# Kucoin Reviews **Vendor:** Kucoin **Category:** [Cryptocurrency Exchanges](https://www.g2.com/categories/cryptocurrency-exchanges) **Average Rating:** 2.9/5.0 **Total Reviews:** 35 ## About Kucoin KuCoin is a global cryptocurrency exchange established in 2017, offering a comprehensive platform for trading a wide array of digital assets. With a user base exceeding 40 million across more than 200 countries, KuCoin provides services such as spot trading, futures trading, margin trading, and staking. The platform supports over 1,000 cryptocurrencies and 1,300 trading pairs, catering to both novice and experienced traders. Key Features and Functionality: - Spot Trading: Access to a vast selection of cryptocurrencies with various trading pairs. - Futures and Margin Trading: Advanced trading options with leverage, allowing users to amplify potential returns. - Staking and Lending: Opportunities to earn passive income through staking and lending programs. - KuCoin Token (KCS): The platform's native token, offering holders benefits such as trading fee discounts and a share in the exchange's revenue. - KuCoin Feed: An AI-powered information hub providing real-time, personalized crypto market insights to enhance user decision-making. Primary Value and User Solutions: KuCoin addresses the need for a secure, user-friendly, and versatile cryptocurrency trading platform. By offering a wide range of digital assets and trading options, it enables users to diversify their portfolios and engage in various investment strategies. The integration of advanced tools like KuCoin Feed empowers users with timely information, facilitating informed trading decisions. Additionally, features like staking and lending provide avenues for passive income, enhancing the overall value proposition for its users. ## Kucoin Pros & Cons **What users dislike:** - Users express frustration over the **lack of transparency** at KuCoin, complicating fund withdrawals and raising red flags. (1 reviews) - Users face **poor support** , with long response times and inadequate assistance from both chatbots and human agents. (1 reviews) - Users report serious **security issues** with KuCoin, facing difficulties in withdrawing funds and invasive documentation requests. (1 reviews) - Users face **slow service** with responses taking over 48 hours, hindered by ineffective automated and generic support replies. (1 reviews) - Users often face **withdrawal issues** with KuCoin, struggling to access funds amid invasive information requests. (1 reviews) ## Kucoin Reviews ### 1. kucoin the new business beast in your hand **Rating:** 4.5/5.0 stars **Reviewed by:** jackson r. | Recepcionista virtual., Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Kucoin?** The application has three views: one for users who are starting, another for those who already know the basics, and another for experts. The integrations with many markets, providing live cryptocurrency value measurement, is a truly valued feature. The performance of the application on mobile, for example, is magnificent and very smooth. Additionally, the return price for new users is incredible, because by making transactions with USDT, for example, you get bonuses for each transaction. The support is always friendly and quick in solving issues with deposits or questions about the application. Regarding AI integration, the bots for automating futures or investments are very useful and easy to use, even for people who are not so expert in this field. **What do you dislike about Kucoin?** So far, I think the application is on an excellent path. I would only say that it needs to integrate courses for new users; this would help more people use it for cryptos. I would like them to include courses on cryptocurrency management, market study, futures study, and also content to follow trends according to current news. **What problems is Kucoin solving and how is that benefiting you?** It helps me solve problems like keeping cryptocurrency values up to date and almost automatically. Also, their blog is very useful to me for its studies on gold and mineral values, stocks, and cryptocurrencies. ### 2. Crypto Exchange **Rating:** 4.0/5.0 stars **Reviewed by:** Luca P. | Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2025 **What do you like best about Kucoin?** ✅ Extensive Cryptocurrency Selection KuCoin supports over 700 cryptocurrencies with 1200+ trading pairs, which significantly exceeds what most competitors offer. The platform provides access to major assets like Bitcoin (BTC), Ethereum (ETH), and established altcoins, but where it truly excels is in listing emerging projects and smaller market cap tokens that aren’t available on other exchanges. This comprehensive selection enables early access to potentially profitable opportunities that larger exchanges typically avoid due to conservative listing policies. ✅ Advanced Trading Infrastructure The trading terminal offers three customizable layouts (Classic, Professional, and Full Screen) with integrated TradingView charting capabilities. The interface supports sophisticated technical analysis with multiple timeframes, advanced order types, and comprehensive market depth visualization. The platform handles both spot trading and derivatives effectively, with perpetual futures contracts supporting leverage up to 125x and margin trading with up to 10x leverage on selected pairs. ✅ Automated Trading Ecosystem KuCoin’s trading bot infrastructure represents one of its strongest technical offerings. The platform provides multiple bot strategies including grid trading, DCA (Dollar Cost Averaging), and smart rebalancing algorithms. These bots operate continuously without manual intervention, executing predefined strategies based