Absolute Reviews & Product Details

This system for us has been innovative since it has allowed us to protect our information and keep us notified of our devices since the system maintains protection for both mobile devices or our computer, we can configure the service to keep each one unified, in this way we will receive notifications of any movement that is suspicious on our mobile devices, whether in downloading or browsing the web, the system is very complete and is detailed for security. Review collected by and hosted on G2.com.

The system is very complete and I love the way in which we can associate it with the company without any inconvenience, however many features need to be improved among those notifications, although it works, it is not extremely constant since it notifies only if the service is in second flat or if the service is open so it is a failure that must be improved and notified at any time. Review collected by and hosted on G2.com.

The persistence of the Absolut agent. Having the ability to re-install itself even after a theft is unparalleled. The reports cover just about everything you could ever want to know about your assets. Geolocation is also an amazing way to know where all your assets are. Very happy to work with their success manager who has been a great resource. Review collected by and hosted on G2.com.

The user interface could still use a little polishing. I find some of the workflows to be slow, especially when I am searching multiple devices. I end up opening asset info in multiple tabs to keep my spot. If you don't, you end up having to re-enter your search. This is such a minor thing though. From a service desk perspective, it would be great to have some TeamViewer like functionality to provide remote support to our staff. Review collected by and hosted on G2.com.

Locking computers with a message and survives everything other than a motherboard change. Review collected by and hosted on G2.com.

I wish I could just have a credit card on file to add and remove licenses without having to use a middle-man to order.

I wish it alerted me when I was out of licenses without having to run a report. Review collected by and hosted on G2.com.

Customer service. Very cooperative. They go above and beyond. They scheduled a monthly sync up with us to keep us informed about product updates and to address any issues we experience. They also schedule one-off meeting to address specific issues as they occur. One of their engineers is working with ours to help us customize our integration with Service Now. We may also start using Absolute's reporting for software more in the future. Review collected by and hosted on G2.com.

Some reporting issues. Some Lenovo serial numbers appear in a strange format which causes some issues. There are some duplicate entries in our console that consume licenses. They are working with us on correcting these issues. Review collected by and hosted on G2.com.

An absolute overall solution provides great asset recovery abilities at its core. However, the power lies within the ability to manage devices and applications on the endpoints as well. Absolute was a blessing for our company during covid as it allowed us to distribute some needed items as well as track assets Review collected by and hosted on G2.com.

There is not many things at this point that we dislike about our absolute environment. Like with any product it does take time to have staff wrap their hands around the powerful tool. Review collected by and hosted on G2.com.

The visibility gives to our assets and geofence function Review collected by and hosted on G2.com.

The alerts don't work as expected, the roles are attached to the legacy role which is not granular. The way the group works is really bad. The classic report shows more information than the new report system. The email template for geofence alerts is really badly designed. Review collected by and hosted on G2.com.

Absolute is easy to deploy and makes it easy to track and manage IT assets out in the field. Review collected by and hosted on G2.com.

I like showing clients the map of the last known locations for their hardware, they are always excited to see that and look through their equipment. But getting to that screen got buried under multiple menus and links. I would like it to be it's own link or a tile on the Dashboard. Review collected by and hosted on G2.com.

The ability to locate devices. Within our organization it is crucial we keep track of our devices especially with the devices with very sensitive data. Review collected by and hosted on G2.com.

I dislike that we are unable to turn on location tracking for just one device instead of the whole tenant. Review collected by and hosted on G2.com.

The key to this service is the Persistence Module! A client had some DR laptops mysteriously disappear from their off-site storage and for almost a year we saw no activity in the Absolute console, until one day one of the machines checked in. We were able to take a look at the folder structure & files to see that whoever had it had wiped the OS and reinstalled Windows, but had copied some of their work data onto it, and from there, in conjunction with tracing their IP, we were able to figure out who took them. It turned out that the person had taken all the missing laptops, and we were able to recover them all, and were able to go through internal HR channels to do it, without getting law enforcement involved. Review collected by and hosted on G2.com.

The Absolute dashboard is a little primitive, but it gets the job done. I wish there were some more integrated scripts that allowed the uploading of device data to an FTP site of our choosing. It's possible to script that out, but it's not elegant and can also tip off the person in possession of the device that the transfers may be occurring. Review collected by and hosted on G2.com.

The fact that you can track your hardware even if the OS is re-setup blew my mind. This tool has a lot going for it. You can make your own alerts for any software. You can even setup GPS tracking. This is a wonderful tool for security and tracking of what is or is not installed. Review collected by and hosted on G2.com.

