# ZenQMS Reviews
**Vendor:** ZenQMS  
**Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 101
## About ZenQMS
ZenQMS was founded in 2009 by Life Sciences & quality management veterans with firsthand knowledge of the frustrations and dangers that come with using manual or home-grown systems to manage GxP compliance. As a result, we built software that's easier to use, designed for scale, and geared specifically for the complex and changing needs of Life Sciences companies, large and small. ZenQMS' approach to client engagement is a true outlier, particularly in terms of our pricing model and approach to support / implementation. Our annual fee schedule is totally transparent; it eliminates restrictive seat licenses and a la carte upselling in favor of providing access to ALL MODULES and services for ALL USERS from Day 1. These include connected modules for document control, training, issues, change control, and audits, as well as lifetime in-house support at no additional cost. You don't need an IT team or large QA team to purchase, implement, or manage ZenQMS. We do the heavy lifting with you. ZenQMS meets all 21 CFR Part 11/ Annex 11 and relevant GxP/ ISO requirements for small- and large-scale Life Sciences industries including: Biotech, pharmaceutical companies, CROs, CDMOs, Labs, Packaging and Logistics companies, and GxP Software developers, Commercial ventures/Spin-outs, and Consumer Products organizations. We have hundreds of clients with users in over 100 countries that span pre-clinical to commercial scale. Call us. We can help.



## ZenQMS Pros & Cons
**What users like:**

- Users appreciate the **user-friendly interface** of ZenQMS, which simplifies access to documents and training requirements. (8 reviews)
- Users appreciate the **responsive customer support** of ZenQMS, facilitating swift resolutions and effective implementation of updates. (6 reviews)
- Users praise ZenQMS for its **implementation ease** , finding the system intuitive and straightforward for effective usage. (6 reviews)
- Users value the **flexibility and configurability** of ZenQMS, allowing easy customization to suit specific organizational needs. (4 reviews)
- Users value the **clear and organized design** of ZenQMS, enhancing their daily Quality Assurance efforts seamlessly. (3 reviews)
- Flexibility (3 reviews)
- Improvement (3 reviews)
- Integrations (3 reviews)
- Users commend ZenQMS for its **intuitive design** , leading to quick onboarding and streamlined quality management processes. (3 reviews)
- Scalability (3 reviews)

**What users dislike:**

- Users struggle with **access restrictions** due to difficult password recovery and automatic logouts disrupting their workflow. (2 reviews)
- Users report **formatting issues** with PDF exports and lack of clarity in Excel/CSV report layouts, hindering usability. (2 reviews)
- Users find the **learning curve steep** for ZenQMS, needing time to become comfortable with its features. (2 reviews)
- Users find the **documents module problematic** due to slow support and issues with search and presentation of archived documents. (2 reviews)
- Users find ZenQMS to be **not intuitive** , struggling with document numbering and a cumbersome signature workflow. (2 reviews)
- Poor Design (2 reviews)
- Users express dissatisfaction with **poor notifications** , noting lack of updates and confusing communication methods. (2 reviews)
- Attachment Issues (1 reviews)
- Users find the **complexity** of ZenQMS frustrating, particularly with manual workflows and less streamlined form building. (1 reviews)
- Confusing Options (1 reviews)

## ZenQMS Reviews
  ### 1. ZenQMS Makes Workflow Customization and Validation Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Allie W. | Quality Systems Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about ZenQMS?**

The best part of ZenQMS is how it lets me customize workflows with the right timing and all the necessary details. On top of that, the validation and verification steps they use and then provide are excellent and truly invaluable.

**What do you dislike about ZenQMS?**

Sometimes it’s frustrating having to download a document instead of simply clicking a “print PDF” button. That said, they did implement a new feature that lets you select multiple documents to download at once, which helps. I just wish it worked across multiple searches as well.

**What problems is ZenQMS solving and how is that benefiting you?**

They are always looking to improve and implement new methods and strategies. Having customizable modules is something they are working on now that should benefit everyone. It could create a space for calibrations and timing tasks.

  ### 2. Flexible, competitive eQMS with great customer support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gilli R. | CMC Quality, Biotechnology, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about ZenQMS?**

Flexibility! the workflows that can be easily configurable. The user interface is straightforward, and the customer support is quick to respond. I appreciate how responsive their customer support is, making it easier for us to implement updates or resolve issues swiftly. The price is competative with hardly no performance issues

**What do you dislike about ZenQMS?**

ZenQMS provides it all, however vendor management module could be improved (UI and tracking completion, workflow)

**What problems is ZenQMS solving and how is that benefiting you?**

I use ZenQMS to manage our full QMS, including a high volume of documents and quality system issues. The platform is flexible, and the customer support team is responsive, which helps me adjust workflows as needed and resolve issues efficiently. Overall, it supports our growing organization well.

**Official Response from Nathan Kim:**

> Thank you, Gilli, for your feedback! We are so fortunate to have the best support team in the industry. 

It is much appreciated that you pointed out the configurability of our system. This is what makes us stand out from other solutions for any organizations, regardless of the size, stage, maturity, etc. And we are going to take our configurability to the next level this year, so stay tuned!

  ### 3. A system that's easy to use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Isabelle R. | QA Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2024

**What do you like best about ZenQMS?**

We are still satisfied with the service, and the comments in our first review are still relevant.
The system is constantly evolving to improve services and make eQMS more accessible and usable, such as the latest dashboard update, which provides much better visibility of tasks in progress.

**What do you dislike about ZenQMS?**

A module that centralizes information and facilitates maintenance planning and equipment allocation would be a plus.
It is possible to extract Excel or CSV reports, but these are not always easy to use because there is no title or formal framework for what is exported.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS helped to move us from a paper-based QMS management system that was becoming too complicated, to an electronic QMS management system that was easier to manage.

The system is also helping us to increase user autonomy in form completion requests, as well as in the management of training plans.

**Official Response from Jonah Krakow:**

> Thank you for your honest review of ZenQMS, Isabelle. We love hearing about how satisfied you are with our Support team, as well as the visibility and accessibility provided by our system. 

With our upcoming all-new Documents module, your issue with integrating Key-ID numbers in the header will be addressed. And as for reporting, we are upgrading our Reports module later this year, so there will be several more detailed reports available to you. 

Thanks again for your review!

  ### 4. Modern, User-Friendly QMS with Outstanding Support and Flexibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Parth S. | Quality Assurance Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 02, 2026

**What do you like best about ZenQMS?**

ZenQMS is a highly effective and thoughtfully designed eQMS that aligns closely with real-world industry practices. The platform is straightforward to implement, making it accessible even for organizations moving from paper-based or hybrid quality systems. Its intuitive configuration enables teams to become productive quickly, without the need for extensive customization or heavy IT involvement.

A key strength of ZenQMS is its responsive and knowledgeable customer support. The support team addresses questions and issues promptly, demonstrating a deep understanding of quality and regulatory requirements, which greatly boosts user confidence.

Frequent updates and enhancements show that ZenQMS actively listens to customer feedback and adapts to evolving compliance needs, ensuring the platform remains up-to-date with industry and regulatory standards.

ZenQMS is also notable for its flexibility, especially in form creation and workflow configuration. The platform allows users to design custom forms, implement conditional logic, and manage various workflow and signature options, making it suitable for organizations of different sizes, complexities, and risk profiles. This adaptability supports practical, risk-based quality management rather than imposing rigid, uniform processes.

The pricing is also quite reasonable for the value provided. Compared to other eQMS platforms, ZenQMS offers a strong return on investment without sacrificing functionality, compliance, or ease of use.

In summary, ZenQMS is a modern, scalable, and user-friendly QMS solution that integrates seamlessly into daily industrial and regulated workflows, supporting ongoing improvement and organizational growth.

**What do you dislike about ZenQMS?**

At present, ZenQMS lacks native integration with external document storage platforms like SharePoint or comparable systems, which would enhance document collaboration and better align with established enterprise infrastructures. Furthermore, the formatting and alignment of text boxes in online forms could be improved when these forms are converted to PDF, resulting in a more polished and professional appearance. Lastly, ZenSign would benefit from being more intuitive by enabling users to easily reuse or auto-populate previously entered email addresses, which would minimize repetitive data entry and make the signature workflow more efficient.

**What problems is ZenQMS solving and how is that benefiting you?**

Looking ahead, planned AI capabilities and deeper integration with other platforms or ERP systems would further enhance efficiency, data connectivity, and decision-making across the organization.

**Official Response from Nathan Kim:**

> Thank you for your feedback, Parth! We certainly are glad to hear that you are finding our solution to be scalable, flexible, and user friendly. Your feedback validates our core philosophies at ZenQMS are guiding us in the right direction.

We certainly agree that we can improve on integrations, which is why we are going to start introducing pre-built integrations this year. SharePoint will be one of the initial ones that will be released. It would be much appreciated if you could reach out to our helpdesk to share your use case scenario of the SharePoint integration to make sure that our plans align with your needs.

We will look into formatting and ZenSign improvements as well. Again, thank you so much for your feedback!