on market conditions and technical indicators. The bot setup process involves straightforward parameter configuration, making advanced algorithmic trading accessible without requiring extensive programming knowledge. ✅ Security Architecture The platform implements multi-layered security protocols including two-factor authentication (2FA), anti-phishing codes, trading passwords, IP restrictions, and cold wallet storage for user funds. KuCoin maintains a Proof of Reserves (PoR) system using Merkle tree verification, allowing users to independently verify that the exchange holds sufficient assets to cover all user balances. The platform has achieved SOC 2 Type II and ISO 27001:2022 certifications, demonstrating adherence to international security standards. ✅ Innovative Financial Products KuCard integration with Apple Pay and Google Pay enables direct cryptocurrency spending at millions of merchants worldwide. The card performs real-time crypto-to-fiat conversion, supporting BTC, ETH, XRP, KCS, USDT, and USDC with exclusive cashback rewards up to 3%. KuCoin Pay facilitates instant peer-to-peer cryptocurrency transfers with minimal transaction fees across over 50 supported cryptocurrencies. ✅ Web3 Integration The integrated Web3 wallet provides self-custodial asset management with direct access to decentralized applications (DApps), DEX protocols, DeFi platforms, and GameFi projects. This eliminates the need for separate wallet applications while maintaining control over private keys and enabling seamless interaction with the broader blockchain ecosystem. **What do you dislike about Kucoin?** The customer support system presents significant challenges that consistently impact user experience. Response times frequently extend beyond 48 hours, even for critical account issues. The initial support interaction typically involves automated chatbot responses that rarely address specific technical problems effectively. When escalated to human agents, the replies often consist of generic template responses that don’t demonstrate understanding of the actual issue. **What problems is Kucoin solving and how is that benefiting you?** The platform solved my biggest headache around early-stage token access. Previously, I’d miss promising projects because they’d only list on obscure exchanges with questionable security. Now I can participate in new token launches through KuCoin’s listing program without compromising on platform reliability or security standards. What really changed my trading approach was the automated bot functionality. Instead of setting alarms and manually managing grid trades during volatile periods, the bots handle these strategies 24/7. This has generated consistent returns during sideways markets when manual trading would be unprofitable due to time constraints. The passive income aspect became genuinely significant. Between staking rewards, flexible savings, and lending protocols, my idle crypto holdings now generate steady returns instead of sitting dormant in cold storage. The yields aren’t spectacular, but they’re reliable and compound automatically. ### 3. Beware of KuCoin.com - A Terrible Experience! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Kucoin?** Beware of KuCoin.com - A Terrible Experience! **What do you dislike about Kucoin?** I feel compelled to share my extremely negative experience with KuCoin.com, a cryptocurrency exchange that has proven to be more of a headache than a helpful platform. Since August, I have been trying to withdraw my funds, and it has been nothing short of a nightmare. Initially, signing up was straightforward, but that ease quickly turned into frustration. KuCoin.com has continuously refused to allow me to withdraw my money, and instead, they bombard me with requests for excessive personal information. They want detailed documentation about my bank account, my residency, and even the source of my funds that I initially deposited. It feels invasive and unnecessary, especially considering they didn't ask for any of this when I signed up. This has raised serious red flags for me. It seems like a scheme designed to keep users from accessing their funds. I’ve tried to communicate my concerns, but the lack of transparency and responsiveness only adds to my frustration. I strongly advise anyone considering using KuCoin.com to think twice. It’s not worth the hassle and stress of dealing with what seems to be a scam. Protect your money and look for a more reputable exchange! **What problems is Kucoin solving and how is that benefiting you?** Beware of KuCoin.com - A Terrible Experience! ### 4. Very Good Exchange but lack of simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Thibault L. | User Experience Design Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Kucoin?** For testing 5 of the other biggest exchanges. I can say that Kucoin is complete in terms of Trading features, and there are no bugs However, the introduction lacks simplicity. The interface must be simplified on the Desktop part. For the moving part. The application responds correctly, with no bugs encountered. But the interface needs to be refined a little more for the experience to be perfect. The team is working on it because some pages have been simplified for beginners, and that's a good point **What do you dislike about Kucoin?** There are too many options presented on one page. It is necessary to simplify the interface more in certain parts for better accessibility to beginner Traders and to review the nestings better **What problems is Kucoin solving and how is that benefiting you?** Kucoin is an exchange on which there is a lot of marketing animation, news and a lively community. It makes trading more social and attractive than other, more traditional platforms. We can say that they innovate and stand out from the competition in this aspect ### 5. Underrated Cryptocurrency Exchange. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric P. | Website Designer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Kucoin?** Kucoin has been an excellent solution as a cryptocurrency exchange and trading platform. There are a lot of coins that are available in Kucoin but not in other exchanges in market and that helped me make some good profits as well. **What do you dislike about Kucoin?** I see some places in the app where Kucoin can focus and make some improvements, such as speed and making their UI a little more user-friendly apart from that, it is a complete, secure, and recommended cryptocurrency exchange. **What problems is Kucoin solving and how is that benefiting you?** I use different cryptocurrency exchanges to trade and exchange my digital assets, but I like Kucoin because it's an all-in-one package. I get all the features and a P2P network to exchange my cryptocurrency for regular currency. It also makes the exchange of digital currency easy, secure, and fast. ### 6. Decent Approach! **Rating:** 4.5/5.0 stars **Reviewed by:** Asim M. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Kucoin?** KUcoin is a well-known crypto trading platform. Firstly, I would say that they offer a wide range of coins for trading. Secondly, the user interface isn't as tricky as other crypto trading platforms, so it is also suitable for beginners. Other than that, it is also cheap compared to others as they don't charge a hefty trading fee on trades. **What do you dislike about Kucoin?** I believe they need an improvement in customer support as sometimes I have experienced they are inactive. **What problems is Kucoin solving and how is that benefiting you?** As I used to do future trading on other crypto trading platforms, I realised I was paying a hefty amount in terms of trading fees. However, switching to KuCoin was my best decision because now I can save more money on trades rather than losing in trading fees. ### 7. STAY AWAY FROM KUCOIN! **Rating:** 0.0/5.0 stars **Reviewed by:** Anthony D. | Information Technology Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2022 **What do you like best about Kucoin?** NOTHING, they are a horrible company with no ethics or care for their customers in the world! Keep your money away from these people,no site gets hacked like KuCoin. I just had4 thousand dollars worth of assets stolen from my KuCoin wallet and their service team can care less, they have no intention of helping. Their service team is rude, they tried blaming me even though I followed all security procedures and then some. Now I'm out 4 Grand that they have no interest in helping me. Stay away from kucoin, if you for whaver reason decide to use them, don't say you weren't warned when all of your assets are stollen and their support team does nothing to help. **What do you dislike about Kucoin?** The fact that I had my account hacked, 4 thousand dollars worth of assets stolen, and the complete lack of care or help from their "service team". You assets and money would be as safe with a homeless crackhead as they are with KuCoin! **What problems is Kucoin solving and how is that benefiting you?** None, they allowed my account to get hacked, 4 thousand dollars to be stolen, and have not offered to help in any way. ### 8. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin S. | Investor, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Kucoin?** If you’re saving, you’re succeeding. Start putting your money to work and earn fifty percent weekly whenever you puts your money to work on ( Stake crypto wisely . C om ) **What do you dislike about Kucoin?** Nothing negative about this website . Always **What problems is Kucoin solving and how is that benefiting you?** If you’re saving, you’re succeeding. Start putting your money to work and earn fifty percent weekly whenever you puts your money to work on ( Stake crypto wisely . C om ) ### 9. An easy-to-use, Safe, and Secure Crypto Exchange **Rating:** 4.5/5.0 stars **Reviewed by:** Noeen c. | Academic Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Kucoin?** low deposit, withdrawal, and trading fees Very simple to use – perfect for beginners Good range of coins, including newly released cryptocurrencies Good security features No verification – anonymous trading **What do you dislike about Kucoin?** The user interface is somewhat complex, and some actions are difficult to understand. This issue can be resolved by efficient Customer Support Service. I think the Customer Support department requires a slight improvement. **Recommendations to others considering Kucoin:** I have been using Kucoin for the last three years, and I feel it's a user-friendly exchange for trading and lending. It won't disappoint you. **What problems is Kucoin solving and how is that benefiting you?** I joined Kucoin way back in 2019. I use KuCoin to buy and sell coins from Bitcoin and also as a wallet for all of my crypto assets . My experience with Kucoin has always been positive, and both deposits and withdrawals have been speedy and straightforward. ### 10. Interesting Growing Trading Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Kucoin?** I like the variety of tokens. The easiness of signing up. Low requirements for KYC for crypto use. The user interface is really nice, smooth, clean and I like the colors. I like the access to bots. **What do you dislike about Kucoin?