews. Thank you for your feedback regarding notification emails, we’ve passed along your suggestions to our product team. If you have any questions, please don't hesitate to contact us! ### 11. Chatmeter makes managing listing accuracy and reviews for multiple locations a breeze. **Rating:** 4.5/5.0 stars **Reviewed by:** Rich M. | Digital Marketing Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Alchemer Listings Management?** Its various dashboards make keeping all my listings up to date very easily. Its real-time review notifications for new reviews and the ability to store response templates help streamline our reputation management. Anyone on the team can use the platform without the need for extensive training. **What do you dislike about Alchemer Listings Management?** The most significant item I can think of are tools/features to generate reviews. I noticed something new was added, but it would be great to have the ability to automatically send emails or texts to our client database to solicit feedback and/or reviews. **What problems is Alchemer Listings Management solving and how is that benefiting you?** All of the details for our twenty-some locations feed into one easy-to-use list. Pushing out changes and additions to them is very easy. Additionally, I can easily publish a Google post or Q &A to all of my listings without the need to go into each out separately. **Official Response from Todd Roth:** > Rich, Thank you for your review! We're glad that our platform allows you to easily manage your listings and reviews. If you have any questions, please don't hesitate to contact us! ### 12. Easy and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Alchemer Listings Management?** They take care of online listing information. **What do you dislike about Alchemer Listings Management?** Not being able to have more online services tracked and reviewed. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Maintaining Google listings. **Official Response from Jennifer Abrams:** > Hi there! Thank you for leaving a 5-star review. We are happy to hear that our platform is easy and convenient for you to manage your listings. We will share your sentiments with the team. ### 13. Better Brand Awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Alchemer Listings Management?** Chatmeter has truly improved the way we see our business. The tools offered through Chatmeter are one of a kind allowing you to see first hand through the customer's eyes what their experience was like! **What do you dislike about Alchemer Listings Management?** So far I have not run into any issues with Chatmeter! **What problems is Alchemer Listings Management solving and how is that benefiting you?** We are a multi unit business making it difficult to address unit specific issues without making a costly trip to the unit to observe. Using Chatmeter gives us some much needed and convenient perspective on guest experience. **Official Response from Jennifer Abrams:** > Hello! Thank you for the 5 star review. It's so nice to hear that the Chatmeter Platform has helped you improve the way you do business. ### 14. VOC Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Alchemer Listings Management?** We can assign tasks to another team member, New Pulse reporting, and the Heat Map of all locations. When we need help with our Google locations or have a fundamental question, the team at Chatmeter responds quickly and always gives us helpful hints on improving our social reputation. They are always professional and kind. Thank you, Chatmeter Team, for all your help. **What do you dislike about Alchemer Listings Management?** At this time, we don't have anything to complain about. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We can get helpful hints on how to improve our reputation management. And the new IA ensures we don't replay the same responses. Thank you **Official Response from Todd Roth:** > Hi Kim, Thank you for your review! Happy to hear that our Pulse tool and support team are helping improve your reputation management. If you have any questions, don’t hesitate to reach out to your customer success manager. ### 15. Collaborative and insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Daisy A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Alchemer Listings Management?** I like that you get to interact with the Chatmeter team and work independently by logging into the dashboard. I like that the Chatmeter team isn't sending me "how to" videos are open to having calls to discuss my questions. **What do you dislike about Alchemer Listings Management?** Sometimes it is hard to find things in the dashboard without instructions from the Chatmeter team. Some of the naming and labeling within the dashboard are confusing. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We are relatively new to Chatmeter. I am hoping Chatmeter helps us manage our local listings more effectively. I also hope Chatmeter helps us communicate with guests and gain insights from reviews and feedback. **Official Response from Todd Roth:** > Daisy, Thank you for your review! Our customer success team is happy to help! I will pass along your concerns regarding naming and labeling. If you have any questions, please don't hesitate to contact us! ### 16. Chat meter gives an all-inclusive spot to get all of our store reviews and respond. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Alchemer Listings Management?** Having all reviews in one place. and being able to generate responses directly from Chatmeter. **What do you dislike about Alchemer Listings Management?** If we need to report a review, we still need to go to the platform the review was submitted on. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Mange online reputation **Official Response from Todd Roth:** > Updated Response 12/15: Thank you again for your review. We've passed along your suggestion regarding reporting reviews to our product team. If you have any questions, please don't hesitate to reach out to your customer success manager. Thank you for your review! Happy to hear that our platform helps you easily manage reviews. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 17. User friendly - Easy Team Alignment! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Director of Community Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Alchemer Listings Management?** Ease of visual aids and accountability features! We have all of our team able to log in and see real-time results. **What do you dislike about Alchemer Listings Management?** They are constantly improving as we make requests. Zero downsides at this time. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Tracking all reviews in one place. Easy scorecard per location for trends. Review and CX feedback in real time. **Official Response from Todd Roth:** > Hi Luke, Thank you for your review! We’re happy to hear that our solution provides great CX insights and local trends. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 18. Chatmeter: Positive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Alchemer Listings Management?** I enjoy the platform and its usability. It is user-friendly and so far, I have had a positive experience. **What do you dislike about Alchemer Listings Management?** So far I have not noticed any issues with Chatmeter. **What problems is Alchemer Listings Management solving and how is that benefiting you?** It has helped us with our local listings management. We now have everything in one place and found ways to optimize our current listings. **Official Response from Todd Roth:** > Hi Nicole, Thank you for your review! We’re happy to hear that our solution helps you optimize your listings! If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 19. Easy service to use, great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Josef K. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Alchemer Listings Management?** Chatmeter has a simple user interface that is easy to use! **What do you dislike about Alchemer Listings Management?** Sometimes Chatmeter disconnects from GBP or ABC, but it's relatively simple to reconnect them. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Any issues I've had with Chatmeter have been addressed within a few days. Mostly technical errors connecting to search engines. **Official Response from Todd Roth:** > Hi Josef, Thank you for your review! Happy to hear that our platform is easy to use and that any issues you’ve had have been resolved quickly. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 20. Excellent Customer Service and Time Saving Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Alchemer Listings Management?** There are so many things to list. They have saved me countless hours keeping my listings accurate across all of the online platforms. Their reputation management is wonderful to stay on top of reviews. In addition to the great tools they offer, their customer service is outstanding. They are quick to help on any issue I see regardng our online locations. I highly recommend them. **What do you dislike about Alchemer Listings Management?** I like everything about them. I really have nothing negative to say. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Time management to access all of our locations online. **Official Response from Todd Roth:** > Thank you for your review! We’re happy to hear that our solution saves you time and keeps your listings accurate. If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 21. We have been using them for a few years and LOVE IT **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Vendor Relations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Alchemer Listings Management?** It is a great solution for helping with local citations and reviews. **What do you dislike about Alchemer Listings Management?** I don't have any issues with it or anything that I dislike. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Helps to get more reviews for all locations. It helps us keep a pulse on the sentiment of our customers. **Official Response from Todd Roth:** > Hi David, Thank you for your review! We’re happy to hear that our solution helps you manage your listings and reviews! If you have any questions, please don’t hesitate to reach out to your customer success manager. ### 22. Chatmeter helped streamline my daily workflow as a marketer **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Alchemer Listings Management?** I love how convenient everything is in the dashboard. **What do you dislike about Alchemer Listings Management?** I wish it connected to more review sites like Tripadvisor. **What problems is Alchemer Listings Management solving and how is that benefiting you?** My workflow is streamlined because I can make one edit and in minutes its translated across multiple platforms. **Official Response from Todd Roth:** > Hi Kelsey, Thank you for your review! We’re happy to hear that our solution helps streamline your workflow. Our product and engineering teams are constantly making updates based on customer feedback. Please don’t hesitate to reach out to your customer success manager if you have any questions. ### 23. Great so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Chaela K. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Alchemer Listings Management?** Chatmeter makes it easy to manage reviews on our Google, Glassdoor and social platforms. We have had to work out a few kinks here and there, but more importantly, if an issue arises, our point of contact is very quick to respond and either solve the problem or bring a new idea. **What do you dislike about Alchemer Listings Management?** The dashboard can take longer than expected to import a review. I also wish the filters didn't reset every day (for example: I press date range "All Time" and the next day it resets to only that day. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter allows me to see all reviews in one place so I don't have to separately manage all review sites. it also puts time back in my day when sending reports to the CEO **Official Response from Todd Roth:** > Chaela, Thank you for your review! I am glad that our platform adds more time back into your day. We have passed along your suggestions on the filters. If you need anything else, please don't hesitate to contact us. ### 24. Good solid product **Rating:** 4.0/5.0 stars **Reviewed by:** Russell C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Alchemer Listings Management?