  ### 5. Reliable, Organized QMS for Regulated QA

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leila G. | Sr. Quality Assurance Specialist/ZenQMS System Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about ZenQMS?**

ZenQMS offers a clear, organized approach to quality management that fits well in regulated settings. It’s a reliable platform that supports day‑to‑day Quality Assurance work, and its modular design makes it easy to adapt the system to your company’s processes. You can also build custom reports to match your specific needs.

**What do you dislike about ZenQMS?**

The reporting features work well, but they can take a little time to get comfortable with.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS has been especially helpful with managing training. It gives us clear visibility into who completed their training, when they did it, and what they were trained on. The system’s controlled access also supports compliance by ensuring only the right people can view or update regulated content.

**Official Response from Nathan Kim:**

> Thank you so much for the awesome review, Leila! We understand the importance of the system reliability and intuitiveness especially in the regulated industry, and are glad to hear that our effort hasn't gone unnoticed!

We are continuously improving our reporting capabilities, such as adding additional offerings in the Reports Library, fine-tuning our Insights module, etc. We already made some significant strides since the beginning of the year, and will be introducing more capabilities this year. Thank you!

  ### 6. Easy, Intuitive, and Cost-Effective Solution for GMP-Regulated Small Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan Alberto H. | Director of GMP Quality, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about ZenQMS?**

ZenQMS is easy to use, offers smooth and intuitive workflows, and is cost-effective, making it particularly well suited for small companies operating in GMP-regulated environments. In general, offers a quick customer support.

**What do you dislike about ZenQMS?**

At times, the workflows can be overly rigid and do not allow for solutions tailored to the company’s specific needs.

**What problems is ZenQMS solving and how is that benefiting you?**

The document module provides an easy and effective way to manage our QMS documentation, as well as the electronic management of subsystems such as Deviations and Change Controls. Over three years of system use, records have consistently been available, with no major disruptions experienced.

**Official Response from Nathan Kim:**

> Thank you for your feedback, Juan! It's always good to hear that our intuitive and reliable software works well with clients, regardless of the size of the organization.

It would much be appreciated if you could reach out to our helpdesk regarding a potential workflow optimization. We might be able to help identifying configurations that you can tweak to further tailor the workflows to your needs. Thank you!

  ### 7. ZenQMS: a flexible, right-sized eQMS platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ken D. | Chief Technology Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2025

**What do you like best about ZenQMS?**

ZenQMS has a very user-friendly interface for my team to use. They never have issues finding a document they are looking for, or keeping current on training requirements. The administrative tools make it easy to configure the system to best suit our needs. The system also allowed us to start small, using only a couple modules at first. We can then add more as our needs grow.

**What do you dislike about ZenQMS?**

The built in doc numbering isn't very intuitive - we used our own via a custom doc field. There also wasn't an easy way to delete a draft document (that was never approved or released).

**What problems is ZenQMS solving and how is that benefiting you?**

Zen really helps us keep track of all our documents - SOPs, manuals, forms, etc.  Its a nice central repository with great configuration control - we even use it for other documents that are outside of our QMS.

**Official Response from Nathan Kim:**

> Thank you for your feedback, Ken! It is always great to hear that our system can support clients in any stages. This really highlights our system's intuitiveness and flexibility.

Regarding the doc numbering, please kindly reach out to our helpdesk. We can mass update the Key ID's to have them match your internal numbering system. They will also be able to point you to a document category permission that will allow you to delete draft documents. Thank you!

  ### 8. Reliable Compliance-Focused Solution with Engaged Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elizabeth L.

**Reviewed Date:** February 04, 2026

**What do you like best about ZenQMS?**

I like that ZenQMS is a reliable, compliance-focused QMS. Having a customer support team that is highly engaged and willing to partner is a real plus. I also found the initial setup to be very easy.

**What do you dislike about ZenQMS?**

For notifications about training, I would prefer to have individual notifications sent to me. Instead these notifications are contained in a daily summary. This is a preference thing though as I have heard that others prefer the daily summary.

**What problems is ZenQMS solving and how is that benefiting you?**

I use ZenQMS for document control, training management, and quality event/CAPA management. It provides a validated system that meets current regulatory requirements.

**Official Response from Nathan Kim:**

> Thank you so much, Elizabeth, for highlighting our system and support team's reliability, and ease of implementation!

We will be making updates to the training notifications as we start to overhaul our Training module. We are also going to be adding integrations with messaging applications this year, so you will be able to receive notifications via Teams or Slack once we introduce that integration!

  ### 9. Modern QMS with Super-Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about ZenQMS?**

ZenQMS can be configured to do what YOU need it to do.  Workflows can be created that suit your business needs. Customer Support is super helpful and responds quickly.

**What do you dislike about ZenQMS?**

The Audits Module can feel a bit cumbersome to use at first, until you get the hang of it. I’d also love the ability to update incorrect dates entered by users, since right now that requires submitting a support ticket.

**What problems is ZenQMS solving and how is that benefiting you?**

Having a single QMS for my multi-site company has been very helpful. Because all sites can see each other’s information, it supports better alignment and harmonization across the organization.

**Official Response from Nathan Kim:**

> Thank you so much for your feedback! We pride ourselves in having the most amazing support team over here at Zen!

We are going to be introducing a new feature this year that will improve the audit process even further, so stay tuned!

  ### 10. ZenQMS: Streamlined, powerful, competitively priced, well-supported, built for efficient ease of use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ellyn B. | Sr Business Analyst (IT eClinical), Enterprise (> 1000 emp.)

**Reviewed Date:** May 22, 2025

**What do you like best about ZenQMS?**

Stellar customer success team: The customer success team members and Account Managers that our team worked with are sharp, professional, knowledgeable, and helpful. 

Good Value: ZenQMS is a powerful, efficient QMS that has the right number of features without being overly complex. Pricing is extremely competitive and transparent.

Intuitive/ Ease of Use: Because our team is comfortable with sorting and filtering spreadsheets, we had a shorter learning curve in becoming Superusers. Training dashboards with the training status pie chart are streamlined and users can easily stay on top of their training assignments. The interface is efficient and consistent across modules-- from the staged workflows to the filterable, exportable full-table with customizable columns. The chat log for each record is helpful, and I appreciate the ability to link records including records in other modules (i.e. linking a change control record to documents.) 

New Features: The ability to update a document with a minor revision with a separate workflow is a great new feature. Several of our users were very excited about online collaboration feature for collaborating on drafts through Office 365. There are nice touches such as the version history slide-out window which lets me select 2 historical versions of a document and download a comparison of the two versions. A significant UI improvement has been combining the document view with the metadata panel which has the “Complete Training” button for documents that are in a training assignment. This change addressed a concern an older review had about ensuring that users looked at the document before adding the read & acknowledge e-signature. 

Training modules and articles: Their just-in-time training approach has been very helpful. Many video clips in the Super User training lessons are under 5 minutes and are embedded in articles that include screenshots. 

Transparency and commitment to compliance and quality: ZenQMS genuinely seems committed to having a culture of continuous improvement. If they identify a priority area for improvement, information is available when key tasks are completed. At any point, we can look at quarterly documents and see the logs of successful daily and weekly backups. The system includes an online form for customers to submit ideas for suggesting new features. I'm also impressed to see that the CEO personally signs off on important system validation and compliance documents.

Release Documentation: System Release records include test results (including screenshots and test steps) which help customers understand how a new feature can be thoroughly tested, if needed. They also provide Excel templates with test steps and traced requirements that customers can leverage when creating their UAT scripts. Before each major and minor release, ZenQMS makes available a summary of changes (enhancements and bug fixes.) Since I subscribed to the Product Updates page, I receive emails notifying me of the upcoming releases.

**What do you dislike about ZenQMS?**

Implementation: Understanding and using the Data Migration template involves a learning curve and an investment of time and attention (even though the training materials were excellent and our POC/Account Manager has been amazing). Once we got the hang of it, we appreciated the clarity and logic behind the migration template. If customers have trouble remembering how to avoid common mistakes, the process could take longer than anticipated. 

Timing or scope of a major release: Since we started using ZenQMS in 2020, there was 1 time when a major release could have benefited from more testing. Fortunately, whenever a priority patch was needed, it was addressed quickly.  Customers were given a generous amount of time to test a single build of the release in a testing environment.  It’s possible that this extended testing period contributed to a higher number of successive patches than usual, but I also wondered if the release date could have been pushed back or whether any of the features could have been included in a later release. We did find a possible bug after one of the patches, but it was complex enough that we had to dig into the audit trail to explain our concern in a support ticket. A colleague was able to escalate our question to a more knowledgeable account manager who was able to address and resolve it immediately. While there has been a major improvement to the audit trail (ability to export a filtered audit trail to show activity related to one document), parts of the audit trail are still complex and not as easy to follow. 

Views in the Full Table: Although this may be a helpful feature for some users, the system remembers the last filter that you applied to the full table (e.g. selecting a Document Category or entering a term for filtering results in the Document Name column.) Writing this review prompted me to submit a suggestion to include a Clear Filters option above the table, so maybe this will be considered in a future release.

