I really like how easy Agentforce Education is to use. It's powerful and the platform is open, which I find really beneficial. There's also a big community, and that's great because we have access to a lot of resources to troubleshoot or improve the app. Integrations with other tools are really simple, which is a plus for us. Review collected by and hosted on G2.com.

I think there could be a multilayer of the admin and the audit trail should come free instead of needing a third-party integration or app by another module to implement that. It should really come free, not require us to purchase another separate module. Also, the cost of integration can be a concern. Review collected by and hosted on G2.com.

The level of customization is impressive. You can do almost anything you wish, from single automation to full back-end development, this SAAS provides the tools to make anything you want possible. Before commiting to this system, we tried different alternatives, and to be honest, nothing comes close to the level of customization. I can confidently say that this is a perfect fit for our vision of service and school growth.

One thing that gets my attention is their communities sites feature since its potential is huge! It allows you to form a community, to advertise, sell, get information, you name it, it's there. It is fully featured and offers vast amounts of personalization settings so your community will always be unique. Our customers are creating contracts in real-time thanks to it, and this eases our staff load. Once their contract is created to fulfil their needs, payments are allowed inside our community so customers don't have to wait long to purchase our services.

From student enrollment to device rental, transportation options, etc. it's all there available. Review collected by and hosted on G2.com.

Honestly, few things annoy me. For starters, feels like you need someone fully immersed in the system to provide compliance for all the things that change more than regularly (at least 3-4 times a year) in it. Their automation options are currently somewhat convoluted, since there are many options available for developers, and some are getting retired for no apparent reason, so development made on some options will need to be re-worked and tested.

Also, when creating sandboxes, it becomes a pain to move data from production. The system should at least give users options to select and copy custom and standard information to their liking. Review collected by and hosted on G2.com.

Having an education focused system with objects that relate directly to my work Review collected by and hosted on G2.com.

A lot of custom work is required to make it work as it is still very new Review collected by and hosted on G2.com.

Was not hard to understand how the app works. Easy to navigate and if I had to explain to anyone how to use it I would feel confident in doing so. Compared to others I think this would be on the top of my list. Review collected by and hosted on G2.com.

At the moment I do not find or see anything I dislike so far. Continuing using the Salesforce software if I happen to come across anything I will most definitely update my review for others to read as well as to help build a better app. Review collected by and hosted on G2.com.

It offers education management services for K12, Colleges as well as universities. Students, faculty, alumni, and administration can work smarter and will save time and effort. Salesforce CRM provides complete package for University to manage the core departments as well as admission, stipend, scholarships, placement, internship, alumni,etc. Review collected by and hosted on G2.com.

Can be customized for AICTE regulations for universities and colleges. Review collected by and hosted on G2.com.

The platform is very powerful, flexible, and provides advanced reporting and dashboards. Going more in depth, the communication tools, the ability to design views based on role and demand. The availability of resources is also a plus. The sandbox is also a great tool. Review collected by and hosted on G2.com.

As a cloud application, you have limited control. Upgrade scheduling may not fit your plans. The performance at very few times is not as expected. Further integrations with WhatsApp, for example, were still being developed, but I believe it is a highly demanded tool. Review collected by and hosted on G2.com.

As a team leader, I'm able to track the progress of new joiners and thus can dedicate individual attention. I can assign new tasks to them Review collected by and hosted on G2.com.

many a time I am not able to save the data due to a server crash. this happens frequently Review collected by and hosted on G2.com.

I have used Salesforce to create tickets when students are struggling in different aspects of the course Review collected by and hosted on G2.com.

Salesforce is not the most intuitive program to use. I had to spend a good bit of time reviewing the tutorials to figure out how to use the program. Review collected by and hosted on G2.com.

I have worked on Salesforce Higher Education instances for 2+ years both from the beginning of implementation to scaling the environment. Both have been leading higher education institutions not only working on student engagement, but enriching the community. Review collected by and hosted on G2.com.

Ease of use and free training services for users of any caliber. They don't have to be incredibly tech savvy to get through their work day. The support services are great, whether you're submitting a question to the Trailblazer community or submitting a bug ticket; you'll always find the answer you're looking for. The scalability across the enterprise is amazing - Salesforce continues to come out with upgrades and patches which allows the enterprise to grow in the virtual realm. New additions are added that keep our users on their feet and drives adoption. From an Administration standpoint the click and drag code is amazing. You don't need to have an expert in computer science managing your instance. Review collected by and hosted on G2.com.

Education cloud features like multiple address management, credentials management, relationship management, TDTM trigger framework these features are really cool Review collected by and hosted on G2.com.

There is nothing to dislike but it can provide some more eventing features. Review collected by and hosted on G2.com.