** Solid platform, performed as advertised. **What do you dislike about Alchemer Listings Management?** Communication at renewal time could be improved **What problems is Alchemer Listings Management solving and how is that benefiting you?** Listings and reviews **Official Response from Todd Roth:** > Russell, Thank you for your review! Happy to hear that our platform helps you manage your listings and reviews. If you have any questions regarding your renewal, please reach out to your customer success manager. ### 25. Great Interface, Great Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica H. | Senior Manager, Digital Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Alchemer Listings Management?** Our account team is fantastic and really make the difference with our engagement. Further, I like the clean user interface that Chatmeter has - it's much more modern than competitors. **What do you dislike about Alchemer Listings Management?** Sometimes the team doesn't inform us proactively of changes in Google's algorithms or interfaces. If they were a bit more proactive in sharing, i think it would go a long way. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter helps us to group and organize our locations to make it easier for us to report by region as well as line of service. This enables my team to be proactive with our colleagues and share actionable insights. I also appreciate how easy it is to address reviews and q/as in the platform. **Official Response from Todd Roth:** > Hi Jessica, Thank you for your review! We're glad that our platform allows you to easily share insights with others. If you have any questions, please don't hesitate to contact us! ### 26. All in one digital marketing dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Riley T. | Social Media Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Alchemer Listings Management?** I love how easy it is to use! People who are not tech savvy will find themselves navigating the dashboard with ease **What do you dislike about Alchemer Listings Management?** There are a lot of support issues. The support team needs a lot of improvement **What problems is Alchemer Listings Management solving and how is that benefiting you?** Listings management for a vast number of properties, pain points for mass social media management **Official Response from Todd Roth:** > Thank you for your review! We're glad that you’re finding our platform easy to use to manage your listings and social media. We’re sorry to hear about the support issues and would like to know how we can improve. Please don’t hesitate to reach out to one of our Customer Success Managers or you can email us at info@chatmeter.com. ### 27. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Alchemer Listings Management?** Having a team that is always ready to jump in and help out as needed. The responsiveness is fantastic. **What do you dislike about Alchemer Listings Management?** Not being able to respond to Glassdoor and Indeed reviews in the platform. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Ability to manager location changes for multiple platforms in one place; same goes for managing online reviews. Very convenient and helpful **Official Response from Todd Roth:** > Thank you for your review! Happy to hear that our platform allows you to easily manage your listings and reviews. We’re glad our team is providing such great service. We’ll pass along the sentiments! ### 28. Easy to use and great team of support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Alchemer Listings Management?** The reason we made the switch to Chatmeter was because we weren't receiving the support we wanted from a previous vendor. Chatmeter was incredible with their onboarding and has continued to provide solutions to more than we initially sought. Their price is competitive and their UI is easy for all. **What do you dislike about Alchemer Listings Management?** The mobile options could be improved. Users can't submit through and app, but can use the browser version on their phone in place of it. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Social media management and listings for nearly 100 communities. **Official Response from Todd Roth:** > Thank you for your review! We're glad that you're enjoying our social media features. We have passed along your concerns regarding mobile options. Please don't hesitate to contact our support team if you have any questions! ### 29. A Must Have For Property Management! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Alchemer Listings Management?** Chatmeter is a time saver and must-have when managing certain aspects of marketing for a property management company with over 40 communities in multiple states. It is rare to find ONE platform to execute several tasks, and more of a rarity to have that platform that performs well. Through Chatmeter, I can monitor and respond to all our location's reviews, post to their social media accounts, respond to Google questions, manage Google photos and info, and manage all our listings content. The customer service is also top-notch! **What do you dislike about Alchemer Listings Management?** I wish there were a bundle price for using all the platform's capabilities. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter is always one step ahead of the game and rolls out updates before you even realize there is a need. Recently, the ability to pull in specific location names into one social media post was a huge benefit. **Official Response from Todd Roth:** > Hello, Thank you for your review! We're glad that you're enjoying our social media features. If you have any questions, please don't hesitate to contact us! ### 30. They are very customer-service oriented and are very thorough and patient with explanations. **Rating:** 5.0/5.0 stars **Reviewed by:** Roni V. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Alchemer Listings Management?