--- title: 800.com Reviews meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1010 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1010 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,010 ## About 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. (301 reviews) - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. (232 reviews) - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. (168 reviews) - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. (141 reviews) - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. (50 reviews) - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. (25 reviews) - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. (25 reviews) - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. (25 reviews) - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. Great Experience with Easy Setup and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adriene D. | Executive Assistant to CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about 800.com?** 800.com simplifies the process of setting up and managing a toll-free number. We primarily use it for call forwarding to our existing phone system, and it has proven to be very reliable. The platform is intuitive, making it easy to navigate, and getting started was both quick and seamless. During the onboarding process, customer support was responsive and addressed all of my questions clearly, which made everything even easier. This service allows us to maintain a professional presence without having to make major changes to our current setup. **What do you dislike about 800.com?** Since we use 800.com solely for call forwarding, we don't utilize many of its additional features, which makes some areas of the interface seem more comprehensive than necessary for our needs. For teams seeking advanced options such as detailed call routing or analytics, those capabilities are available and might be very useful. However, for us, it's the straightforwardness that matters most, and 800.com provides exactly the simplicity we want. **What problems is 800.com solving and how is that benefiting you?** As a nonprofit organization, we have funders who require us to maintain a toll-free number for accessibility purposes. 800.com has made it straightforward for us to fulfill this requirement without the need to set up a complicated phone system. We just forward the toll-free number to our current phone line, which helps us keep our operations efficient while ensuring we remain compliant and accessible to those we serve. ### 2. Effortless Caller Management, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** I like having better control over how callers are distributed throughout the organization with 800.com. The initial setup was fast, which was a big plus for me. **What do you dislike about 800.com?** Add interactive heat maps showing caller activity by region **What problems is 800.com solving and how is that benefiting you?** I use 800.com to provide a separate contact line for investor relation inquiries, preventing loss of potential investors due to unstructured communication. It gives me better control over how callers are distributed throughout the organization. ### 3. Effective Call Management with Some Cost Concerns **Rating:** 4.5/5.0 stars **Reviewed by:** Idan A. | ownwer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about 800.com?** I like that 800.com is a little cheaper than Georgia's service. They have some good AI features and I'm really satisfied with the recording conversation feature. The SMS support is also a big plus. Setting it up was super easy for me—I don't even remember it, which is great because it means it was quick and painless. **What do you dislike about 800.com?** The payment plans have changed, moving away from a flat rate with a bunch of minutes, and now it's more expensive. I find myself having to watch my bill all the time. **What problems is 800.com solving and how is that benefiting you?** 800.com helps me forward phone numbers, record conversations, and supports SMS, which is very helpful. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us a review and feedback! ### 4. Easy Setup, Reliable Support, but Pricing Can Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Carvey P. | District Service and Parts Manager **Reviewed Date:** October 24, 2025 **What do you like best about 800.com?** I appreciate how easy it was to set up 800.com, and the customer support was excellent when I needed assistance. This initial ease of use made the transition to using the service seamless. One of the main benefits of 800.com is that it allows me to use a different phone number than my original one, which is convenient for simple texting communication. I find texting and call forwarding features to be invaluable, as they are essential for my communication needs. Furthermore, the service works well with Simpletexting.com, which enhances its functionality for me. The efficiency and practicality of these features, combined with reliable support, make this service a crucial part of my business operations. **What do you dislike about 800.com?** I find the pricing and charges for text messaging to be problematic, particularly concerning carrier charges. **What problems is 800.com solving and how is that benefiting you?** 800.com solves the issue of using different phone numbers for communication, improving accessibility with easy setup and great support. ### 5. Affordable, Easy Setup with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cody T. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about 800.com?** I love how easy 800.com was to set up. The process was smooth, and I only needed a quick call with one of their representatives, who was incredibly helpful and guided me through everything efficiently. I find the setup and assignment of numbers straightforward, and the call recording feature is extremely useful from an operational standpoint. The dashboard’s user-friendly nature makes it very helpful for managing tasks. Their support team stands out for being very responsive, easy to contact, and quick in resolving any issues I encounter. On top of all this, the service is cost-effective, sparing me from spending excessively on vanity and 800 numbers. The system’s ability to forward my main line into different telephone support systems proves invaluable, ensuring nationwide reach. Integrating 800.com with tools like Dialpad and potentially Intercom demonstrates its flexibility and compatibility with existing systems. Overall, it's an affordable, easy-to-use solution that genuinely caters to my business needs, making it a service I would confidently recommend and repurchase. **What do you dislike about 800.com?** nothing **What problems is 800.com solving and how is that benefiting you?** 800.com provides an affordable solution for vanity and 800 numbers, facilitating a nationwide reach and line forwarding to various support systems, saving on costs significantly. **Official Response from Annie Argueta:** > Thank you for your fantastic review and feedback! ### 6. Simple, Reliable, and Instantly Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Vagner T. | Business Developer Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** What I like best about 800.com is the simplicity and reliability of the platform. The dashboard is very intuitive, and I can easily manage call forwarding, voicemail, and message notifications in real time. The ability to set up professional toll-free numbers quickly makes our business look more credible and organized. I also appreciate that all features work smoothly without needing complex configurations. **What do you dislike about 800.com?