We've been using 800.com for our business phone system, and it has been an excellent experience from day one. As a growing IT services company, we needed a solution that was professional, reliable, and easy to manage, and 800.com has delivered on all three.

UI / UX: The interface is clean, modern, and intuitive. Setting up phone numbers, extensions, call routing, voicemail, and business texting was straightforward, and I rarely have to search for a feature. Everything is organized in a way that makes managing our phone system simple.

Integrations: While our needs are fairly straightforward today, the platform works well alongside the other cloud services we use to run our business. The flexibility gives me confidence that it can grow with us as our requirements evolve.

Performance: Call quality has been consistently excellent. Calls connect quickly, audio is clear, and I haven't experienced any reliability issues. Business texting and voicemail have also performed exactly as expected, which is critical when communicating with customers.

Pricing / ROI: The pricing is very reasonable, especially compared to traditional business phone systems. For a small business, the value is outstanding. We were able to establish a professional presence with an 800 number without the cost or complexity of legacy phone solutions.

Support / Onboarding: Getting started was quick and painless. The onboarding process was easy to follow, and when I had questions, customer support was responsive, knowledgeable, and genuinely helpful. It's refreshing to work with a company that values the customer experience.

AI / Intelligence: I haven't had the opportunity to use the AI features yet, so I can't comment on that aspect of the platform. Based on my experience with the rest of the service, I'm looking forward to exploring those capabilities as our business continues to grow.

Overall, 800.com has been a dependable and cost-effective solution that helps our business present a professional image while keeping communications simple and reliable. I would confidently recommend it to any small business or growing company looking for a modern virtual phone system.

This version is more credible because it only comments on features you've actually used. Review collected by and hosted on G2.com.

Honestly, I haven't run into any major issues so far. The few improvements I'd like to see are more enhancements than complaints, such as additional integrations, richer analytics, and expanded AI capabilities. Review collected by and hosted on G2.com.

I really love how clean, intuitive, and easy-to-navigate the dashboard is—it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changer—getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. I’ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. It’s clear the platform is evolving and listening to users. Review collected by and hosted on G2.com.

Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respond—ideally without having to log into the interface every time. It would make communication much faster and more natural. The pricing also feels a bit high compared to similar services. Review collected by and hosted on G2.com.

I like how easy it is to find a good number, because it helps clients remember us and call back without any hassle. The price is very affordable, which is a big plus—especially with rising costs. The back-office messages and voicemails add value by making my business look very professional. I also appreciate the ability to text on the 800.com to build rapport with a potential client before a phone call. A potential client is more likely to respond to opening texts to build confidence into a phone call. When you have an 800.com phone number it feels like a big company is backing you and establishes you as a national company and it drops the stigma of having to pay for an unrecognized area code. Many people feel comfortable calling an 800.com number because they know its toll FREE. Review collected by and hosted on G2.com.

The 10DLC verification has been difficult to get text messaging approved. They keep denying me without giving a reason. It's been frustrating, as I had to send two emails to customer service to get something done. However a customer service rep quickly got back to me and verified that I needed to make some small changes and I did so now I have the 10DLC requirement done for text messaging. Review collected by and hosted on G2.com.

I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients and their businesses. If difficult times arrive they are there for you and work with you. I've had more than one of those moments. Their pricing is very fair, and the quality of their products is amazing. I will always remember how they really aided me and helped mme succeed with my business. Review collected by and hosted on G2.com.

There are no downsides. Everything about them is just Great. Review collected by and hosted on G2.com.

I use 800.com so customers can reach me at a professional number instead of my cell phone, and it’s also branded, which I love. I really like that they offer a branded number to help showcase my business, and I also appreciate the customer service. Everyone I’ve dealt with has been very helpful and pleasant, and they do what they can to go above and beyond without trying to sell you something you don’t need.

Overall, I like this company and think they’re great. The initial setup was handled by the company, and they explained the “why” behind it in great detail. They also followed up to make sure I was happy with the direction of the setup and to see whether I wanted to add more features or change anything. They explained everything in a manner that was easy to understand, and you can always change the layout later or at any time.

The only thing I didn’t care for—and still don’t—is the number verification setup and the overall process. I’m having quite a few problems with that, and their hands are tied as far as that process goes. Please do a lot of research, because they can only help so much with this. Review collected by and hosted on G2.com.

I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a few questions about what they’re looking for from me. It would be helpful to have that information before I call them back, instead of returning the call with no context. I’d also like to integrate my number on the platform my website is on, and be able to track its performance through Google Analytics and Google’s system. Review collected by and hosted on G2.com.

I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listeners straight to me. I love being able to share my 800.com number to my phone, allowing everyone from Facebook to call me anytime while maintaining my talk number's privacy, and it makes me look more professional. The setup was very easy, and I think it's a great tool because we chose it over the competition based on quality. Review collected by and hosted on G2.com.

I love it Review collected by and hosted on G2.com.

I’m able to set up extensions, receive texts, and review the full history to analyze call and text data. The UI is very user-friendly and easy to navigate. Pricing feels very reasonable, especially since I can get a custom 800 number and still have access to all the different capabilities. I’ve never run into performance issues or experienced any downtime. Support is also consistently quick to respond whenever I have questions. Review collected by and hosted on G2.com.

Honestly, I haven’t run into any issues while using the service. It doesn’t feel like it’s missing anything; if anything, it includes more features than I’ll probably ever need. Review collected by and hosted on G2.com.

800.com has stellar customer service and support. Whenever I run into an issue, the reps stay with me until it’s completely resolved. I love the seamless use of online services along with on-the-ground access. They track my text messages online and also alert me on my phone, which makes it easy to keep up with my communication activity. Review collected by and hosted on G2.com.

The online interface isn’t particularly intuitive. It takes some time and effort to learn your way around and figure out how to set up the features within your account. Review collected by and hosted on G2.com.

I love all the features 800.com has. It allows me to be available to partners and the community by answering my calls and taking messages when I'm unavailable to do so. I can show my creativity through features like welcome calls and voicemails, which leave a professional look for my non-profit. These features make my organization look much bigger than it is and make what I offer stand out better and more polished. The initial setup was also very easy. Review collected by and hosted on G2.com.

The only thing I could think of, would be the option to pay the way I want to pay such as paying a few days early instead of having to wait for the scheduled payment date. Review collected by and hosted on G2.com.

800.com has made it much easier for us to manage and track incoming calls for our spa. Having the memorable vanity number 833-FL-26TOX has helped with branding and makes it easier for patients to recall how to contact us. The call recording has helped a TON. What I like most is the call tracking, how easy it is to transfer to a cell phone when I leave the office, and how easy it is to set up. We switched back from a different company because the service is 10/10. The call tracking feature helps us understand who and where calls are coming from. Being able to forward calls to a cell phone is a huge benefit because we are not always at the front desk. We can still answer patient calls, schedule appointments, and make sure nothing is missed. The setup process was also incredibly seamless. We were able to get our vanity number up and running quickly with no technical issues, and everything was straightforward. We use 800.com alongside our CRM, email platform, and social media advertising. While it isn't directly integrated with our systems, we still manage. It allows us to receive and route calls efficiently while our other software handles appointments, patient records, and more, and together these tools help us provide a smooth experience. The initial setup was seamless and the support was great. I'd rate it a 10 out of 10 to recommend. Review collected by and hosted on G2.com.

{"I notice a slight lag when transferring phones. It's not a deal breaker.","Only when we transfer calls, it takes a second to press 1 and cancel it.","800.com isn't directly integrated with our systems. We still manage, but it's not integrated."} Review collected by and hosted on G2.com.