# Alana AI Reviews **Vendor:** Alana AI **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 25 ## About Alana AI Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. ## Alana AI Reviews ### 1. Excellent tool in customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Gabrielly A. | Estagiária, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Alana AI?** The ease and amount of available resources make this AI an essential tool for small businesses that do not have much time to dedicate to customer service. It has a great cost-benefit ratio and is very easy to install compared to similar options available on the market. **What do you dislike about Alana AI?** So far I haven't found any relevant problems, I think it will be difficult because everything is very intuitive. **What problems is Alana AI solving and how is that benefiting you?** The main problems I had that led me to seek out software were the difficulty of maintaining social media engagement while also providing quality customer service. ALANA AI not only helped me in these areas, making it easier and saving time for other demands, but also allowed me to identify what my customers wanted. This way, we achieved greater reach, with satisfied customers who, when they need service, feel a connection (something you can change with the tool by selecting how you want it to communicate) and not just that they are receiving an automatic response. ### 2. Fulfills the function and has great cost-benefit **Rating:** 5.0/5.0 stars **Reviewed by:** Luiza G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Alana AI?** Alana AI is an AI platform that offers incredible cost-effectiveness. It is intuitive, customizable according to the brand, and easy to set up. Furthermore, its impressive scalability has allowed us to save time and resources in my small business, as I work with a small team. I highlight its variety of tools and plans. We are currently using the Essential plan, and it serves the business needs very well. At first, we were unsure about implementing AI, but Alana AI conveyed a lot of reliability, and so far we have not had any problems with interpretation or information analysis. **What do you dislike about Alana AI?** No points to complain about so far, the support is very efficient and available as well. **What problems is Alana AI solving and how is that benefiting you?** As we are a small team, we saw the need to hire a chatbot service initially, to assist us in customer service and sales. It greatly improved the quality of support we offer to our customers. ### 3. Transforming Advertising with AI-Powered Insights and Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Anubhav O. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Alana AI?** I like Alana for its ability to enhance AI while offering a unique experience. If Alana AI lives up to its potential, it will perform better than AI assistants that are more task-oriented by providing great interactions. Alana AI is very helpful when it comes to giving good answers, developing social links and understanding conversation **What do you dislike about Alana AI?** The pricing of Alana AI has been noted to be relatively higher compared to advertising AI solutions, in the market. Hence people could also go for other options available in the market. Also, the level of customer support provided by Alana AI is not upto the mark. **What problems is Alana AI solving and how is that benefiting you?** The manual work of customer support team is being solved by Alana Ai as it can talk on behalf of the company with the users and solve their queries. ### 4. Perfect tool for small entrepreneurs **Rating:** 5.0/5.0 stars **Reviewed by:** Anne J. | Recepcionista, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Alana AI?** Alana is simple and helped a lot in my relationships with my clients. By customizing the display of answers, we can program it so that it doesn't seem robotic and makes the customer more comfortable in answering their questions. For those who work alone, the platform meets all expectations. I also really enjoyed working with the team behind all of this, transparent, responsible and at an affordable price.I recommend! **What do you dislike about Alana AI?** I wish they had an app! It would make it a lot easier. **What problems is Alana AI solving and how is that benefiting you?** Is the quality of information provided, more accurate and helpfull. ### 5. a good cost-benefit as well as very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Gisele V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Alana AI?** I liked the fact that it is very easy to use. Everything is very intuitive besides having a great cost, which allows it to be used by small businesses as well. It also has good support in case you need it. It is easy to implement and has a large number of available features. It can be used frequently and with good integration among all. **What do you dislike about Alana AI?** there isn't much publicity and for this reason few people know about it **What problems is Alana AI solving and how is that benefiting you?** be able to give a more correct and direct answer ### 6. Great experience with Alana AI **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Alana AI?