Xenioo Reviews & Product Details

The features I like most about Xenioo are how easy it makes scheduling automation that triggers either by date or by user actions and how easy it is to configure bots with options to send reminders for upcoming webinars, confirm attendee status, answer common questions, and depending upon which option attendees select, configure their conversation according to their profile. Another feature I appreciate is the permission system. Unlike sending everything to one inbox, now each team member has their own area to log into, review the analytics and customize the messaging. Review collected by and hosted on G2.com.

While you cannot learn Xenioo overnight, you also don't become proficient in just one afternoon, you need to spend the time reading the manual, working through the tutorial, and creating your own internal templates for the repetitive processes such as post event surveys, in my case; but once you pass this hurdle, the value of Xenioo far outweighs the time spent. Review collected by and hosted on G2.com.

Xenioo has more than one feature that I like; its ability to easily visualize and adjust in real time the paths the bot takes based on user input, facilitates optimization ensuring a seamless user experience. And while I'm no NLP expert, the NLP engine is intuitive and minimal knowledge is enough to train the bots to interpret and respond consistently to our users' questions. Review collected by and hosted on G2.com.

It's not a platform that can be mastered in a couple of days, and to get the most out of it some patience is needed. That said, Xenioo becomes a very powerful and adaptable platform. Review collected by and hosted on G2.com.

Its graphical user interface is simple to use. Drag and drop system makes it incredibly easy to design conversation flows, which not only expedites creation but also enables rapid iteration and testing of various conversational strategies. It has good multi-channel support, we can deploy our chatbots on various platforms such as our website, Facebook Messenger and WhatsApp. Review collected by and hosted on G2.com.

Even if the software is feature-rich and powerful, Xenioo might improve the offering by providing more affordable options for smaller businesses who may really benefit from this technology. Review collected by and hosted on G2.com.

Not only does it save us a ton of time, but it also makes it simple to generate an embed code and alter the chatbot's appearance to match the style of our website. We can also easily integrate the chatbot with our internal tools and work processes thanks to Xenioo's ability to communicate with our current applications and systems via webhooks and APIs. Review collected by and hosted on G2.com.

Although there are many features available on Xenioo, there have been occasions when I've needed more sophisticated customization or specialized functions that aren't readily available on the platform. Review collected by and hosted on G2.com.

What stands out most about Xenioo is its intuitive interface and the versatility to create complex conversation flows. The wide range of available integrations makes it easy to connect with other tools and systems, which significantly enhances the functionality of my chatbot Review collected by and hosted on G2.com.

There are times when I feel like the documentation for the more sophisticated aspects might use some more work. I have occasionally found myself searching for further information that is not always readily apparent in the current documentation, particularly when investigating advanced integration options Review collected by and hosted on G2.com.

The conversation flow builder's versatility is something I truly appreciate. One big benefit for increasing the chatbot's functionality is the easy interaction with outside services through connectors and APIs. Furthermore, the customer service is excellent, offering prompt resolution of any issues. Review collected by and hosted on G2.com.

I occasionally run across constraints when it comes to personalizing the chatbot's look, particularly when it comes to sophisticated design. Review collected by and hosted on G2.com.

- It has so many features (nearly 50) that it gives immense flexibility to build the chatbots of our need.

- The database feature helped us such that every time we need to change any data, we don't require to change it inside the chatbot flows.

- Great AI; among the chatbot software I know, it's the only one that offers such AI and context feature, also allows Dialogflow integration.

- Lastly, we chose Xenioo because we wanted to use the chatbot on multiple platforms, and it offers chatbots for 12 channels. Review collected by and hosted on G2.com.

- I faced bugs multiple times, mostly while testing and sometimes in setting AI

- My interaction with their customer support was not good

- Complex in the beginning, has a learning curve Review collected by and hosted on G2.com.