# Kommunicate Reviews **Vendor:** Kommunicate **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 24 ## About Kommunicate Kommunicate is a no-code, AI-powered customer service automation platform. Kommunicate helps businesses of all sizes automate customer service across websites, mobile apps, WhatsApp, and all major messaging platforms. Trusted by AI-first customer service teams at startups and enterprises alike, Kommunicate is recognized for its ease of use and scalability. Organizations like Rakuten, Crunch, Amgen, and Bridgestone have automated more than 80% of their repetitive customer queries with Kommunicate’s AI agents. These agents are trained on custom data to respond in a human-like way while maintaining the organization’s brand tone, ensuring consistency across web, mobile apps, WhatsApp, and all major messaging platforms. ## Kommunicate Pros & Cons **What users like:** - Users value the **24/7 support** from Kommunicate, emphasizing its exceptional responsiveness and proactive assistance at all times. (2 reviews) - Users appreciate the **efficiency of automation** in Kommunicate, effectively managing high volumes of inquiries worldwide. (2 reviews) - Users commend the **responsive customer support** of Kommunicate, noting the team's willingness to assist with changes and inquiries. (2 reviews) - Users find Kommunicate to be **intuitively easy to use** , enabling seamless management of high inquiry volumes worldwide. (2 reviews) - Users value the **seamless API integration** of Kommunicate, which automates and centralizes responses for high-volume inquiries. (1 reviews) - Chatbot Development (1 reviews) - Customer Success (1 reviews) - Users find the **easy creation** of chatbots with Kommunicate straightforward and appreciate the helpful staff support. (1 reviews) - Easy Setup (1 reviews) - Insights (1 reviews) **What users dislike:** - Users report **bug issues** with the bot and mobile app, affecting overall responsiveness and user experience. (1 reviews) - Users experienced a **learning curve** for advanced configurations, although support helped ease the transition swiftly. (1 reviews) - Users have noted the **initially limited features** of Kommunicate's report dashboard, though improvements have been made over time. (1 reviews) - Users experience **performance issues** with bugs and a laggy mobile app, hoping for future improvements. (1 reviews) - Users experience **poor customer support** , which can hinder effective use of Kommunicate despite its robust features. (1 reviews) ## Kommunicate Reviews ### 1. Exactly what we were looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Kommunicate?** Kommunicate is exactly what we had been searching for a long time. It offers a wide range of automations, the pricing is very reasonable for what the software can actually do, and most importantly, it comes with a human fallback option which is extremely valuable. Their support team is always fast, responsive, and willing to help whenever we need assistance. **What do you dislike about Kommunicate?** Sometimes the bot feels a bit buggy and the mobile app is not the most responsive, but hopefully these things will improve with time as the platform evolves. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate helps us handle customer support more efficiently by combining automation with the option to seamlessly transfer conversations to a human when needed. Thanks to this, we save a lot of time, reduce repetitive tasks, and still keep a personal touch in customer interactions. It has made our support process faster, more reliable, and improved overall customer satisfaction. ### 2. Scalable, Efficient and Easy Customer Support Solution for Global Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Kommunicate?** Kommunicate enabled us to efficiently manage a very high volume of learner inquiries across a global audience spanning 193 countries. The chatbot was intuitive to configure, with no complex coding required, and the availability of pre-built templates significantly accelerated deployment. The platform integrated seamlessly with our LMS through its APIs, allowing us to centralize and automate responses. Additionally, Kommunicate’s customer support team has been exceptional consistently responsive, knowledgeable, and proactive in helping us optimize the solution. **What do you dislike about Kommunicate?** There were minimal challenges overall that's what sold us on this product. As with any robust platform, some advanced configurations required an initial learning curve, but Kommunicate’s documentation and customer support mitigated this quickly. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate solved a critical scalability challenge. With a very large learner population and only two staff members responding to training-related inquiries, manual email-based support was time consuming and not timely. The chatbot automated the majority of repetitive and informational queries, saving hundreds of hours of manual work and significantly reducing email traffic. This allowed our small team to focus on complex or high-priority issues while still delivering timely, consistent support to learners worldwide. The result has been improved efficiency, better learner experience, and more effective use of limited organizational resources. ### 3. Supportive Staff and Improved Dashboard Make for a Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kommunicate?** The Staff are really easy to talk to, and will do their best to help you if you need changes to be made. The chatbot is quite easy to make once you understand how it works **What do you dislike about Kommunicate?** At the beginning, the report dashboard had limited features, but this has now improved **What problems is Kommunicate solving and how is that benefiting you?