** There’s very little to dislike, but I’d like to see more advanced integrations with CRM systems and marketing tools. Occasionally, there are minor delays in updating call logs on the dashboard, though it’s not frequent. One important improvement would be making it easier to forward or overflow calls to phone numbers in other countries. Currently, this process is not as intuitive as it could be, and simplifying international call forwarding would add great value for businesses that operate globally. Adding a mobile app with expanded control options would also enhance the overall experience, especially for users managing multiple lines. **What problems is 800.com solving and how is that benefiting you?** 800.com makes it much easier to manage customer calls and stay connected with our team, even from different countries. The call forwarding and voicemail features save time and make our business look more professional. It’s a simple and reliable solution that really improves communication. **Official Response from Christina Reynolds:** > Thank you so much for this thoughtful and detailed review Vagner! We’re thrilled to hear that 800.com has helped make your business communication more professional, organized, and reliable across different locations. It’s great to know that features like call forwarding, voicemail, and real-time notifications have helped your team stay connected while keeping the setup process simple and intuitive. We also truly appreciate your detailed feedback regarding CRM integrations, international call forwarding, dashboard updates, and expanded mobile app controls. Insights like yours are incredibly valuable as we continue improving the platform for businesses managing communication across teams, countries, and multiple lines. If you’d be open to sharing more about the integrations or international forwarding workflows that would help your business most, please email support@800.com and ask for Christina. We’d love to learn more from your feedback. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business communication needs! ### 7. Intuitive and Clean—800.com Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Roddy T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** 800.com feels like a communication command center that doesn’t overwhelm you. The platform is intuitive and clean—even if you’re not a “tech person.” Setting up is a breeze. **What do you dislike about 800.com?** Pricing can feel a bit steep compared to some competitors, especially for smaller teams just getting started. **What problems is 800.com solving and how is that benefiting you?** Call tracking and analytics. I now can clearly see who called and when they called. **Official Response from Christina Reynolds:** > Thank you for your feedback! We're thrilled to hear that you find 800.com intuitive and easy to use for call tracking and analytics. We understand your concern about pricing and we appreciate your feedback. We are constantly working to enhance our services and offer competitive pricing options. If you have any specific suggestions or would like to discuss pricing further, please feel free to reach out to us directly at support@800.com. We value your business and are here to help. Thank you for choosing 800.com! ### 8. Versatile Options but Verification Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Willross L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about 800.com?** I find 800.com ideal because of the options it allows me to have. It also benefits me by directing calls to different departments within the same phone using different extensions. For business phone calls, this feature is quite useful. **What do you dislike about 800.com?** The ability to text and the verification process that can be denied. **What problems is 800.com solving and how is that benefiting you?** 800.com solves verification for sending texts and enables directing customer calls to different departments using the same phone number with extensions. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with our versatile options and call directing feature! We understand the frustration with the verification process and are actively working to streamline it for a better user experience. Thank you for being a customer and reach out to us anytime at Support@800.com if you need help navigating the sms verification process. ### 9. Efficient Communication Management, Quick Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Layla W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 800.com?** I like the better organization of inbound communication across multiple business functions. The initial setup of 800.com was fast. **What do you dislike about 800.com?** I think there could be an improvement in creating visuals dependency maps showing the relationship between campaigns and call volume. **What problems is 800.com solving and how is that benefiting you?** 800.com helps manage customer outreach during service interruptions and tracks demand for custom products and services. It also improves organization of inbound communication across multiple business functions. **Official Response from Christina Reynolds:** > Thank you for your feedback! We're pleased that 800.com is helping your business. We are taking note of your suggestion to add visual maps! ### 10. Memorable Numbers that Boost Brand Recognition **Rating:** 5.0/5.0 stars **Reviewed by:** Mariah H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about 800.com?** I appreciate using 800.com for dedicating a number for warranty registration inquiries because it helps eliminate confusion by allowing different contact numbers for different services. I like the ability to reserve memorable phone numbers that strengthen brand recognition. The initial setup of 800.com was fast, which was a positive experience for me. **What do you dislike about 800.com?** Add industry specific dashboard Template for different business sector **What problems is 800.com solving and how is that benefiting you?** I use 800.com to eliminate confusion by having a dedicated number for warranty registration inquiries. ### 11. 800.com Makes Toll-Free Campaigns Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Vice President, Training & Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** What I like is the ease of registration, from choosing a number, payment options, and setup. I found it extremely easy and their assistance was quick. I was up and running in minutes. I also can't say how easy the dashboard is to use. From call reports to settings, it was easy and intuitive. Well done! **What do you dislike about 800.com?** Seriously, I am struggling to come up with any downsides. But if pressed, I would have liked for more toll-free number options. **What problems is 800.com solving and how is that benefiting you?** For a manufacturer, getting into toll-free number ownership and campaigns was not in our DNA. But 800.com made the process so simple for us to get it done. WHat we thought was going to be the hard part turned out to be the simplest part of the project, and that is a huge shout out to the team at 800.com. ### 12. Simple way to get 800 number fast **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer B. | CEO,CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about 800.com?** I recently signed up for an 800 number and was thoroughly impressed by how straightforward and efficient the entire process was. The website was intuitive, with clear instructions guiding me from beginning to end. I easily selected a number that fit my needs, completed the registration, and had it activated—all in just a few minutes. What stood out most was the immediate confirmation and the responsive support team, ready to assist if I had any questions. There were no lengthy waits or confusing procedures—just a smooth, hassle-free experience that saved me valuable time. I highly recommend this service to anyone seeking a fast and dependable way to obtain a personalized 800 number. **What do you dislike about 800.com?