# Bookinglayer Reviews **Vendor:** Bookinglayer **Category:** [Camp Management Software](https://www.g2.com/categories/camp-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 21 ## About Bookinglayer Bookinglayer is an all-in-one booking management system created specifically for retreat centers, boutique hotels, surf camps, wellness resorts, and other operators that offer experiences alongside their accommodations. Designed to increase your average booking value, save time, and reduce booking errors, Bookinglayer helps dynamic businesses scale with ease. Manage bookings, payments, accounting, multiple locations, scheduling, upselling, and guest communication all in one place. With a highly customizable booking engine that integrates into your existing website and branding, Bookinglayer empowers you to sell your experiences in the way that works best for your business. Whether you’re offering fixed-date retreats, hotel-style stays, or bespoke packages, you can tailor the booking flow to fit your operations. Using a user-friendly interface, guests can select accommodation, activities, and other add-ons in one seamless booking experience. With powerful features like built-in scheduling, digital waivers, multi-location support, and a self-service guest portal, Bookinglayer is made for businesses that don’t fit the standard hotel mold. With 24-hour real, human support, 95% client retention, and over 10 years of experience, Bookinglayer helps adventure and wellness businesses do bookings better. ## Bookinglayer Reviews ### 1. Adapted for small businesses and good support team **Rating:** 4.5/5.0 stars **Reviewed by:** Claire B. | administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Bookinglayer?** Designed for surf camp : services + accomodation **What do you dislike about Bookinglayer?** Difficult to do the year updates (prices, new packages) as it's a lot of things to combine and little tips to integrate and from one year to another you forget. That's why the support is useful (the human one especially). Also the first set up is complicated and I think the best would be to have one person dedicated to it that you can interact to ask question "live" or ask for something specific if necessary Difficult for my accountant to get some answers in french... **What problems is Bookinglayer solving and how is that benefiting you?** Good overview of the business : - bookings, - planning of the room, - options (but I would like to see the option in one place, by arrival dates like meals/yoga/shuttle...) - dashboard with stat and accounting ### 2. A complete and modern solution with great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Mario V. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Bookinglayer?** We were looking for a platform that could help us sell and manage accommodations, packages, and activities all in one place. Most solutions out there focus on just one area—either accommodation, activities, or tours—but Bookinglayer does it all. Its flexibility and excellent customer support made the implementation and integration process smooth and straightforward. Once your products are set up, taking bookings through the booking engine or manually entering them in the Backoffice is quick and intuitive. The level of customization available is impressive, which is especially valuable when working with travel trade partners. Bookinglayer truly gives you the tools to tailor your offering to your business needs. **What do you dislike about Bookinglayer?** You may need time learning all the options and parameters. But once you've learned, you'll love it! The main area that would need improvement is pricing. Configuring accommodation rates for each pax in each guest group is a lot of work and leaves room for error. The need to enter prices including taxes is also a little annoying. But it's not a deal breaker. **What problems is Bookinglayer solving and how is that benefiting you?** Before Bookinglayer, we had to use two different platforms to manage Accommodations and Activities. And selling and managing packages was complicated and time consuming. Now we can sell and manage all of our products on one platform. ### 3. Flexible, Powerful Platform with Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Bookinglayer?** Flexible and powerful. I love that they listen to their user base feedback and implement requested features. Great customer support. **What do you dislike about Bookinglayer?** Some minor technical glitches in the backend. Also, cannot refund a transaction directly from the backend, we have to log in to Stripe (this is a step back from the platform we used previously) **What problems is Bookinglayer solving and how is that benefiting you?** Helps us manage bookings for our yoga school (courses and retreats). ### 4. By far the best and most comprehensive booking system **Rating:** 5.0/5.0 stars **Reviewed by:** Gertrud K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Bookinglayer?** The support team is responsive. The client facing front end can be configured extensively. You can sell rooms, packages, services and combine them into your specific offerings. The calendar is easy. The automated messaging is flexible and configurable. So many things I appreciate about this platform. **What do you dislike about Bookinglayer?** The only downside I see, and it is a small thing in light of all the great features, is the 2 way integration with other calendars. You have to use one app to achieve that. I would have preferred a more flexible approach, such as Zapier, or more popular calender apps. **What problems is Bookinglayer solving and how is that benefiting you?** I can see who is arriving when, who is here for which yoga session, for which meal. It automates travel reminders and payment reminders. ### 5. BookingLayer is a game-changer **Rating:** 5.0/5.0 stars **Reviewed by:** Challyn A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Bookinglayer?** a punch with features that cover everything from bookings to payments. It's the Swiss Army knife your hospitality business needs. Easy Peasy Interface: No tech headaches here! BookingLayer keeps it simple with a user-friendly design. Whether you're a tech whiz or a newbie, navigating the platform is a walk in the park. Make it Yours: Unleash your creativity! BookingLayer lets you customize to your heart's content. From branding to pricing, it's like having a platform that speaks your business's language. Support Squad Goals: Need help? The BookingLayer support team is your trusty sidekick. Fast, friendly, and oh-so-knowledgeable, they've got your back, making sure you're never stranded in tech-trouble land. Grow with the Flow: BookingLayer isn't just a fling; it's a long-term relationship. Whether you're a cozy B&B or a sprawling resort, this platform grows with you. Scale up without breaking a sweat! **What do you dislike about Bookinglayer?** No mobile app and website does not respond on mobile or offer full fuctionality for on the go. **What problems is Bookinglayer solving and how is that benefiting you?** BookingLayer is a game-changer for any business in the hospitality industry. The platform's functionality is nothing short of amazing, streamlining our booking process with unparalleled ease. Its user-friendly interface makes managing reservations, scheduling, and payments a breeze. What truly sets BookingLayer apart is their exceptional support team. Prompt, knowledgeable, and always ready to assist, they've turned what could be a daunting task into a seamless experience. Their dedication to customer satisfaction is evident in every interaction. Thanks to BookingLayer, our business has not only gained efficiency but also a reliable partner. Highly recommended for those seeking excellence in functionality and support! ### 6. Ease of booking and payment registrations for our holiday packages **Rating:** 5.0/5.0 stars **Reviewed by:** Erik d. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Bookinglayer?** The platform is easy to use. Once you get the basics you can create packages and products and give them your own look and style . For us, it has been an enormous game-changer as we are able to automate time-consuming admin and booking confirmations etc. We are not very good with computers and i think that thanks to bookinglayer we have been able to creat a more professional business set up with a lot of ease for our guests to booking their holiday with us. It has given our business a boost as well as we have time for other things. Promotion and running the daily operation of the business. **What do you dislike about Bookinglayer?** It is a platform set up to cater for different businesses. Therefor it does not always have the exact solution that would be best for us. after all It is not a tailor made platform for our business alone. However, the bookinglayer team is always helpful in trying to come up with a solution that works for us and with tips how to use the different features of the platform. **What problems is Bookinglayer solving and how is that benefiting you?** it saves us a lot of time not having to send booking confirmations, payment confirmations etc. as this is all possible to set up automated. ### 7. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Lars T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Bookinglayer?** We are a foiling school and need a bookingsystem that allows us to have people book our services with and without accomodation. Bookinglayer is wordclass and increases conversion big time. **What do you dislike about Bookinglayer?** The editor keeps adding so have to remove that to keep style of writing ok. But its a small thing **What problems is Bookinglayer solving and how is that benefiting you?** Having people book online ### 8. Only Booking system that fits our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Bookinglayer?** The booking layer is the only booking system that could work for our complex offer. Finding it and adapting to our needs was a game changer in the company's operation. Our daily operations are so much easier with a direct booking system and waiting lists. We use it every day and now we cannot live without it! Creating new offers and implementing them in our offer is super easy! What we love about it is that is constantly growing, adding new features that we need or we ask for. Customer support is excellent, helping us solve problems in a matter of hours. The road map of the product is exciting and we are looking forward for all the coming features and integrations. **What do you dislike about Bookinglayer?** As it's still developing, some integrations could be better, but so far we cannot complain. **What problems is Bookinglayer solving and how is that benefiting you?** Direct booking system with a waiting list. Requests of bookings. Activity lists managmanent Managment of rooms reservation. Customer portal with upsells. ### 9. We are very pleased with bookinglayer as our bookingssystem and their top service **Rating:** 4.5/5.0 stars **Reviewed by:** Shilton D. | Sales & Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Bookinglayer?** Easy-to-use back office and super customer service. **What do you dislike about Bookinglayer?** The costum reports is not so great. Some features are missing. **What problems is Bookinglayer solving and how is that benefiting you?