RentWorks Reviews & Product Details

Flexibility to design our own rate structure and adapt it when the need arises. Review collected by and hosted on G2.com.

So many reports and menus that if you can't remember where something is and it's not on your favorite list, it's very hard to find or use "help" to locate it. Review collected by and hosted on G2.com.

I like that the software is set up to be as user-friendly as possible, with as few screens for the end-user as possible. As a manager, I also appreciate the customization of the favorites screen that allows me to quickly find, and use tools I need that could otherwise be lost in the sea of options this software offers. Review collected by and hosted on G2.com.

I do dislike how much it seems to be geared toward 'add-ons', which is unfortunately a sign of the times. What should probably come bundled together in the modern age, such as online reservation integration (website and Facebook,) and internal damage recovery. Review collected by and hosted on G2.com.

Mayfair Rent-A-Car has been using Bluebird’s RentWorks software for over eleven years and has been very happy with the product. It is very user friendly, which makes it easy for new and existing team members to navigate. When there is an issue, the Mayfair team especially likes the ability to use the online support system. The ability to spell out the problem and the use of team viewer makes solving problems very easy. In addition, the user conference gives the opportunity to network with other users and meet the Bluebird team. Both Angela Margolit and Rob Hano have always been very accessible and willing to support our company when needed. I enthusiastically recommend Bluebird! Review collected by and hosted on G2.com.

There are not many areas to dislike. Recently bluebird has added a customer relations manager to reach out to its current customers with any question or issues we may be having. I believe this is a great step and will only improve the product! Review collected by and hosted on G2.com.

Angela is dedicated to customer service and technology implementation. She listens to every client as if they were her only customer. The software is easy to train to new employees and is clean to the eye. Whenever there is an issue, their customer service and technology team jumps right in to teach, and fix. Review collected by and hosted on G2.com.

Blue Bird's system is solid! But with that it's a bit outdated when it comes to new software and tablet usage. The rental system takes several "tabbed" clicks and several mouse clicks. Installing the software is very tricky, and almost always requires the help of the support team. This makes the desktop version a bit of a challenge when replacing computers or adding computers. Review collected by and hosted on G2.com.

A complete software package to operate a car rental company whether you have a single location or multiple locations. The software is capable to handle the various rental types from retail, corporate and insurance replacement. The system can handle billing, accounting and time clock functions as well. Review collected by and hosted on G2.com.

Does not have customization capabilities or car share rental systems which are looming on the horizon. There are workarounds for unique situations needed by car rental companies. Review collected by and hosted on G2.com.

Bluebird is an all-in-one software that inputs, retains, and reports my entire fleet information, my employee time clock, my customer base, and all contracts as well as financial records. Review collected by and hosted on G2.com.

Would like to improve bug crashes in the middle of a contract and locking that contract. Waiting for customer support to call me back when I have a customer waiting. Contract processing time would be faster with a barcode scanner and a driver's license identification hardware that works consistently. Review collected by and hosted on G2.com.

How powerful the software is. Odds are, if there is something you need it to do, it can already do that, or something similar. It handles everything from rentals, mileage-based fleet maintenance, direct billing, damage claims, and many more capabilities that it would take hours to fully discuss Review collected by and hosted on G2.com.

The learning curve. Rentworks is an extremely complex program. It seeks to be an all in one solution for almost every aspect of running a rental car company. As such, there is so much to learn in order to fully, or even mostly, utilize it. Thankfully, Bluebird offers many avenues of training to help users get the most out of their software. Review collected by and hosted on G2.com.

Access via the Internet. using the familiar windows based interface. tracking rates, your rental agreements, vehicles, and customers using multiple reports. They gave great tech support for the times that I had problems or couldn't figure something out. One of their advisers even stayed well after their closing time to help me out. It is dependable and easy to use Review collected by and hosted on G2.com.

I have no negative issues with them. Bluebird has always been very responsive in all our requests. If there is a special feature we would like to see in the system they will consider the request if attainable and attempt to oblige. Review collected by and hosted on G2.com.

The layout of fields and screens in the rental and reservations areas matches the dialog agents have with renters so the information can be filled in quickly. The tab, fill-in, process is fast with little backtracking. We love the equipment list and equipment check out/in area for GPS, child seats, EZPass etc. Reports are accurate and easy to run. Add on modules like Claims Manager and ERez are easy to get up and running and very helpful. The folks in NJ are a joy to work with! The program is reliable and works. We love stability in our operations and Bluebird is one of our most stable components of our operations. Review collected by and hosted on G2.com.

It's taken us awhile to tweak the security settings for each group of employees. It would be nice if the system was loaded with a generic security platform which you could change item by item as needed. Review collected by and hosted on G2.com.

Rent Works is a very easy to learn and easy to use product once you get the hang of it. We use this for back office accounting and reports. The ease of the reports and functionality are great. We use the Licensee bridge though and that tends to not play all that well with each other. This is in part due to restrictions from other avenues. If I were a standalone rental company or starting my own company for rental I would use this product first. Review collected by and hosted on G2.com.

We use this for back office and front but because we don't use it for everything exclusively we have translations and timing delays. Not really the fault of the product though. Small extra steps in some process that seem annoying but could be just because I am used to a completely different system for so many years. Review collected by and hosted on G2.com.