This is a new solutions for us. At this time I do not know of any dislikes. Review collected by and hosted on G2.com.

Our use of Absolute has been a bright spot during the pandemic, especially has our user population has become even more geographically dispersed. Review collected by and hosted on G2.com.

The lack of silent install makes deployment a challenge Review collected by and hosted on G2.com.

The security features are what we like the most. We feel more at ease knowing we can perform a data wipe or use the freeze command if an asset is lost or stolen. The support and follow up we receive from Absolute is great. Review collected by and hosted on G2.com.

I really can't think of anything I dislike regarding Absolute. Review collected by and hosted on G2.com.

Interface is clean. Works as intended overall. Review collected by and hosted on G2.com.

It hasn't been determined if unfreezing devices not working is on our end or yours - sometimes it takes 5+ attempts for a call to agent to properly work. Again, it could be on our end. Review collected by and hosted on G2.com.

I often use Absolute to check current IP connections, serial numbers, agent status & in the event that there is a missing asset- I can 'freeze' it to protect data integrity. Review collected by and hosted on G2.com.

I have not found a feature I do not like. Review collected by and hosted on G2.com.

I really like the break down of my devices all in one application. I like how I can break down the devices by OS. Review collected by and hosted on G2.com.

I do not have a dislike about the application., except I wish I had been using it before this year. Review collected by and hosted on G2.com.

The accuracy of the tracking system. Very clear and can pinpoint a computer's location within 100 feet of its actual spot. Review collected by and hosted on G2.com.

How difficult it can be to find the menus. Seems the system moves the tracking information around and it becomes increasingly difficult to find. Review collected by and hosted on G2.com.

Detailed interface, alerting on indicators of compromise (encryption changes, device ownership, last used, etc). Review collected by and hosted on G2.com.

The fact that I don't have enough time to use the product like I want to. Review collected by and hosted on G2.com.

I like the remote wipe and freeze features. I use the reports and alerts to monitor over 1500 devices and I also like geolocation. Review collected by and hosted on G2.com.

I started using this recently. I have yet to discover any cons of the application. In a company which is using Absolute for years, I think there might be limitations but no cons or dislike of anything. Review collected by and hosted on G2.com.

The ability to remotely lock and wipe devices. Review collected by and hosted on G2.com.

The documentation is sometimes outdated or difficult to comprehend Review collected by and hosted on G2.com.

Really sticky . Hard to break or loose agent.

Self heals , also helps with the other agents on the system Review collected by and hosted on G2.com.

Interface is not the easiest .

DLP module can mature better in complete product . Review collected by and hosted on G2.com.

The ease of use is unparalleled, very valuable tool; we use it everyday at my company. Review collected by and hosted on G2.com.

MY only complaint was the admin UI which has since been revamped; NO COMPLAINTS Review collected by and hosted on G2.com.

The feature that I use the most is the ability to freeze an asset and display a message. This can be done instantly or if in default of a geofence that I am able to create. I also really like that it is not able to be removed from the device because it is embedded in the firmware itself. I really like that the administration page opens up directly to my dashboard which instantly tells me most of what I need to know at a fast glance. Then it is a really quick search to either get a list of all my assets in one location or to find one specific item and really drill down into it. Review collected by and hosted on G2.com.

I wish that some of the reporting allowed for a little more customization. For example, exporting a list of assets includes preset columns that I wish I could add to. I also wish that there was the ability to change the average user interaction from 30 days to a smaller increment. My IT team has found it a little difficult in the past to decomputrace a computer prior to returning it for a lease end but it is that exact same issue that also makes it a great product because even the administrative users have a difficult time so the bad guys will too. Review collected by and hosted on G2.com.

It does what is says it can do and if you need help they are always there to asssit. Review collected by and hosted on G2.com.

The reporting and options are in two diff locations and its kinda confusing on where to find stuff. Review collected by and hosted on G2.com.

The ability to get real-time alerts for resources you have marked for tracking Review collected by and hosted on G2.com.

The newer layout takes a bit more to navigate then the classic view Review collected by and hosted on G2.com.

The support is amazing and always helpful. It is easy to use and find exactly what you are looking for. Reports are easy to generate and share. The gps can be handy sometimes as well. The ability to freeze a device then report missing or stolen is a nice touch as well. You can also remote wipe devices which is necessary in my field. Review collected by and hosted on G2.com.

The geo-location is a bit wonky sometimes. It will put devices in Kansas then in the middle of lake for some reason. Review collected by and hosted on G2.com.