** Alana AI helps small businesses with their customer service. **What do you dislike about Alana AI?** The pricing should be low, it is a bit high for a startup to use regularly. **What problems is Alana AI solving and how is that benefiting you?** Alana Chatbots are truly commendable. it is allowing us to deliver efficient and effective assistance without the need for a dedicated customer support team.It has not only enhanced the overall customer experience but also optimized our resource allocation, ensuring that our business operates with efficiency and cost-effectiveness. ### 7. A great tool in customer support. **Rating:** 4.5/5.0 stars **Reviewed by:** Letícia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Alana AI?** Alana is an excellent platform!! I can no longer imagine my company without it. The team that assisted me was very helpful and very willing to address my questions. The platform meets all my needs because I have the freedom to customize it as I need. Without a doubt, I recommend it!! **What do you dislike about Alana AI?** I miss having an app to use the phone more comfortably. **What problems is Alana AI solving and how is that benefiting you?** She is resolving the delay in responding to my clients. And thus, it's increasing my profits. ### 8. A perfect tool for entrepreneurs **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Assistente médica, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Alana AI?** The Alana platform perfectly met my needs as a small business owner. The team was helpful in the negotiation, offering a simple service with responses in social media chats at a price that fit my budget. The platform is intuitive and straightforward, allowing me to manage everything on my own. I highly recommend the Alana platform for small entrepreneurs, as it exceeded my expectations and contributed to the growth of my business. Maximum rating of 10. **What do you dislike about Alana AI?** As it met all my expectations exactly, there is nothing I have to complain about the platform. Everything fits within my needs. **What problems is Alana AI solving and how is that benefiting you?** Alana helped increase my sales by accurately responding to potential clients. ### 9. A great product for making variety of jobs easier if you have a small business. **Rating:** 4.0/5.0 stars **Reviewed by:** Prabin R. | Web Developer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Alana AI?** It is super versatile, used it for customer interaction, voice calling and email. I like it simple UI that is easy to understand for everyone. **What do you dislike about Alana AI?** There are other options that are currently more updated that Alana. I would like them to beat the other competitors. **What problems is Alana AI solving and how is that benefiting you?** Interaction with cutomers is significantly better with the help of this tool. The customers support system is just fantastic. This enhances my business for customers which is a great positive outcome. ### 10. Alana, you go!!! **Rating:** 5.0/5.0 stars **Reviewed by:** ale_y_su_ n. | fotografa, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Alana AI?** Connect quickly with the Client by making attention efficient **What do you dislike about Alana AI?** In my case, the only constructive criticism I have is that sometimes it tends to mix Spanish with Portuguese. **What problems is Alana AI solving and how is that benefiting you?** Quick responses help to have better communication with the client. ### 11. The best AI software **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael S. | Tradutor técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Alana AI?** Alana's AI platform has brought us countless benefits, with a wide variety of tools that provide an excellent experience and harmony in the work environment of each member of our company. One of the most appreciated aspects is the intuitive and simple to use interface, in addition to the exceptional support of its team, always present and ready to solve any problem that may arise. Every request we made was taken care of quickly, with different possible solutions. Furthermore, the possibility of managing multiple channels in one place has been very useful in centralizing information and facilitating management. **What do you dislike about Alana AI?** We did not find any relevant negative aspects on the platform. While we had some issues early on, they were beaten champions with updates released to enhance the platform. Despite this, it is worth investing in the platform, as it significantly simplifies and harmonizes the work environment, providing long-term benefits for your company. **What problems is Alana AI solving and how is that benefiting you?** Since we started using Alana AI, we have reaped numerous benefits, among which we highlight the improvement in the relationship, communication and interaction with our customers, ensuring a high quality experience and professional support in relation to our services. In short, Alana offers a comprehensive customer support function, with contact options via live chat on our website, social media, email and a centralized reporting system. ### 12. Elegance in the exact measure! **Rating:** 4.5/5.0 stars **Reviewed by:** Brunna L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Alana AI?