**What problems is ZenQMS solving and how is that benefiting you?**

Our requirements are simple: a well-supported, secure, easy-to-use 21 CFR Part 11-compliant document management system that allows documents to be approved through workflows, upversioned (ideally with both major and minor version numbering), and assigned in training tracks (courses) to roles. Key information needs to be easily accessible for certain use cases: employee who needs to see/complete training assignments, training manager who needs to track training compliance and generate reports for auditors, document author or approver who needs to see documents with deadlines for periodic review or approval, administrator who needs to activate/deactivate users and assign them to roles. Authors need to be able to approve a document and set an effective date in the future to allow users time to complete training. 
ZenQMS meets these requirements and has transparent, detailed documentation available to support customers during audits or inspections. ZenQMS has a history of recruiting and investing top-notch people in the customer success team and when the RIGHT people are available to address problems, things get fixed quickly and creative solutions are proposed which show a deep understanding of client needs.

**Official Response from Nathan Kim:**

> Thank you so much for your thorough feedback, Ellyn! It is always great to hear that ZenQMS is bringing benefits to your organization. We certainly learned some lessons from our new Documents module release, and have adopted a new release approach. You will see more frequent releases with much smaller and more contained scopes.

Your feedback on the Clear Filters option is much appreciated! We will pass this along to our Product team and get it logged as an enhancement request. Thank you!

  ### 11. ZenQMS: User-Friendly QMS with Easy Issues & Change Control Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about ZenQMS?**

ZenQMS is a very user friendly QMS. The issues and change control module are very easy to setup and implement.

**What do you dislike about ZenQMS?**

At this moment I have no issues with the setup.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS is a one stop shop for all of our quality needs for doc control, compliance and QA operations etc.

**Official Response from Nathan Kim:**

> Thank you so much for your feedback! Our Issues and Change Control modules' flexibility is one of our biggest strengths that really sets up our clients for success, and we are excited to hear that you're taking advantage of them!

  ### 12. Quality Management System is that is easy to learn and easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.)

**Reviewed Date:** April 18, 2025

**What do you like best about ZenQMS?**

We came to ZenQMS after using two very unfriendly and difficult to use QMS systems. ZenQMS was easy to learn and is very intuitive. We loved the short, easy to digest training modules they provided. Implementation in our organization was much easier than expected. The ZenQMS staff is engaged, knowledgeable about the product and easy to work with. They generally respond quickly to inquiries. ZenQMS offers different options to allow users to document training as group events, personal training, or on the job training. We find adding quizzes helpful to increase comprehension. Managers can easily track and manage their employee trainings. The change control module provides an easy way to track changes with an easily customizable workflow. Overall the ease of use and foolproof approach has worked well for our organization. We also use the Issue module to track our issues. We appreciated the ability to customize the workflow. The audit trail has been helpful during Sponsor audits. In the Documents module, we set periodic reviews to meet our statement of work requirements. We can see in the report which documents are coming up for review. Also, they have a process by which users can submit suggestions and they often implement these suggestions when they consider features for new releases.

**What do you dislike about ZenQMS?**

The search function in the documents module could be improved.
Lately, the responsiveness to customer service requests has been a bit slower than usual.

**What problems is ZenQMS solving and how is that benefiting you?**

Document Management
Training
Change Control
Issues Management
Meets validation requirements

**Official Response from Nathan Kim:**

> Thank you for your thorough review! It would be much appreciated if you could submit an improvement request to let us know how we can improve the search function, so we can make sure to log everything in our Productboard. Our helpdesk queue is slowly getting back to normal, so the response rate should return to what you're used to in the very near future. Thank you!

  ### 13. User Friendly and consistently improving

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle W. | Regulatory/Controlled Document Specialist and Training Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 01, 2024

**What do you like best about ZenQMS?**

I enjoy using ZenQMS because it is user friendly.  I like the way the ZenQMS group is always looking for ways to improve an already great system.  They take real feedback and suggestions and work to implement them in the system.  The help desk is quick and efficient and their training and self-help catalog is extensive. 
KPA recently transitioned all of our SCORM based product training from a system that the traininer were experiencing consistent issues with into our ZenQMS system.  The intergration and implementation of this material was seamless and has thus far received nothing but positive feedback.  
As the system administrator I am in the system everyday, but even for those individuals that do not work inside the system on a regular basis, there seems to be minimal issues with system use.

**What do you dislike about ZenQMS?**

My only complaint about the system currently is that I wish there was a way to arrange the assignments in specific order so that the users could follow straight down list and take the assignments in the order that we want them to.  Also I wish that you could place tests and associated training modules together on an individuals dossier so they do not have to search for the associated documents.

**What problems is ZenQMS solving and how is that benefiting you?**

Zen's SCORM functions have recently saved KPA almost $30,000 by allowing us to terminate our services with a different LMS company.

**Official Response from Amanda Hebrink:**

> Thank you so much for taking time to leave us a review, Michelle! We're happy to hear you find ZenQMS as user friendly as we intended in the design and continued enhancements. Also, thanks for the note about the training module - I checked with our product team and that is an enhancement coming with the upcoming training module update. We're also thrilled to hear how ZenQMS continues to help drive ROI for you and your team! Thank you again for your feedback, always appreciated!

  ### 14. eQMS System

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** August 06, 2024

**What do you like best about ZenQMS?**

Intuitive for users to see what they need to train on. Also allows for easy pulling of document statuses and reports.

**What do you dislike about ZenQMS?**

ZenQMS does feel more tailored to having one business unit under it, rather than multiple - training records are harder to seperate between business units and you cannot have multiple logos in system.

04 Dec 2024 Update: Recently ZenQMS has made changes to their documents module that has altered the documents themselves, affecting archived documents as well. The documents are no longer in a presentable format and cannot be reconfigured. The support team has already been contacted and nothing else can be done.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS helps with easily exporting a list of procedures and identifying which ones are due for review. It is also great for viewing training records across company. Training can be easily and quickly managed with the "Courses" functionality to assign training to a pre-existing group of individuals.

**Official Response from Jonah Krakow:**

> Thank you for your honest review of ZenQMS. We're happy to hear our system makes it easy for you to view and manage your cross-company training records. While it's true you can't have multiple logos in the system, for separating training records across different business units, our recently released Insights tool can help you solve for that. If you have questions about it, please reach out to us at help@zenqms.com. Thanks again for your review.

  ### 15. Cost-effective and very user friendly QMS software

**Rating:** 4.5/5.0 stars

**Reviewed by:** mark s. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2024

**What do you like best about ZenQMS?**

The first thing to mention is the excellent customer support, thoughout validation and continuing into routine use. The team were *so* responsive to general queries and and technical issues alike. I really felt like my little account of half a dozen users mattered to them.
Also, the pricing model was so transparant - with access included from the off to all modules, which made it an incentive to implement them all. We took our entire quality system completely paperless in less than a year - documents, QMS processes, supplier management, audits, training, everything!
Validation support was also really good, with UAT templates provided, full project manager support throughout, with pricing all agreed up front. Migration of documents into the system was straightford, as was routine usage. I used ZenQMS to create digitally signed QP batch release certificates in an EU GMP Pharma environment, the incortporation of company headers into the templates looked very professional.
As a consultant, I've had to interact with plenty of other 'big name' QMS systems, but none were as easy to use and configure as ZenQMS.
There are some really useful features - the word search feature in particular was extremely powerful and useful to filter documents or records with the term in question.
And the flexibility and ease of setting up your own workflows in the devations / changes modules was excellent - you can use these for just about anything from logbooks to risk assessments, and any other QMS process in between. Once you've grasped assigning 'tasks' to the right workflow stage, it's a breeze.
Last thing - as a cloud based SaaS, the ability to schedule a full download into pdf format of every record you have in the system was a massive benefit for business continuity, and all the other concerns that go with hosting GMP records in the cloud.

**What do you dislike about ZenQMS?**

In all honesty there were very few downsides. ZenQMS is built up of 6 main modules, and the only one I didn't love using was the audit module - I think this one is the 'oldest', and could probably do with an update. But even this one had some great features, e.g. compiling audit reports and attachments into a single pdf file, fully paginated. The bits I didn't like (observation / CAPA handling) I just created my own workflows for those in deviations / changes tasks modules, and just used the audits module to schedule and report internal and external audits.
Audit trails for the deviations / tasks / changes module were super easy to interpret, but for the documents / training / audits modules these were a bit more clunky and it would be good if they were all brought to the same level of user-friendliness, especially for non-IT people like me.

**What problems is ZenQMS solving and how is that benefiting you?**

In short, I ran a virtual EU GMP batch release site, and ZenQMS solved the mess of scanned signatures / huge docusign manifests / and everything else that went with trying to operate a paper QMS 'remotely'. My QA manager and I were able to collaborate and sign all types of documents and QMS records, with fully Part 11 / Annex 11 EU GMP compliant signatures

**Official Response from Jonah Krakow:**

> Mark, thank you for your honest and detailed review of ZenQMS. We appreciate your kinds words for our customer support team, and are happy to know our system has been a big improvement compared to your experience with a paper-based QMS. 
We love hearing from clients who are able to easily configure their workflows to meet their needs, and it sounds like you were able to do so in the Issues and Change Control modules. 
The improvement requests you pointed out are definitely on our radar. 
We hope to work with you again in the future!

