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SurveyHero Reviews & Product Details

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Average based on 55 real user reviews.

Perceived Cost

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SurveyHero Reviews (55)

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Reviews

SurveyHero Reviews (55)

View 1 Video Reviews
4.4
55 reviews

What do users say?

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Users consistently praise the ease of use and intuitive interface of SurveyHero, highlighting how quickly they can create and manage surveys without extensive training. Many appreciate the platform's flexibility and the variety of features available, making it suitable for both academic and professional needs. However, some users note that the free version has limitations, particularly regarding data export options.

Pros & Cons

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Elghali s.
ES
Elghali s.
Business Analyst – Performance Financière
Small-Business (50 or fewer emp.)
"Clean, Intuitive Survey Tool Made Even Better with a Student Account"
5/5
What do you like best about SurveyHero?

What I like best about SurveyHero is its clean and intuitive interface. As a student, I found it easy to understand how to create and manage surveys without needing much time to learn the platform. The survey setup process is straightforward, and the overall design makes it easy to navigate between different options. I also appreciate that SurveyHero offers a student account, which makes a professional survey tool more accessible for academic research and university projects. Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

One area that could be improved is the onboarding experience for new users. The interface is generally clear, but it would be helpful to have more guided examples or templates specifically for academic research and student projects. I would also appreciate clearer explanations of which advanced features are included in each plan, so it is easier to understand the differences before starting a survey. Review collected by and hosted on G2.com.

MM
Martín M.
Doesn't apply (student)
Small-Business (50 or fewer emp.)
"Efficient, clean, multilingual and student-friendly"
4.5/5
What do you like best about SurveyHero?

I've been juggling between different online survey platforms for my school project, but SurveyHero really stands out: its menu is really straightforward and presents all the item options in a single column. It only took me about ten minutes to set up my survey. As a student, I needed something practical to use with clean-looking results, and SurveyHero does just that. Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

Honestly, the platform is not really clear on what is included and what is not on their free plan: there is a 30-day survey expiration and you can't create customized themes. I understand these limitations and they are pretty reasonable ones, but I would have valued a pop-up when setting up my account that informed me of what I could and couldn't do Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Collecting and Understanding Responses Made Easier"
4.5/5
What do you like best about SurveyHero?

It has made it much easier for me to collect and manage information. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content for social media. I often prepare surveys for nutrition assessments, wellness programs, participant registration, and feedback after health education activities. Having everything in one place makes this part of my work much easier. One thing I noticed from the beginning is that it is very easy to use. I did not spend much time learning it because everything is placed where you expect it to be. I use it regularly whenever I need questionnaires or feedback forms, and it has become part of my normal work. The setup was simple, so the ease of implementation was good for me. I also like that it gives me enough flexibility without feeling confusing. I can create different types of questions depending on what I want to ask, and once responses start coming in, everything stays organized. The reports are easy to understand, and I like being able to look at the results in different chart views. Filters also make it easier when I want to focus on a particular group of responses, and exporting reports is useful when I want to keep records or review the data later.

The number of features feels right for the kind of surveys I create because I have not felt that anything important is missing. Performance has been smooth during my regular use. Surveys open quickly, responses are saved properly, and reports are ready without long waiting times. Moving between the survey, responses, and reports feels smooth, which saves time when I am reviewing information. Also, Once the responses start coming in, everything is easy to follow. I can quickly check individual responses or look at the overall results with different charts and tables. It helps me understand the responses without spending too much time. Creating surveys, collecting responses, and reviewing the results all happen in one place. The ease of integration with my daily work has been good because it fits well with my clinic work and health education projects. Overall, SurveyHero helps me collect better information, keep responses organized, and understand the results more easily. Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

When I review survey results, I sometimes switch between the charts, data table, and individual responses to get the complete picture. Each view is useful on its own, but for longer surveys I occasionally move back and forth before I finish reviewing everything. Having little more information together on one screen would make reviewing responses a bit faster. Review collected by and hosted on G2.com.

Verified User in Sports
US
Verified User in Sports
Small-Business (50 or fewer emp.)
"SurveyHero Makes Creating, Customising, and Sharing Surveys Effortless"
4/5
What do you like best about SurveyHero?

What I like most about SurveyHero is how easy it is to create and customise surveys. The platform is straightforward to navigate, and the range of question types makes it simple to build a survey that matches the needs of my project. I also found it easy to share the survey and then review the responses afterward. Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

The app has some useful features, but they’re limited unless you upgrade to a paid plan. Review collected by and hosted on G2.com.

Patricia S.
PS
Patricia S.
Student
Small-Business (50 or fewer emp.)
"Intuitive Drag-and-Drop Surveys in Minutes"
5/5
What do you like best about SurveyHero?

"What I like best about SurveyHero is how incredibly intuitive it is. The drag-and-drop builder allows you to create professional-looking surveys in minutes without any technical skills. It’s smooth, fast, and makes the whole process hassle-free." Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

What I dislike most is that almost every advanced feature is locked behind a paywall. While the builder is easy to use, you can't even export your data to Excel or use skip logic without upgrading to a paid plan. For a casual user, the subscription price feels a bit high Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
UB
Verified User in Business Supplies and Equipment
Small-Business (50 or fewer emp.)
"Quick, Easy Surveys with Flexible Question Formats"
4/5
What do you like best about SurveyHero?

I liked the different formats I could use for my survey e.g multiple choice, open ended questions. It was also quick and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

not being able to analyse all my survey answers together but that mightve just been the free trial option i used that had that. Review collected by and hosted on G2.com.

JR
Joleen R.
Student
Mid-Market (51-1000 emp.)
"Everything I Needed for Student Surveys—Straightforward and User-Friendly"
5/5
What do you like best about SurveyHero?

It has all the features I needed as a student to create the surveys required for my project, and it made the whole process straightforward. Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

Nothing to complain about—everything was straightforward and user-friendly, and the whole experience felt easy to use. Review collected by and hosted on G2.com.

NL
Nor eddine L.
Researcher
Small-Business (50 or fewer emp.)
"Highly Customizable Surveys That Fit Our Needs"
4/5
What do you like best about SurveyHero?

I can customize my survey exactly the way I want, and I can add more parameters as needed. Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

The website’s theme doesn’t feel as modern as other websites. Review collected by and hosted on G2.com.

Marie S.
MS
Marie S.
Student Research Assistant (Hilfswissenschaftler)
Mid-Market (51-1000 emp.)
"User-Friendly Interface with Powerful Logic Features"
4.5/5
What do you like best about SurveyHero?

The logic features that allow you to hide or reveal questions based on responses is really nice! The interface is also very user friendly. Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

Some of the important features are paywalled, but it is worth it for the quality of the tools. Review collected by and hosted on G2.com.

RC
rory c.
student
Small-Business (50 or fewer emp.)
"fast to start and is easy to use but the data loss is a problem"
2.5/5
What do you like best about SurveyHero?

its easy to use for any age and you can start for free 0$ Review collected by and hosted on G2.com.

What do you dislike about SurveyHero?

that the data goes away after away and the performance is slow Review collected by and hosted on G2.com.

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Pricing

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SurveyHero Comparisons
SurveyHero Features
Survey Builder
Customizable Questions
Templates
Question Branching
Branding
Multimedia Support
Reporting & Analytics
BI Tools Integration
Data Exporting