Having used the software for workforce management, this reviewer finds it greatly simplifies scheduling and improves team communication. New features sometimes lack guidance, which can make them difficult to navigate.
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Sona has enabled the centralisation and standardisation across our organisation. The fact that Sona is web and app based is the perfect combination to be able to use it where ever you are and with whatever device you have available. It has enabled easier management oversight, reporting and for staff, a much easier way of seeing their work patterns, and being able to pick up hours whenever they are available. The Customer Success team are in frequent communication and like to hear from their customers what they need from the system and ask how is best to do that. They have the technical know-how for the Care Sector to have a product that provides the best solutions for us. Review collected by and hosted on G2.com.
In the beginning of our implementation it was harder to see what the end product would do, so we have had to make some substantial adjustments along the way. Some new product features have been released but not always communicated well, this is something Sona have taken feedback on and have improved drastically. Review collected by and hosted on G2.com.
Sona took the time to understand our needs as a specialist care provider and we were able to amend an already fantastic rostering system into something more bespoke. Finding a system that aligns with all our business objectives of what we were looking for was difficult. We required something that was really user-friendly for our support team but also easy to navigate for our administration and management team. Sona really fit the bill for that.
The implementation phase was smooth and efficient. They were proactive in addressing any potential challenges and provided clear, timely communication throughout the entire process. Having one point of contact for all our issues made the implementation really seamless.
One of the standout aspects of working with Sona was their unwavering support. Their team was always available to answer our questions, offer guidance, and ensure that we were fully comfortable with the new system. This level of support has been invaluable to our team as we adapted to the changes. We continue to receive support and cannot give enough kudos to our Customer Success Manager Louise who has supported us through the whole journey.
Since the integration, we have seen mass improvements in our workflow and efficiency. Rostering now takes significantly less time meaning our administration and management team can focus on other areas. The new system has streamlined our processes, reduced tasks such as invoicing which has reduced down from a full day's processing to 2 hours and allowed us to focus more on strategic initiatives. The positive impact on our business has been undeniable.
In summary, we would choose Sona again in a heartbeat because the system has made a huge impact on efficiency within the organization. Review collected by and hosted on G2.com.
Not a dislike but the guides that have been created now were not available in Sona's infancy but have been really beneficial to us since they have been created. Review collected by and hosted on G2.com.
As a forward-thinking social care organisation, we are constantly exploring innovative solutions to streamline our operations and elevate the quality of care we provide. After an extensive review of the market for integrated rostering, HR, and payroll systems, we are pleased to announce our decision to implement Sona.
Seamless Integration
The need for a unified system that facilitates a smooth workflow between rostering, HR, and payroll functionalities was a key factor in our decision-making process. Sona offers a seamless, integrated solution that promises to minimize administrative inefficiencies and enhance staff and service user experience.
Industry-Specific Expertise
What sets Sona apart is its grounding in the real-world needs of the social care sector. Built by industry professionals, the system is attuned to the unique challenges and ever-changing demands of social care.
User-Centric Approach
Sona places a strong emphasis on user experience, offering an intuitive interface that is easy to navigate. We anticipate that this user-centric approach will translate into a quicker adaptation period for staff, and a more streamlined service delivery process for our service users. We are particularly excited by the lines of real-time feedback and communication it will give frontline staff with leaders across our organization.
Scalability
With our commitment to sustainable and adaptable care models, Sona's scalability assures us that as our services grow and evolve, our operational tools will keep pace, making it a sustainable investment for the long term.
In summary, Sona’s integrated, sector-specific, and scalable features make it an ideal choice for Cartrefi Cymru. Review collected by and hosted on G2.com.
Nothing obvious yet, we have some risk assessments on the implementation given that there is significant reliance on a single system. Sona could improve their offer by giving some upfront guidance/reassurance in terms of backup/contingency planning/downtime response. Review collected by and hosted on G2.com.
This product allows us to manage and control our rosters more effectively, we no longer have messy paper rosters with scribbles from staff swapping shifts displayed on notice Boards.Monthly rosters are created from templates in minutes, which is a real time saver. Our managers can published available shifts which notifies our staff on the app instantly, managers no longer have to make multiple phone calls to ask staff if they can cover shifts saving vast amounts of time.Our staff can check when they are working from anywhere at anytime, and they are now picking up available shifts which has already saved us paying elevated agency worker costs.Another great feature is Sona 'Wellbeing' where staff check-in to tell us how they feel. Making sure our staff are happy in their roles is extremely important to us, this is a great tool to help us monitor this and we are hoping this will improve retention. Review collected by and hosted on G2.com.
You don't have the ability to check your staffs details, managing staff is currently performed by Sona. Although requests are processed quickly this is not ideal, however I am aware a 'Users Management' feature will be available soon which should resolve this. Review collected by and hosted on G2.com.
Sona has worked with Majesticare to ensure that a holistic solution is provided. They have listened to our requirements and frustrations with current systems and worked with us to provide a system that will work for our teams and us and not just meet our requirements but improve our overall offering. They have ensured the right people within the team are available to answer any questions and have come across extremely knowledgeable within their fields as well as being excellent at communicating regarding our current projects. We are very much looking forward to working with the Sona team in the future. Review collected by and hosted on G2.com.
I am just looking forward to getting the solution set up and launched within our homes. Review collected by and hosted on G2.com.
The team at SONA could not be more helpful and accommodating, they are always keen to hear new ideas and take initiatives to better enhance the product. The system is very user-friendly not just for the end-user but also for the administrators - it is so simple to use and so very effective at what it does. Review collected by and hosted on G2.com.
I have not found anything I dislike yet, the product is constantly being developed and sometimes this can take time but given the growing nature of the business they do manage expectations well on this and always deliver on their promises Review collected by and hosted on G2.com.
It has helped so much with rota management now that we are not chasing staff for their availability, instead we are posting shifts and it is up to them to take shifts as and when. Review collected by and hosted on G2.com.
It would be a good idea to have a drop down box for dates where you could tick all dates that the staff member will be working those hours, and click upload. With working on a rolling rota this may save time for us. Review collected by and hosted on G2.com.
The product team have worked with us to tailor the solution from its basic form to a product that meets our organisational needs, both in terms of back-end and front-end usage. Review collected by and hosted on G2.com.
There are still a few bumps that would make Sona work better for us but there is a road map in place for these improvements to be made. Review collected by and hosted on G2.com.
Friendly Interface, quick and easy to use, easy to interact with clients Review collected by and hosted on G2.com.
It took a while to get it to the stage it's at now Review collected by and hosted on G2.com.
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