** So far, I haven’t run into anything I truly dislike about the platform. I’m currently the only one using it as I prepare to roll it out to the rest of my company, and thanks to the smooth and intuitive enrollment process, I don’t anticipate any major issues. One thing to note—they do send quite a few emails. While it’s not a dealbreaker, it can feel a bit excessive at times. That said, it seems to be the norm these days, and the messages are generally informative. Overall, it’s been a positive experience, and I’m optimistic about expanding its use across the team. **What problems is 800.com solving and how is that benefiting you?** They are providing me with a customized number that is toll free for my customers. They were able to get me a number that spells my company name ### 13. Effortless Virtual Phone Setup with Clean UI **Rating:** 5.0/5.0 stars **Reviewed by:** Damon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about 800.com?** I use 800.com for setting up a virtual business phone system without needing physical infrastructure. I appreciate having a professional toll-free number for customer communication, as it helps when there is no dedicated business contacts number. I like the clean and minimal interface design, which makes navigation simple, even for non-technical users. The initial setup of 800.com was fast, which was a nice surprise. **What do you dislike about 800.com?** Offline access to call logs, allowing limited access to recent call data without internet. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to set up a virtual business phone system without physical infrastructure, providing a professional toll-free number for customer communication with a clean and minimal interface for easy navigation. **Official Response from Christina Reynolds:** > Thank you for the thoughtful review! We’re glad to hear that 800.com made it easy to set up a professional virtual phone system without the need for complicated infrastructure. It’s great to know the clean interface and simple navigation have made the experience approachable and user-friendly, especially for non-technical users. We also appreciate your feedback regarding offline access to recent call logs. I think that is a great idea and it's suggestions like these that help us improve our accessibility and flexibility for businesses that need to stay connected on the go. I will be bringing this to our product team to see what we can do! If you’d be open to sharing more about how offline access would help your workflow, please email support@800.com and ask for Christina — we’d love to learn more from your feedback. Thanks again for choosing 800.com — we truly appreciate your support! ### 14. Great Balance of Features and Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2026 **What do you like best about 800.com?** I like the good balance of features and simplicity that 800.com offers. The initial setup was fast, which I really appreciated. **What do you dislike about 800.com?** I find the limited control over call flow a bit challenging. It would be better if businesses could define custom routine paths more easily. Also, there should be better differentiation between first-time and returning callers. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to create separate lines for VIP customers and control call flow, letting my business define custom routing paths. **Official Response from Tom English:** > It's great to hear that 800.com is helping you create separate lines for VIP customers and control call flow to benefit your business. We appreciate your support. ### 15. Amazing Call Recording with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ky S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about 800.com?** I love using 800.com for its wonderful app that allows me to see calls and voicemails. It's very user-friendly, making my experience smooth and efficient. The technical support team is also responsive and great at solving problems. Additionally, the setup was very easy, and I got the 888 number that I wanted. **What do you dislike about 800.com?** I wish I could text message but they said I cannot qualify, I wish I could. I am not sure why I do not but they told me I cannot text on the number because I am unverified. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for my insurance business to record calls and announce that 'the call is being recorded.' It solves my issue of recording calls for ten years and accessing them easily. **Official Response from Christina Reynolds:** > Thank you so much for this thoughtful review Ky! We’re thrilled to hear that you’re enjoying the app, call recording features, and the smooth setup process — especially getting the 888 number you wanted! It’s also wonderful to know our support team has been responsive and helpful when you’ve needed assistance. Regarding texting, we completely understand wanting that functionality. SMS for toll-free numbers requires a federally regulated verification process, and approval depends on specific business and compliance requirements. We’d be happy to take another look and guide you through the steps, to see if we can get that activated for you! We’re proud to support your insurance business, especially when it comes to long-term call recording and compliance needs. Thank you for choosing 800.com! ### 16. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Dale A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about 800.com?** Pretty easy to use compared to others. I called a couple other places and was on hold with a foreign country. Wanted my card over the phone, just didn't feel right. **What do you dislike about 800.com?** I haven’t found an explanation or maybe a video explaining all the features and how it ties together. Would be a helpful resource. **What problems is 800.com solving and how is that benefiting you?** No issues. **Official Response from Christina Reynolds:** > We're glad to hear that you found 800.com easy to use. We strive to provide a seamless experience for our customers. Be sure to check out the Getting Started section of our help center! https://support.800.com/hc/en-us/categories/31600150777741-Getting-Started Thank you for choosing 800.com! ### 17. Setup Easy, But Needs Feature Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2026 **What do you like best about 800.com?** I found the initial setup of 800.com relatively easy. **What do you dislike about 800.com?** I do not have a ring. I cannot speak to clients and can't hear the phone ringing. It goes straight to my voicemail. This is a brand new system. How to delete the calls that you no longer need? A caller record. **What problems is 800.com solving and how is that benefiting you?** I can't hear incoming calls and they go straight to voicemail, which prevents me from speaking to clients. **Official Response from Christina Reynolds:** > Thank you for the 5 star review Daniel! Looks like that may have been a setting in your account, where you can have calls forwarded straight to voicemail. You can update that in the call forwarding section anytime. Let us know if you need help :) ### 18. Efficient Communication During High Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2026 **What do you like best about 800.com?** I like the efficient handling of communication needs during high growth periods with 800.com. The initial setup was instant, which was really helpful for us. **What do you dislike about 800.com?** I wish 800.com had automated campaign lifecycle management for temporary numbers. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for operating a dedicated number for warranty claim submission. It prevents delays in processing warranty-related customer reports and efficiently handles communication needs during high growth periods. **Official Response from Christina Reynolds:** > We appreciate your feedback. We understand the need for the temporary number automation and will take this into consideration for future improvements. Thank you for choosing 800.com! ### 19. Great product and great services! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Member of Delegates Committee , Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** Calls to both of our offices, on opposite sides of the country, are routed to the correct person immediately. It is so easy to update outgoing messages. One number gets customer's questions and issues solved without them waiting. **What do you dislike about 800.com?** Having used 800.com for over a year now we have had no issues that would cause us to dislike their services. Everything for our account is easy to maintain. **What problems is 800.com solving and how is that benefiting you?** We have two offices on opposite sides of the United States. 800.com allows us to use one number for all of our advertsing, including our company vehicles. We now print just one business card for everyone in the company which saves us money in advertising costs. It also makes it easy for people visiting our web site to contact the nearest office when they are looking for our services. ### 20. Essential Tool for Client Reporting and Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 800.com?** I like 800.com for its ability to easily identify the data I need for client reporting, especially related to the activity referrals we receive. It provides useful metrics like call volumes per location and organization, and allows quality assurance by identifying calls that didn't result in messages for further client sampling and confirmation. The initial setup was easy. **What do you dislike about 800.com?** It's difficult with different users and different purposes, but both user interface and search/sort/filter functions can always be improved, even slightly. **What problems is 800.com solving and how is that benefiting you?** 800.com allows for aggregation and uniformity, provides meaningful metrics, and makes it easy to identify data needed for client reporting, enhancing quality assurance. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com! We're thrilled to hear that our platform has been instrumental in streamlining your client reporting process and providing valuable metrics for quality assurance. Your feedback on the user interface and search functions is duly noted, and we are continuously working to enhance these aspects for a better user experience. If you have any specific suggestions or further feedback, please feel free to reach out to our support team at sup@800.com and ask for Christina, we would love to hear some more specifics :) We appreciate your business and look forward to continuing to support your reporting needs. ### 21. A True Partner in Building Our Professional Image **Rating:** 4.5/5.0 stars **Reviewed by:** M V. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about 800.com?** It was more than just a phone number for us; it was about building trust and confidence with our customers from the very first call. As a small business, getting our memorable 800 vanity number felt like a huge win. The system instantly gave us the professional polish of a much larger company. The best part was the peace of mind. Knowing that the system was reliably handling our calls with a professional greeting and routing them perfectly allowed us to focus on what we do best—serving our customers. It just works, seamlessly, in the background, making us look great every single day. **What do you dislike about 800.com?** Honestly, there's nothing to "dislike" because the service does exactly what it promises, and does it impeccably. I think it's important for new users to see it as a complete business communications platform, not just a basic phone number. When you consider everything that's included—the call forwarding, the analytics, the reliability, and the professional image—you understand that you're making an investment in your brand. When you look at the total package and the value it brings, it makes perfect sense. It's the ideal solution for any business that's serious about their customer-facing image **What problems is 800.com solving and how is that benefiting you?** As a growing business, our biggest hurdle was appearing established and trustworthy to new customers. 800.com immediately solved this by providing us with a professional vanity number. This simple change made a world of difference in how we were perceived. The benefit was two-fold: First, it gave customers confidence to call us, which directly translated to more business. Second, the call management features gave our team incredible freedom. We could confidently manage all business calls on our mobile phones, ensuring we were always accessible without being tied to an office. It helped us operate like a much larger company and never miss an opportunity. ### 22. Used 800.com to get a vanity number and it was so simple!! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Servant Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about 800.com?** I like the service ok. Not sure I would go with them again. **What do you dislike about 800.com?** They said they sent me a gift card, but cannot access it and they have been no help at all. **What problems is 800.com solving and how is that benefiting you?** This will help me to be able to build "brand awareness" and name association. ### 23. Quick, Easy Setup and Ready to Use Right Away **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | Financial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about 800.com?** The ease of setting up the account and being able to start using it right away. **What do you dislike about 800.com?** I currently do not have any issues with any features. There tends to be a few more "sales" emails than I care for, however not a deal breaker **What problems is 800.com solving and how is that benefiting you?** We wanted a phone number that was toll free and represented our business. 800.com was able to fulfill both needs, easily with no up front cost and quick start up. **Official Response from Christina Reynolds:** > Thank you so much for the great review! We’re thrilled to hear that setting up your account was quick and easy and that you were able to start using your number right away. Helping businesses get a professional toll-free presence without a complicated setup process is exactly what we strive for. We also appreciate your feedback regarding email frequency. We always want our communication to be helpful and valuable, so insights like yours are important as we continue improving the customer experience. If you’d ever like assistance adjusting communication preferences, please email support@800.com and ask for Christina — we’d be happy to help. Thanks again for choosing 800.com — we truly appreciate your support! ### 24. Streamlines Communication in Business Expansion **Rating:** 5.0/5.0 stars **Reviewed by:** Sonny R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about 800.com?** I like the ability of 800.com to support specialized inquiry channels for a niche audience. The initial setup was fast, making it easy to get started. **What do you dislike about 800.com?** I would like 800.com to provide automated recommendations for staffing based on historical call demand. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to solve communication challenges during rapid business expansion into a new market. **Official Response from Christina Reynolds:** > Thank you for sharing your feedback on your experience with 800.com! We are thrilled to hear that you appreciate our ability to support specialized inquiry channels and our quick setup process. Your suggestion regarding automated staffing recommendations is valuable, and we will definitely consider it for future improvements. We are glad that 800.com is helping you tackle communication challenges during business expansion. If you have any more suggestions or need further assistance, please feel free to reach out at Support@800.com. We are here to support you every step of the way! ### 25. Easy Call Tracking That Proves Ad Value - it helped me save my biggest client! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris K. | Associate Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about 800.com?** Tracking engagement with print ads in a newspaper is difficult. With the help of 800.com, we are able to clearly show our advertisers the calls they are getting from our paper are legitimate business inquiries. I like the platform because it's easy to use. **What do you dislike about 800.com?** I almost never give out a 10 out of 10, so a 9 is excellent in my book. There's not much to dislike about the service except that it costs money. There are still some features I have yet to explore, but the ones we use are great. **What problems is 800.com solving and how is that benefiting you?** Proving engagement with advertisements in our newspaper is nearly impossible in some verticals such as real estate. 800.com solves that problem and helps me prove that our newspaper is delivering valuable leads to the realtors. Only with the proof in hand do they understand they are getting a good return on their investment. ### 26. Flexible Call Routing That Gets Calls to the Right Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about 800.com?** Flexibility to route calls to the proper numbers based on topics **What do you dislike about 800.com?** The calls being forwarded show our number and name as the caller instead of the actual caller when routed **What problems is 800.com solving and how is that benefiting you?** We do not have any other answering service, or a receptionist or even a physical office, so having 800.com provide us a business number and to route the calls to cell phones is extremely useful ### 27. Efficient Setup and Valuable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Bellamy A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about 800.com?** I find 800.com helpful for gaining visibility into which business unit receives the most inquiries, which aids in managing our customer verification line. The initial setup was fast, making it easier to get started with the service quickly. **What do you dislike about 800.com?** Introduce customize communication workflow template by industry. **What problems is 800.com solving and how is that benefiting you?** 800.com eliminates missed opportunities from partnership and collaboration requests and gives helpful visibility into which business unit received the most inquiries. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com. We're pleased to hear that the service has helped you gain valuable insights into your business inquiries. We will consider your custom workflow template suggestion for future enhancements! ### 28. Fantastic AI Answers That Keep Us Ahead of Competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Damian D Skipper P. | Instructor | Community Education , Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about 800.com?** The AI answer feature is great. It helps people avoid asking questions consistently to outperform competitors... **What do you dislike about 800.com?** Nothing, we love all the things offered... **What problems is 800.com solving and how is that benefiting you?** The AI answer features **Official Response from Christina Reynolds:** > Thank you for your positive feedback! We're glad to hear that you're satisfied with all the features we have at 800.com. ### 29. Flexible, Fast, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** C P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 800.com?** I like the flexibility of 800.com to support temporary campaigns without a long-term commitment. The initial setup was fast, which made starting to use the service straightforward. **What do you dislike about 800.com?** I think it could offer deeper insights into customer retention based on phone interaction. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for handling unbound inquiries related to compliance, and it addresses communication overload during recalls or safety announcements. **Official Response from Christina Reynolds:** > Really appreciate the review and the use-case context around recalls and compliance CP! If you need richer retention analysis, we do have some feature options like call tagging, tracking and transcriptions. We can also fully integrate into most CRM's so you can analyze customer journeys from there as well. Email us at support@800.com and we can help. ### 30. Effortless Appointment Management with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 800.com?** I like how 800.com offers convenient call notifications, which makes managing appointment booking calls for my service-based clinic business easier. The toll-free number feature is particularly beneficial, as it removes the barrier for long-distance callers. I also found the initial setup to be smooth. **What do you dislike about 800.com?** This platform may guide steps by step on my business **What problems is 800.com solving and how is that benefiting you?** I use 800.com for managing appointment booking calls and its toll-free number eliminates long-distance calling barriers, making communication smoother. Convenient call notifications are also something I appreciate. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com. We're pleased to hear that our toll-free number and call notifications are making appointment management easier for your clinic business. We'll continue to strive for user-friendly guidance in using our platform. ### 31. Smooth Setup, Efficient Call Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Willow B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about 800.com?** I like the organized number labeling system on 800.com because it helps categorize numbers clearly by purpose, which is really useful for setting up temporary numbers for short-term campaigns or projects. I also found the initial setup to be smooth. **What do you dislike about 800.com?** Improve accessibility features, enhance usability for visually or hearing impaired users **What problems is 800.com solving and how is that benefiting you?** I use 800.com to automate call routing, which increases efficiency. I also like the organized number labeling system, which helps categorize numbers clearly by purpose. **Official Response from Christina Reynolds:** > Thank you for sharing your experience! We're happy to hear that the organized number labeling system and call routing automation have been beneficial for you. We appreciate your feedback on improving accessibility features and would like to learn more. Please reach out to us at Support@800.com and ask for Christina :) ### 32. Good experience with 800.com **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about 800.com?** Easy to operate, fast service, friendly representative to assist the issue. **What do you dislike about 800.com?** There are plenty of numbers to choose, but I can not pick the specific numbers I want. **Recommendations to others considering 800.com:** If your biz is looking for a toll-free number, 800.com is the one to help you manage all your calls. **What problems is 800.com solving and how is that benefiting you?** Operate my toll-free number lines all in one place **Official Response from Annie Argueta:** > Thank you for your review! ### 33. Easy Onboarding and Fair Pricing, But AI Transcripts Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 800.com?