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Affogata Reviews & Product Details

Gain insights on your customers, competitors and the market with Affogata's leading Customer Intelligence Platform. Affogata collects data from the web, review sites, social channels, niche forums, community and customer conversation platforms. It analyzes and sorts it to deliver actionable insights to all the teams in the organization: from product teams and customer-facing teams, all the way to the C-suite, so you can make better decisions and measure their impact. Companies of all sizes and in various verticals - from fintech to consumer brands and mobile game developers - use Affogata today to better understand their audience, to get customer insights that gain them competitive advantage, to identify trends, and to have one-on-one conversations with their users and fans.

Seller

Affogata

Languages Supported

English, Hebrew, Spanish

Product Description

The leading customer intelligence platform. Transform any data source into actionable insights on market trends, sentiment and competitors

Overview by

Caro Solari

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Affogata Media

With Affogata, you can obtain your overall brand reputation score and your competition's, based on sentiment and volume of direct and indirect brand mentions.

Affogata Demo - Affogata's topics and keywords report

You can view a word cloud of the top words associated with your brand, and see a list that automatically prioritizes the most-talked-about topics and keywords in connection with your brand.

Affogata Demo - Affogata's competitive analysis report

Compare your profile with that of your competitors to see where they are racing ahead, and even adopt some of their tactics (with your own company’s adaptations, of course) to bolster your own marketing strategy and product decisions.

Use Affogata to set alerts if your brand mentions suddenly leap in a certain geographic region, or in general across social media or reviews.

Affogata Reviews (14)

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karina f.

Human Resources Specialist

Enterprise (> 1000 emp.)

9/19/2022

"Stay informed of everything your customers."

4/5

What do you like best about Affogata?

Affogata is an AI-powered platform that provides consumer insights in minutes by tracking real-time customer feedback from open web and internal sources into actionable insights for data-driven decision making, automated tracking to maintain always at the forefront of the market with emerging trends, thus optimizing the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Affogata?

Affagata is an all-in-one solution that shows in detail the voice of our customers by collecting information on websites showing product reviews, it is a perfect sentiment analyst, It is a platform that pleases at first sight for its visually pleasing interface, solutions and ease of use. use. It is a wonderful tool to know what our customers think of us and helps us to continue to offer the best and nothing bothers me. Review collected by and hosted on G2.com.

What problems is Affogata solving and how is that benefiting you?

Affagata is a solution that shows reports in real time allowing us to know how the products and services offered work for our clients or what is needed to improve, creating a better customer experience by meeting their needs and offering what they want, it helps to innovate better products and be aware of the requirements of our customers addressing immediately, it is a tool with beautiful colors enough information on its website and excellent service works very well adjusting to any need. Review collected by and hosted on G2.com.

Christophe Z.

Head of Community

Mid-Market (51-1000 emp.)

11/11/2021

"Best in class for mobile games"

4.5/5

What do you like best about Affogata?

Affogata can track the most critical channels we need. Very few track Discord and Public Facebook groups that you run.

Its live searches that all have a Dashboard view are very efficient to dig into a topic and see how it is evolving

The UI is intuitive

The team is excellent, we have fantastic support and regularly have calls to discuss our specific needs

The social moderation tools are great Review collected by and hosted on G2.com.

What do you dislike about Affogata?

Control over topic definition and some of the way the tool organises Live search vs Topics can still be optimized

Analysis of competitors could be simplified with a different business model and access to past data for ad-hoc analysis Review collected by and hosted on G2.com.

What problems is Affogata solving and how is that benefiting you?

Before we were not able to cover all the channels where our players were talking about our games this gave us a fragmented view of our customer feedback

We also had complex Dashboard that we could set up but that no on in the team was using. Here the Dashboard are set up automatically for each topic we want to dig in. It's efficient, simple and makes it easier for teams to use it as part of their daily tools Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Thank you very much for your review!

We are very happy to support all your needs and keep on working together.

Fernando F.

Communications Manager, Team Lead

Enterprise (> 1000 emp.)

11/11/2021

"The best social listening tool in the market"

5/5

What do you like best about Affogata?

Affogata is one of the few, if not the only, tool we've found in the market that actually provides insights into Discord and Facebook Groups' conversations. Several features make it easy to look into specific topics and understand what's the sentiment around them. Also, the ability to create alerts is incredibly useful. Review collected by and hosted on G2.com.

What do you dislike about Affogata?

There could be an easier way to configure your dashboard and remove unwanted information that's not relevant depending on the product. The team does a great job attending to our requests, but moving that ownership to the client would be good. Review collected by and hosted on G2.com.

Recommendations to others considering Affogata:

Reach out to the Affogata team, discuss your needs and what problems you're trying to solve. They have a great team that is capable of shaping the tool to your needs. Review collected by and hosted on G2.com.

What problems is Affogata solving and how is that benefiting you?

Problems: Mostly the ability to tap into Discord and Facebook Groups conversation. We've wanted to do this for a long time, and Affogata helped us with it.

Benefits: It helped us get rid of some biases regarding our users' sentiment towards specific topics. Now that we have a bigger view of what's happening in our communities, it's much easier for us to make well-informed decisions. Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Thank you very much for your review, we really appreciate it!

