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 ![AI Front Desk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0a843064bd4612e75373e640337e3269/ai-front-desk.png "AI Front Desk")
](/products/ai-front-desk/reviews)

# AI Front Desk Discussions

AI Front Desk is an AI receptionist for local service businesses. It answers calls conversationally — no phone menus — books appointments directly into your calendar, and automatically triages emergencies (like a no-heat HVAC call or a knocked-out tooth) for immediate live transfer. A business rules engine lets you set automatic transfers, SMS follow-ups, or ticket creation based on keywords, intent, or business hours. New accounts launch with industry-specific starter content (pre-built knowledge base Q&A and business rules) instead of a blank slate. Includes a full back-office portal: call transcripts, recordings, and summaries with sentiment; leads and contacts; a real appointment calendar; reports; multi-user roles; SMS templates; and phone number management. Currently built out for HVAC and dental, with more industries available on request.

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