# Affogata Reviews **Vendor:** Affogata **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About Affogata Gain insights on your customers, competitors and the market with Affogata's leading Customer Intelligence Platform. Affogata collects data from the web, review sites, social channels, niche forums, community and customer conversation platforms. It analyzes and sorts it to deliver actionable insights to all the teams in the organization: from product teams and customer-facing teams, all the way to the C-suite, so you can make better decisions and measure their impact. Companies of all sizes and in various verticals - from fintech to consumer brands and mobile game developers - use Affogata today to better understand their audience, to get customer insights that gain them competitive advantage, to identify trends, and to have one-on-one conversations with their users and fans. ## Affogata Reviews ### 1. Stay informed of everything your customers. **Rating:** 4.0/5.0 stars **Reviewed by:** karina f. | Human Resources Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Affogata?** Affogata is an AI-powered platform that provides consumer insights in minutes by tracking real-time customer feedback from open web and internal sources into actionable insights for data-driven decision making, automated tracking to maintain always at the forefront of the market with emerging trends, thus optimizing the customer experience. **What do you dislike about Affogata?** Affagata is an all-in-one solution that shows in detail the voice of our customers by collecting information on websites showing product reviews, it is a perfect sentiment analyst, It is a platform that pleases at first sight for its visually pleasing interface, solutions and ease of use. use. It is a wonderful tool to know what our customers think of us and helps us to continue to offer the best and nothing bothers me. **What problems is Affogata solving and how is that benefiting you?** Affagata is a solution that shows reports in real time allowing us to know how the products and services offered work for our clients or what is needed to improve, creating a better customer experience by meeting their needs and offering what they want, it helps to innovate better products and be aware of the requirements of our customers addressing immediately, it is a tool with beautiful colors enough information on its website and excellent service works very well adjusting to any need. ### 2. Best in class for mobile games **Rating:** 4.5/5.0 stars **Reviewed by:** Christophe Z. | Head of Community, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Affogata?** Affogata can track the most critical channels we need. Very few track Discord and Public Facebook groups that you run. Its live searches that all have a Dashboard view are very efficient to dig into a topic and see how it is evolving The UI is intuitive The team is excellent, we have fantastic support and regularly have calls to discuss our specific needs The social moderation tools are great **What do you dislike about Affogata?** Control over topic definition and some of the way the tool organises Live search vs Topics can still be optimized Analysis of competitors could be simplified with a different business model and access to past data for ad-hoc analysis **What problems is Affogata solving and how is that benefiting you?** Before we were not able to cover all the channels where our players were talking about our games this gave us a fragmented view of our customer feedback We also had complex Dashboard that we could set up but that no on in the team was using. Here the Dashboard are set up automatically for each topic we want to dig in. It's efficient, simple and makes it easier for teams to use it as part of their daily tools **Official Response from Natalie Markovits:** > Thank you very much for your review! We are very happy to support all your needs and keep on working together. ### 3. The best social listening tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando F. | Communications Manager, Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Affogata?** Affogata is one of the few, if not the only, tool we've found in the market that actually provides insights into Discord and Facebook Groups' conversations. Several features make it easy to look into specific topics and understand what's the sentiment around them. Also, the ability to create alerts is incredibly useful. **What do you dislike about Affogata?** There could be an easier way to configure your dashboard and remove unwanted information that's not relevant depending on the product. The team does a great job attending to our requests, but moving that ownership to the client would be good. **Recommendations to others considering Affogata:** Reach out to the Affogata team, discuss your needs and what problems you're trying to solve. They have a great team that is capable of shaping the tool to your needs. **What problems is Affogata solving and how is that benefiting you?** Problems: Mostly the ability to tap into Discord and Facebook Groups conversation. We've wanted to do this for a long time, and Affogata helped us with it. Benefits: It helped us get rid of some biases regarding our users' sentiment towards specific topics. Now that we have a bigger view of what's happening in our communities, it's much easier for us to make well-informed decisions. **Official Response from Natalie Markovits:** > Thank you very much for your review, we really appreciate it! We are happy to provide you with the insights you need, especially on Discord and Facebook Groups and we will continue to work hard to provide you with all the necessary features for your to gain full ownership 💪🏻 ### 4. Definitely, great tool and very helpful support from the account managers **Rating:** 4.5/5.0 stars **Reviewed by:** Galina F. | Marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Affogata?