** The analytics are very explicit and thorough. **What do you dislike about Alchemer Listings Management?** My inept ability to pull reports, but that's my fault! **What problems is Alchemer Listings Management solving and how is that benefiting you?** It took so much of our time answering reviews before Chatmeter. I love the tools that they provide for helping with that. We can answer reviews much more efficiently. **Official Response from Todd Roth:** > Hi Roni, Thank you for your review! Happy to hear that our solution makes it easier to manage and answer your reviews! If you have any questions about reports, please don’t hesitate to reach out to your customer success manager. ### 31. Excellent Reputation/Listings Management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Lori S. | Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Alchemer Listings Management?** With over 200 listings, Chatmeter helps our organization efficiently manage our listings using its user-friendly dashboard. I appreciate how this company takes and implements feedback from the users in order to offer the best experience for its customers. The support team is second to none! Always ready to answer questions and offer solutions. **What do you dislike about Alchemer Listings Management?** Because Chatmeter is constantly updating and adding features, it sometimes takes me a minute to find all my resources on the platform. This is where the customer service team comes in for the rescue! **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter offers excellent reporting for our senior-level executives. Our team can provide detailed information about the reviews we are getting across our organization so our leaders can make real-time operational changes. **Official Response from Todd Roth:** > Thank you for your review! We always value feedback from our customers. Please don't hesitate to reach out to our amazing support team if you need assistance. ### 32. Great Product, great vendor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Alchemer Listings Management?** User-friendly platform Knowledge and extremely helpful representatives All in one solution for local seo and social media needs **What do you dislike about Alchemer Listings Management?** We haven't encountered many downsides really... biggest one is the turnover in listing specialists. We've had 3 listing specialists in 2 years. And other downside is how long it's taking them to get Apple Business Connect (ABC) on their API. ABC relaunched January 2023.. its May 2023 and still not API connection **What problems is Alchemer Listings Management solving and how is that benefiting you?** Reviews and Local Listing Management **Official Response from Todd Roth:** > Thank you for your review! We’re happy that our platform is making it easier to manage your listings and reviews. We’ve passed along your concern regarding the Apple Business Connect API to our product team. Please don’t hesitate to reach out to your customer success manager if you have any questions. ### 33. Providing Great Data to Review Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole K. | Digital Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Alchemer Listings Management?** What we like about Chatmeter is that we are able to stay on top of customer insights about their in-store experience. We're also able to share this data across our stores so that Store Managers can directly make changes based on customer feedback. We're able to improve our stores overall due to this quick feedback from Chatmeter. Internally, we have reduced the amount we spend on updating individual store listings and responding to reviews. We love the Bulk Review responder and that Chatmeter monitors our listings to make sure information is accurate. **What do you dislike about Alchemer Listings Management?** The only dislike we have about Chatmeter is that Yelp capabilities come in a separate package. We feel as though it's an up-charge based on necessity and that it could be included in the package as an advantage to the business owner. **Recommendations to others considering Alchemer Listings Management:** I would recommend starting with their review and listing manager first as the most crucial parts of Chatmeter's services. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter has reduced the number of hours our marketing team takes to respond to reviews and update listing information. Chatmeter also solved the problem of getting customer feedback to our Store Managers directly. **Official Response from Todd Roth:** > Hi Nicole, Thank you for taking the time to review our software. We're happy to hear that our platform has enabled you to gain valuable customer insights and monitor your listings and reviews. Thanks again for the great review, we appreciate it! ### 34. Chatmeter has significantly reduced the time it takes for me to respond to reviews and more. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Alchemer Listings Management?** The most helpful part of Chatmeter is how quickly I can find all of our location's reviews and respond to them. I also love being able to have pre-saved responses ready to go when I need them. Sending the monthly reports out to our individual store managers is also very helpful. I also like having different levels of users so that some can view their reviews and analytics, but are not able to respond to them. I also like how I'm able to create tasks and add notes to certain reviews that might need more help. **What do you dislike about Alchemer Listings Management?** I wish that I could respond to TripAdvisor and Apple Reviews from Yelp directly in Chatmeter. I also wish that there was a better way to organize my library of pre-saved response templates; such as using a folder method instead of one long list in a dropdown menu. That would also allow me to use shorter titles for each template instead of long ones. Often times I will click the wrong review template to use and then have to scroll all the way back down to find the right one in the dropdown menu. A better way to organize this would be very helpful. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter is providing an easier way to access and respond to most of our reviews along with a monthly report to summarize how each of our locations is doing to our store managers. It is able to save me a lot of time and effort, in addition to increasing awareness at a management level in our stores. It also helps us to better track our performance from a guest sentiment level. **Official Response from Todd Roth:** > Thank you for your review! I am glad that we're able to help you increase your review response times. I will pass along your suggestions about pre-saved template responses to our product team.! ### 35. Chatmeter is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Alchemer Listings Management?** I love the ability to be able to manage all my social media comments and messages on one platform. **What do you dislike about Alchemer Listings Management?** I like everything from Chatmeter. They have excellent customer service that are always happy to assist whenever we have an issue or concerns **What problems is Alchemer Listings Management solving and how is that benefiting you?** managing social media platforms, SEO **Official Response from Todd Roth:** > Thank you for your review! We're glad that we’re able to help you easily manage your social media. Please don't hesitate to contact our support team if you have any questions! ### 36. Modular Best Value Tool - Excellent Account Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Alchemer Listings Management?** Chatmeter is a modular tool that you can only use what you need and grow into additional modules as the business matures. Account support is readily available in your preferred method of contact. Chatmeter is a leader in the space with great value for money. Unlimited seats allows our organization to leverage the tool for internal evangelism and visibility into our listings. **What do you dislike about Alchemer Listings Management?** Sometimes changes in the platform interface are a little unexpected, but nothing more than another tool might have. The email reports are a little clunky/limited to design, but we heard upgrades are coming there too! **Recommendations to others considering Alchemer Listings Management:** Decide which features are the most meaningful to your business, and launch with those. Lean on account support at the outset. Understand what internal departments will interface with data from Chatmeter such as review score. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We can expertly manage all of our local listings, maintain their accuracy for the best CX, directly respond to customer reviews across platforms in a meaningful way, and enhance our local store listing pages on our own website while maintaining a single source of truth. **Official Response from Jennifer Abrams:** > Thank you for your feedback. We are happy to hear that our support team meets your needs, we think they are pretty great too! Great recommendation on deciding which features to focus on first and build from there. ### 37. Small or Dynamic Businesses Beware… Don’t Sign a Chatmeter Contract! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Alchemer Listings Management?** At the time we selected this software, it met our business needs. **What do you dislike about Alchemer Listings Management?** If you are part of a small business or dynamic business that needs to pivot as business needs dictate, you should NOT consider Chatmeter services. Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations. Chatmeter would not provide any assistance by reducing the number of locations in our contract. We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation. Chatmeter stated that we were required to cancel at least 60 days prior to the annual bill (even though they sent no notice or reminder of this). The only option Chatmeter would provide, besides a payment plan for the entire annual bill, was to buy out the annual contract for nearly $4,000! Small business owners need the option to discontinue services with reasonable timing if they do not meet current business needs. Inflexibility and unfairness help no one and it’s simply not good business. In today’s world of constant change, please be warned not to sign a contract with Chatmeter. **What problems is Alchemer Listings Management solving and how is that benefiting you?** None currently. **Official Response from Todd Roth:** > We our sorry this has been the experience with Chatmeter. We value our partnerships with our customers and strive to provide flexible solutions to businesses that need financial assistance. During the pandemic, Chatmeter was the first in our space to provide delayed payment plans and enhanced optional services that align with an every changing customer landscape. Unfortunately it sounds like your business was not able to recover during this time and we at Chatmeter are truly sorry that this is the case. ### 38. Chatmeter is great for centralizing reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Richard W. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Alchemer Listings Management?** Chatmeter is great for centralizing reviews our reviews in one place for all of our locations. We have multiple users in charge of each location, and being able to easily group them and provide them 24/7 access to their feedback has helped our reputation skyrocket. Also their team is great! **What do you dislike about Alchemer Listings Management?** The platform does not fully integrate with all of our partners as of yet so there is still a lot of manual work to put in all of our reviews. We know this is being worked on though! **What problems is Alchemer Listings Management solving and how is that benefiting you?** Automatic reports and individual access has helped us transition more towards macromanaging the locations. Shifting the responsibility by increasing the transparency has helped our reputation overall and has been a huge time saver on the corporate level. **Official Response from Jennifer Abrams:** > Hi Richard, thank you for taking the time to review our software. We’re happy to hear that our platform helps you centralize reviews in one place for all of your locations. It is also nice to hear that you feel our Chatmeter team members are great to work with. I've passed along your comment regarding integrating with other partners to our product team. Thanks again for the great review! ### 39. Excellent Tool and Stellar Service **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton K. | Director of Marketing and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Alchemer Listings Management?** This tool has been a game-changer for our store managers. Now they can see and respond to all guest feedback all in one place. Additionally, our operators can get a high level overview of store performance and how well they are doing at responding to guest feedback very quickly and efficiently. **What do you dislike about Alchemer Listings Management?** There really isn't much to dislike. There have been a few small glitches here and there but their support team is always quick to respond and resolve the issue. **Recommendations to others considering Alchemer Listings Management:** If you are looking for a single service that you can view and reply to all guest feedback from, update all web listing information through, and that is intuitive and easy to use with quality customer service support, then this is the tool for you. **What problems is Alchemer Listings Management solving and how is that benefiting you?** The main thing we have solved is making sure that no guest feedback goes unresponded to. What we realized in that process is that the guest satisfaction continues to increase as we quickly respond to their concerns. **Official Response from Jennifer Abrams:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has helped your team save see and respond to guest feedback. We are also happy to hear for the few times that you've need support our team has been very responsive. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 40. One stop shop for online brand unity **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany B. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Alchemer Listings Management?** We really appreciated the initial review and prep for unifying our multiple offices. Having a team break down the steps and help us get them completed kept us on track. Now we really appreciate the simplicity of easy updates to an office change (phone number/address/etc.). **What do you dislike about Alchemer Listings Management?** I can't think of anything that we dislike at this time. Right now we are in maintenance mode so everything is working as desired. I could investigate the social media aspect of Chatmeter... not sure what that includes. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Chatmeter offers a single platform for edit multiple office information on multiple search sites. That alone makes our job easier. But initally they worked with us and provided the steps needed to get ownership of our multiple office locations online (ie google). **Official Response from Todd Roth:** > Thank you for your review! If you have any questions regarding the social aspects of our platform, please don't hesitate to reach out. ### 41. Very easy to work with. Great product. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Alchemer Listings Management?** The ease of answering reviews. I was able to add several different responses and can choose the appropriate response either at my desk or on the go with the app. Great when I am on the road. Very easy to update content. **What do you dislike about Alchemer Listings Management?** I don't have many complaints however I am a bit disappointed in the Facebook duplicate listing clean-up. My social media CSM is working on it. I will say that my full-site CSM is great. Quick to respond. Very helpful **What problems is Alchemer Listings Management solving and how is that benefiting you?** Cleaning up our sites on Google and making it easier to make up dates and the review answering process is a breeze. I am more productive because the responses are now preloaded and no more typing what I want to say off the top of my head. The dynamic tagging to automatically pull in the customer's name and our business name is great. Among other things **Official Response from Todd Roth:** > Thank you for your review! We're happy to hear that our platform is easy to use no matter where you are! ### 42. Marketing Admin **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth M. | Marketing Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Alchemer Listings Management?** The onboarding team was super helpful and answered questions quickly. They also helped with incorrect information on Apple Maps which was more difficult for us. **What do you dislike about Alchemer Listings Management?** They required us to do a lot of the leg work to onboard. Specifically we had to find our competitors because they weren't the ones their algorithm picked up. **Recommendations to others considering Alchemer Listings Management:** Ask about the direct API connections, and review dash board. Both of those are robust and I would recommend them. Also ask about how they determine competitors, that algorithm is not as robust. **What problems is Alchemer Listings Management solving and how is that benefiting you?** We had a lot of listing problems and needed an easy way to respond to all reviews. The dashboard is super user friendly! **Official Response from Todd Roth:** > Hi Elizabeth, Thank you for your review. We're happy to hear that our onboarding team was able to meet your needs! Thank you for your feedback regarding your competitors, I will pass it along to our team. Thanks again for the great review! ### 43. Chatmeter the Collector of Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Alchemer Listings Management?** Easily monitor and respond to review sites in one location instead of logging in to each individual review site. Additionally, you can automate sending reviews to the appropriate teams, so they respond themselves (if you want that), you can also set up unique review forms for products for example, and add the widget to your website about that product. You can also set up pre-built responses so you are not having to come up with the wording each time, you can just use the template and add what you need to. **What do you dislike about Alchemer Listings Management?