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Alice Reviews (7)

Reviews

Alice Reviews (7)

4.8
7 reviews

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AT
Small-Business (50 or fewer emp.)
"Excellent Risk Scoring That Cuts False Positives and Reduces Noise"
What do you like best about Alice?

Alice risk scoring is excellent at reducing false positives on harmful content. As a result, our team spends more time on genuine cases and deals with far less noise. Review collected by and hosted on G2.com.

What do you dislike about Alice?

Sometimes the scores don’t explain which factors pushed the risk higher, so it’s hard to understand what’s driving the result. Review collected by and hosted on G2.com.

JR
Small-Business (50 or fewer emp.)
"Alice’s Monitoring and Guardrails Boost Confidence in AI Customer Tools"
What do you like best about Alice?

Our team runs several AI-powered customer tools, and Alice has helped us identify risky interactions that could potentially harm users. The monitoring and guardrails give us more confidence. Review collected by and hosted on G2.com.

What do you dislike about Alice?

The setup process took some time because we needed to understand how everything worked. Review collected by and hosted on G2.com.

ST
Small-Business (50 or fewer emp.)
"Alice’s Automated Detection Helps Our Trust & Safety Team Respond Fast"
What do you like best about Alice?

Managing a platform with millions of users means constantly monitoring for harmful content. Alice provides automated detection that helps our trust and safety team respond very quickly. Review collected by and hosted on G2.com.

What do you dislike about Alice?

This needs more real-time customization options. Review collected by and hosted on G2.com.

SM
Small-Business (50 or fewer emp.)
"Actionable Detection Signals That Speed Up Moderation"
What do you like best about Alice?

This platform provides good visibility into harmful content trends. The detection signals are actionable and help our moderation team prioritize faster. Implementation is also easier with this. Review collected by and hosted on G2.com.

What do you dislike about Alice?

I haven’t faced any issues so far, and all the features have worked as expected. Review collected by and hosted on G2.com.

KM
GL Clerk
Small-Business (50 or fewer emp.)
"Safe & Reliable"
What do you like best about Alice?

It keeps my data from using social medias safe and secure. Hackers are everywhere these days so it's nice to have some trust in this software for keeping my data safe. Review collected by and hosted on G2.com.

What do you dislike about Alice?

With any data safety software, i feel like the amount of times a hacker has been significantly decreased, but the occaisional bug still makes it way. Review collected by and hosted on G2.com.

Jason W.
JW
Training and Quality Specialist
Enterprise (> 1000 emp.)
"Spectrum does a good job at content moderation, allowed for ease in releasing content"
What do you like best about Alice?

Allowed to identfiy tickets with high priority on each day of the week and allowed for a simple easy layout. Review collected by and hosted on G2.com.

What do you dislike about Alice?

There is nothing I didnt like, just didnt suit the needs of our buisness. Review collected by and hosted on G2.com.

JS
Small-Business (50 or fewer emp.)
"COO"
What do you like best about Alice?

The solution is great and offers everything we need. On top of that, the team is amazing and provides a lot of support and insights. Review collected by and hosted on G2.com.

What do you dislike about Alice?

We have been working with the Spectrum team for over a year now and have nothing negative to say about our experience thus far. Review collected by and hosted on G2.com.

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