Absolute Reviews & Product Details

Absolute Overview

What is Absolute?

Maintain business continuity with Absolute Resilience — the only endpoint security platform that provides a persistent connection to your devices, data, and business applications — for complete visibility and control, wherever they are. Enable your remote workforce with confidence Absolute gives you unparalleled line-of-sight to your devices and data. The self-healing connection keeps critical applications such as SCCM, VPN, antivirus, and encryption present, healthy, and up-to-date. And sensitive data remains protected, even when accessed from outside your network. Remediate devices remotely and at scale Maintain complete control of every endpoint, with a comprehensive library of automated, custom workflows — no scripting required. Reduce the load on your IT and security teams with pre-built commands for enforcing Windows updates, managing device configurations, and resolving issues — from helpdesk tickets to security events. Deploy easily and manage from anywhere Absolute is the only endpoint security solution factory-installed by every major PC manufacturer. Embedded in the BIOS of over half a billion devices, chances are, you already have it. All you have to do is activate it.

Absolute Details
Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)
Product Description

Absolute provides a single platform to manage and secure any endpoint, ensure continuous compliance and automate asset intelligence. Powered by patented Persistence technology, Absolute’s endpoint visibility and control solution is embedded in the firmware of most major device manufacturers to ensure tamper-proof resilience, reduce devices or data drifting out of your control, and minimize security risks.

How do you position yourself against your competitors?

Absolute is the only endpoint security platform embedded in the BIOS by every major PC manufacturer -- creating a persistent, self-healing connection between IT and security teams and their devices, data, and apps.


Seller Details
Seller
Absolute Software
Ownership
TSE:ABT
Company Website
Year Founded
1993
HQ Location
Vancouver, Canada
Total Revenue (USD mm)
$93
Twitter
@absolutecorp
3,981 Twitter followers
LinkedIn® Page
www.linkedin.com
596 employees on LinkedIn®

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Senior Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This system for us has been innovative since it has allowed us to protect our information and keep us notified of our devices since the system maintains protection for both mobile devices or our computer, we can configure the service to keep each one unified, in this way we will receive notifications of any movement that is suspicious on our mobile devices, whether in downloading or browsing the web, the system is very complete and is detailed for security. Review collected by and hosted on G2.com.

What do you dislike?

The system is very complete and I love the way in which we can associate it with the company without any inconvenience, however many features need to be improved among those notifications, although it works, it is not extremely constant since it notifies only if the service is in second flat or if the service is open so it is a failure that must be improved and notified at any time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The system works, the tools are simple and can be easily coupled, the protection functionalities are continuous and avoid any loss of information, which is essential for any company and that is why we recommend it to other users. continuous protection system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For us, the system has allowed us to solve crucial problems, it allows us to maintain continuous protection in our devices, we have managed to keep our computers and mobile phones clean, maintaining constant protection, managing to navigate in a safe and encrypted way, has worked and we have noticed this functionality because we have not had problems when browsing or sending documents everything is kept safe. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The persistence of the Absolut agent. Having the ability to re-install itself even after a theft is unparalleled. The reports cover just about everything you could ever want to know about your assets. Geolocation is also an amazing way to know where all your assets are. Very happy to work with their success manager who has been a great resource. Review collected by and hosted on G2.com.

What do you dislike?

The user interface could still use a little polishing. I find some of the workflows to be slow, especially when I am searching multiple devices. I end up opening asset info in multiple tabs to keep my spot. If you don't, you end up having to re-enter your search. This is such a minor thing though. From a service desk perspective, it would be great to have some TeamViewer like functionality to provide remote support to our staff. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to use geolocation to recover stolen devices which also lead to the arrest of a theft ring. The reports have also made it easy to manage our fleet of almost 30,000 desktops and laptops including planning upgrades and replacements. Review collected by and hosted on G2.com.

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Senior IT Support Technician
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Locking computers with a message and survives everything other than a motherboard change. Review collected by and hosted on G2.com.

What do you dislike?

I wish I could just have a credit card on file to add and remove licenses without having to use a middle-man to order.