We are happy to provide you with the insights you need, especially on Discord and Facebook Groups and we will continue to work hard to provide you with all the necessary features for your to gain full ownership 💪🏻

Galina F.

Marketing manager

Mid-Market (51-1000 emp.)

12/13/2021

"Definitely, great tool and very helpful support from the account managers"

4.5/5

What do you like best about Affogata?

Amazing support, very helpful with a better understanding of the Affogata platform. The team is open to questions, feedback, and requests. I really appreciate how the Affogata team communicates with their clients, they are always positive, responsive, and quick to solve issues. Review collected by and hosted on G2.com.

What do you dislike about Affogata?

To be honest, nothing at this point. The product provides great tools for tracking and analyzing player sentiment. Review collected by and hosted on G2.com.

Recommendations to others considering Affogata:

If you're looking for solutions to better understand your audience and their needs, Affogata is a great tool for achieving this purpose. Review collected by and hosted on G2.com.

What problems is Affogata solving and how is that benefiting you?

We are working on structured and efficient ways of tacking and analyzing player sentiment for our gaming communities as well as collaborating on creating comprehensive player sentiment repoints. Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Thank you very much for your review! We are super happy to keep on helping you get the most out of your player feedback. You rock!

Richard K.

Mid-Market (51-1000 emp.)

11/24/2021

"Great product with great people"

5/5

What do you like best about Affogata?

Affogata as a product allows for a lot of granularity, really allowing you to zoom in on the roots of the overall sentiment score!

It's also backed up by a great team who have been immensely supportive. Review collected by and hosted on G2.com.

What do you dislike about Affogata?

The user interface is quite easy and functional but could use some more love.

Having said that the most important thing is that the tool does what we need it to do. Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Hi Richard,

Thank you so much for your great review. We are extremely happy to work with customers like you!

Verified User in Computer Games

Small-Business (50 or fewer emp.)

12/5/2021

"Great service and great system! happy to work with Affogata's team"

5/5

What do you like best about Affogata?

Intuitive system and easy to use, give me a wide perspective on what's going on around my product Review collected by and hosted on G2.com.

What do you dislike about Affogata?

The part of the live search challenges me to use daily, I would change the "search specification" a bit and make it more intuitive Review collected by and hosted on G2.com.

Recommendations to others considering Affogata:

To define in advance what service you need - services / special reports, they'll know to adjust themselves to you Review collected by and hosted on G2.com.

What problems is Affogata solving and how is that benefiting you?

Affogata helps me to see all the social discourse in one place and to get insights into the sentiment

in addition, it help us monitoring our costumer support social media specialists that use it daily to answer followers Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Thank you for your review, we truly appreciate it! We are happy to be able to provide you with a solution where it shows all of your customer feedback and insights in one place 🎉

Verified User in Internet

Enterprise (> 1000 emp.)

11/23/2021

"One of the best experiences in terms of Customer Service"

4.5/5

What do you like best about Affogata?

As mentioned in the title, the customer service they provide is the best thing. Whenever something occurs, the guys from Affogata are more than happy to help, and they also do this in a very timely manner. Review collected by and hosted on G2.com.

What do you dislike about Affogata?

Unfortunately, due to how Facebook works and from my end I need Affogata to work perfectly with Facebook, there are some hiccups from time to time. But that's more on FB rather than on Affogata. Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Thank you very much for your review. We are extremely happy to be there for you and work together! We will continue working on always improving our features and solutions for our clients :)

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/13/2022

"Lemonade Social Review"

4/5

What do you like best about Affogata?

The system is easy to learn and easy to use. Any issues are communicated and quickly resolved. Review collected by and hosted on G2.com.

What do you dislike about Affogata?

The ability to only respond to messages within 3 days before having to go outside of Affogata. Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Thank you so much, we really appreciate your review and your feedback!

Verified User in Insurance

Enterprise (> 1000 emp.)

11/22/2021

"We did a lot of fine tuning since we first started and the team helped brilliantly with our requests"

4/5

What do you like best about Affogata?

Having 1 platform where you can track all media is really convenient Review collected by and hosted on G2.com.

What do you dislike about Affogata?

Im curious to see Affogata grow and create more features that we can use :) Review collected by and hosted on G2.com.

Recommendations to others considering Affogata:

If you spend a lot of time checking different platforms and want to save time, Affogata is the place to go to. Review collected by and hosted on G2.com.

What problems is Affogata solving and how is that benefiting you?

I have found some press pieces on Affogata that I might've missed if it wasn't for this platform Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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Thank you so much for your review!

We are super excited to work with you and your team to always be there to fine-tune every detail and be as dynamic as possible to provide you with the right solutions for you!

Verified User in Computer Games

Small-Business (50 or fewer emp.)

11/18/2021

"Great tool but, what's more important great group of people!"

4.5/5

What do you like best about Affogata?

The people. The crew from Affogata makes working with them an absolute pleasure. Review collected by and hosted on G2.com.

What do you dislike about Affogata?

I think the tools have some limitations when it comes to replies and the data behind it. That's not a concern for us right now, since we focus more on the social listening aspect of the tool. Review collected by and hosted on G2.com.

Response from Natalie Markovits of Affogata

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We really appreciate customers like you!

Thanks for reviewing us. We are very excited to continue providing the right tools for you and continue improving our solutions so you can get the most out of it 🔥