** We had a few issues, all of which have now been resolved. One of them was related to how we use our chatbot—our approach was something Kommunicate hadn’t encountered before. This required the ability to download larger data sets from the dashboard. Once we explained the situation to their support team, they quickly provided a temporary solution while they worked on redesigning the report to support larger data downloads. We really appreciated their responsiveness and support. ### 4. Facilitating the conversational experience with bots **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe Xavier L. | Analista de Chatbot, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Kommunicate?** Kommunicate offers an excellent interface for creating intuitive and customizable conversation flows, especially useful for integrating systems like Zendesk. The flexibility in widget customization and the ability to manage multiple audiences with a single bot stand out as major advantages. Additionally, the technical support is efficient and always willing to help, ensuring that implementation and adjustments are smooth. **What do you dislike about Kommunicate?** Although it is a robust tool, we face some limitations when integrating it with Sunshine Conversations, especially in managing multiple audiences. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate has been helping me optimize service for different audiences in a single environment. With its flexibility, we have been able to integrate personalized conversational flows and scale support without increasing the team. Additionally, the integration with Zendesk centralizes information and maintains efficiency in communication. Overall, Kommunicate is helping to improve the customer experience, reduce response time, and align the objectives of different business areas. ### 5. A great tool to automate customer queries **Rating:** 4.0/5.0 stars **Reviewed by:** Anjali N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Kommunicate?** As a coding newbie, I was thrilled with how easy Kommunicate's AI chatbot was to set up. It was intuitive and straightforward, letting me launch a website chatbot without breaking a sweat. **What do you dislike about Kommunicate?** There was no problem to mention as such with Kommunicate. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate's chatbot swooped in and rescued our overwhelmed customer support team from the monotony of repetitive queries. By automating these tasks, we gained the freedom to concentrate on those "wow" moments – delivering quick resolutions and surpassing expectations. We've shaken off the burden, our agents are revitalized, and our customers are beaming with satisfaction. If you're eager to escape the routine and reignite your team's passion for service, Kommunicate is the solution. Believe me, it's a total game-changer. ### 6. Transparent, easy to use and their support is always there **Rating:** 5.0/5.0 stars **Reviewed by:** Madalina B. | Senior Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Kommunicate?** The range of choices for creating intents is remarkable. Exploring different features to find the most practical and appealing result for our customers is enjoyable. I appreciate the addition of API integration, as it allows us to provide very specific support. Additionally, the team's constant support, suggestions, testing, and adjustments, including for dashboards, are invaluable and greatly simplify our work. **What do you dislike about Kommunicate?** While I haven't encountered any specific drawbacks with Kommunicate, I've noticed that certain processes or integrations may take a slightly longer time. However, with practice and patience, this minor inconvenience tends to improve over time. **What problems is Kommunicate solving and how is that benefiting you?** It enhances customer support by making it more accessible, quicker, and efficient, especially when agent interaction isn't required. Most importantly, it ensures our support is available to customers round the clock, 24/7! ### 7. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Kommunicate?** We've greatly benefited from using Kommunicate, which has significantly improved our handling of customer inquiries and boosted their satisfaction. It's great because you can connect it with different channels like Facebook, WhatsApp, and web chat all in one place. It comes with some cool automation features that help not just with customer support but also with getting new leads. Plus, there are these neat forms for collecting lead information. The dashboard is pretty straightforward and makes it easy to keep track of all your customer and lead conversations. It's simple to integrate, and if you ever need help, their customer support is quite friendly and helpful. **What do you dislike about Kommunicate?** Nothing critical to add regarding this matter. We haven't encountered any issues to report for today. The team has great support, and I'm really thankful for this. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate turned out to be a game-changer for our customer service team. Before, we were struggling with a never-ending stream of repetitive inquiries. Our agents were overwhelmed, and the time it took to resolve issues was growing, taking a toll on our efficiency. After bringing in Kommunicate, all things really changed. It automated the repetitive tasks, significantly easing the burden on our team. We noticed a drastic drop in the time spent on each query, and our resolution times improved remarkably. Highly recommend Kommunicate for any team facing similar challenges! ### 8. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo Z. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Kommunicate?** The best thing about kommunicate’s AI chatbot is that it is very easy to integrate and deploy in website. We could just deploy the chatbot to our website within 10 mins. **What do you dislike about Kommunicate?** Didn't find any such problem with kommunicate. **What problems is Kommunicate solving and how is that benefiting you?** Prior to opting for Kommunicate's chatbot service, our customer support team grappled with numerous repetitive queries, consuming considerable time and energy. However, with the introduction of Kommunicate, the automation of recurring queries became a game-changer, liberating our team from such tasks. This led to a significant reduction in man-hours, swift resolutions, and, notably, a rediscovery of the delight in surpassing customer expectations. ### 9. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Artyom S. | Content Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Kommunicate?** Kommunicate has helped my organization to solve lot of customer queries and because of which my business and customer satisfaction has improved. Best part of kommunicate is that it can be easily deployed on any messaging platform, website without any difficulties. **What do you dislike about Kommunicate?** Can’t really say that I had any issues with Kommunicate. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate was a lifeline when our customer support team was drowning in repetitive queries. Agents were buried, resolution times soared, and our precious time was vanishing down the query rabbit hole. But then, Kommunicate swooped in, automating the mundane and freeing our team. We slashed man-hours, resolutions became lightning-fast, and most importantly, we rediscovered the joy of exceeding customer expectations. ### 10. Easy setup process! **Rating:** 4.5/5.0 stars **Reviewed by:** Dheeraj D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Kommunicate?** Upgrade option of platform with their generative ai powered platform it becomes very easy to integrate chatbots for my clients. **What do you dislike about Kommunicate?** Support queries sometime can be resolved faster. **What problems is Kommunicate solving and how is that benefiting you?** I run a agency and I have partnered with kommunicate to implement chatbot on all of my client site as per requirement and they are helping me to create custom chatbots as per client expectations and help them to handle their website queries. ### 11. Kommunicate is super easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin v. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Kommunicate?** The support team has been helpful throughout the whole process from onboarding to escalations.It is now very easy to train the chatbot with their new Generative AI feature that we love the most. **What do you dislike about Kommunicate?** I would love to see more options for integrations. No downside as such. **What problems is Kommunicate solving and how is that benefiting you?** Kommunicate helped us with automating our uer queries. We get a lot of queries every day and Kommunicate bot can answer most of them without any human involvement. ### 12. So helpful and great customer service recieved **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2023 **What do you like best about Kommunicate?** This was very easy to use and integrate on different platforms, i would highly recommend this. **What do you dislike about Kommunicate?** there was nothing least helpful as it worked well **What problems is Kommunicate solving and how is that benefiting you?** Provided a chatbot that was helpful for the purpose it was created for. ### 13. I have been using Kommunicate for my Dialogflow Chatbot on WhatsApp and our website **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan T. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Kommunicate?** I have not experienced any downtime so far. The team is very helpful, they even assist via WhatsApp I don't have to wait long for a response. **What do you dislike about Kommunicate?** Nothing really, so far so good. We have no problems **What problems is Kommunicate solving and how is that benefiting you?** Real-time communication and integration with our clients. We don't need to pay for any middleware now. ### 14. Kommunicate chat bots are really helpful to automate your service workflows. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Kommunicate?** Multiple integrations are available which make the platform work very seamlessly. **What do you dislike about Kommunicate?** Nothing specific, more upgrades and integration with whatsapp will make life further easy **What problems is Kommunicate solving and how is that benefiting you?** Automation of support and service workflows ### 15. Great chatbot software, and excellent customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Kommunicate?** Kommunicate provides an amazing and modern UI for our library's chatbot. We were easily able to integrate this with our existing Dialogflow bot, but we also can create a chatbot using their service, which is a lovely option. There service also comes with analytics, which is really nice since Dialogflow's analytics feature alone are not as easy to understand (Grow level). I also like Komunicate's documentation and help guides. I'm not a programmer, so I really appreciate how clear their instructions are for embedding chatbots, integrating multple chatbots, and enabling rich messages. It really makes creating chatbots easy and accessible. Lastly, I've only had really great customer experiences with them. The Kommunicate customer service team is reliable, quick to answer any questions, and they really work with you. **What do you dislike about Kommunicate?** More UI customization options would be nice. **What problems is Kommunicate solving and how is that benefiting you?** Provides a modern UI chatbot widget. ### 16. Did for me what amazon lex couldn't **Rating:** 5.0/5.0 stars **Reviewed by:** María del Pilar S. | Software Engineer Internship, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Kommunicate?** It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. **What do you dislike about Kommunicate?** Nothing, it was a great experience, and would totally use Kommunicate again. **What problems is Kommunicate solving and how is that benefiting you?** We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. ### 17. All in one platfform **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Esteban C. | Socio fundador, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Kommunicate?** Kommunicate is the best option to improve the support client. You can integrate bots, and several channels like facebook, whatsapp and web chat in only one platform The support team is great. We have used Kommunicate since two years ago and we are happy with them. **What do you dislike about Kommunicate?** I don´t have anything to share in this item **What problems is Kommunicate solving and how is that benefiting you?** Improve client support integrate several channel in one platfform integrate chatbots to automate cliente support ### 18. very good service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Kommunicate?** The customer care service. We alway have help on any time. **What do you dislike about Kommunicate?** In general, there is no serious problem, we always get support when needed, both technical and buiness. One small point is that the price of the service is a bit high, some of our customers don't feel comfortable paying **What problems is Kommunicate solving and how is that benefiting you?** When integration Kommunicate with our mobile apps ( We using Flutter for mobile apps). At the beginning, we have an issue with the integration, and Kommunicat team help us to resolve this issue ### 19. Good reception **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Kommunicate?** I like the platform with all the functions that it give us. With Kommunicate you can work so good. **What do you dislike about Kommunicate?** Right now, at the moment, i dont have nothing to said about bad things. I received a good attentions for part of the team and I so grateful with that **What problems is Kommunicate solving and how is that benefiting you?** With Kommunicate my team and I can create with good functions our chatbot in our project of the university and this give us a lot of benefits like present a functional chatbot ### 20. Useful solution to automate customer support with customizable chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Katarzyna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2020 **What do you like best about Kommunicate?** - automation features that are useful to improve customer support and also lead generation, - lead collection forms which help to gather all necessary contact details, - clearand intuitive dashboard to manage and handle all the conversations with our customers and leads, - easy integration, - great customer support. **What do you dislike about Kommunicate?** They could have a bit more integration options available **What problems is Kommunicate solving and how is that benefiting you?** With this tool we managed to: - reduce response time - thankstocustomizable instant responses we've set up for repetitive and predictable questions from our customers and potential clients, - improve workflow with assigned roles, - increase customer satisfaction, - optimize our team performance - thanks to detailed analytics and progress reports. ### 21. Smart solution for online chat support **Rating:** 4.5/5.0 stars **Reviewed by:** Anna O. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Kommunicate?** - this is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client; - you can integrate this app with the CRM system that you use at the moment; - nothing spectacular, but of course you can have the whole conversation with the client in one place; - they give you also a dashboard for reporting all activities. **What do you dislike about Kommunicate?** - They are missing integrations with some platforms, but once they do it, it will provide quite cool chat tool. **What problems is Kommunicate solving and how is that benefiting you?** I really like the combination of both human and bot chat. ### 22. Chatbot for website leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Kommunicate?** Easy User Interface. Setup is easy to configure **What do you dislike about Kommunicate?** Pricing is too expensive for India market. **What problems is Kommunicate solving and how is that benefiting you?** Leads directly comes to us. ### 23. Great support tool for your SMB **Rating:** 4.0/5.0 stars **Reviewed by:** Mariano M. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2020 **What do you like best about Kommunicate?** It’s very good for SMBs.It’s very simple to use with outstanding UX/UI. They provide with seamless integration with third-party tools. User friendly, and gives the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support in a small project **What do you dislike about Kommunicate?** All come as we expected, nothing to complain **What problems is Kommunicate solving and how is that benefiting you?** Saving time, efficiency using the bots, easy to use for the beginner support team in the company ### 24. A great tool for managing our customer support with chat bots **Rating:** 5.0/5.0 stars **Reviewed by:** Mahinour S. | Outbound & Sales Automation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2020 **What do you like best about Kommunicate?** Easy to use and set up, integration with Zendesk made it easy to start **What do you dislike about Kommunicate?** Nothing to mention the tool so far meets our needs **What problems is Kommunicate solving and how is that benefiting you?** Customer cases from website and also inside the web app chatting. Ability to automate most of the received requests that saved us time ## Kommunicate Discussions - [How do I deploy Dialogflow chatbot on my website?](https://www.g2.com/discussions/how-do-i-deploy-dialogflow-chatbot-on-my-website) - 1 comment, 1 upvote - [How does Dialogflow integrate with Kommunicate?](https://www.g2.com/discussions/how-does-dialogflow-integrate-with-kommunicate) - 1 comment, 1 upvote - [What does Kommunicate do?](https://www.g2.com/discussions/what-does-kommunicate-do) - 1 comment, 1 upvote - [View Kommunicate pricing details and edition comparison](https://www.g2.com/products/kommunicate/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+05%3A37%3A03+-0500&secure%5Bsession_id%5D=911c8c2a-54c7-4adc-9522-02aa0e50dd95&secure%5Btoken%5D=874a87fc4ba5becdd16ffe9dffe25b6c4a08ec7f91b608b3010f83a0612e674d&format=llm_user) ## Kommunicate Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) - [Totara Learn](https://www.g2.com/products/totara-lms/reviews) ## Kommunicate Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Kommunicate Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,591 reviews)