** There are advertisements that are too flashy and get annoying after some time entering and getting those ads every time. Also, I dislike the fact that when using that bots, the reference yield is annualized, which shows an enormous but unrealistic performance under every bot. Finally, I do not like the display of my wallet. When I buy a toke I would like to be able to see it through main and not going to trading. **Recommendations to others considering Kucoin:** Give it a try! it is a very nice platform. **What problems is Kucoin solving and how is that benefiting you?** I have found specific tokens I could not find in any other platform, and their database of tokens is constantly growing. At the same time it was really easy to create an account in contrast to other service providers. ### 11. Simple and Easy Cryto Exchange **Rating:** 3.5/5.0 stars **Reviewed by:** Mustafa T. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2022 **What do you like best about Kucoin?** Simple and one of the best UI dealing with crypto exchange like BTC, ETH, XRP etc. **What do you dislike about Kucoin?** Some of the negative things about KuCoin are 1. Poor Customer Support 2. Slow Withdrawal and Deposit process **What problems is Kucoin solving and how is that benefiting you?** Simple and Easy Registration Process and Easy Crypto Buy Process. ### 12. Worst Exchange Ever (COTI 'Maintenance' for 7 days with no updates) **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Kucoin?** Good for the first 3 days until COTI withdrawal got suspended. **What do you dislike about Kucoin?** It's been seven days. Today is 2nd March 2022, and I still cannot withdraw COTI from the exchange. Every day is an opportunity to earn yield in treasury. Support is unhelpful at best and incredibly rude at worst. NO updates from COTI, no timeline whatsoever. The 'maintenance' is likely not maintenance at all. I don't recommend KuCoin at all. There are better exchanges out there. **What problems is Kucoin solving and how is that benefiting you?** Nothing. Support is rude and unhelpful. No updates. NOTHING from KuCoin. ### 13. Good exchange with lots of coins and good liquidity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Kucoin?** I like that they have a very high number of coins available. **What do you dislike about Kucoin?** Maybe their UI can be better in some spots. **What problems is Kucoin solving and how is that benefiting you?** It is helping me to trade coins. The benefits it realized for me is that it allows you to use all sorts of tools for trading. ### 14. Opened account ...deposit funds and buy coins....account disappears ! **Rating:** 0.0/5.0 stars **Reviewed by:** Les H. | Bakery Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Kucoin?** None at all ! Better exchanges on the market **What do you dislike about Kucoin?** Apart from them loosing my account and not being able to help ! Everything. No welcome or confirmation email just sms messages so delete them and you have less proof of an account opening. **Recommendations to others considering Kucoin:** Don't use or be prepared to lose **What problems is Kucoin solving and how is that benefiting you?** Opened an account with them and and same day bought a small amount (thank god) of alt coin to try their system and see how they work. Their website is very very glitchy and slow. However I persevered and checked my coins and was at that point happy. However 2 days later when I went to open my webpage (that normally logs on automatically for me) I got sent to the log on page which you have to manually input user and password...no problem. Oops it won't take my password so I request a code to reset....Nothing was received by either mail or sms. Hi HELP DESK .....explained the above and the answer I got back was 'sorry sir you are not registered with us by either your email or phone number !!!!!!!!!!!!!!!!!! HUH so I explained again but received the same answer over and over again. And since I never wrote down my UID number I didn't have any reference at all. I even explained and sent them my transaction email from SIMPLEX for my coins......"Sorry sir you will have to provide us with your log on details' I was absolutely dismayed with this tick the box service so I decided to create a new profile with the same log on details and see what happens. Guess what 7 hours later it won't let me log in again to my NEW account and is saying again that the password is incorrect !!! Absolute abhorrant service and now I've just feel I've been scammed by KUCoin as I have nowhere to go for help ! If anyone has any ideas regarding this issue then let me know. Or how you complain to the Singapore authorities to get my coins returned from their BLACK HOLE exchange ! ### 15. Crypto trading that is too rigid to compete with its competitors **Rating:** 3.5/5.0 stars **Reviewed by:** Asgar Ali T. | Head Legal Konsultan, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Kucoin?** We should be confused about why Kucoin could last this long time. **What do you dislike about Kucoin?** Nobody has been happy to play for a long time on Kucoin, because of its features, price, coin capacity, all doubts. **Recommendations to others considering Kucoin:** Hopefully with this review I myself can return to playing on Kucoin, and all parties can improve the Kucoin features. **What problems is Kucoin solving and how is that benefiting you?** When I panic about a certain coin price, there is a good kucoin price, but after I buy or sell on a kucoin account, it turns out that it is prank, there is a fake price ### 16. Kucoin is a SCAM and STOLE all my asssets **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Kucoin?** Nothing about them is good. they have poor customer service **What do you dislike about Kucoin?** - their 24/7 help chat is a bot that redirects you to the same articles - they did not actually withdraw my coins to my wallet **What problems is Kucoin solving and how is that benefiting you?** I have found no benefits with kucoin ### 17. Do not use Kucoin **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2021 **What do you like best about Kucoin?** Support looks friendly but they keep you on the line. In my case it took almost 1 year before I got an answer to my issue. Every Month I had to go back... **What do you dislike about Kucoin?** I traded POLY on their platform. But as they decided to delist POLY they just removed POLY from my account. It was removed without any notification. This is an ERC20 token and it would have been easy to transfer to another account. POLY is still a live project. So they basically stole my tokens. I cannot say it differently. Their support simple informs: it was delisted and you lost everything. I feel this is unacceptable. Nothing was done from their side to solve my problem. So please do not use Kucoin ! It's a Chinese exchange and the managers seem to live in the Seychelles. I will never use them again. **What problems is Kucoin solving and how is that benefiting you?** I hoped to receive my coins back or a fair compensation but you hot a wall. Very bad support and customer service. ### 18. Excellent option for a go to trading platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Kucoin?** Overall I like the ease of use of the platform, it's willingness to allow different coins than its competitors and that I feel I'm part of a growing community of users. **What do you dislike about Kucoin?** Customer service while it is getting better can still be improved. Better up to date FAQs needed. **What problems is Kucoin solving and how is that benefiting you?** It has slowly become my main trading platform over binance. I hope that trend continues. I enjoy the little innovations like the trading bots. ### 19. Useable Exchange With Some Niche Coins **Rating:** 3.0/5.0 stars **Reviewed by:** Saul J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Kucoin?** Kucoin has some niche coins that have high potential for big gains, especially lower market cap coins. It has also improved massively since it had a major overhaul of the user interface. Their fees are also comparable with some of the other exchanges, i.e. not extortionate or overpriced, which some niche exchanges are. **What do you dislike about Kucoin?** There are a lot of unnecessary emails once you're signed up and unsubscribing doesn't seem to work. Very annoying. Many of these emails also come in Korean, which I am not averse to but it shows that there is little personalisation in the process. There is also no option to consolidate small balances of coins into a single coin - the process still has to be done manually. I also had an issue with support when I couldn't access my account because of an authentication error - they were slow to respond and I didn't feel as though they were concerned at all which led to some frustration. **Recommendations to others considering Kucoin:** This is not the best exchange by a mile, but if it's the only exchange with the coins you want to trade listed, it's a perfectly acceptable option. I use it as a secondary exchange and very much recommend that others do the same. **What problems is Kucoin solving and how is that benefiting you?** I have been able to make some investments that weren't possible on other exchanges, especially in lower market cap coins. I have also been able to make payment for goods online using their easy withdrawal process. ### 20. BIG SCAM **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Kucoin?** nothing its big scam, they stole money everytime **What do you dislike about Kucoin?** Idiots from support, this is no serious company, when i tell them that i can;t screenshots from not exist wallet, they tell me send to us screenshots. **Recommendations to others considering Kucoin:** never, its BIG SCAM nothing more **What problems is Kucoin solving and how is that benefiting you?** They blocked acess to my account because i dont have screenshots from Wallet. Wallet not exist. I have password, i have email, tlephone number, ID, but i don't have screenshot so they defraud my 15000$, excellent. ### 21. A professional team that offers world class services for Shrimpy. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Kucoin?** Clean APIs that integrate easily for 3rd parties. **What do you dislike about Kucoin?** The liquidity has been improving on a daily basis, so there is nothing negative to say at this time. **Recommendations to others considering Kucoin:** It's an exceptional platform for accessing niche altcoins. They have a pleasant user experience, clean APIs, and a great support community to answer any questions you have about the platform. **What problems is Kucoin solving and how is that benefiting you?** Shrimpy (shrimpy.io) allows traders to copy portfolios from other top traders in the market by executing orders on KuCoin. ### 22. Kucoin Customer Service is Pathetic **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Kucoin?** I cannot honestly say what I like because they will not allow me back into my account, even though it is obvious that I am the owner of the account. **What do you dislike about Kucoin?** Their "customer service" is honestly the worst I've ever encountered. A different representative on every email (Connie, Krystal, Ivory, Cola, Sukey, Flower, Udora, Gakki, Kyle - are these even real people?). Literally no effort to truly resolve an issue - just the same stupid email responses "Dear valued Kucoin user, thank you for reaching out, truly sorry for your inconvenience, look forward to your reply," They NEVER respond to an actual question or attempt to find a solution. This is truly a pathetic way to treat customers. I opened an account with approximately $10K in February 2018. I lost my phone and all my second level apps just after that, and recently attempted to log back into the account. I was blocked and have attempted to re-establish my identity with five steps Kucoin requires. I successfully completed four of the five steps establishing my identity, but do not have details on where my original deposit originated. They obviously know who I am and even told me in an email exactly how much BTC was in the original deposit. The customer reps keep repeating the same message to me over and over. They know I am the account owner and will still not let me access my account. THEY LITERALLY DO NOT CARE. As others have said on different review sites - beware of Kucoin because there are parts of this company that appear to be a significant SCAM. **Recommendations to others considering Kucoin:** I made a $10K personal investment. I proved my identity painstakenly by submitting to and completing four steps required by Kucoin. I offered to submit to any further requirements if Kucoin would agree to a video conference. I asked that the issue be escalated to management. I've emailed at least nine "customer support representatives" on an endless email chain - it is obvious the reps do not even read the emails. The reps never answer direct questions or attempt to find solutions. **What problems is Kucoin solving and how is that benefiting you?** It is obvious from my interactions with their customer support representatives that they have no ability to actually work with clients to resolve issues. They are just box checkers. ### 23. Kucoin is a cryptocurrency exchange for the already informed traders. **Rating:** 3.5/5.0 stars **Reviewed by:** Sabah B. | Brand Ambassador / Content Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Kucoin?** The great thing about Kucoin is that it tends to list quality coins first before all of the other major exchanges. This allows for its users to be early adopters for coins before they get approved on the higher volume exchanges. Kucoin also has an extremely diverse range of cryptocurrencies and is easily the best place to go for the lesser known coins if you are living outside of Europe/Asia since the other exchanges won't have the same large coin pool to choose from. **What do you dislike about Kucoin?** The security is easily the biggest problem with the platform. Kucoin is still a fairly new platform which means it normally has the lower side when it comes in terms to volume. This means that during periods of high volume, a lot of the time the network will get congested and the platform will fail to keep up. **Recommendations to others considering Kucoin:** Learn to trade on more simpler exchanges first before considering. **What problems is Kucoin solving and how is that benefiting you?** Kucoin allows for me to be able to trade a lot of the newer, lesser known coins ahead of time. This allows me to be able to stay ahead of others on upcoming, promising projects. ### 24. Young and progressive platform - the interface should be more convenient **Rating:** 3.5/5.0 stars **Reviewed by:** Adi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Kucoin?** In the trading section, the platform shows you the fiat value of every coin and your balance (32 different fiat money - including USD) - this if totally helps. This platform has many crypto assests to trade or hold in the platform's wallet. The platform rates are fair and stable The platform API is pretty convenient and useful, it can be used for trading web/mobile applications This platform has great and valuable prizes in the trading competitions. Kucoin allows you to directly offer a coin/token to be listed on their platform, which is pretty great. **What do you dislike about Kucoin?** User interface is complex comparing to other crypto exchanges - it is hard to find some of the actions. The support in this platform takes a long time to respond to your questions, most of the time. This is not allowed to deposit USD, or other fiat currencies from credit card to the platform, and also - this is not allowed to withdraw fiat currencies to your credit card/bank account. **Recommendations to others considering Kucoin:** - Consider Using Kucoin platform if you really care about your wallet security - Kucoin support many security validations and 2 step-verifications. - Besides the Bitcoin/altcoins trading, consider using KuCoin if you lover young&cool platform design and if you want to follow your trade&wallet value in fiat money instantly. **What problems is Kucoin solving and how is that benefiting you?** I use KuCoin platform to trade Bitcoin and another crypto assets and use this platform as a wallet for my business cryptocurrencies. I offer tokens&coins to be listed in Kucoin platform. I am using also the Kucoin API documentation, which is pretty convenient and helpful. ### 25. Kucoin you guys are a joke - Nobody should sign up for this website **Rating:** 1.0/5.0 stars **Reviewed by:** Delambor F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Kucoin?** KuCoin Android App Available On Google Play Store KuCoin Adds Optional KYC Feature With Future Fiat Exchange Privileges Bread (BRD) gets listed on KuCoin! **What do you dislike about Kucoin?** Referral bonus pending for 5 weeks now KuCoin Promotions still missing Why do you have to hold KCS on the exchange in order to get dividend? Users would to hold KCS in their own wallet IS very very very slow system very bad Can't cancel open orders and can't witdhraw Withdrawal time is 3 hours (!) and got kicked from customer service chat There was no stop loss feature on Kucoin **Recommendations to others considering Kucoin:** Use if if you need an API and a platform that has many coins supported **What problems is Kucoin solving and how is that benefiting you?** Business problems were buying and selling money in different coins on the website, as well as withdrawing and depositing money from/to fiat Benefits were the availability of main coins like NANO which were not available on other exchange platforms ### 26. It is pretty good but not yet perfect **Rating:** 3.5/5.0 stars **Reviewed by:** Edi N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Kucoin?** It has the option to vote for which coins will be added to it It's rates are pretty fair It has many coins supported on the platform It has a fabulous web interface It is highly secured with 2-step authentication It has an API that can be used for trading scripts It always shows you the USD value of your balance, which is really helpful **What do you dislike about Kucoin?** It suffers from outages sometimes Wallets for specific coins are sometimes down for maintenance for long time, like the Nano wallet It does not allow depositing money from credit card It does not allow withdrawing money to a bank account **Recommendations to others considering Kucoin:** Consider using KuCoin if you're willing buy and sell coins and alts from Bitcoin and as a wallet for all of your crypto assets, using a usable to secure platform **What problems is Kucoin solving and how is that benefiting you?** I use KuCoin to buy and sell coins and alts from Bitcoin and also as a wallet for all of my crypto assets Benefits are mainly the usability and security, as well as their API which is really great if your tech is built using them ### 27. One of the best platforms out there **Rating:** 4.5/5.0 stars **Reviewed by:** Felino D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2018 **What do you like best about Kucoin?** You have the option to vote for the coins that are added. Their rates are fair enough It has many currencies supported on the platform. It has a wonderful UI interface. It includes highly secure with 2-step authentication. It has an API for coding - this can be used using any computer language to access and manipulate information on the platform regarding your own account, which is great if you want to set up some automation rules and automatic trading capabilities **What do you dislike about Kucoin?** Sometimes it is not online - uptime is not perfect Specific wallets are not available sometimes You cannot deposit money directly from bank You cannot withdraw money to a bank account **Recommendations to others considering Kucoin:** Use it if you need a SaaS wallet and also for trading crypto **What problems is Kucoin solving and how is that benefiting you?** Trade crypto coins from BTC, Kucoin is also a wallet for all of currencies Main benefit is security and robust API for coding ### 28. Platform is NOT robust **Rating:** 1.0/5.0 stars **Reviewed by:** Gernald F. | Co-Founder & CTO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2018 **What do you like best about Kucoin?** The platform's look & feel are good, it looks friendly and feels comfortable, the blue color makes me feel very comfortable on the site The platform has many coins and alts supported The platform enables you to have wallets for many coins without further installations -- I don't have to manually install the wallets of every coin on my PC **What do you dislike about Kucoin?** The platform has many coins on maintenance The platform's layout looks really like a template, which causing it to look suspicious and immature The platform does not allow you to withdraw money from credit card The platform does not support sending SMS instead of Google Authenticator which is a flaw The platform keeps the credentials for all of my wallets in the cloud, which is a security flaw in my opinion **Recommendations to others considering Kucoin:** It's good compared to other crypto exchanges **What problems is Kucoin solving and how is that benefiting you?** Buying and selling crypto coins The main benefit is that it supports many coins so I don't have to transfer my money to other services like Binance ### 29. Kucoin is the king **Rating:** 5.0/5.0 stars **Reviewed by:** Kim F. | Finance & Administration Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Kucoin?** Kucoin is one of the best exchanges. They list great projects ranging from very young to very established. There is a ton of liquidity and a very smooth user experience. **What do you dislike about Kucoin?** I dislike all the times I have to enter 2 factor authentication. However, that's probably a good thing for security. **Recommendations to others considering Kucoin:** I'd highly recommend using kucoin. You'll gain access to some of the best projects at a price you can actually invest to make a nice profit. There are additional incentives like competitions and reward programs available. **What problems is Kucoin solving and how is that benefiting you?** Finding projects that are still young enough to buy in early and make significant profit. ### 30. USDT Trading Pairs Competition Rewards Distributed **Rating:** 2.5/5.0 stars **Reviewed by:** Kranch D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Kucoin?** USDT Trading Pairs Competition Rewards Distributed Ethereum withdrawal HyperQuant announced partnership with KuCoin exchange Kucoin API permission KuCoin Is Now Available In Türkçe **What do you dislike about Kucoin?** I suspect someone is laundering Nano through Kucoin Received Twitter Btc reward! Kucoin had the Black Hole Coin (BHC) Withdrawals Temporarily Closed Sometimes there are extremely slow deposit for ERC20 tokens Sometimes there are stuck referrals, all caught up **Recommendations to others considering Kucoin:** Use it for internationalization purposes and languages other than English Use it if you need an API to code your transaction handling, automatic trading and management of assets **What problems is Kucoin solving and how is that benefiting you?** Converting alts and coins, major benefits are API, internationalization and pairs available Partnerships with many crypto coins made the platform very attractive There are rewards on the platforms which can give you bonuses in addition to the regular trading ### 31. Minimum Withdrawal Amount For ONT Token Reduced **Rating:** 2.5/5.0 stars **Reviewed by:** Kuzav D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Kucoin?** Kucoin announce second Titan Ambassador, Breyer Labs KuCoin listed CPChain Easy IOTA integration on Kucoin CertiK Disclosed Strategic Partnership with KuCoin Exchange CPC Campaign Rewards Distributed KuCoin Will Support The VeChainThor MainNet Swap Minimum Withdrawal Amount For ONT Token Reduced **What do you dislike about Kucoin?** Withdrawal stuck for 12+ hours High withdrawal fees Locked out of my account, support keeps closing my ticket Wells Fargo Bans Credit Card Crypto Purchases… But Debit Cards Still OK **Recommendations to others considering Kucoin:** Consider using it if you need to trade alts or you need and API Use the beginner's guide to trading on Kucoin as found on the internet to have to know-how of how to use it **What problems is Kucoin solving and how is that benefiting you?** Doing trading of crypto coins, main benefits is that it initially many coins that others didn't ### 32. Kucoin is fundamentally a good exchange **Rating:** 3.0/5.0 stars **Reviewed by:** Foolus D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Kucoin?** A fair Random Referral System KuCoin Auto-Sync Integration KuCoin Referral Bonus Program Decentraland (MANA) Gets Listed On KuCoin! Minimum trade amounts **What do you dislike about Kucoin?** I never got my ONT airdrop Security Question not working sometimes New Referral Program - No way it's working as intended. Security questions has invalid answers Long Withdrawal Processing Time **Recommendations to others considering Kucoin:** Use if if you need a platform with a variety of coins supported an an API that you can use to code things for your automatic trading **What problems is Kucoin solving and how is that benefiting you?** The main thing in this platform is that it has many coins supported, and yet, it isn't broken and looks professional (other platforms that list many alts and coins look bad and are unsecure, which prevents me from trading there) Benefits are the variety of coins, the fact that it works very well technically, it has an API for algo-trading if you know how to code ### 33. Kucoin review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Kucoin?** Kucoin has a lot of young - mid term projects and a healthy amount of volume to ensure liquidity. The trading experience is very smooth and there is plenty of security throughout the platform, for login, before making "unlocking" the trading inputs and during withdrawls. **What do you dislike about Kucoin?** It would be nice if they incorporated better English throughout. It is not a bad experience, but could be improved. **Recommendations to others considering Kucoin:** Great exchange to those seeking liquidity, quality projects and projects that are relatively new or young. **What problems is Kucoin solving and how is that benefiting you?** The exchange provides access to a good amount of liquidity. Also it allows you to access and trade projects which are early - mid in their life cycle. ### 34. Platform is good but not great **Rating:** 3.5/5.0 stars **Reviewed by:** Fazluch D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about Kucoin?** KuCoin is a good alternative to platforms like Binance as it includes many coins like NANO that were previously unique to it **What do you dislike about Kucoin?** Platform does not have SMS verification method for 2 step verification, and is based entirely on Google Authenticate which is a flaw **What problems is Kucoin solving and how is that benefiting you?** Buying coins from Bitcoin, selling coins and buying others ### 35. Decent Trading platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about Kucoin?** Easy to register. Nice interface. It's very comparable to other trading platforms. **What do you dislike about Kucoin?** Not all the coins I'm interested in are listed **What problems is Kucoin solving and how is that benefiting you?** Using it as an investment platform ## Kucoin Discussions - [how i can't withdraw my bitcoin from Kucoin](https://www.g2.com/discussions/how-i-can-t-withdraw-my-bitcoin-from-kucoin) - 1 comment, 1 upvote - [Withdrawal](https://www.g2.com/discussions/withdrawal) - 2 comments, 1 upvote - [What is KuCoin app?](https://www.g2.com/discussions/what-is-kucoin-app) - 4 comments - [Is there an app for KuCoin?](https://www.g2.com/discussions/is-there-an-app-for-kucoin) - 5 comments - [Can I trust KuCoin?](https://www.g2.com/discussions/can-i-trust-kucoin) - 4 comments - [View Kucoin pricing details and edition comparison](https://www.g2.com/products/kucoin/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+06%3A20%3A29+-0500&secure%5Bsession_id%5D=867bee43-e4b3-4d7c-8cc6-056c4f66f1a6&secure%5Btoken%5D=2475cff436334dc3f9d0dd7597a190f7802dc4e837c067ca4e40ca39c8a835c8&format=llm_user) ## Kucoin Integrations - [Telegram Bots AI](https://www.g2.com/products/telegram-bots-ai/reviews) ## Top Kucoin Alternatives - [Binance](https://www.g2.com/products/binance/reviews) - 4.0/5.0 (193 reviews) - [Coinbase Exchange](https://www.g2.com/products/coinbase-exchange/reviews) - 3.8/5.0 (121 reviews) - [UPHOLD](https://www.g2.com/products/uphold/reviews) - 4.1/5.0 (84 reviews)