I wish it alerted me when I was out of licenses without having to run a report. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I only know of two choices of products to lock a computer even after a person wipes it. It's to use Absolute with a supported motherboard, or use Microsoft Intune. Absolute works with all operating systems. Intune can only lock a computer to being used with one company if someone tries to install Windows 10 on it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We already have the computers encyrpted with BitLocker, so we just needed a way to lock the computer as well to keep them fully protected. The side feature of using their "self healing" BitLocker option is just a bonus. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Customer service. Very cooperative. They go above and beyond. They scheduled a monthly sync up with us to keep us informed about product updates and to address any issues we experience. They also schedule one-off meeting to address specific issues as they occur. One of their engineers is working with ours to help us customize our integration with Service Now. We may also start using Absolute's reporting for software more in the future. Review collected by and hosted on G2.com.

What do you dislike?

Some reporting issues. Some Lenovo serial numbers appear in a strange format which causes some issues. There are some duplicate entries in our console that consume licenses. They are working with us on correcting these issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I definitely recommend Absolute. The ability to freeze and wipe devices remotely is huge. Their customer service is excellent.

Whatever shortcomings there are, they are overshadowed by the benefits. Also, our issues may be specific to our company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Securing devices that have been stolen or lost. We use the freeze and remote wipe functions regularly. This keeps our data secure. We also use the freeze on devices that aren't lost but are overdue for return to headquarters. Review collected by and hosted on G2.com.

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Chief Technology Officer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

An absolute overall solution provides great asset recovery abilities at its core. However, the power lies within the ability to manage devices and applications on the endpoints as well. Absolute was a blessing for our company during covid as it allowed us to distribute some needed items as well as track assets Review collected by and hosted on G2.com.

What do you dislike?

There is not many things at this point that we dislike about our absolute environment. Like with any product it does take time to have staff wrap their hands around the powerful tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Absolute is solving several problems for our organization. First is the basic asset recovery, from lost or stolen property. With the added benefit of device freeze or data wiping to ensure sensitive data is not disclosed. It has helped us to determine the travel of our devices and time off and on the network. During covid, it empowered us to push needed applications and policy off the network. The overall piece of mind with persistent application ability ensures our endpoints are always protected and self-heal Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The visibility gives to our assets and geofence function Review collected by and hosted on G2.com.

What do you dislike?

The alerts don't work as expected, the roles are attached to the legacy role which is not granular. The way the group works is really bad. The classic report shows more information than the new report system. The email template for geofence alerts is really badly designed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A nice asset management tool, if you wanna track your device's location, is also really good.

Just be aware as the more customization you need, the more likely you will have multiple tickets open with support without actually fixing but more of a workaround. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Honestly, the only problem we are solving with absolute is retrieving devices when employees leave the firm and checking some missing software in our laptops. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Absolute is easy to deploy and makes it easy to track and manage IT assets out in the field. Review collected by and hosted on G2.com.

What do you dislike?

I like showing clients the map of the last known locations for their hardware, they are always excited to see that and look through their equipment. But getting to that screen got buried under multiple menus and links. I would like it to be it's own link or a tile on the Dashboard. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My main client had several devices stolen out of rental cars or held hostage by rogue employees. Absolute provides peace of my mind to my clients in that they know that any of their devices can be locked down or wiped in a few minutes. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ability to locate devices. Within our organization it is crucial we keep track of our devices especially with the devices with very sensitive data. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that we are unable to turn on location tracking for just one device instead of the whole tenant. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are thinking about Absolute for your organization do not think twice! It has been one of the best device management solutions we have used by far. Absolute does exactly what it is intended for and has helped our organization manage all our devices! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Within our organization we are required to have all devices up to date with the latest patches and MCAfee running. Absolute has given us the ability to manage devices outside our network. Review collected by and hosted on G2.com.

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AO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The key to this service is the Persistence Module! A client had some DR laptops mysteriously disappear from their off-site storage and for almost a year we saw no activity in the Absolute console, until one day one of the machines checked in. We were able to take a look at the folder structure & files to see that whoever had it had wiped the OS and reinstalled Windows, but had copied some of their work data onto it, and from there, in conjunction with tracing their IP, we were able to figure out who took them. It turned out that the person had taken all the missing laptops, and we were able to recover them all, and were able to go through internal HR channels to do it, without getting law enforcement involved. Review collected by and hosted on G2.com.