** The onboarding process was pretty easy, UX is self-explanatory and the pricing seems fair. In terms of ROI, we haven’t noticed much yet, but it has given our leads and prospects a good option to reach out to us. **What do you dislike about 800.com?** I think the AI can improve in transcript generation. We have not tried any integrations so far. **What problems is 800.com solving and how is that benefiting you?** We didn’t have a phone number that we could share widely as our main contact point. Now we’ve solved that issue, and the voice message option also helps us stay connected if we miss someone’s call. **Official Response from Christina Reynolds:** > Thank you for your thoughtful feedback! We’re glad to hear that onboarding was smooth and that the platform feels intuitive and fairly priced. Providing a reliable, professional contact point for your leads is a big step, and it’s great to know 800.com is helping you stay connected — even when calls are missed. We also appreciate your feedback on AI transcripts. We are actively improving our AI products and insights like yours help us continue refining accuracy and overall performance. We would love to hear more detail on what you would like to see and I have left a feedback link below if you have a few minutes to share. Thanks again for choosing 800.com and we’re excited to support your business as you continue to grow! ### 34. Simple Setup and Effective for Real Estate **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about 800.com?** I like how easy it was to get a number with 800.com, making it super simple for clients to call or text my easy-to-remember number. I find it very helpful that potential clients can remember the number when thinking about purchasing a home. The initial setup was very easy, simple in fact. **What do you dislike about 800.com?** I don't dislike anything about the product. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for an easy number on real estate signs, making it simple for clients to call or text. It's memorable, boosting recognition when clients think about buying a home. **Official Response from Christina Reynolds:** > We appreciate your feedback and are delighted to hear that 800.com has made it simple for your clients to reach you. Thank you for choosing our service for your real estate needs! ### 35. Effortless Setup, Professional Branding with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Managing Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about 800.com?** I like the simple easy navigation on the app and the desktop. It's very easy and quick to set up, and the system is straightforward. Also, the call history feature is invaluable for my business, as it allows me to look up missed calls and share that information with other locations, which helps in communication if there was a message left. **What do you dislike about 800.com?** I don't dislike anything **What problems is 800.com solving and how is that benefiting you?** I use 800.com to advertise with one phone number across platforms, which looks professional. It solves the issue of using multiple numbers and helps manage call history for missed calls, allowing communication sharing across locations. **Official Response from Christina Reynolds:** > Thank you so much for the great review Paul! We’re thrilled to hear that both the app and desktop experience have been easy to navigate and quick to set up. It’s especially great to know that the call history feature is helping your team stay aligned across locations. That kind of visibility can make a big difference in day-to-day communication. We also love that you’re able to use one consistent number across platforms to present a more professional brand. That's exactly what we aim to provide. Thanks again for choosing 800.com! ### 36. Exceptional Call Management with Top-Notch Service **Rating:** 5.0/5.0 stars **Reviewed by:** Yraida C. **Reviewed Date:** February 13, 2026 **What do you like best about 800.com?** I love the excellent customer service of 800.com. It not only makes the platform easy to use but also ensures that the quality of the service is great. This has helped save time because the service to customers is good and responses are fast. I also appreciate how the calls always come in (no more losing calls). The initial setup was extremely simple and easy to handle by myself, which was great. The sistem also has a great way to manage the calls and write notes of each call and categorize them. **What do you dislike about 800.com?** Nothing **What problems is 800.com solving and how is that benefiting you?** 800.com helps manage my company's call flow efficiently, saving time with fast and reliable customer service. The calls always come in, reducing lost calls that I faced with Zendesk. **Official Response from Christina Reynolds:** > Thank you so much for this amazing review! We’re thrilled to hear that 800.com has helped improve your call management while providing the reliability and responsiveness your business needs. Knowing that you’re no longer missing calls and that the platform has helped save time through fast support and organized call handling truly means a lot to us. It’s also great to hear that features like call notes, categorization, and the easy setup experience have made day-to-day communication smoother and easier to manage. Creating a system that feels simple, reliable, and efficient for businesses is exactly what we strive for. Thank you again for choosing 800.com — we truly appreciate your support and are proud to support your business communication needs! ### 37. Effortless Setup and High Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Mia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about 800.com?** I find 800.com offers useful insights for evaluating customer interest before launching new services. The initial setup of 800.com was fast. **What do you dislike about 800.com?** Introduce intelligent call priority scoring based on caller behavior. **What problems is 800.com solving and how is that benefiting you?** 800.com provides useful insight for evaluating customer interest before launching new services. I find its setup fast but see a need for intelligent call priority scoring based on caller behavior. **Official Response from Christina Reynolds:** > We're thrilled to hear that you found the setup of 800.com to be fast and that it provides useful insights for you! Our 800 Intelligence allows for call scoring using custom field setup. You can reach out anytime to support@800.com for assistance. Thank you for choosing 800.com! ### 38. Actionable Insights, Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Aniket B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about 800.com?** I appreciate the detailed call tracking tied to marketing sources that 800.com provides. It offers actionable insights for teams, not just raw recordings. I also really value the easy number porting and vanity number selection because these features are important to me. The initial setup was easy, and I had a good experience with it. **What do you dislike about 800.com?** Many businesses don't know which marketing channels are generating inbound calls, so phone leads go untracked and undelivered. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for detailed call tracking tied to marketing sources, providing actionable insights. It reduces manual reporting and admin overhead, like tracking call outcomes and transcribing conversations, which is time-consuming and error-prone. Many businesses lack visibility into which marketing channels generate calls. **Official Response from Christina Reynolds:** > Thank you for the thoughtful and detailed review! We’re thrilled to hear that the marketing attribution and call tracking insights are helping provide more actionable visibility into your inbound calls and campaigns. Understanding which marketing efforts are driving real conversations is incredibly valuable, and it’s great to know features like vanity number selection, easy porting, and automated tracking have made a positive impact for your team. We also appreciate your perspective on how many businesses still struggle with untracked phone leads and limited marketing visibility. Helping solve that exact challenge — while reducing manual reporting and administrative work — is a major part of what we aim to deliver with 800.com. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business growth! ### 39. Quick Troubleshooting, Needs SLA Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about 800.com?** I like 800.com's quick troubleshooting capabilities, as issues can be identified and resolved easily. The initial setup was fast, which was a plus. **What do you dislike about 800.com?** Inefficient inquiry handling processes. Custom SLA tracking for calls, measure response time against service level goals. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to streamline call management and resolution. It offers quick troubleshooting capabilities, making issue identification and resolution easy. However, custom SLA tracking for calls to measure response times could improve. **Official Response from Christina Reynolds:** > Thank you for your positive review and sharing your feedback with us Brianna! We are thrilled to hear that you appreciate our quick troubleshooting capabilities and fast setup process. We understand the importance of efficient inquiry handling and custom SLA tracking for calls. We do offer custom tags in our Call Tracking, 800 Intelligence and Call Analytics features that may be able to help track response time to correlate with your service level goals. Please reach out to us directly at Support@800.com and ask for Christina and that's see if we can find a solution :) Thank you for choosing 800.com. ### 40. Fast Setup and Vanity Numbers Shine **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about 800.com?** I like the availability of vanity numbers on 800.com. It’s a feature that businesses appreciate because it helps in getting memorable vanity phone numbers. Also, the initial setup of 800.com was fast, which is a big plus. **What do you dislike about 800.com?** I find the lack of visibility into customer inquiry types challenging, like categorizing calls by purpose such as sales. Also, the advanced call sentiment analysis feature could be better; it would be helpful if AI could detect caller emotions during conversations. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to monitor calls from radio promotions to evaluate marketing effectiveness. It solves the problem of lack of visibility into customer inquiry types, categorizing calls by purpose such as sales. **Official Response from Christina Reynolds:** > Thank you Jaime! We love that you were able to secure a memorable vanity number with us and effectively monitor all of your radio promotional calls. We are releasing some great new AI features in the coming weeks and some more customizations as well. Reach out to us anytime at Support@800.com to learn more or ask for me (Christina) directly if you would like to share any other feature improvements - I would love to hear them :) ### 41. Effortless Setup and Valuable Call Forwarding **Rating:** 4.5/5.0 stars **Reviewed by:** Mark D. | Travel Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about 800.com?** I appreciate 800.com for its easy setup process. It was very straightforward to get started, requiring just a few clicks, which made it stress-free and quick to implement into my daily workflow. The call forwarding feature is simply the best, allowing calls to be forwarded to my cell phone. This functionality is incredibly helpful when I'm not in the office, ensuring I never miss important calls. I also cherish the flexibility it offers with my 800 number, which lets it find me anywhere, enhancing my accessibility and performance. Overall, these features significantly enhance the usability and convenience of 800.com for my daily work routine. **What do you dislike about 800.com?** Nothing **What problems is 800.com solving and how is that benefiting you?** I use 800.com daily for work because its call forwarding feature lets me forward calls to my cell phone, providing flexibility and ensuring I don't miss important calls when I'm not in the office. ### 42. Effortless Communication Management with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Kingsley M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about 800.com?** I really like the convenience of managing communication growth through 800.com without having to add any physical phone infrastructure. The initial setup was fast, which I appreciated. **What do you dislike about 800.com?** I wish it would enable automatic detection of duplicate business contacts across campaigns. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for handling media inquiries during rebranding, solving communication challenges without adding physical phone infrastructure, which is convenient. ### 43. Smooth Setup with Easy Adaptation **Rating:** 5.0/5.0 stars **Reviewed by:** Libby S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about 800.com?** I like that 800.com allows easy adoption to changing business communication requirements. The initial setup was smooth, which was a relief. **What do you dislike about 800.com?** Introduced AI-generated normally alert for unexpected inquiry pattern **What problems is 800.com solving and how is that benefiting you?** I use 800.com to address poor visibility into customer interest in premium offerings and appreciate its easy adaptation to changing business communication needs. **Official Response from Christina Reynolds:** > We're glad to hear that you found the setup process smooth and that 800.com has been able to adapt to your business communication requirements. Reach out to us anytime at support@800.com! ### 44. Fast Setup but Limited Features **Rating:** 5.0/5.0 stars **Reviewed by:** Tori H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about 800.com?** I use 800.com for creating a dedicated customer support hotline, which helps in handling service inquiries efficiently. I really appreciate the fast account setup process that allows users to get started within minutes. The seamless call forwarding feature is also beneficial as it helps in distributing communication effectively across my remote team. **What do you dislike about 800.com?** Custom branding options, enable white labeling for agencies or resellers. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to manage remote team communication and enable seamless call forwarding. It solves the problem of communication difficulties by distributing employee calls. The fast account setup process allows users to get started within minutes. **Official Response from Christina Reynolds:** > Thank you for the thoughtful review! We’re glad to hear that the fast setup and call forwarding features are helping you efficiently manage communication across your remote team. Making it easy to get started and stay connected is exactly what we aim to deliver. We also appreciate your feedback on branding and white label capabilities. Good news! 800.com does offer custom branding options, along with white label and multi-account management features for agencies and resellers through our Pro and agency-style account setup options. We’d love to help you explore those tools further and make sure you’re getting the most out of the platform. If you’d like to learn more about these options, please email support@800.com and ask for Christina — we’d be happy to help! Thanks again for choosing 800.com — we’re proud to support your team and your business! ### 45. Affordable and User-Friendly for Emerging Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about 800.com?