** I have a small business and needed help with online customer service to increase my revenue and enable the growth of the enterprise. My budget for investment is small, so the team at Alana was very accommodating in the negotiation and offered me a perfectly tailored proposal: a simple service, with little sophistication (responses in social media chats) at a price that fit the budget. I manage everything alone, without an IT or administrative team, and I found the platform intuitive and straightforward, I can do everything by myself and Alana helps me exactly with what I needed: it responds accurately to potential customers and this has increased my sales. **What do you dislike about Alana AI?** As the business is still small, I depend on other sources of income and it would help a lot if Alana had a mobile app. That way, I could manage her activities remotely. **What problems is Alana AI solving and how is that benefiting you?** Alana filters the messages that the social media pages receive and answers the most frequently asked questions, such as payment methods, business hours, delivery, etc. This way, potential customers can quickly identify if the products and conditions meet their expectations, and I can join the conversation only to negotiate prices and close sales. ### 13. A great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Acally T. | Coordenadora de Jornalismo, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Alana AI?** Alana is simple, intuitive, and helped enhance public service. With the implementation of automatic responses, we improved workflow and elevated customer service, assisting in the improvement of internal processes. **What do you dislike about Alana AI?** It's a shame there isn't a mobile app yet. It would make it even more practical and simple to address the demands. That was the only point, I will be waiting for the launch. **What problems is Alana AI solving and how is that benefiting you?** Customer service has improved significantly with automated responses. This makes the customer feel valued, increases team productivity, and improves time flow. ### 14. The best AI on the market **Rating:** 5.0/5.0 stars **Reviewed by:** erick d. | Professor de geografia, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Alana AI?** Alana is an incredible service that improves the relationship between brands and customers. It helped me a lot with my business and especially with my clients! Its ability to interact quickly, personally, and without being robotic is impressive. I strongly recommend Alana to boost your business. **What do you dislike about Alana AI?** I love everything related to Alana! I have nothing to complain or question! **What problems is Alana AI solving and how is that benefiting you?** Alana resolved the communication problems with the client. ### 15. Great for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme L. | Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Alana AI?** I really liked Alana, from the negotiation process, where I thought it would be very expensive for my company profile, but they managed to get a huge discount. Very transparent team. **What do you dislike about Alana AI?** There is no mobile app. I wish there was one, to use when I'm on vacation. Since there isn't, I always need to bring my tablet. **What problems is Alana AI solving and how is that benefiting you?** Alana filters 90% of the messages on my Instagram. Therefore, I only handle the questions that I really need to answer, such as negotiating game prices. I leave it to Alana to answer questions like "What time do you open?", "Will you be open this holiday?", and things like that. I know that for many, they might think I'm not using even 1% of Alana. That's true, but for my business, she solves 90% of the communication problems. ### 16. Excellent software. **Rating:** 5.0/5.0 stars **Reviewed by:** Aline C. | Indexadora Voluntária, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Alana AI?** The platform is extremely user-friendly! As the owner of a small business working alone, I found exactly what I needed in Alana, and all at an affordable price. I wholeheartedly recommend it without hesitation! **What do you dislike about Alana AI?** To make it perfect I am just missing an application. **What problems is Alana AI solving and how is that benefiting you?** It is helping me a lot in my business, optimizing my work activities. ### 17. Incredible tool to manage customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelo L. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Alana AI?** Alana is the best platform ever created for customer service. We can customize the displays to meet the needs of our team, besides having a fantastic user interface with excellent performance. **What do you dislike about Alana AI?** Customer service [on Alana's side] leaves a bit to be desired. Their SLA is very high. **What problems is Alana AI solving and how is that benefiting you?** She improved our workflow by helping us manage our service with unique and human comments, and a clean user interface. ### 18. Product installation **Rating:** 4.0/5.0 stars **Reviewed by:** Artur Augusto C. | Analista Dev/Funcional PeopleSoft HCM 9.2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Alana AI?** Is the simplicity on automate many commercial steps plus a great AI experience with a great support experience. **What do you dislike about Alana AI?** The support sometimes have difficults to solve all questions in a time demand needed. I think the question is the evolution of tool. **What problems is Alana AI solving and how is that benefiting you?** Is the quality of information provided, more accurate and helpfull comparing with same market players. ### 19. Incredible experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Mirelle A. | Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Alana AI?** Intuitive platform! I have a small business where I work alone, and Alana perfectly met my needs at a price that fits my budget! I highly recommend it! **What do you dislike about Alana AI?** I eagerly await the app! The only point for me. **What problems is Alana AI solving and how is that benefiting you?** Help me respond to clients without needing to be online 24 hours. ### 20. Scalability, that is the word **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia L. | Libraries, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Alana AI?** Because it is easily configurable, we were able to start Alana only on the Facebook fan page, and today we have it on all our social networks, email, and app stores. **What do you dislike about Alana AI?** There isn't a dedicated CSM team. You can even have Alana create spreadsheets for the sales team, but having a dedicated CSM team for you is quite expensive. That's my only point. **What problems is Alana AI solving and how is that benefiting you?** Better serve customers on our social networks, with quality and agility. ### 21. Good versatile product **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo C. | Sr, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Alana AI?** We managed to use almost 100% of Alana. It is the most versatile product on the market today. We use it for customer engagement, customer service, active voice calling, email exchange, and HR organization **What do you dislike about Alana AI?** So far we don't have any complaints. Very well trained service team. Easy to talk to implementation team. Integrations Team understands what it is doing. **What problems is Alana AI solving and how is that benefiting you?** Use for 100% marketing and 100% customer relationship management ### 22. Alana incredible for all business **Rating:** 4.5/5.0 stars **Reviewed by:** Dayane O. | Autônomo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Alana AI?** Alana is a powerful tool with AI integrated, providing best results with a simple interface. **What do you dislike about Alana AI?** Not found any reasons to dislike the Alana **What problems is Alana AI solving and how is that benefiting you?** The communication with clients, AI brings a human treatment but without use of human person ### 23. Alana, a humanized intelligence. **Rating:** 4.0/5.0 stars **Reviewed by:** Carolina J. | Cosmo-creative Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Alana AI?** Cost-benefit is quite attractive compared to other competitors and plug and play implementation. **What do you dislike about Alana AI?** Lack of access to a test base and integration of the chatbot with WhatsApp. **What problems is Alana AI solving and how is that benefiting you?** Interaction with users on social media through comments and DMs. ### 24. Easy To Implement **Rating:** 4.0/5.0 stars **Reviewed by:** Mariana V. | Sra, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Alana AI?** Quantity of products available. Easy implementation and no IT team needed **What do you dislike about Alana AI?** Amount charged to use Whatsapp. It could be much lower if they became partners **What problems is Alana AI solving and how is that benefiting you?** We are using it to solve our voicemail transcription issues. Alan provides a good baseline, and the accuracy is incredible. ### 25. Much more than expected. **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Alana AI?** The infinite possibility in the ways to use this AI. **What do you dislike about Alana AI?** I'm still searching, but I know I will hardly find it. **What problems is Alana AI solving and how is that benefiting you?** In the past, my team could only respond to 280 emails daily, from a demand of over 1k emails (per day). Today, with Alana, my N1 support is at 90% and I can leave my team only for N2 cases. In the future, I am thinking of having Alana handle both N1 and N2 so that my team can focus only on fraud cases (N3). ## Alana AI Discussions - [What is Alana used for?](https://www.g2.com/discussions/what-is-alana-used-for) - [View Alana AI pricing details and edition comparison](https://www.g2.com/products/alana-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+04%3A10%3A05+-0500&secure%5Bsession_id%5D=86d019dd-e2a2-4ac9-b186-df3c3310c171&secure%5Btoken%5D=3b2c8337e3d68088239588c39a97aee74bcb895cf12f2cfce12ea9f6411f6c94&format=llm_user) ## Alana AI Features **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation ## Top Alana AI Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,935 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews)