--- title: Kucoin Reviews meta\_title: 'Kucoin Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how Kucoin works for a business like yours. aggregate\_rating: rating\_value: 2.9 review\_count: 35 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Cryptocurrency url: https://www.g2.com/categories/cryptocurrency --- ### Kucoin Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users express frustration over the **lack of transparency** at KuCoin, complicating fund withdrawals and raising security concerns. [(1 mentions)](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=1987067&qs=pros-and-cons#reviews) Users experience **poor support** from Kucoin, with long response times and unhelpful automated and generic replies. [(1 mentions)](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=2300492&qs=pros-and-cons#reviews) Users report serious **security issues** with KuCoin, citing excessive information requests and difficulties withdrawing funds. [(1 mentions)](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=1987062&qs=pros-and-cons#reviews) Users report **slow service** from Kucoin's support, with long response times and unhelpful automated interactions affecting their experience. [(1 mentions)](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=2300482&qs=pros-and-cons#reviews) Users report serious **withdrawal issues** with KuCoin, citing excessive requests for personal information and lack of transparency. [(1 mentions)](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=1987066&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of Kucoin ##### 1. Lack of Transparency Users express frustration over the **lack of transparency** at KuCoin, complicating fund withdrawals and raising security concerns. [ See 1 mentions ](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=1987067&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "Beware of KuCoin.com - A Terrible Experience!" What do you dislike about Kucoin? I feel compelled to share my extremely negative experience with KuCoin.com, a cryptocurrency exchange that has proven to be more of a headache than a ##### 2. Poor Support Users experience **poor support** from Kucoin, with long response times and unhelpful automated and generic replies. [ See 1 mentions ](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=2300492&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 4.0/5 "Crypto Exchange" What do you dislike about Kucoin? The customer support system presents significant challenges that consistently impact user experience. Response times frequently extend beyond 48 hours ##### 3. Security Issues Users report serious **security issues** with KuCoin, citing excessive information requests and difficulties withdrawing funds. [ See 1 mentions ](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=1987062&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "Beware of KuCoin.com - A Terrible Experience!" What do you dislike about Kucoin? I feel compelled to share my extremely negative experience with KuCoin.com, a cryptocurrency exchange that has proven to be more of a headache than a ##### 4. Slow Service Users report **slow service** from Kucoin's support, with long response times and unhelpful automated interactions affecting their experience. [ See 1 mentions ](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=2300482&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 4.0/5 "Crypto Exchange" What do you dislike about Kucoin? The customer support system presents significant challenges that consistently impact user experience. Response times frequently extend beyond 48 hours ##### 5. Withdrawal Issues Users report serious **withdrawal issues** with KuCoin, citing excessive requests for personal information and lack of transparency. [ See 1 mentions ](https://www.g2.com/products/kucoin/reviews?filters%5Bsentiment_snippet%5D=1987066&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "Beware of KuCoin.com - A Terrible Experience!" What do you dislike about Kucoin? I feel compelled to share my extremely negative experience with KuCoin.com, a cryptocurrency exchange that has proven to be more of a headache than a ## Top-Rated Alternatives [ ![Binance](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f629628714aba1a4be2af0208b78dc23/binance.jpg "Binance") Binance 4/5(198) ](https://www.g2.com/products/binance/reviews) [ ![Coinbase Exchange](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7a7a7055c9c5822154e14019f397133d/coinbase-exchange.jpg "Coinbase Exchange") Coinbase Exchange 3.8/5(124) ](https://www.g2.com/products/coinbase-exchange/reviews) [ ![UPHOLD](https://images.g2crowd.com/uploads/product/hd_favicon/0058ef1771947d045c731f06e185a37f/uphold.svg "UPHOLD") UPHOLD 4.1/5(86) ](https://www.g2.com/products/uphold/reviews) [ View All Alternatives ](https://www.g2.com/products/kucoin/competitors/alternatives) ![jackson r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jackson r.") JR jackson r. Recepcionista virtual. Small-Business (50 or fewer emp.) 4/30/2026 "kucoin the new business beast in your hand" 4.5/5 What do you like best about Kucoin? The application has three views: one for users who are starting, another for those who already know the basics, and another for experts. The integrations with many markets, providing live cryptocurrency value measurement, is a truly valued feature. The performance of the application on mobile, for example, is magnificent and very smooth. Additionally, the return price for new users is incredible, because by making transactions with USDT, for example, you get bonuses for each transaction. The support is always friendly and quick in solving issues with deposits or questions about the application. Regarding AI integration, the bots for automating futures or investments are very useful and easy to use, even for people who are not so expert in this field. Review collected by and hosted on G2.com. What do you dislike about Kucoin? So far, I think the application is on an excellent path. I would only say that it needs to integrate courses for new users; this would help more people use it for cryptos. I would like them to include courses on cryptocurrency management, market study, futures study, and also content to follow trends according to current news. Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? It helps me solve problems like keeping cryptocurrency values up to date and almost automatically. Also, their blog is very useful to me for its studies on gold and mineral values, stocks, and cryptocurrencies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech Marketing and Advertising Small-Business (50 or fewer emp.) 8/16/2025 "Crypto Exchange" 4/5 What do you like best about Kucoin? ✅ Extensive Cryptocurrency Selection KuCoin supports over 700 cryptocurrencies with 1200+ trading pairs, which significantly exceeds what most competitors offer. The platform provides access to major assets like Bitcoin (BTC), Ethereum (ETH), and established altcoins, but where it truly excels is in listing emerging projects and smaller market cap tokens that aren’t available on other exchanges. This comprehensive selection enables early access to potentially profitable opportunities that larger exchanges typically avoid due to conservative listing policies. ✅ Advanced Trading Infrastructure The trading terminal offers three customizable layouts (Classic, Professional, and Full Screen) with integrated TradingView charting capabilities. The interface supports sophisticated technical analysis with multiple timeframes, advanced order types, and comprehensive market depth visualization. The platform handles both spot trading and derivatives effectively, with perpetual futures contracts supporting leverage up to 125x and margin trading with up to 10x leverage on selected pairs. ✅ Automated Trading Ecosystem KuCoin’s trading bot infrastructure represents one of its strongest technical offerings. The platform provides multiple bot strategies including grid trading, DCA (Dollar Cost Averaging), and smart rebalancing algorithms. These bots operate continuously without manual intervention, executing predefined strategies based on market conditions and technical indicators. The bot setup process involves straightforward parameter configuration, making advanced algorithmic trading accessible without requiring extensive programming knowledge. ✅ Security Architecture The platform implements multi-layered security protocols including two-factor authentication (2FA), anti-phishing codes, trading passwords, IP restrictions, and cold wallet storage for user funds. KuCoin maintains a Proof of Reserves (PoR) system using Merkle tree verification, allowing users to independently verify that the exchange holds sufficient assets to cover all user balances. The platform has achieved SOC 2 Type II and ISO 27001:2022 certifications, demonstrating adherence to international security standards. ✅ Innovative Financial Products KuCard integration with Apple Pay and Google Pay enables direct cryptocurrency spending at millions of merchants worldwide. The card performs real-time crypto-to-fiat conversion, supporting BTC, ETH, XRP, KCS, USDT, and USDC with exclusive cashback rewards up to 3%. KuCoin Pay facilitates instant peer-to-peer cryptocurrency transfers with minimal transaction fees across over 50 supported cryptocurrencies. ✅ Web3 Integration The integrated Web3 wallet provides self-custodial asset management with direct access to decentralized applications (DApps), DEX protocols, DeFi platforms, and GameFi projects. This eliminates the need for separate wallet applications while maintaining control over private keys and enabling seamless interaction with the broader blockchain ecosystem. Review collected by and hosted on G2.com. What do you dislike about Kucoin? The customer support system presents significant challenges that consistently impact user experience. Response times frequently extend beyond 48 hours, even for critical account issues. The initial support interaction typically involves automated chatbot responses that rarely address specific technical problems effectively. When escalated to human agents, the replies often consist of generic template responses that don’t demonstrate understanding of the actual issue. Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? The platform solved my biggest headache around early-stage token access. Previously, I’d miss promising projects because they’d only list on obscure exchanges with questionable security. Now I can participate in new token launches through KuCoin’s listing program without compromising on platform reliability or security standards. What really changed my trading approach was the automated bot functionality. Instead of setting alarms and manually managing grid trades during volatile periods, the bots handle these strategies 24/7. This has generated consistent returns during sideways markets when manual trading would be unprofitable due to time constraints. The passive income aspect became genuinely significant. Between staking rewards, flexible savings, and lending protocols, my idle crypto holdings now generate steady returns instead of sitting dormant in cold storage. The yields aren’t spectacular, but they’re reliable and compound automatically. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 9/4/2025 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 12/6/2024 "Beware of KuCoin.com - A Terrible Experience!" 0/5 What do you like best about Kucoin? Beware of KuCoin.com - A Terrible Experience! Review collected by and hosted on G2.com. What do you dislike about Kucoin? I feel compelled to share my extremely negative experience with KuCoin.com, a cryptocurrency exchange that has proven to be more of a headache than a helpful platform. Since August, I have been trying to withdraw my funds, and it has been nothing short of a nightmare. Initially, signing up was straightforward, but that ease quickly turned into frustration. KuCoin.com has continuously refused to allow me to withdraw my money, and instead, they bombard me with requests for excessive personal information. They want detailed documentation about my bank account, my residency, and even the source of my funds that I initially deposited. It feels invasive and unnecessary, especially considering they didn't ask for any of this when I signed up. This has raised serious red flags for me. It seems like a scheme designed to keep users from accessing their funds. I’ve tried to communicate my concerns, but the lack of transparency and responsiveness only adds to my frustration. I strongly advise anyone considering using KuCoin.com to think twice. It’s not worth the hassle and stress of dealing with what seems to be a scam. Protect your money and look for a more reputable exchange! Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? Beware of KuCoin.com - A Terrible Experience! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Thibault L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thibault L.") TL Thibault L. User Experience Design Specialist Small-Business (50 or fewer emp.) 10/6/2022 "Very Good Exchange but lack of simplicity" 4.5/5 What do you like best about Kucoin? For testing 5 of the other biggest exchanges. I can say that Kucoin is complete in terms of Trading features, and there are no bugs However, the introduction lacks simplicity. The interface must be simplified on the Desktop part. For the moving part. The application responds correctly, with no bugs encountered. But the interface needs to be refined a little more for the experience to be perfect. The team is working on it because some pages have been simplified for beginners, and that's a good point Review collected by and hosted on G2.com. What do you dislike about Kucoin? There are too many options presented on one page. It is necessary to simplify the interface more in certain parts for better accessibility to beginner Traders and to review the nestings better Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? Kucoin is an exchange on which there is a lot of marketing animation, news and a lively community. It makes trading more social and attractive than other, more traditional platforms. We can say that they innovate and stand out from the competition in this aspect Review collected by and hosted on G2.com. Show More 9/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Eric P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric P.") EP Eric P. Website Designer Marketing and Advertising Small-Business (50 or fewer emp.) 6/23/2023 "Underrated Cryptocurrency Exchange." 5/5 What do you like best about Kucoin? Kucoin has been an excellent solution as a cryptocurrency exchange and trading platform. There are a lot of coins that are available in Kucoin but not in other exchanges in market and that helped me make some good profits as well. Review collected by and hosted on G2.com. What do you dislike about Kucoin? I see some places in the app where Kucoin can focus and make some improvements, such as speed and making their UI a little more user-friendly apart from that, it is a complete, secure, and recommended cryptocurrency exchange. Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? I use different cryptocurrency exchanges to trade and exchange my digital assets, but I like Kucoin because it's an all-in-one package. I get all the features and a P2P network to exchange my cryptocurrency for regular currency. It also makes the exchange of digital currency easy, secure, and fast. Review collected by and hosted on G2.com. Show More 6/27/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite AM Asim M. Digital Marketing Executive Mid-Market (51-1000 emp.) 6/21/2023 "Decent Approach!" 4.5/5 What do you like best about Kucoin? KUcoin is a well-known crypto trading platform. Firstly, I would say that they offer a wide range of coins for trading. Secondly, the user interface isn't as tricky as other crypto trading platforms, so it is also suitable for beginners. Other than that, it is also cheap compared to others as they don't charge a hefty trading fee on trades. Review collected by and hosted on G2.com. What do you dislike about Kucoin? I believe they need an improvement in customer support as sometimes I have experienced they are inactive. Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? As I used to do future trading on other crypto trading platforms, I realised I was paying a hefty amount in terms of trading fees. However, switching to KuCoin was my best decision because now I can save more money on trades rather than losing in trading fees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anthony D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony D.") AD Anthony D. Information Technology Support Analyst Small-Business (50 or fewer emp.) 3/6/2022 "STAY AWAY FROM KUCOIN!" 0/5 What do you like best about Kucoin? NOTHING, they are a horrible company with no ethics or care for their customers in the world! Keep your money away from these people,no site gets hacked like KuCoin. I just had4 thousand dollars worth of assets stolen from my KuCoin wallet and their service team can care less, they have no intention of helping. Their service team is rude, they tried blaming me even though I followed all security procedures and then some. Now I'm out 4 Grand that they have no interest in helping me. Stay away from kucoin, if you for whaver reason decide to use them, don't say you weren't warned when all of your assets are stollen and their support team does nothing to help. Review collected by and hosted on G2.com. What do you dislike about Kucoin? The fact that I had my account hacked, 4 thousand dollars worth of assets stolen, and the complete lack of care or help from their "service team". You assets and money would be as safe with a homeless crackhead as they are with KuCoin! Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? None, they allowed my account to get hacked, 4 thousand dollars to be stolen, and have not offered to help in any way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BS Benjamin S. Investor Enterprise (\> 1000 emp.) 6/27/2022 "Excellent service" 5/5 What do you like best about Kucoin? If you’re saving, you’re succeeding. Start putting your money to work and earn fifty percent weekly whenever you puts your money to work on ( Stake crypto wisely . C om ) Review collected by and hosted on G2.com. What do you dislike about Kucoin? Nothing negative about this website . Always Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? If you’re saving, you’re succeeding. Start putting your money to work and earn fifty percent weekly whenever you puts your money to work on ( Stake crypto wisely . C om ) Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Noeen c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noeen c.") NC Noeen c. Academic Administrator Small-Business (50 or fewer emp.) 2/16/2022 "An easy-to-use, Safe, and Secure Crypto Exchange" 4.5/5 What do you like best about Kucoin? low deposit, withdrawal, and trading fees Very simple to use – perfect for beginners Good range of coins, including newly released cryptocurrencies Good security features No verification – anonymous trading Review collected by and hosted on G2.com. What do you dislike about Kucoin? The user interface is somewhat complex, and some actions are difficult to understand. This issue can be resolved by efficient Customer Support Service. I think the Customer Support department requires a slight improvement. Review collected by and hosted on G2.com. Recommendations to others considering Kucoin: I have been using Kucoin for the last three years, and I feel it's a user-friendly exchange for trading and lending. It won't disappoint you. Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? I joined Kucoin way back in 2019. I use KuCoin to buy and sell coins from Bitcoin and also as a wallet for all of my crypto assets . My experience with Kucoin has always been positive, and both deposits and withdrawals have been speedy and straightforward. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 12/21/2021 "Interesting Growing Trading Platform" 4/5 What do you like best about Kucoin? I like the variety of tokens. The easiness of signing up. Low requirements for KYC for crypto use. The user interface is really nice, smooth, clean and I like the colors. I like the access to bots. Review collected by and hosted on G2.com. What do you dislike about Kucoin? There are advertisements that are too flashy and get annoying after some time entering and getting those ads every time. Also, I dislike the fact that when using that bots, the reference yield is annualized, which shows an enormous but unrealistic performance under every bot. Finally, I do not like the display of my wallet. When I buy a toke I would like to be able to see it through main and not going to trading. Review collected by and hosted on G2.com. Recommendations to others considering Kucoin: Give it a try! it is a very nice platform. Review collected by and hosted on G2.com. What problems is Kucoin solving and how is that benefiting you? I have found specific tokens I could not find in any other platform, and their database of tokens is constantly growing. At the same time it was really easy to create an account in contrast to other service providers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Work at Kucoin? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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