** Amazing support, very helpful with a better understanding of the Affogata platform. The team is open to questions, feedback, and requests. I really appreciate how the Affogata team communicates with their clients, they are always positive, responsive, and quick to solve issues. **What do you dislike about Affogata?** To be honest, nothing at this point. The product provides great tools for tracking and analyzing player sentiment. **Recommendations to others considering Affogata:** If you're looking for solutions to better understand your audience and their needs, Affogata is a great tool for achieving this purpose. **What problems is Affogata solving and how is that benefiting you?** We are working on structured and efficient ways of tacking and analyzing player sentiment for our gaming communities as well as collaborating on creating comprehensive player sentiment repoints. **Official Response from Natalie Markovits:** > Thank you very much for your review! We are super happy to keep on helping you get the most out of your player feedback. You rock! ### 5. Great product with great people **Rating:** 5.0/5.0 stars **Reviewed by:** Richard K. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Affogata?** Affogata as a product allows for a lot of granularity, really allowing you to zoom in on the roots of the overall sentiment score! It's also backed up by a great team who have been immensely supportive. **What do you dislike about Affogata?** The user interface is quite easy and functional but could use some more love. Having said that the most important thing is that the tool does what we need it to do. **What problems is Affogata solving and how is that benefiting you?** I'm using Affogata to get data-driven quantitative and qualitative data to provide actionable insights for our product teams. It now forms the core of our sentiment analysis. **Official Response from Natalie Markovits:** > Hi Richard, Thank you so much for your great review. We are extremely happy to work with customers like you! ### 6. Great service and great system! happy to work with Affogata's team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2021 **What do you like best about Affogata?** Intuitive system and easy to use, give me a wide perspective on what's going on around my product **What do you dislike about Affogata?** The part of the live search challenges me to use daily, I would change the "search specification" a bit and make it more intuitive **Recommendations to others considering Affogata:** To define in advance what service you need - services / special reports, they'll know to adjust themselves to you **What problems is Affogata solving and how is that benefiting you?** Affogata helps me to see all the social discourse in one place and to get insights into the sentiment in addition, it help us monitoring our costumer support social media specialists that use it daily to answer followers **Official Response from Natalie Markovits:** > Thank you for your review, we truly appreciate it! We are happy to be able to provide you with a solution where it shows all of your customer feedback and insights in one place 🎉 ### 7. One of the best experiences in terms of Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Affogata?** As mentioned in the title, the customer service they provide is the best thing. Whenever something occurs, the guys from Affogata are more than happy to help, and they also do this in a very timely manner. **What do you dislike about Affogata?** Unfortunately, due to how Facebook works and from my end I need Affogata to work perfectly with Facebook, there are some hiccups from time to time. But that's more on FB rather than on Affogata. **What problems is Affogata solving and how is that benefiting you?** Having a better analytics system for Facebook metrics, as well as having a much easier way through which one can tell what their audience is thinking or how they react based on what gets posted on different social media channels. **Official Response from Natalie Markovits:** > Thank you very much for your review. We are extremely happy to be there for you and work together! We will continue working on always improving our features and solutions for our clients :) ### 8. Lemonade Social Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Affogata?** The system is easy to learn and easy to use. Any issues are communicated and quickly resolved. **What do you dislike about Affogata?** The ability to only respond to messages within 3 days before having to go outside of Affogata. **What problems is Affogata solving and how is that benefiting you?** Quick and efficient customer service. Easily able to communicate with the customer. **Official Response from Natalie Markovits:** > Thank you so much, we really appreciate your review and your feedback! ### 9. We did a lot of fine tuning since we first started and the team helped brilliantly with our requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Affogata?** Having 1 platform where you can track all media is really convenient **What do you dislike about Affogata?** Im curious to see Affogata grow and create more features that we can use :) **Recommendations to others considering Affogata:** If you spend a lot of time checking different platforms and want to save time, Affogata is the place to go to. **What problems is Affogata solving and how is that benefiting you?** I have found some press pieces on Affogata that I might've missed if it wasn't for this platform **Official Response from Natalie Markovits:** > Thank you so much for your review! We are super excited to work with you and your team to always be there to fine-tune every detail and be as dynamic as possible to provide you with the right solutions for you! ### 10. Great tool but, what's more important great group of people! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Affogata?** The people. The crew from Affogata makes working with them an absolute pleasure. **What do you dislike about Affogata?** I think the tools have some limitations when it comes to replies and the data behind it. That's not a concern for us right now, since we focus more on the social listening aspect of the tool. **What problems is Affogata solving and how is that benefiting you?** Mostly trying to centralize all our insights and find an easy way to build reports for our teams. **Official Response from Natalie Markovits:** > We really appreciate customers like you! Thanks for reviewing us. We are very excited to continue providing the right tools for you and continue improving our solutions so you can get the most out of it 🔥 ### 11. Great monitoring tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Affogata?** Affogata has made my life easier! Instead of using multiple platforms, it's helpful to monitor everything about our brand in one place. I also really love having the ability to reply to customers directly from the platform! **What do you dislike about Affogata?** I'm excited about more filters and options! **What problems is Affogata solving and how is that benefiting you?** Super helpful to not have to switch between different social platforms anymore. **Official Response from Natalie Markovits:** > Thank you for your review, we really appreciate it! We are so happy to hear that Affogata has made your life easier and that you can find everything in one place. We are super excited to continue providing you with the right solutions for you and your company. ### 12. Content Marketer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Affogata?** I like the Affogata team, they're very motivated to help and answer any question timely. Moreover, the tool has strong analysis capabilities that I think can be very useful for us. **What do you dislike about Affogata?** It's not something about Affogata itself that I dislike. It's more a problem with the amount of data to be analyzed. If it's too low, we cannot draw valuable insights. **What problems is Affogata solving and how is that benefiting you?** I mainly use the Affogata live search function to see what's being published about our company. In combination with a regular Google search, I feel confident, that I don't miss anything. **Official Response from Natalie Markovits:** > Thank you for your amazing review! We are happy to provide you with the right tool for your every day searches and we are super excited to continue working with you and providing you the right solutions 🎉 ### 13. Dedicated, hardworking, and committed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Affogata?** The committed and dedicated team that is willing and hungry to go beyond, find innovative ways to improve the product on-the-go **What do you dislike about Affogata?** The time cycles it sometimes takes to get the data we are after, the misalignment at times on what we, the client, are looking for. **What problems is Affogata solving and how is that benefiting you?** A simple way to conquer all social interactions in one spot ### 14. Their expertise is always on point. Fun and helpful team to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Affogata?** No matter what the task is, they'll always do their best to find a creative solve. **What do you dislike about Affogata?** Not a lot to dislike. The team is busy (a good problem to have) which can sometimes cause slight (but not terribly problematic) delays with projects. **What problems is Affogata solving and how is that benefiting you?** Understanding our share of voice online, responding to customers quickly and efficiently **Official Response from Natalie Markovits:** > Thank you so much for your review, we truly appreciate it and we will continue providing the best possible solutions for you and your team! ## Affogata Discussions - [What is Affogata used for?](https://www.g2.com/discussions/what-is-affogata-used-for) - [View Affogata pricing details and edition comparison](https://www.g2.com/products/affogata/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+11%3A26%3A32+-0500&secure%5Bsession_id%5D=9608864f-0e0e-4930-87c9-8d7856b44019&secure%5Btoken%5D=c8b15b8615365ad8519cf08d351a6878d8e4c62d4c1b1958a50e3278b5ab7716&format=llm_user) ## Affogata Features **Platform Basics** - Centralized Platform **Media Channels** - Online Media **Audiences** - Audience Insights - Influencer Identification - Buyer Personas - Segmentation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Geographic Coverage** - Local Media - National Media - International Media **Data Analysis** - Network Analysis - Dashboards - Visualizations - Advanced Filtering **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Administration** - Marketing Integrations - Ad Integrations - Data Exporting **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Platform Reporting** - Benchmark Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Audience Intelligence Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Affogata Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (704 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,362 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.5/5.0 (3,273 reviews)