What do you dislike?

The Absolute dashboard is a little primitive, but it gets the job done. I wish there were some more integrated scripts that allowed the uploading of device data to an FTP site of our choosing. It's possible to script that out, but it's not elegant and can also tip off the person in possession of the device that the transfers may be occurring. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our client has been able to recover missing assets, and that is a huge benefit as the cost of the devices far, far exceeded the entire sum of the absolute service for ALL devices that were registered. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The fact that you can track your hardware even if the OS is re-setup blew my mind. This tool has a lot going for it. You can make your own alerts for any software. You can even setup GPS tracking. This is a wonderful tool for security and tracking of what is or is not installed. Review collected by and hosted on G2.com.

What do you dislike?

This is a new solutions for us. At this time I do not know of any dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a solution that can get around any OS tampering this is the one to go with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed the ability to lock a system down. This solutions has that option. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Our use of Absolute has been a bright spot during the pandemic, especially has our user population has become even more geographically dispersed. Review collected by and hosted on G2.com.

What do you dislike?

The lack of silent install makes deployment a challenge Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider adding a true silent install to minimize end user disruptions, especially during this period of extended WFH as a result of the pandemic.

Also consider just making it a full fledged RMM; it's already most of the way there, and it just appears to simply lack the ability to have remote desktop. Other than that, it might as well be RMM + security. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The geolocation and remote wipe capabilities have already proven useful during this posture, and these features give us better visibility into where our assets are in the world. Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The security features are what we like the most. We feel more at ease knowing we can perform a data wipe or use the freeze command if an asset is lost or stolen. The support and follow up we receive from Absolute is great. Review collected by and hosted on G2.com.

What do you dislike?

I really can't think of anything I dislike regarding Absolute. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would consider this product if you are looking to manage your assets remotely. With the security and scripting features you have total control all the time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Covid and everyone working remotely, we have benefited from using the freeze command when someone leaves the firm. We can lock down the pc and provide instructions on the screen for what they need to do with the laptop. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Interface is clean. Works as intended overall. Review collected by and hosted on G2.com.

What do you dislike?

It hasn't been determined if unfreezing devices not working is on our end or yours - sometimes it takes 5+ attempts for a call to agent to properly work. Again, it could be on our end. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping data secure if stolen has been crucial using Absolute. It can also help us determine if it's simply just lost based on the IP it last pulled. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I often use Absolute to check current IP connections, serial numbers, agent status & in the event that there is a missing asset- I can 'freeze' it to protect data integrity. Review collected by and hosted on G2.com.

What do you dislike?

I have not found a feature I do not like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems solved: up-to-the-minute IP information, locating lost assets and retrieving serial numbers to coordinate warranty repairs. One major benefit I like is searching AD usernames and finding the last logged-on computer for the associated user. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the break down of my devices all in one application. I like how I can break down the devices by OS. Review collected by and hosted on G2.com.

What do you dislike?

I do not have a dislike about the application., except I wish I had been using it before this year. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for an application to monitor and track devices, Absolute is for you. If you need the ability to lock or freeze a device, Absolute is for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving some inventory control for take home devices. The primary benefit is being able to monitor student devices and be able to track the device if the need arises. Review collected by and hosted on G2.com.

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Lead Corporate Help Desk Technician
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The accuracy of the tracking system. Very clear and can pinpoint a computer's location within 100 feet of its actual spot. Review collected by and hosted on G2.com.

What do you dislike?

How difficult it can be to find the menus. Seems the system moves the tracking information around and it becomes increasingly difficult to find. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to locate and contact our users where a computer has been last seen or report to local authorities of its whereabouts. Review collected by and hosted on G2.com.

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EH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Detailed interface, alerting on indicators of compromise (encryption changes, device ownership, last used, etc). Review collected by and hosted on G2.com.

What do you dislike?