** It doesn't monitor all review sites, but the major ones are included. Not sure if there is an additional charge to get more review sites. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Monitoring major review sites in one central location. **Official Response from Jennifer Abrams:** > Hi there, thank you for taking the time to review our software. We’re happy to hear that our platform helps you easily monitor and respond to review sites in one location and that our pre-build responses helps save you time. Thanks again for the great review, we appreciate it! ### 44. Good dashboard! **Rating:** 4.0/5.0 stars **Reviewed by:** Kat F. | Marketing Managers, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Alchemer Listings Management?** That everything is is all in one place and easy to navigate. **What do you dislike about Alchemer Listings Management?** Sometimes the reports load slowly and support tickets can take a while. Also, there isn't a way to auto personalize social media posts when scheduling in mass. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Identifying areas of improvement and pain points our customers experience. **Official Response from Todd Roth:** > Kat, Thank you for your review! I am glad that our platform is easy for you to navigate. I'll pass along your comments regarding the reports and support tickets to our team. ### 45. Organized reviews for Multiple Locations **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Alchemer Listings Management?** I really like the filtering options. I manage over 100 restaurants in various locations in the US, and I can filter reviews by location and compare locations. I also like that Chatmeter provides your competition ratings so you can see where you stand. The available reporting options help me organize and present data to our management team to understand and a format that I can customize. **What do you dislike about Alchemer Listings Management?** I wouldn't say I like that the filtering categories aren't visible throughout the page. If I have to make changes to my filters, I have to scroll to the top to make adjustments. **Recommendations to others considering Alchemer Listings Management:** If you want to know where your business stands with your consumers, Chatmeter helps and offers suggestions for improvement. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Seeing all of your reviews across several platforms allows me to see if there is a pattern developing in a particular location. If several people are saying that they had bad customer service on a particular day, I can contact management and bring it to their attention, and they can correct the issue through training. We are also developing relationships in our markets. If we can talk to a customer about their experience, whether it is good or bad, they feel like they matter. **Official Response from Sabrina Guzman:** > Hi Danielle, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your locations! Thank you for your feedback on filtering, I will pass it along to our product team. Feel free to reach out to me at sguzman@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 46. One of the best listings management platforms I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Alchemer Listings Management?** The ability to see everything in one dashboard and the platform's user-friendliness is unlike any other. When I log on, I can see my overall rating, review response rate, how many reviews I received in a given time frame, and how well I stack up against my competition. Features like bulk review responding and response templates have been a game-changer and free up time for other tasks. I also enjoy the social side of Chatmeter as well. Having the ability to publish/schedule posts right from the Dashboard makes managing our content calendar that much easier. **What do you dislike about Alchemer Listings Management?** Although I enjoy the social tab, I feel there are many missing pieces to this side of the platform. A more organized content library would be beneficial when repurposing social posts. I'd also like to see dynamic fields added so that users can localize content on location pages. **Recommendations to others considering Alchemer Listings Management:** If you're looking for a user-friendly platform with great client support representatives, Chatmeter is the way to go. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Increase in review responses/response rate across the board. In return, this solves issues on the store level much faster. With the ability to respond to multiple listings in one place, we're saving a lot of time that can be used to focus on more important tasks at hand. **Official Response from Sabrina Guzman:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has helped your team save valuable time and helped to increase your review response rate! Thank you for your feedback regarding the content library for social posting, I will pass it along to our development team. Feel free to reach out to me at sguzman@chatmeter.com or your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 47. Just signed up. Really excited to see how this platform will improve our online management. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Alchemer Listings Management?** So far, the onboarding team has been very responsive and detailed in the information they have provided. **What do you dislike about Alchemer Listings Management?** Since we just signed, I don't have much constructive criticism at this time. **What problems is Alchemer Listings Management solving and how is that benefiting you?** It's helping us manage and respond to online reviews. It's also helping us manage our social media platforms. I am excited to see the increase in productivity. **Official Response from Todd Roth:** > Thank you for your review! Our onboarding team is the best and is happy to answer any questions you may have! ### 48. Best customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly E. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Alchemer Listings Management?** Customer service is top notch. The system is easy to use and well-organized. **What do you dislike about Alchemer Listings Management?** Use of Google Docs to update the menu items, however the Chatmeter team is working to fix. **What problems is Alchemer Listings Management solving and how is that benefiting you?** Seeing all reviews in one dashboard and being able to manage local store pages all in one place. **Official Response from Todd Roth:** > Hello Holly, Thank you for your review. We're glad that you're finding everything easy to use! Please don't hesitate to reach out if you need anything. ### 49. Works great, less filling **Rating:** 5.0/5.0 stars **Reviewed by:** Roger W. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about Alchemer Listings Management?** The platform's ease of use and ongoing client support are my two favorite things about Chatmeter. I also love the insights and the customizability of them, which allows for understanding what's going on with your brand in a seemingly infinite number of ways. **What do you dislike about Alchemer Listings Management?** There aren't really things I dislike about Chatmeter, but there are newer features that aren't as fully flushed out yet as older features inside the platform. I am encouraged by the development information I receive from our Chatmeter representation when I ask for more robustness inside their product and how quickly new things come online. **Recommendations to others considering Alchemer Listings Management:** Avail yourself of their weekly free webinars. That will give you a great introduction to what Chatmeter can do for you and then you'll be able to ask better questions when you work with their sales team to decide if it's the best platform for your needs. **What problems is Alchemer Listings Management solving and how is that benefiting you?** The biggest problem we're solving with Dog Haus is the ability to communicate performance, reputation and sentiment data with our franchisees and locations in a way that is concrete and actionable. It's changing our culture brandwide. The next most important benefit we're starting to see is the ability to allow our locations to manage their own reputations, rather than the corporate office being in charge of everything. Cultivating that local connection with our customers is key in today's environment. **Official Response from Sabrina Guzman:** > Hi Roger, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and that you enjoy our customer support! Feel free to reach out to me at sguzman@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 50. Great Tool to Stay on Top of Overwhelming Amount of Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Alchemer Listings Management?** I like best the new beta robot that suggests a response that is most appropriate for each review. It speeds up the process for me significantly while I manage reviews for 23 businesses. **What do you dislike about Alchemer Listings Management?** I don't particularly appreciate that I am not able to respond to multiple reviews for Yelp. I know that is Yelp's policy, but I wish it weren't an issue. I also have a lot of problems with social media accounts suddenly becoming disconnected, so I am not able to successfully post images, and I am not aware of the issue until after the posting attempt. **Recommendations to others considering Alchemer Listings Management:** Make it easier to keep social media connections entacted. **What problems is Alchemer Listings Management solving and how is that benefiting you?** It seems like social media connections are a reoccurring problem. It feels like pulling teeth trying to get help. I feel like ChatMeter should be the ones to make sure social media connections are operating successfully at all times. I appreciate the time I save responding to reviews through ChatMeter. **Official Response from Christa Wong:** > Hi Jessica, thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all your reviews quickly! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to marketing@chatmeter.com with any other feedback you may have. - [View Alchemer Listings Management pricing details and edition comparison](https://www.g2.com/products/alchemer-listings-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+23%3A15%3A53+-0500&secure%5Bsession_id%5D=67f6fe10-8028-494f-b011-ed7433c1bdac&secure%5Btoken%5D=9e40860793b245062949131dfe76bea6e2dc2b60e0cdf2ed9d9fe1f203481df2&format=llm_user) ## Alchemer Listings Management Integrations - [Google My Business](https://www.g2.com/products/google-my-business/reviews) ## Alchemer Listings Management Features **Business Tools** - Bulk Uploading - CMS Agnostic - CMS Specific - Traffic Analytics - Customer Analytics - Website Analytics - Reporting/Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **Customer Tools** - Location Listing - Product and Category Filters - Mobile Access - Automatic Geolocation - Multi-Location - Customizable Categories - Search/Filter **Performance** - Real-Time Updates - Analytics **Additional Functionality** - Activity Dashboard - Multi-Language - Content Management - Geocoding - Customizable Templates - Lead Capture - Communication Management - Widgets - Automatic Location Detection - API - Duplicate Detection - SEO Management - Product Catalog - Access Controls/Permissions - Categorization/Grouping - Directions - Product Search - Route Optimization - User Management - Data Synchronization - Preview Functionality - Geotargeting - Ratings/Reviews - Data Import/Export - Mapping - Drag & Drop Editor - Real-Time Notifications - AI Copilot - Generative AI - Email Alerts - Event Promotions - Behavior Tracking - Monitoring - Multiple User Accounts - Autocomplete - Distance Calculation - Customizable Fields - White Label - Geographic Maps **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration ## Top Alchemer Listings Management Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,496 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews)