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Alana AI

By Alana AI

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Alana AI Reviews & Product Details

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Alana AI Reviews (25)

Reviews

Alana AI Reviews (25)

4.6
25 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Alana AI for its intuitive interface and cost-effectiveness, making it an ideal choice for small businesses. The platform enhances customer service through easy automation and customization, allowing users to manage interactions efficiently. However, many reviews mention the absence of a mobile app as a notable limitation.

Pros & Cons

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Gabrielly A.
GA
Estagiária
Small-Business (50 or fewer emp.)
"Excellent tool in customer service!"
What do you like best about Alana AI?

The ease and amount of available resources make this AI an essential tool for small businesses that do not have much time to dedicate to customer service. It has a great cost-benefit ratio and is very easy to install compared to similar options available on the market. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

So far I haven't found any relevant problems, I think it will be difficult because everything is very intuitive. Review collected by and hosted on G2.com.

Luiza G.
LG
Small-Business (50 or fewer emp.)
"Fulfills the function and has great cost-benefit"
What do you like best about Alana AI?

Alana AI is an AI platform that offers incredible cost-effectiveness. It is intuitive, customizable according to the brand, and easy to set up. Furthermore, its impressive scalability has allowed us to save time and resources in my small business, as I work with a small team.

I highlight its variety of tools and plans. We are currently using the Essential plan, and it serves the business needs very well. At first, we were unsure about implementing AI, but Alana AI conveyed a lot of reliability, and so far we have not had any problems with interpretation or information analysis. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

No points to complain about so far, the support is very efficient and available as well. Review collected by and hosted on G2.com.

Anubhav O.
AO
Associate Software Engineer
Mid-Market (51-1000 emp.)
"Transforming Advertising with AI-Powered Insights and Integration"
What do you like best about Alana AI?

I like Alana for its ability to enhance AI while offering a unique experience. If Alana AI lives up to its potential, it will perform better than AI assistants that are more task-oriented by providing great interactions. Alana AI is very helpful when it comes to giving good answers, developing social links and understanding conversation Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

The pricing of Alana AI has been noted to be relatively higher compared to advertising AI solutions, in the market. Hence people could also go for other options available in the market. Also, the level of customer support provided by Alana AI is not upto the mark. Review collected by and hosted on G2.com.

Anne J.
AJ
Recepcionista
Small-Business (50 or fewer emp.)
"Perfect tool for small entrepreneurs"
What do you like best about Alana AI?

Alana is simple and helped a lot in my relationships with my clients. By customizing the display of answers, we can program it so that it doesn't seem robotic and makes the customer more comfortable in answering their questions. For those who work alone, the platform meets all expectations. I also really enjoyed working with the team behind all of this, transparent, responsible and at an affordable price.I recommend! Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

I wish they had an app! It would make it a lot easier. Review collected by and hosted on G2.com.

Gisele V.
GV
Small-Business (50 or fewer emp.)
"a good cost-benefit as well as very useful"
What do you like best about Alana AI?

I liked the fact that it is very easy to use. Everything is very intuitive besides having a great cost, which allows it to be used by small businesses as well. It also has good support in case you need it. It is easy to implement and has a large number of available features. It can be used frequently and with good integration among all. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

there isn't much publicity and for this reason few people know about it Review collected by and hosted on G2.com.

Nikhil K.
NK
Small-Business (50 or fewer emp.)
"Great experience with Alana AI"
What do you like best about Alana AI?

Alana AI helps small businesses with their customer service. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

The pricing should be low, it is a bit high for a startup to use regularly. Review collected by and hosted on G2.com.

Letícia F.
LF
Small-Business (50 or fewer emp.)
"A great tool in customer support."
What do you like best about Alana AI?

Alana is an excellent platform!! I can no longer imagine my company without it. The team that assisted me was very helpful and very willing to address my questions. The platform meets all my needs because I have the freedom to customize it as I need. Without a doubt, I recommend it!! Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

I miss having an app to use the phone more comfortably. Review collected by and hosted on G2.com.

Anna G.
AG
Assistente médica
Small-Business (50 or fewer emp.)
"A perfect tool for entrepreneurs"
What do you like best about Alana AI?

The Alana platform perfectly met my needs as a small business owner. The team was helpful in the negotiation, offering a simple service with responses in social media chats at a price that fit my budget. The platform is intuitive and straightforward, allowing me to manage everything on my own. I highly recommend the Alana platform for small entrepreneurs, as it exceeded my expectations and contributed to the growth of my business. Maximum rating of 10. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

As it met all my expectations exactly, there is nothing I have to complain about the platform. Everything fits within my needs. Review collected by and hosted on G2.com.

Prabin R.
PR
Web Developer
Education Management
Small-Business (50 or fewer emp.)
"A great product for making variety of jobs easier if you have a small business."
What do you like best about Alana AI?

It is super versatile, used it for customer interaction, voice calling and email. I like it simple UI that is easy to understand for everyone. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

There are other options that are currently more updated that Alana. I would like them to beat the other competitors. Review collected by and hosted on G2.com.

ale_y_su_ n.
AN
fotografa
Small-Business (50 or fewer emp.)
"Alana, you go!!!"
What do you like best about Alana AI?

Connect quickly with the Client by making attention efficient Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

In my case, the only constructive criticism I have is that sometimes it tends to mix Spanish with Portuguese. Review collected by and hosted on G2.com.

Pricing

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Alana AI Features
Customization
Control
Route To Human
Live chat
Integrations
Branding
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Alana AI
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