The fact that I don't have enough time to use the product like I want to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assurance of salvation ..seriously..device assurance. In healthcare, it's important to KNOW that your devices are configured the way you need them to be and you have a means of verifying it and also recovering these devices. We're also looking at taking advantage of some of the powerful aspects of Absolute such as running scripts remotely...<-- lots of operational and security possibilities here. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like the remote wipe and freeze features. I use the reports and alerts to monitor over 1500 devices and I also like geolocation. Review collected by and hosted on G2.com.

What do you dislike?

I started using this recently. I have yet to discover any cons of the application. In a company which is using Absolute for years, I think there might be limitations but no cons or dislike of anything. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are tracking devices, monitoring alerts for security risks. As an example, we discovered a missing device and were able to force the user to bring it back by freezing the machine and one other time we wipe stolen machine over and over and eventually laptop was returned to "Lost & found" as it was of no use to them. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to remotely lock and wipe devices. Review collected by and hosted on G2.com.

What do you dislike?

The documentation is sometimes outdated or difficult to comprehend Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend Absolute and we are very glad it is part of our trusted security software infrastructure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Asset accountability and control Review collected by and hosted on G2.com.

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Manager Information Security
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Really sticky . Hard to break or loose agent.

Self heals , also helps with the other agents on the system Review collected by and hosted on G2.com.

What do you dislike?

Interface is not the easiest .

DLP module can mature better in complete product . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory ,

Remote freeze , geotracking , remote wipe Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of use is unparalleled, very valuable tool; we use it everyday at my company. Review collected by and hosted on G2.com.

What do you dislike?

MY only complaint was the admin UI which has since been revamped; NO COMPLAINTS Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the issue of motivating released employees to contact our IT dept. to coordinate equipment return, the canned message when freezing serves to enact this process and works wonderfully. We have found that this significantly decreases rogue assets. Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The feature that I use the most is the ability to freeze an asset and display a message. This can be done instantly or if in default of a geofence that I am able to create. I also really like that it is not able to be removed from the device because it is embedded in the firmware itself. I really like that the administration page opens up directly to my dashboard which instantly tells me most of what I need to know at a fast glance. Then it is a really quick search to either get a list of all my assets in one location or to find one specific item and really drill down into it. Review collected by and hosted on G2.com.

What do you dislike?

I wish that some of the reporting allowed for a little more customization. For example, exporting a list of assets includes preset columns that I wish I could add to. I also wish that there was the ability to change the average user interaction from 30 days to a smaller increment. My IT team has found it a little difficult in the past to decomputrace a computer prior to returning it for a lease end but it is that exact same issue that also makes it a great product because even the administrative users have a difficult time so the bad guys will too. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to know where my assets are regardless of VPN connectivity or not and I can also keep very close tabs on all of my firm's data stored on those assets. My entire workforce is now remote during the pandemic response and I have much better insight to the health of these assets, how and when they are being used, and who is using them. My ability to provide reporting to the leadership of my firm has been supplemented with Absolute data and it really provides the solid metrics that they are expecting from my team to be able to make hard management decisions. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It does what is says it can do and if you need help they are always there to asssit. Review collected by and hosted on G2.com.

What do you dislike?

The reporting and options are in two diff locations and its kinda confusing on where to find stuff. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to activate the agent pre-deployment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With users being remote and VPN not always working, this software ensure the correct software and windows update are always in place. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to get real-time alerts for resources you have marked for tracking Review collected by and hosted on G2.com.

What do you dislike?

The newer layout takes a bit more to navigate then the classic view Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used Absolute to track devices that have gone missing within our system as well as ones we know were taken. This has allowed us to drastically flip the numbers of recovered devices which has help cut down our costs. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The support is amazing and always helpful. It is easy to use and find exactly what you are looking for. Reports are easy to generate and share. The gps can be handy sometimes as well. The ability to freeze a device then report missing or stolen is a nice touch as well. You can also remote wipe devices which is necessary in my field. Review collected by and hosted on G2.com.

What do you dislike?

The geo-location is a bit wonky sometimes. It will put devices in Kansas then in the middle of lake for some reason. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been able to locate missing devices. We also now know what devices are missing and possible locations. It has opened more tracking options to better keep tabs on people losing devices. Review collected by and hosted on G2.com.

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