  ### 16. Experts at what they do

**Rating:** 5.0/5.0 stars

**Reviewed by:** Blake J. | Founder, Principal Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about ZenQMS?**

I've used ZenQMS at multiple companies and the implementation and use has always gone smoothly. The workflows all make sense and I can tell have been designed by people who know the Quality space. I have all the information I need right at my fingertips through dashboards and reports. I love the ease of using this system!

**What do you dislike about ZenQMS?**

I would love the ability to be able to work in Office  (e.g., Word) in the native application when collaborating on documents.

**What problems is ZenQMS solving and how is that benefiting you?**

Helping to get our system out of paper. With a web-based software application, our processes are far more efficient for managing QMS documentation.

**Official Response from Nathan Kim:**

> Thank you for your feedback, Blake! It is always nice to be validated by our quality professionals about our design approach and philosophy.

Microsoft desktop application integration with ZenQMS is already logged as an enhancement request. I will make sure that your vote is added to this request. Thank you!

  ### 17. Great Transition from Paper-Based QMS

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joseph B. | Quality Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about ZenQMS?**

The Documents module has made it much easier to retrieve SOPs, WIs, and other important documents for audits and revision updates. The ZenQMS team did a great job integrating our legacy documents into the system. Issuing Controlled Copies is a more secure process. Updating and adding employee training matrices and forms is also easier than our all-paper-based system. Their customer support team has been incredibly helpful in resolving issues and responding to feedback.

**What do you dislike about ZenQMS?**

Performing workflows for Change Controls and Issues can be confusing, mainly regarding the layout. There is no notification when a document is updated and a Controlled Copy has been issued (and therefore, needs to be destroyed and re-issued).

**What problems is ZenQMS solving and how is that benefiting you?**

Retreiving of documents and training records; no need to hunt these things down

**Official Response from Jonah Krakow:**

> Thank you for your review of ZenQMS, Joseph, and for your appreciation of our Implementation and Support teams. We're happy to hear that moving to ZenQMS is a big upgrade from your paper-based QMS and that you no longer struggle to find the documents you need. 

Speaking of, we are updating the notifications for the Documents module with the upcoming major release, which will give authors more notifications. Under that same release, we are also going to be introducing a new feature that will allow the admins to set default notification settings for all users in the system to ensure that everybody's notification is turned on. We hope these improvements will make things even easier for you.
Thanks again!

  ### 18. I would give a score of 10 if we could use the Word Desktop app.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Makennah H. | Manager Quality Systems, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 22, 2024

**What do you like best about ZenQMS?**

During the implementation Steve Smith was absoluting amazing and helpful answering all of our questions. Validation was super easy as well as the provided documents were easy to use and met all requirments. The system is easy to use and understand once you know your way around. Steve was even able to share Change control records Zen Uses internally to help with easy of configuration.

**What do you dislike about ZenQMS?**

OFFICE ONLINE!!!! Office online is not built for editing - only reviewing. This causes major issues with formatting, ease of use, and frustration. It has caused additional work to be added to the quality team to download every document and edit in the desktop app and then re-upload. Steve as assured me that this is something being worked on but I wanted to make sure to identify this here. I also wish there was a true document change control process that govered the approval of the documents. We need a way to link multiple documents to a document change control and when the change control is sent for approval, the documents are sent for approval. Otherwise No complaints!!

**What problems is ZenQMS solving and how is that benefiting you?**

Our team did not have a controlled way of handeling change controls or deviations. ZenQms has filled that gap completely in a strong way. We also did not have a strong DMS as we used sharepoint.

**Official Response from Jonah Krakow:**

> Thank you for your honest, thoughtful review of ZenQMS, Makennah. We appreciate your kind words about Steve and our system as a whole. 

It seems like you've been in contact with our support team for clarification about our Office integration. As always, you can reach out to help@zenqms.com anytime you have a question. Thanks again!

  ### 19. A fantastic, user friendly, Quality Management System

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 01, 2024

**What do you like best about ZenQMS?**

I think my favourite part of ZenQMS is the flexability it allows with its modules to capture so many different things. It is very user friendly and allows for many ways in which to use it in our Quality toolbelt. We have integrated many of our paper based processes into Zen which has made working across multiple locations much more efficient with a small Quality Team. As someone who has used multiple different QMS over my carreer thus far, I think this is by far one of my favourites and having amazing customer support just boost my faith in the system as a whole.

**What do you dislike about ZenQMS?**

To be quite honest, there isn't much that comes to mine in terms of what I don't like. The deveopment team is always very open to new ideas, so though we may come across something that we wish may be configured differently or worked a different way, we are always given the chance to suggest changes or updates to how things currently are laid out.

**What problems is ZenQMS solving and how is that benefiting you?**

It has definitely solved many things for us, but I think 2 of the biggest would be running across multiple sites, this gives us one platform to contain all of our QMS so that training and incident management are all handled consistently. In addition, we have just moved our training documentation (on the job training forms and group training forms) into the system as tools within the Issues module (which is where most of our company tools live) and this has been an absolute game changer!

**Official Response from Jonah Krakow:**

> We appreciate your positive review and are happy to hear how ZenQMS has made things easy for you to stay organized, even when you're spread across many different sites. It's always great to hear how our clients are using the flexibility of the Issues module to suit their needs. We thank you for your kind words, especially about our Support and DevOps teams!

  ### 20. I enjoy using ZenQMS.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Asha R. | Quality Assurance Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2024

**What do you like best about ZenQMS?**

I use ZenQMS daily and I can appreciate the ease of use and the features available to my team. I don't have too much difficulty navigating the program and know where to reach out for help, if needed.

**What do you dislike about ZenQMS?**

Honestly, there aren't too many downsides that I have noticed thus far.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS is a helpful platform for document storage and for maintaing company training records. I am able to access these records quickly and efficiently.

**Official Response from Jonah Krakow:**

> Asha, we appreciate your review of ZenQMS and are glad to hear that you find our software easy to navigate, and helpful for storing docs and organizing training records. Should you ever want to explore the other modules that ZenQMS offers, our Client Success team (help@zenqms.com) would be happy to help. Thanks!

  ### 21. Perfect solution when you need an all-inclusive eQMS platform, simple to use and flexible to grow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nuno F. | Director of Quality, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2023

**What do you like best about ZenQMS?**

1. Very easy and intuitive to use, straightforward to customise processes that are relevant to your business and to create and modify worflows

2. Offers the possibility to have different processes for different parts of the business

3. Implementation process is quick and focused, with a state of the art validation approach

4. Close and very responsive customer support

5. Price extremely competitive

**What do you dislike about ZenQMS?**

No faults, it's exactly the system we needed.

**What problems is ZenQMS solving and how is that benefiting you?**

Single eQMS platform for all parts of the business, supporting both GxP and non-GxP operations

**Official Response from Jonah Krakow:**

> Nuno, we’re thrilled to hear that ZenQMS is exactly what you need from a quality management system. Thank you for complimenting our support team, our implementation process, and our intuitive dashboard. Cheers!


  ### 22. Easy to use without learning a whole new vocabulary

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiffany S. | Senior Manager, Quality Systems, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about ZenQMS?**

My company had purchased ZenQMS before I started, and my role was to reconfigure the application and expand it's use within the organization. I have experience working for and with several other major QMS software systems at life sciences companies, and ZenQMS is by far the easiest, most intuitive QMS I've encountered to date. There isn't a lot of special terminology for things in the system, and new users catch on really quickly.  I've been using ZenQMS for a little over a year now, and have implemented four "custom" forms using their Issues module, which allows you to build out a process with various field types and workflows to suit your needs. This is ideal for a small, mostly remote workforce to route paperwork and maintain metrics. Their customer support team is super responsive and always helpful and friendly. They respond to requests quickly and never make me feel bad if the issue was due to my error/misunderstanding. As our Quality Systems Manager, I am in the system multiple hours a day, every day. I can always find what I'm looking for, as well as direct others to find what they need without reading through extensive training manuals.  I can usually get all the instructions needed on how to do something in ZenQMS on a single page cheat sheet. They are very responsive to feedback and are introducing new features in the Documents Module that will take an already great system to the next level. And they provide excellent documentation of their testing and validation with each release, so I don't have the burden of repeat validation testing. Not having to pay a fortune for every single license when a new person starts is also a HUGE benefit.  I can add users to the system without worrying about how much extra it will cost.

**What do you dislike about ZenQMS?**

As a smaller company, there are a few bells and whistles that the larger companies offer that ZenQMS does not yet, such as multiple workflows for a single document type (although this is coming soon I hear), and customization of notifications, but no system can have everything.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS solves our document management and training needs, as well as allowing us to complete our Change Controls, Deviations, CAPAs, and multiple other forms electronically. We will soon be implementing the Audit Module as well. Having all of these things in one system provides our users a great experience in retrieving documents, and completing paperwork with ease. During audits, we have all the documentation we need in one place, easily searchable and retrievable.

**Official Response from Jonah Krakow:**

> Thank you so much for your positive review of ZenQMS, Tiffany! We really appreciate hearing how our system and Support team have helped make things easier, especially as you continue to configure and build out processes with the Issues module. As you mentioned, we’re always happy to help, so if there’s anything we can do to improve your experience, please let us know. And we look forward to hearing your feedback on the all-new Documents module! 


  ### 23. Great Support Team and Account Manager

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sharon L. | Business Process Leader, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2024

**What do you like best about ZenQMS?**

I am very impressed with their exceptional support team and our account manager, Nathan. Their commitment to customer satisfaction is evident. Nathan has been on top of it and always responds in a timely manner. He is always willing to assist and they always solve whatever problem I have.

**What do you dislike about ZenQMS?**

I would like a few features to be more advanced/easy to format. Some form building steps are not as streamlined as I would like them to be.

**What problems is ZenQMS solving and how is that benefiting you?**

One of the most significant improvements ZenQMS has brought to our organization is the elimination of physical forms. We now utilize the Issues and Change Control modules for digital forms which streamlines our processes.

**Official Response from Jonah Krakow:**

> Thank you for your review, Sharon. We appreciate hearing how you've been able to move off of paper forms to make your processes much more streamlined. As far as customer satisfaction goes, Nathan (and the rest of our Support team) work very hard to keep our clients' business moving forward, so I will pass along your compliments.
With the upcoming release of the all-new Documents module, we'll be introducing a lot of features and functionality that may streamline your processes even further. Thanks again for your review!

  ### 24. Great Value for the Money

**Rating:** 5.0/5.0 stars

**Reviewed by:** Phil K. | Director of Quality, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2024

**What do you like best about ZenQMS?**

Walking into an audit knowing that I can quickly produce documented evidence of employee training no matter which of our staff is being reviewed.

**What do you dislike about ZenQMS?**

Needing to remember to reactivate an employee after leave or wait to add a new employee until their actual start date.

**What problems is ZenQMS solving and how is that benefiting you?**

Before ZenQMS, every training record was an individual PDF file that had to be created and stored in a known place.  There was literally a PDF for every version of every SOP or other Quality System Document for each staff member in the entire organization and all those files had to be made available to any auditor who wanted to verify that a particular individual had the training and experience required for their position. We were keeping 0.5 FTE busy just managing documents.  It also took a lot longer to verify that all users had completed all required training.

**Official Response from Jonah Krakow:**

> This is great to hear, Phil. We're thrilled that ZenQMS has relieved some of the stress around the audit process and has helped your team become more efficient with document management and training records. Thank you for your review!

  ### 25. Document management made easy.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karla  M. | Pipette Lab Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2024

**What do you like best about ZenQMS?**

How organized it is for document management.

**What do you dislike about ZenQMS?**

if you get your password wrong once, it is hard to get back in.

**What problems is ZenQMS solving and how is that benefiting you?**

It is keeping all business documents organized and protected. It also ensures users are up to date on training.

**Official Response from Nathan Kim:**

> Thank you so much for your feedback, Karla! We are glad to hear that ZenQMS is positively impacting your document management and training compliance. 

While our password restrictions help us keep your application secure and compliant, I can understand that getting your password wrong could be frustrating. Usually, we find out that there's an issue with password manager extensions storing old passwords when users repeatedly get locked out. Thank you!

  ### 26. Satisfied ZenQMS User

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 13, 2024

**What do you like best about ZenQMS?**

My favorite part of ZenQMS is that all documents are located in one place and are easy to locate. I also appreciate the ease of reviewing and signing off on documents or training.

**What do you dislike about ZenQMS?**

I haven't encountered anything that I dislike while using ZenQMS.

**What problems is ZenQMS solving and how is that benefiting you?**

The biggest problem that ZenQMS solves for us is ensuring we are compliant with our document retention, SOP management, training, and version control. This benifits us by allowing clinical development to occur in a compliant manner.

**Official Response from Nathan Kim:**

> We're glad to hear that you find our document management and review process easy to use. Thank you for sharing your positive experience!

  ### 27. Excellent value for the money

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 01, 2024

**What do you like best about ZenQMS?**

ZenQMS is extremely user friendly and intuitive to use. There are tutorials that are simple and easy to follow on select topics if a user forgets how to do a certain activity or functionality of ZenQMS.

**What do you dislike about ZenQMS?**

Remebering that ZenQMS is a value for the money product and not the highest priced QMS system pout there, there are some minor trade offs. ZenQMS is not automated in that things are not automatically pushed to the next step in the workflow, an adminsitrator has to be overseeing the process and pushing things to the next step.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS provides for a more controlled and easier to manage lifecyle system for controlled documents, management and tracking of training on controlled documents, change controls and CAPAs.

**Official Response from Jonah Krakow:**

> Thank you for your review! We're glad you find our system easy to use, intuitive, and navigable, even for general users. We also appreciate that you understand why we may not have as many bells and whistles as other eQMS solutions. We hope our software can continue to help you stay in control of your documents, processes, and training. Cheers!

  ### 28. ZenQMS - QMS For the Rest of Us! Exceptional!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 06, 2024

**What do you like best about ZenQMS?**

The personal support of the team at ZenQMS is one of the best things about this business. The system is easy to use, and I use this system daily! The migration of our old QMS into Zen was a smooth and seamless transition with hands-on support for every question we had along the way. ZenQMS makes integration of our QMS standards a breeze through all our departments making us more efficient to support our company and our clients.

**What do you dislike about ZenQMS?**

Honestly nothing! For every "issue" I have encountered, the ZenQMS team either resolves or considers my feedback, and works to incorporate it into future module revisions. Zen is constantly striving to improve and that's something I value.

**What problems is ZenQMS solving and how is that benefiting you?**

Minor revision optionality in the documents module, this will allow us to correct any minor issues with our documents without having to up-version the entire document!

**Official Response from Jonah Krakow:**

> Thank you so much for your review of ZenQMS and our amazing Support team. That there's nothing you dislike about our system is also great to hear, but it sounds like you know exactly where to turn should any issues pop up! We certainly push for continuous improvement and appreciate your acknowledgement of our efforts. Thanks again!

  ### 29. ZenQMS Is Great

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 23, 2024

**What do you like best about ZenQMS?**

The UI can be very straight forward, intuitive and the help-desk is extremely responsive and helpful especially as a daily user. Implementing and integrating the system is well-supported.

**What do you dislike about ZenQMS?**

ZenQMS occasionally has some bugs that can take a bit to resolve but not frequently. There's also some disconnect in some pieces of the application as it's still being fleshed out that isn't always intuitive.

**What problems is ZenQMS solving and how is that benefiting you?**

It gives us a much better solution for housing our QMS needs as opposed to our legacy system. We have a much better audit trail, workflow management as well as overall control on all things happening in the system.

**Official Response from Jonah Krakow:**

> We appreciate your review of ZenQMS and love hearing that you now have better control over your workflows and visibility into your audit trails. Thank you for your patience as we continue to update/improve our system, and as always, reach out to help@zenqms.com if you have questions. 

  ### 30. Suitable solution for small team in public hospital, where users haven’t had much exposure to a QMS

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joanna M. | CAR-T Program Manager , Enterprise (> 1000 emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about ZenQMS?**

We went live in August 2023 and have implemented all the modules by now. It is cost-effective compared with similar systems, especially when you can leverage all the validation work the ZenQMS team does for every new release. During configuration, particularly of the Change Control and Issues modules, the team was responsive to our questions and helped us re-think our more manual workflows and use ZenQMS optimally. Once implemented, it is simple enough to use and maintain. You can link records across the modules easily, and the interface is consistent enough that training of new staff is straightforward. The mobile interface works well too.

**What do you dislike about ZenQMS?**

For experienced eQMS users it will be clear that there is still development work to do before many expected functionalities are in place. The system is certainly in a state of continuous improvement, and there are big updates on the horizon, but that means that for the time being we’ve had to implement “workarounds” for functions that come as standard in more mature systems. The lack of an Equipment module is a major gap.

**What problems is ZenQMS solving and how is that benefiting you?**

Regulatory compliance, with audit trails and validated electronic signatures; electronic training records; workload notifications to all users by e-mail.

**Official Response from Jonah Krakow:**

> Thank you for your review Joanna, we're delighted to hear that you've implemented all of the ZenQMS modules and took advantage of our validation materials. We appreciate your patience and input as we continue to improve our system.

  ### 31. ZenQMS is a highly customizable system that adapts to meet the changing needs of your organization.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 05, 2024

**What do you like best about ZenQMS?**

In contrast to other eQMS systems that dedicate your QMS processes to you, ZenQMS allows you to create workflows that align with your existing QMS processes and can be modified to change with your organization's needs. Workflows are easy to create and revise, and the system is intuitive and user-friendly. ZenQMS staff are knowledgeable and responsive.

**What do you dislike about ZenQMS?**

The biggest downside to using ZenQMS is that the system is not widely known and can be met with resistance by those who are not familiar with it.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS has allowed us to replace most of our commonly used forms into workflows that can be easily completed within the system.

**Official Response from Jonah Krakow:**

> Thank you for your positive review of ZenQMS. It's great knowing that you're taking advantage of our configurable modules to build out workflows that match your existing processes. (No one knows your preferences better than you!) And thank you for acknowledging our responsive support team. 

  ### 32. Great intuitive software!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2024

**What do you like best about ZenQMS?**

Software is intuitive and easy to set up. Simplifies most of our QMS tasks.

**What do you dislike about ZenQMS?**

I haven't found anythhing I didlike but would like to see improvements in reporting data out of the application.

**What problems is ZenQMS solving and how is that benefiting you?**

Providing a QMS solution that was easy to implement, VERY cost effective and much more intuitive than our previous application

**Official Response from Nathan Kim:**

> Thank you so much for your feedback! It's always nice to hear how ZenQMS intuitiveness simplifies clients' QMS tasks and processes. We have recently introduced the Reports module, which hopefully improved your experience with getting reports from the system. We can also create custom reports and/or Insights dashboards if you are ever interested in those options. Thank you!

  ### 33. ZenQMS: Simple implementation and easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Phillip S. | Director Of Quality Assurance, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2024

**What do you like best about ZenQMS?**

ZenQMS' simplicity allowed us to implement the system very quickly and without issue.  ZenQMS is very intuitive for new users. We have never had to conduct end-user training for the system.

**What do you dislike about ZenQMS?**

ZenQMS doesn't currently have a built-in reporting module, but that's coming soon. For now we have to request custom reports from the ZenQMS Support team, but they are super-helpful and quick to respond.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS has helped us turn complicated paper-based processes into streamlined electronic processes.

**Official Response from Jonah Krakow:**

> We appreciate your review, Phillip, and love hearing that we've helped you implement quickly while streamlining your processes. Yes, as you mentioned, our reporting tool is coming soon, and we look forward to having you put it to use. Thanks again! 

  ### 34. Amazing client support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jennifer A. | QA Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about ZenQMS?**

ZenQMS has amazing help desk service that answer all your questions quickly.

**What do you dislike about ZenQMS?**

Lots of bugs and improvements should be made to the SCORM training.

**What problems is ZenQMS solving and how is that benefiting you?**

Tracking training and documents

**Official Response from Jonah Krakow:**

> Thank you for your review of ZenQMS, Jennifer. We’re always happy to hear that our Client Success team is getting you the answers you need and that ZenQMS has been helpful for tracking your training and documents.
As for SCORM, we’re aware of issues and improvements are definitely on our radar. 
Thanks again!



  ### 35. ZenQMS makes managing quality systems easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 13, 2024

**What do you like best about ZenQMS?**

It is easy to navigate the platform and makes organizing quality documents pain free.

**What do you dislike about ZenQMS?**

You get logged out automatically after a few minutes.

**What problems is ZenQMS solving and how is that benefiting you?**

Eliminated a paper based quality management system so that virtually all quality documents are electronic.

**Official Response from Nathan Kim:**

> Thank you so much for your feedback! We're glad to hear that ZenQMS made your quality document management process easier. It is always good to hear about our clients getting value out of moving away from the paper based quality system.

Our current session timeout is 15 minutes for security reasons, as we are trying to ensure that our system is meeting all compliance and security standards. Nonetheless, we will add your vote to an existing enhancement request on this. Thank you!

  ### 36. Excellent System at an Amazingly Affordable Price

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason B. | Senior Director of Quality Assurance, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2022

**What do you like best about ZenQMS?**

The ability to view, at a glance, the status of the quality system in easy-to-view graphs. Also the visibility (to QA/Super Users) of the workflow status of documents; in the days of the paper-based system it was sometimes hard to know who was working on the document - or worse, 2 people would make simultaneous changes that would then have to be combined. ZenQMS makes it much easier to get a streamlined and consecutive review of documents, which ultimately is less work for everyone. Also, allowing unlimited users is a benefit that cannot be overstated.

**What do you dislike about ZenQMS?**

The biggest drawback we have seen is the relative difficulty in finding or doing tasks beyond the most basic (completing training and signing / reviewing a document). Trying to launch an audit in the system feels like rocket science, and trying to keep audits flowing through the system is extremely complex and not very intuitive.  The old Issues module was also a bit "clunky"; my organization is experimenting with Issues Module 2.0 which we hope will allow us to fully digitize our non-compliant event program.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS has made external (client) audits a breeze. It also helped us to transition seamlessly to fully virtual audits, which obviously became a necessity during the COVID-19 pandemic.

**Official Response from Amanda Hebrink:**

> Thank you Jason! We’re always happy to hear how ZenQMS has provided clients with better visibility and a seamless transition to virtual audits. We’re also thrilled that you appreciate our no-seat-license policy, as it’s a goal of ours not to penalize customers for their growth and success.

An update to the Audits module is absolutely on our radar. In the meantime, we have developed a hybrid method using both the Audits and Issue/Change Control modules to help to manage Audits and supplier management activities. We'll have a member of our CS team reach out to connect with you!

  ### 37. Happy, but want more.

**Rating:** 4.0/5.0 stars

**Reviewed by:** John M. | Production Training Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 05, 2024

**What do you like best about ZenQMS?**

Quick response to issues that occur and logic of the system is understandable.

**What do you dislike about ZenQMS?**

Some functionality is lacking when it comes to one off situations.

**What problems is ZenQMS solving and how is that benefiting you?**

Several functions have been helpful.  Providing document trails for Change Controls, Training, Document updates, Investigations, etc.

**Official Response from Jonah Krakow:**

> Thank you for your honest review of ZenQMS, John. We love hearing that you've found our Support team and several functions of the system to be helpful. With our upcoming release of the all-new Documents module, we will be introducing a lot of new features that will hopefully address your concerns. Thanks again for leaving a review!

  ### 38. Easy to use and cost effective e-QMS

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gurdyal K. | Chief Medical Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 28, 2021

**What do you like best about ZenQMS?**

Navigation and price point are the best features

**What do you dislike about ZenQMS?**

Clunky in places especially in document reviews
Uploading should happen more easily.

**What problems is ZenQMS solving and how is that benefiting you?**

Archiving and approvals are good

**Official Response from Stefan Derkrikorian:**

> Hi Gurdyal! Thank you so much for leaving a review. We are currently working on updating our document review process which will be updated in the next couple releases, so I hope you’ll try the new features when they’re ready and let us know what you think.

  ### 39. An Approachable System That Doesn't Get In Its Own Way

**Rating:** 4.0/5.0 stars

**Reviewed by:** David A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2023

**What do you like best about ZenQMS?**

ZenQMS is a friendly system that is approachable, even to those without QMS experience.  Training needs are minimal for new user success in the documents and training modules.
The dashboard, and training status pie chart specifically, provide a great, easy to understand, overview from a company or individual user perspective.
Use of ZenQMS is generally intuitive.  My message to new users is that ZenQMS is 'what you see is what you get' and to not be hesitant to explore as it is hard to break anything.
Every interaction with ZenQMS support, and our primary account contact, is pleaseant and positive.

**What do you dislike about ZenQMS?**

The 'audit trail' functionality is not as robust as I would like.  While compliant, I would like to see additional tracking of various changes, specifically training curriculum assignments.
While ZenQMS is friendly and approachable, it requires heavy administrative input.  This is not necessarily a negative thing, but most workflows require lots of hands-on work and setup to allow seamles user input.

**What problems is ZenQMS solving and how is that benefiting you?**

Basic QMS control of controlled documents and training records.

**Official Response from Jonah Krakow:**

> David, we appreciate your honest review of ZenQMS, especially as it concerns inviting our new users to explore the entirety of our platform.
As we continue to improve our modules (first up is Documents followed by Training), we’ll be including more and more information in the audit trail.
If you need assistance with workflows or are looking for shortcuts, don’t hesitate to reach out to our help desk (help@zenqms.com) as we may be able to make the process more efficient. Thanks again!

  ### 40. ZenQMS System Administrator and Implementation Expert

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie V. | ZenQMS implementation, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2022

**What do you like best about ZenQMS?**

I've been a user and performing implementations of ZenQMS since July 2019 and love this system.  I completed 8 implementions and merged 4 separate ZenQMS systems into one.  For my clients, they start off with a high level of concern about moving to a new system and the unknown pitfalls of this effort until after the second migration where the start to see results of their efforts.  A normal implementation takes between three to five months and is easily completed using migration templates provided by ZenQMS.  The implementation timeline and experience depends on the client, how well defined the current processes for document control, training matrix, change control, deviations and audits, and how much data is to be migrated.  The leverage of having a 100% cloud based, validated system is a bonus for small and mid-sized companies with limited resources and experience; making the qualification activity a simple effort (UAT, Data migration, and configuration verification). 

After the system is implemented, new users find the system to be straightforward and easy to use; especially for the user not well versed in computers and only logs in to find a document or train.  The Administration of helping new users and maintaining is very quick and easy.  Seldom do you need to contact ZenQMS for help as most of the actions needed can be performed by an Admin level user.

Customer Support is above and beyond expectations and I always have my request addressed in a timely manner.

