--- title: Captivated Reviews meta_title: 'Captivated Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Captivated works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 5 scale: '5' date_modified: '2026-09-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Captivated Reviews **Vendor:** Captivated **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.6/5.0 **Total Reviews:** 5 ## About Captivated Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers. ## Captivated Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users dislike:** - Users experience **quality issues** with Captivated, finding the system provides inaccurate information. (1 reviews) ## Captivated Reviews ### 1. does not populate accurately **Rating:** 2.0/5.0 stars **Reviewed by:** Leonard A. | assistant manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Captivated?** system glitches , hides converations until you send a message very nerve wrecking **What do you dislike about Captivated?** everything! system does not give accurate info **What problems is Captivated solving and how is that benefiting you?** they solve every problme in a timely manner and respond quickly to your needs . ### 2. Great **Rating:** 2.5/5.0 stars **Reviewed by:** Usman S. | Manager - Inventory Control & Information Technology (IT/ IC), Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 23, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Captivated?** Flawless Functions Friendly Software Ease of use **What do you dislike about Captivated?** there's nothing to dislike, everyone should have to learn first before using it. **What problems is Captivated solving and how is that benefiting you?** To interact with our customers, answer to customer live ### 3. Great innovative tech, some glitches but overall innovative **Rating:** 4.0/5.0 stars **Reviewed by:** Jade G. | Intake Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 24, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Captivated?** I really like being able to text my clients without having to give out my personal number, and i love that i can use my own mobile phone to see the application. The user interface is smooth and I understand how to set up the messages. **What do you dislike about Captivated?** Sometimes the app logs me out and does not save the password, so I have to enter it every time. Also sometimes the app refuses to run in the background so its stuck on my screen **What problems is Captivated solving and how is that benefiting you?** There are not many applications that smoothly allow you to contact so many people at once and for the business side, it is very beneficial as I can massively reach people as needed. ### 4. A great way to text for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck B. | S, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 06, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Captivated?** Being able to give out our main office land line and having customers across different managers being able to text customers. We can route incoming texts to certain managers while the customers can text the one main line. Each manager doesn't have to give out their personal cell phone to text people. Plus you can text from your computer and not just your phone. **What do you dislike about Captivated?** Managing the data is a pain when we keep adding users but that is not their issue it is more of an issue of us growing. If people sign up using our form sometimes we have to route the first text to the specific manager but once that is done it is set. **Recommendations to others considering Captivated:** Please check this out if you are looking for a text solution or customer support solution. They have other features for other types of businesses too. **What problems is Captivated solving and how is that benefiting you?** Having to give out personal cell phone numbers to customers but offering text. Texting customers when there is something important is beneficial since people read texts quicker than emails. ### 5. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 28, 2021 **What do you like best about Captivated?** What I thought was most helpful was how easy the website was to use and understand, especially for someone who is not very tech savy! So, great product I would highly recommend. **What do you dislike about Captivated?** I am very new to using this site but still have not found one thing I wasn't crazy about. So far it's been smooth sailing. Maybe after using it for some time I would be able to list things I could see improvement for but for now all is good! **What problems is Captivated solving and how is that benefiting you?** Communicating with customers and not having to give out my personal phone number so this makes time management so much better. It has increased performance so much that it's way easier to connect through text and a lot easier to reach people. ## Captivated Discussions - [What is Captivated used for?](https://www.g2.com/discussions/what-is-captivated-used-for) - [View Captivated pricing details and edition comparison](https://www.g2.com/products/captivated/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-03+09%3A17%3A46+-0500&secure%5Bsession_id%5D=d92c5753-eb38-42ec-bf5f-fea86a94a96d&secure%5Btoken%5D=b36a09fca7e66814b7ebc61dec46a3d636a70350c5c3ebd26f42c9f8aa15667d&format=llm_user) ## Captivated Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Captivated Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,027 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,655 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)