** I love that 800.com is very affordable and makes the process of having a business phone number very easy. It's perfect for new and upcoming businesses. The voice mail and text features, along with all the basic things a cell phone can do, are great and I love that 800.com can do them as well. The initial setup was very easy, which I really appreciate. **What do you dislike about 800.com?** N/A **What problems is 800.com solving and how is that benefiting you?** 800.com makes getting a business phone number easy and affordable. It's perfect for new businesses and offers features like voicemail and texting, similar to a cell phone. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com. We're committed to providing affordable and user-friendly solutions for our customers. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! ### 46. Minimal Maintenance, Fast Setup, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about 800.com?** I like that 800.com requires minimal technical maintenance with no need for ongoing system upkeep. The initial setup was fast, which was a great start for us. **What do you dislike about 800.com?** I find the lack of call documentation in 800.com a bit challenging. Also, faster bulk data export options would be helpful. **What problems is 800.com solving and how is that benefiting you?** 800.com addresses the lack of call documentation for my e-commerce business, and it requires minimal technical maintenance without ongoing system upkeep. **Official Response from Christina Reynolds:** > We're glad to hear that you appreciate the minimal maintenance and fast setup of 800.com! We understand the importance of call documentation and are continuously working to improve our features, including faster bulk data export options. We would love to hear more detail on wht you would like to see. Please reach out to us at Support@800.com and ask for Christina :) ### 47. Seamless Communication for Multi-State Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Tony F. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about 800.com?** I appreciate 800.com for its app and the ease of use it provides in managing my business and insurance operations across 18 states. The ability to maintain a single phone number despite being licensed in multiple states greatly simplifies my communication needs. I find the app particularly valuable because it allows me to make phone calls, receive voicemails, and return calls seamlessly. The initial setup was very easy and required very little time, which is a significant advantage for busy professionals who need immediate solutions without complicated processes. **What do you dislike about 800.com?** nothing **What problems is 800.com solving and how is that benefiting you?** 800.com consolidates my communication with a single phone number across 18 states, enhancing my operations. The app's ease of use allows me to make calls, receive voicemails, and return calls efficiently. ### 48. Simple, User-Friendly Platform with Quick, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lourdes N. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about 800.com?** I like how simple it is to use. They platform is very user friendly. Support is quick and easy. **What do you dislike about 800.com?** The greeting drop downs can be a little confusing but a call to support can clear up any questions you may have. **What problems is 800.com solving and how is that benefiting you?** We are looking to expand our marketing department in our office. Being able to track calls on a different platform seems like it's going to be easy and straightforward. **Official Response from Christina Reynolds:** > Thank you so much for the kind review! We’re glad to hear you’re finding the platform simple and user-friendly, and that our support team has been quick and helpful when questions come up. Making sure you can get answers easily is very important to us. We also appreciate your feedback about the greeting dropdowns. Insights like that help us continue improving the experience for everyone. It’s great to hear you’re planning to use 800.com as part of expanding your marketing efforts — being able to track calls clearly across campaigns can be a powerful tool. We’re excited to support your team as you grow! ### 49. Convenient Tracking and Smooth Setup **Rating:** 4.5/5.0 stars **Reviewed by:** George B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about 800.com?** I like the convenient tracking of customer engagement from non-digital marketing activities with 800.com. The initial setup was smooth. **What do you dislike about 800.com?** Add business continuity simulation tool for communication planning **What problems is 800.com solving and how is that benefiting you?** 800.com prevents lost leads from our recruitment program and offers convenient tracking of customer engagement from non-digital marketing. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with our setup process. We'll take your feedback about the business continuity simulation tool into consideration for future improvements! ### 50. Affordable, Fast, and User-Friendly Vanity Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Precious M. | Jr. Client Relations Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about 800.com?** I like how quick and easy it was to set up 800.com. The entire process took about fifteen minutes, which was fantastic. It's user-friendly and starts with picking out phone numbers, allowing me to see if they have the number I like without going through a bunch of unnecessary steps. I love that 800.com provides transparency in its process. It's a great service for getting a +1 800 vanity number for my startup business's branding under $25, and I can route it through my cell phone, which is essential for my business. It also gave me a quick solution when I had limited funds, and it serves as a great telephone resource, helping my customers reach me so I can make money. **What do you dislike about 800.com?** I do not have any complaints. I was in a jam and needed a vanity business number quickly. The process was seamless and affordable. Only took about 15 minutes. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to get a vanity +1 800 number that matches my business name, which is affordable and quick to set up. It allows me to route calls through my cell phone easily, enhancing my branding for under $25 in less than ten minutes. ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+08%3A11%3A27+-0500&secure%5Bsession_id%5D=101fb9b0-c1a1-46b6-b24a-2b8e5fb66469&secure%5Btoken%5D=3741d33d791d4f69c56bee24d7ce82e0ba54860728bb304d00ecf4cd92c3f13e&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Ecamm Live](https://www.g2.com/products/ecamm-live/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [GoDaddy Website Builder](https://www.g2.com/products/godaddy-website-builder/reviews) - [Google Ad Manager](https://www.g2.com/products/google-ad-manager/reviews) - [Google Ads](https://www.g2.com/products/discovermybusiness-llc-google-ads/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Grasshopper](https://www.g2.com/products/grasshopper/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Advertising](https://www.g2.com/products/microsoft-microsoft-advertising/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews) - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VoIP Phone Systems](https://www.g2.com/products/voip-phone-systems/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## 800.com Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - API Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top 800.com Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,725 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (570 reviews)