**What do you dislike about ZenQMS?**

The reporting functionality is probably the least favorite part of the system.  The data can be filtered 100 ways, and you can find what you want, but to format and print out a nice report is non-existent, the best option is exporting data and from excel, create a header/footer or chart data which is not the quickest method of presenting data for a supervisor or auditor.

It would be nice to be able to upload legacy documents after the implementation and set the actual effective date rather then opening a ticket.

**Recommendations to others considering ZenQMS:**

ZenQMS can be implemented quickly and configured easily.

**What problems is ZenQMS solving and how is that benefiting you?**

ZenQMS manages the Quality requirment for document control, training compliance, Change Control, Deviations, Assessments, and Audits.  looking for something placed in a folder in a filing cabinet is no longer applicable.

**Official Response from Jonah Krakow:**

> Stephanie, thank you for your long-time support and use of ZenQMS. We appreciate the expertise you demonstrate with our platform and your kind words toward our Support team.

Speaking of, please reach out to them at help@zenqms.com in regards to reporting functionality. Whether it’s creating custom reports for you or offering some short-cuts, they can help simplify things. Also, please know your request for adding effective dates for legacy documents has been submitted to the Product team.

  ### 41. Friendly system

**Rating:** 5.0/5.0 stars

**Reviewed by:** daisy t. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 16, 2023

**What do you like best about ZenQMS?**

This system is configurable, user can define its own process, like deviation, change control, OOS, internal audit, etc, which is very convinient. What's more, user can update the configuration if issues are identified during the usage. The second point is that user can build all the QMS elements into one consolidated system, like documents management, training management, deviations, changes, audits, more and more. The third important point is, the ZenQMS company provide a very professional service package, so user can easily get to know what to do in each phase and don't worry about the implementation, migration of legacy documents, validation or UAT.

**What do you dislike about ZenQMS?**

For text input into the issue/change, the format is difficult to edit, the font, size, bullet items, paragraphs, sometimes in a mess.

**What problems is ZenQMS solving and how is that benefiting you?**

all QMS elemets. make record clear and approval convinient

**Official Response from Jonah Krakow:**

> Daisy, we really appreciate hearing your thoughts about ZenQMS. Thank you for giving our service package a shout out! We’re really proud of what we can offer our customers that they might not be able to find anywhere else.

Our customer support team (help@zenqms.com) can assist with inputting/formatting text in the Change Control and Issues modules so please feel free to reach out. Thanks again!

  ### 42. ZenQMS in Pharmaceutical Supply Chain

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dan L. | National Manager of QA and RA, Enterprise (> 1000 emp.)

**Reviewed Date:** June 10, 2024

**What do you like best about ZenQMS?**

The things I like best about ZenQMS is the ease of use and the customer support team.

**What do you dislike about ZenQMS?**

I do wish the dashboard and reporting was a little more customizable.

**What problems is ZenQMS solving and how is that benefiting you?**

One of our biggest  issues in the past was training compliance.  ZenQMS has greatly helped us to close the training compliance gap.  It has also helped us move towards a paperless environment.  We now manage all of our documents electroncally.

**Official Response from Jonah Krakow:**

> Thank you for your review, Dan. We're happy to hear how much you appreciate our Support team (we do too!) as well as our easy-to-use eQMS. That you've been able to increase training compliance across your company and move away from paper is also great news. 
And as for configurable dashboards and reporting, you'll be glad to know our upcoming Insights tool will address some of your concerns and provide more flexibility and visibility. 
Thanks again for your review!

  ### 43. User Friendly.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2024

**What do you like best about ZenQMS?**

Simple to use for all level of users. Easy to search and find docuents. Customer Support response time is fast and helpful.

**What do you dislike about ZenQMS?**

Setup of modules like Change control and deviations.

**What problems is ZenQMS solving and how is that benefiting you?**

Use to control documents and track training.

**Official Response from Jonah Krakow:**

> Thank you for your review! We're happy to know you and your colleagues find the system easy-to-use and are able to quickly find what you need. It sounds like you've had positive experiences with our amazing support team, which is also great to hear!

  ### 44. User Friendly, Compliant eQMS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shauna A. | Associate Director, Quality , Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2023

**What do you like best about ZenQMS?**

From the administrative side, ZenQMS is easy to set up and customize based on company size and maturity of your quality systems.  Additionally, the customer support is the best in my experience.  There have been several cases where we were thinking of implementing something in Zen and was able to reach out to our representative to bounce ideas off of and come up with a solution.  Furthermore, their online guides are super helpful.  

From the end user side, the platform is intuitive and easy to use compared to other eQMS systems.

**What do you dislike about ZenQMS?**

Some nice features that would make the system even more useable: 

- being able to have Zen create document numbers.  I know this is currently a feature that just came out, but the numbering scheme does not allow for leading zeros, which is what my company uses

- being able to review/edit documents within the system.  Currently, you have to download, edit, and then upload the document as a separate file.  

- being able to make a course that include multiple training types.  For example, if I could create a training course that had the applicable SOPs, OJTs, and quizzes that would be great (there might be a way, but I have not figured it out)

**What problems is ZenQMS solving and how is that benefiting you?**

We use ZenQMS to for document, issue, and training management.

**Official Response from Amanda Hebrink:**

> Thank you Shauna for your generous and constructive feedback about the ZenQMS support team and platform. We’re glad to hear your implementation and configuration process was simple and straight-forward.
Some updates: Document numbering with leading zeros is a feature request that is currently under development and will be deployed within a release in the near future.
Collaborative editing of documents will be released in early Q1 and will be in a Test environment soon for you to review. We’ll have even more info for you shortly.
Although you can’t currently add tests to courses, there are few other ways to add quizzes through the use of our Document Challenge Questions option. And the future state of our newly released SCORM training option will include the ability to add tests to a course. We’ll have a member of our support team reach out to discuss options with you. Thanks again for your comments!

  ### 45. Great electronic solution with an incredible price-point!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 02, 2023

**What do you like best about ZenQMS?**

The price cannot be beat and it a no-brainer for executive buy-in.  This is a great system and should be considered for any company that is currently using a paper-based QMS.  Anything you can do on paper can be built in Zen!  The interface is very user friendly and our users love it!  
Quality Leaders, particularly those who are finding themselves at smaller companies, should really consider thinking 'out of the box' and using a system like Zen over some of the bigger, higher priced systems from your past.  
ZenQMS is easy to implement - we were able to implement with limited IT support (i.e. desktop IT support only).  ZenQMS has fantasic customer service with a can-do mindset.  We were able to configure Zen quickly to meet our needs which allowed us to go electronic right out of the gate with our SOPs, Training, Change Controls, Events, and CAPAs.  This is the first time I've had all quality systems in one system and it is so easy to link and reference records.

**What do you dislike about ZenQMS?**

The downsides are the following:
1. No Attachments can be uploaded in the Documents Module.  This is a challenge for attaching data to reports, attaching word or signed copies of vendor documents.
2. Attachment Placement within the Zen Event and CC Module Records.  Would prefer that all Attachments be shown at the end of the record.
3.  As a low-cost alternative, individuals should understand that the 'out of the box' features are as is (reports/downloads of records cannot be configured to any specific format, etc.)

**What problems is ZenQMS solving and how is that benefiting you?**

Enabling use of our e-QMS from anywhere, which supports our hybrid work environment and ensuring compliant storage of our records.

**Official Response from Amanda Hebrink:**

> Jennifer, thank you for your enthusiasm about our interface and our CS team. We work hard to make our customer's experience as good as it can be.
As to your concerns, attachment capability in the Documents module is something that will be a feature of Docs v2 as a patch following the initial release. We’ll also log your Attachments preference as an improvement request to our Product team.
Please know that we're happy to complete requests for custom reports. All you have to do is submit a ticket for the request with the data points you need and the order in which you want them. We’ll create it and send it to you on a schedule of your choosing. Also in the works is a BI/Reporting tool that will be included in a future release.
Thanks again Jennifer, your feedback is appreciated! 

  ### 46. QA

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about ZenQMS?**

Technical support is quick!
Most features are easy use.

**What do you dislike about ZenQMS?**

Some remaining bugs like internal phone number for security is still no working.

Some admin user training  not enough.

**What problems is ZenQMS solving and how is that benefiting you?**

Quality document management, SOP training

**Official Response from Jonah Krakow:**

> Thank you for your review of ZenQMS! It's always great to hear that our Support team has been able to answer your technical questions promptly. On that topic, if you continue to have issues receiving the codes for 2-factor authentication, please reach out to our help desk at help@zenqms.com so we can figure out a solution.

Thank you again for your kind review.

  ### 47. Ease of Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2023

**What do you like best about ZenQMS?**

The User Interface and ease of use was what drew me to ZenQMS intially. I had looked at the platform while seaching for an eQMS, while at another company and was the first platform I wanted to consider in a new company/position. The main purpose of implementing ZenQMS was document control and internal training/tracking and with the great implementation and customer support from our ZenQMS Project Manager we were able to integrate our quality/compliance activites. The platform comes with access to all modules and does not follow the pay per user found with other eQMS platorms. We are now in the position to continue building out our program using additonal modules, such as Audit and CAPA. We use ZenQMS on a daily basis and as we integrate the additional modules, we expect that usage to increase. The support provided from Customer Service, Project Manger, QA, and others at ZenQMs has demonstrated their priority to the customer's success and has been most notable in how easy the integration of the system was to our processes.

**What do you dislike about ZenQMS?**

The only thing we have found in using ZenQMS is the dashboard has confused a number of our employees who will 'click' on the 'pie' to see any missing trainings/reviews and be presented witha full listing of everything. They have found that the coming due trainings, although showing a 2024  date. Once we troubleshoot with them they can see that although they just completed one training that training will remain on the list, only with the date for the next review.

**What problems is ZenQMS solving and how is that benefiting you?**

Document Control, Centralization of training, and soon to be - Audit/Vendor Management, Change Management, CAPA

**Official Response from Jonah Krakow:**

> Thank you for your enthusiasm about our eQMS software. We’re happy to hear you’ll be expanding your usage to our other modules for CAPAs and audits, and we hope you find them as easy-to-use and intuitive as our Documents and Training modules.
As for the confusion with the dashboard, we have a few articles in our Knowledge Base that users can read for a quick refresh of the Training Status pie chart. But barring that, users can click the colored pie pieces to see items of different types - Green: items completed/not due, Yellow: items coming due within 30 days, red: items past due. Clicking the center % circle will show a list of documents from all 3 categories. We hope this helps!

  ### 48. ZenQMS is easy to use, intuitive to navigate, and looks very clean and professional.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samantha J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 27, 2023

**What do you like best about ZenQMS?**

I like how easy it is to use but I also like the amount of support that the ZenQMS team provides. They have dozens of instructional vidoes and they are extremely responsive to help desk tickets.

**What do you dislike about ZenQMS?**

The audit module is completely different from the other modules in how it functions. It's not very intuitive which makes it very difficult the nagitate and use.

**What problems is ZenQMS solving and how is that benefiting you?**

Previously my company was a paper-based system, ZenQMS is helping us go electronic with our Quality Management System. Paper is easy to lose so moving to ZenQMS is helping us track our deviations, CAPAs, documents, training, etc. and it's also helping us stay on top of commitment actions by sending us reminders. I love the reminders and notifications, you can set them at a frequency that is most helpful to you (the user).

**Official Response from Amanda Hebrink:**

> Thank you Samantha for your thoughtful comments about ZenQMS. We love hearing how intuitive and easy it is for you to use.
An update to our Audits module is on the roadmap, but in the meantime, please be on the lookout: we’ll have a member of our CS Team reach out to you with insight into the module as well as ways to manage audit activity in the app. Thanks again for your feedback!

  ### 49. YMC America - Review of ZenQMS

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rob D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 10, 2023

**What do you like best about ZenQMS?**

The support team has excedded all expectations. They are responsive and generous with their time (Specificly Emily Ruth). YMC Employees like how easy it is to find documents and see what is due on the dashboard. As soon as you log on, it is easy to know what you need to do. Also, the email notifications are helpful to remind users when they are assigned a task or need to complete training.

**What do you dislike about ZenQMS?**

I find it difficult to remove categories and roles. This may be due to my inexperience with the software. ZenQMS U has been a great resourse and I have not had time to go through all of the courses. Doing so would likley clear things up.

**What problems is ZenQMS solving and how is that benefiting you?**

Revision control of QMS documentation , training and access to informaion. 
I have been with YMC America for over a year and have not had time to expolore other modules. So far, I have been impressed with how easy it is to access documents and see who is past due on their training.

**Official Response from Amanda Hebrink:**

> Thank you for your thoughtful review, Rob. We’ve worked hard to keep our software simple so we appreciate your kind words about our dashboard and our Client Success team.
As you mentioned, ZenQMS U is a comprehensive resource, so when you have some time, we invite you to check out the videos and articles specifically geared toward managing the roles and relationships within each module. Of course you're always welcome to reach out to us at help@zenqms.com with additional questions, or when you’re ready to explore our other modules. We’re happy to help make the process as seamless as possible. 

  ### 50. A Good Program that Could Be Better

**Rating:** 3.0/5.0 stars

**Reviewed by:** Christine D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 08, 2023

**What do you like best about ZenQMS?**

We pruchased ZenQMS with the hopes of removing manual work off of us. Prior to the software, we would manually have to download each individual training record, rename the file name and save it to each employee's training binder on our network. Additionally, we would record each training in a tracking program we had for this purpose. ZenQMS, when fully transitioned onto it, would likely be very helpful with this, and this was its biggest pro for us. Unfortunately, it is taking us some time to get there, as explained in what our company doesn't like.

The other thing we really liked about ZenQMS is our point of contact (POC), Elizabeth. She has been very helpful and attentive to our needs during our transition period.

**What do you dislike about ZenQMS?**

The worst thing about ZenQMS is the implementation process by far. Data Migration is buggy and sensitive to spelling mistakes. We have spent hours upon hours QCing training records that should be in the system after several rounds of Data Migration and are not. This makes it especially frustrating when pulling training reports for our auditors because then we have to go in and QC it based on our own records outside of ZenQMS to ensure the person has all the trainings completed that they should. We have had to edit these excel files manually to include the trainings that should be there but are missing. Also, the training reports are not customizable before downloading. We have had to go in and manually number our SOPs once we downloaded the training report as an Excel file. We have also requested customized training reports in the past from the ZenQMS team. At first, we went through their Help Desk for an audit, and the first time, they were extremely accommodating and prudent. The second time, they were very rude and unwilling to provide us with what we needed in a timely manner. Fortunately, we went through our POC for help, but I wonder if they also edit the training reports once downloaded from the system. I found errors in the training reports provided from our POC, namely document categories not matching the documents, which shouldn't have been the case if the system was doing the generating of the report. This process of transitioning has been months in the making, and it's been time consuming and frustrating at times. We are still finding errors from data migrations that we are trying to fix."
 
Additionally, we wouldn't say the system is user-friendly. My team and I were trained as super-users, and I have the most experience with the software as I was the one to validate it for my company's use. My team members still have difficulties using it--as it is not clear-cut or intuitive. There are also many ways to do and view the same thing, which I think is helpful in some cases but extremely confusing for someone who didn't recieve super-user training. The training materials provided to us from ZenQMS to give to our fellow non-superuser employees were not helpful. My team and I created our own guides for our fellow employees to use while navigating, and I have made myself a resource for them to come to, jumping on calls with employees as needed to help them through the process.  We have had some complaints about it because of this.
 
The system is not fully customizable either. Our POC at ZenQMS has told us that updates will be made in the future, but the training dossiers/reports should be customizable with what information we want to see. We cannot backdate, if needed, and anytime we want to upload a document that was maybe signed years ago, we have to go through the Data Migration process (which involves filling out a template and compiling documents to send to ZenQMS). It would be so much easier to just upload the document, be able to edit the dates and versioning. Versioning is also not editable. We can't have minor versioning like (0.1, 0.2, 0.3, etc.), which has forced us to rethink how we do versioning at our company. Also, if you manually put in training for someone, you cannot edit the date they trained; it is automatically put in as the current date.

When it comes to completing trainings, the system doesn't force anyone to review the document they're training on. It is very easy for an employee to just sign, saying they read the document, and move on without actually looking at the document.

**What problems is ZenQMS solving and how is that benefiting you?**

We no longer have to manually save and record each individual training certificate for our employee trainings.

**Official Response from Jonah Krakow:**

> Christine, we appreciate your honest, constructive feedback about ZenQMS. We’re glad you could connect with us directly to clearly voice your pain points. Although we work hard to give our clients the best quality management tools possible, in the spirit of continuous improvement, it’s critical for us to receive this feedback and fully understand what more we could be doing to improve your experience. We look forward to our upcoming call. Thank you.



## ZenQMS Discussions
  - [Does anyone have an Zen administrator procedure they can share?](https://www.g2.com/discussions/does-anyone-have-an-zen-administrator-procedure-they-can-share) - 1 comment, 2 upvotes

- [View ZenQMS pricing details and edition comparison](https://www.g2.com/products/zenqms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+17%3A32%3A52+-0500&secure%5Bsession_id%5D=05a8fcf5-9b0f-47c2-b6f7-f2e0ee2b833a&secure%5Btoken%5D=c545fa7fded6f7af5930cea52ea53a04fea37a262a9155ae78fcaf4701347083&format=llm_user)
## ZenQMS Integrations
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)

## ZenQMS Features
**Quality Management**
- Design Controls
- Audit Management
- Supplier Network Management
- Risk Management

**Nonconformance**
- Conformance Records
- CAPA
- Change Management

**Quality System**
- Analytics & Reporting
- Real-time Collaboration
- Document Control
- Quality Processes

**Quality system**
- Document Control
- Collaboration
- Analytics and Reports

**Risk Management**
- Assessments
- Operational Risk
- Supplier Evaluation

**Inspection Management**
- Templates
- Workflows
- Corrective Actions

**Platform**
- Integration
- Security & Privacy
- Mobile Access
- Flexibility

**Services**
- Implementation
- Training & Learning
- Customer Support

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