** Keeping track of all our reservations and easy-to-read reports ### 10. Bookinglayer user since the very first beginning. **Rating:** 5.0/5.0 stars **Reviewed by:** Sven D. | Manager - Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Bookinglayer?** We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it: Some advantages are: * Good customer management * Good overviews with regards to the bookings * Email templates to quickly answer your customers and save time * Really clear booking form and procedure, changed this year to meet the newest internet hypes etc. * Lots of options for payments and good control of payments * Allows you lots of detailed info about how your bookings are going compared to previous seasons. * Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made) * The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all. **What do you dislike about Bookinglayer?** * It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it. As I said, for us bookinglayer works well, and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business. **What problems is Bookinglayer solving and how is that benefiting you?** From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not. ### 11. very innovative booking system **Rating:** 5.0/5.0 stars **Reviewed by:** Christin W. | Marketing, Design & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Bookinglayer?** As a long-time bookinglayer customer, our booking system is very tailored to our needs and we`ve had a great relationship with them for the last 4 years. - great customer service and fast replies from the support team - bookinglayer keeps constantly improving its system and including customers' needs - great backoffice, that offers lots of functionalities - offer a lot of individual design options in the frontoffice as well - great overview of reports and offers individual-created reports - easy to use backoffice and booking engine **What do you dislike about Bookinglayer?** - user flow and mobile view needs improving **What problems is Bookinglayer solving and how is that benefiting you?** Since we are a unique customer for bookinglayer, the system is very tailored to our needs. We are often benefiting from new features that we can test first and are being implemented for us. ### 12. Very happy with Bookinglayer for our kitesurf schools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Bookinglayer?** We started using Bookinglayer one year ago for our kite school and kitesurf trip & camps. As we have different locations and some of them have accommodation and some not, Bookinglayer was the best choice to use one system that can manage all. We offer kitesurf courses with or without accommodation. + Good customer management + Automatic information mails and reminders for customers + Easy payment integrations. The customer selects what he wants and pays it. + Invoicing system to meet accounting standarts in Germany. + The system gave us more freedom and less email communication + Good customer account overview of all areas: arrivals, customers on site, departures, transfers, courses, ocupation, payment status, etc + Possiblity to have any kind of reports. + Very friendly team + Quick answers when something has to be changed or help is needed. Open minded company and team. + In our case, the owner helped us with some customizations, as we had to display realtime info in our website. + There is a roadmap to see what will be the next improvements. Happy with the choice. **What do you dislike about Bookinglayer?** There are things that can be improved, as for example some invoicing issues for online payments. We are not using the student planner at the moment, as we do not understand it very well. Would be great to use it in the future and automate it. **What problems is Bookinglayer solving and how is that benefiting you?** Bookinglayer helps us mainly in the booking procedures. It takes workload away, thanks to automatic email communication and thanks to automatic payment procedures. ### 13. Happy long term customer **Rating:** 5.0/5.0 stars **Reviewed by:** shiraz k. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Bookinglayer?** I find it intuitive to train people on It's an easy workflow & a great PMS system it is visually pleasing and even noncomputer-savvy people can use it **What do you dislike about Bookinglayer?** Sometimes the support can take a while to get back to you but this is depending on the time of day and or day of the enquiry I like there roadmap and feel they always work towards bettering the system. **What problems is Bookinglayer solving and how is that benefiting you?** BL has already solved many of my issues and I feel like they have solutions or work around when new ones come up. ### 14. Best Backoffice System for Surf Camps **Rating:** 5.0/5.0 stars **Reviewed by:** Gota Dagua S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Bookinglayer?** As a company, automatic invoicing, automatic emailling, clear backoffice and a team ready to help you 24/7 , is a few of many caratheristics that makes Bookinglayer a great tool for Surf Camps **What do you dislike about Bookinglayer?** there is still some things to improve but the great relation with all partners and with the long term vision and feedbacks from the companies, we can see Bookinglayer team working on every aspect of it **What problems is Bookinglayer solving and how is that benefiting you?** As a Portuguese based company, invoicing is a issue and it works pretty fine. Other aspect super important for us is the system for emailing clients and it simplicity makes it amazing. ### 15. Growing together from the beginning **Rating:** 5.0/5.0 stars **Reviewed by:** Alba C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Bookinglayer?** - The adaptation to the needs of surf camps - A personal, helpful and quick support team - The are open to suggestions and changes to become a better tool for their clients **What do you dislike about Bookinglayer?** - There are still some details that doesn't match our needs - As it grows, it is less personal, but the treatment continues to be quite close **What problems is Bookinglayer solving and how is that benefiting you?** Booking Layer helps to control of all the bookings and a flexible way of organising the activities and services. ### 16. Very hands on when onboarding a new client like us. **Rating:** 5.0/5.0 stars **Reviewed by:** Raúl T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Bookinglayer?** The onboarding support and customer service. They're very responsive and always aim at finding the best solutions for our organization. **What do you dislike about Bookinglayer?** Perhaps they can update their options for customer data, to be more aligned with the global context. **What problems is Bookinglayer solving and how is that benefiting you?** Efficiency in reservations management. ### 17. I wanted the best and after 2 years of use, I'm pretty sure this is it. **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Owner **Reviewed Date:** January 06, 2023 **What do you like best about Bookinglayer?** The software is very well thought out and is a pleasure to use. I had quite particular ideas of how I wanted the experience to be for my guests, and all my needs were met. **What do you dislike about Bookinglayer?** If anything the price, but you get what you pay for. In my opinion its the best software solution for a surf camp/hostel/lodge etc. I looked around alot and it was the clear winner. **What problems is Bookinglayer solving and how is that benefiting you?** Its completely automates the whole booking process for my clients. It saves me alot of time and removes any human error. Also having a beautiful front end creates a very professional look. ### 18. Very good and perfect solution for cloud bookings. **Rating:** 4.5/5.0 stars **Reviewed by:** Divyanshu A. | Front Office Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Bookinglayer?** It is a cloud-based hotel and reservation management solution. It is designed for small to midsize businesses in the tourism industry that provide accommodations and activities. **What do you dislike about Bookinglayer?** Nothing as i haven't seen such negative points as of now. **What problems is Bookinglayer solving and how is that benefiting you?** It is taking cloud based reservations for booking ### 19. Its definitely the best booking software for experience travel busineses. **Rating:** 5.0/5.0 stars **Reviewed by:** Hans v. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Bookinglayer?** It offers a great combination of accommodation and in-depth functionalities to add activities. **What do you dislike about Bookinglayer?** Would be grer if they launch their API to improve the possibilities to integrate with more external tools. **What problems is Bookinglayer solving and how is that benefiting you?** We use bookinglayer to manage and automate the booking process of online travel agency. ### 20. Best Hospitality Management System I have used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Bookinglayer?** Great product, the best in the industry if you ask me. And I've tried a few. Many functionalities, everything in one package, and a personal and direct approach from the team behind it if there are any problems. **What do you dislike about Bookinglayer?** It's not cheap. The accounting and room allocation functionalities could still improve, although they are working hard on getting it the best it could be. And I'm sure it will be soon. No direct integration with external channels yet (booking.com etc), it's possible but through an external service which you have to pay seperate. **What problems is Bookinglayer solving and how is that benefiting you?** Easy to use, all-in-one reservation platform for hotel/hostel/camp reservations and activity management. ### 21. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Rapturecamps A. | Head Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Bookinglayer?** Easy to use. Support team answers fast, and constantly improving **What do you dislike about Bookinglayer?** Reports could improve (occupancy, finantial, etc). Other little features as well (notes visible in calendar bookings) **What problems is Bookinglayer solving and how is that benefiting you?** Organizing guests stays and activities - [View Bookinglayer pricing details and edition comparison](https://www.g2.com/products/bookinglayer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+09%3A49%3A11+-0500&secure%5Bsession_id%5D=3e29a783-302e-47c2-ac26-96541f4131e6&secure%5Btoken%5D=80f794a36322606c53c903c015f542ff415d88b756db101cb729b8b48a3df920&format=llm_user) ## Bookinglayer Features **Agentic AI - Hotel Reservations** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administrative Tasks - Camp Management** - Billing & Invoicing - Medical Records & Health Forms - Parent Portal & Dashboard - Multi-Media Sharing & Camp Updates - Staff Recruitment & Applicant Tracking **Registration & Scheduling - Camp Management** - Activity Scheduling - Cabin Assignments - Website & CMS Embedding - Online Registration ## Top Bookinglayer Alternatives - [CampDoc](https://www.g2.com/products/campdoc/reviews) - 4.7/5.0 (155 reviews) - [Omnify](https://www.g2.com/products/omnify/reviews) - 4.4/5.0 (86 reviews) - [Cvent Supplier & Venue Solutions](https://www.g2.com/products/cvent-supplier-venue-solutions/reviews) - 4.5/5.0 (51 reviews)