--- title: 800.com Reviews meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1011 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1011 scale: '5' date_modified: '2026-07-20' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,011 ## About 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. (301 reviews) - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. (232 reviews) - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. (168 reviews) - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. (141 reviews) - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. (50 reviews) - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. (25 reviews) - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. (25 reviews) - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. (25 reviews) - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. Call Scoring Excellence, Needs Better Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Maribel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about 800.com?** I like the call scoring and performance evaluations on 800.com. The AI scores calls based on quality, which helps our team improve sales and customer service. The initial setup was smooth too. **What do you dislike about 800.com?** I don't like the lack of performance comparison between channels, which makes it hard to compare inbound calls across different marketing platforms. Also, I find the onboarding process could be better. It needs more step-by-step training for new users. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to monitor customer inquiries and understand call reasons. It aids in call scoring and performance evaluations by using AI to score calls based on quality, helping my team enhance sales and customer service. **Official Response from Christina Reynolds:** > Thank you for taking the time to share such a detailed review Maribel! We’re glad to hear that the call scoring and performance insights are helping your team improve sales and customer service. Using AI to evaluate call quality and understand customer inquiries is exactly the kind of impact we aim to provide, so it’s great to know it’s delivering value for your team. We also appreciate your feedback on channel comparisons and onboarding. Suggestions like more step-by-step training and expanded reporting insights are incredibly helpful as we continue improving the platform and the overall user experience. Thanks again for choosing 800.com and we are available at support@800.com anytime to hear any additional suggestions :) ### 2. My Business looks more Professional with my 800.com Phone Number **Rating:** 5.0/5.0 stars **Reviewed by:** William T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about 800.com?** I love having my own personalized 800 number! It makes my business stand out amongst the other restaurants in my city and it makes it easy for my customers to remember my name! Even though I am a small operation at present, my 800.com numbers gives me a larger presence in the marketplace. Setting up my personalized phone number was very easy and I think it's very cool that I was able to attach the number to my existing phone service. It's easy to distinguish between my personal calls and calls from the 800.com account as they are announced when answering an incoming call and I can address the caller accordingly. **What do you dislike about 800.com?** I've been using the service for a year now and don't really have any dislikes. I plan on using 800.com for the foreseeable future. **What problems is 800.com solving and how is that benefiting you?** 800.com is helping to make my business more identifiable and helps me stand out in a crowded field. ### 3. Game-Changer for Support Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Noah H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 800.com?** I like that 800.com improves visibility into inquiry patterns for strategic planning. The initial setup was instant, which was really convenient. **What do you dislike about 800.com?** I wish there was a customizable KPI scorecard for unexpected inquiry patterns. **What problems is 800.com solving and how is that benefiting you?** 800.com prevents inquiries from being directed to the wrong department and improves visibility into inquiry patterns for strategic planning. **Official Response from Christina Reynolds:** > Thank you for your feedback. We understand the need for a KPI scorecard and will take this into consideration for future updates. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! ### 4. Multiple Call Recipients and Helpful Text Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** The fact that we can have multiple people receive the calls. Text messages to my cell phone are very helpful. **What do you dislike about 800.com?** I had trouble setting up the voicemail in the beginning. Not sure if it was just something I did (or didn't do), but that was frustrating. **What problems is 800.com solving and how is that benefiting you?** Having new customers call my cell phone. Before, I would answer my cell phone and would not be sure if it was a work or personal call. With the new number, now I can tell each time. **Official Response from Christina Reynolds:** > Thank you for sharing your experience with 800.com! We're thrilled to hear that you appreciate the ability to have multiple call recipients and find the text alerts helpful. We apologize for the difficulty you faced setting up voicemail initially. We understand how frustrating that can be and will look into ways to improve our setup process. We're glad to hear that 800.com is helping you differentiate between work and personal calls, making it easier for you to manage incoming calls. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help! ### 5. Effortless Contact Management & Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. **Reviewed Date:** January 29, 2026 **What do you like best about 800.com?** I really appreciate the ease of use on the 800.com website, as it's very easy to track customers and see who called and when. Additionally, it's great that customers are able to text me as well, which I find very effective. The initial setup was also very easy, and this has made the experience smooth from the start. **What do you dislike about 800.com?** Not a whole lot, maybe just the layout of the website and inbox. Instead of having to click the 3 lines button, having it on the home screen as soon as you log in. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to avoid giving out my personal number, making my business appear more professional. It tracks customers and calls easily, and I love that customers can text me too. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review Daniel! We’re thrilled to hear that 800.com has helped streamline your contact management and made it easier for your customers to reach you, whether by call or text. It’s great to know you found setup quick and the platform effective from the start. We especially love hearing how you're using it to protect your personal number while creating a more professional presence for your business. That’s exactly what we aim for. We also appreciate your feedback on the inbox layout. That kind of input helps us improve the experience, and we've shared your suggestion with our product team, as we continue refining the dashboard. Thanks again for choosing 800.com, we’re excited to support your growth and success! ### 6. Streamlines Inbound Call Management, Fast Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about 800.com?** I like 800.com for its easy monitoring of customer demands across different service categories. The initial setup was fast, which really helped us get started quickly. **What do you dislike about 800.com?** I feel like 800.com could improve by providing automatic recommendations for underutilized tracking numbers. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to manage inbound calls, preventing confusion across multiple brands and monitoring customer demands easily. ### 7. 800.com’s Live Support Is Responsive, Knowledgeable, and Truly Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about 800.com?** What truly sets 800.com apart is their live customer support. Whenever I've had questions or needed assistance, their team has been responsive, knowledgeable, and genuinely helpful. It's refreshing to work with a company that actually answers when you call. **What do you dislike about 800.com?** I haven’t noticed anything so far that I would put in the “dislike” category. **What problems is 800.com solving and how is that benefiting you?** It’s user-friendly, with a clear visual dashboard and functions that help a lot with day-to-day operations. In particular, the transcription feature is very handy when you want to quickly scroll through messages at a glance. **Official Response from Christina Reynolds:** > Thank you so much for this incredible review! We’re especially grateful for your kind words about our live support team. Providing responsive, knowledgeable, and genuinely helpful service is something we care deeply about, so hearing that it stood out to you truly means a lot to us. It’s also great to know that the dashboard and transcription features are helping streamline your day-to-day operations and making communication easier to manage at a glance. Thank you again for choosing 800.com — we’re proud to support your business and always here whenever you need us! ### 8. 800.com: User-Friendly for the Whole Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** 800.com is very user-friendly, and our entire staff can navigate the system with ease. **What do you dislike about 800.com?** So far, we haven’t encountered any downsides to 800.com. **What problems is 800.com solving and how is that benefiting you?** 800.com works well with our programs and makes it easy for both our employees and customers to navigate the system. Overall, it’s straightforward to use and fits smoothly into our workflow. **Official Response from Christina Reynolds:** > We're glad to hear that 800.com is user-friendly for your entire team! If you ever encounter any issues or have suggestions for improvement, please feel free to reach out to our customer support team. ### 9. Effortless and Professional, Perfect for My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Andre S. **Reviewed Date:** December 03, 2025 **What do you like best about 800.com?** I really appreciate 800.com for providing a direct and professional contact line for my junk removal business, which greatly enhances our approachability and image to clients. One of the standout features for me is the ability to pay annually, which eliminates the hassle of monthly billing and gives me peace of mind. I also really enjoyed the opportunity to choose a vanity name that perfectly represents my brand, adding an extra layer of personalization and appeal. The follow-up emails from 800.com demonstrate a strong commitment to customer care even after the transaction, which is refreshing and sets them apart from others. Additionally, the initial setup was incredibly straightforward and user-friendly—so much so that I jokingly believe even a child could manage it. My experience has been so positive that I would confidently recommend 800.com with a resounding 10 on a scale of 1 to 10. **What do you dislike about 800.com?** Nothing so far! **What problems is 800.com solving and how is that benefiting you?** 800.com provides a direct, professional phone line, simplifies billing with annual payment options, and allows selecting a vanity name, enhancing my business image. ### 10. Effortless Setup and Intuitive Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** I like how useful 800.com is when connecting. The easy setup was rated 10/10 by me, saving time and allowing me to configure a number and set up call forwarding without needing deep technical knowledge. I find the intuitive dashboard valuable for checking costs, voicemails, and monitoring call activity without having to navigate through complicated menus. Overall, I’m satisfied with 800.com because it efficiently separates my business and personal calls. **What do you dislike about 800.com?** Absolutely nothing **What problems is 800.com solving and how is that benefiting you?** I use 800.com for a toll-free business number, solving the problem of separating business and personal calls. The easy setup saved time, and the intuitive dashboard lets me check costs and monitor calls easily. ### 11. Convenient and Effective Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Donald L. M. | Sales And Marketing Specialist **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** I appreciate 800.com's convenience and how it has organized my business operations. The service has streamlined communication with potential customers and improved the efficiency of my business routines. I find the regular phone answering format, though basic, to be highly functional and beneficial for structuring my business around this feature. The ease of initial setup was impressive, making the transition into using 800.com smooth and stress-free. Overall, it performs very well for me, and I am happy with its functionality and ease of use, which is why I would rate it highly in terms of recommending it to others. **What do you dislike about 800.com?** The ringing duration is too long and rings almost 10 to 12 times before going to voicemail. I find it challenging as I don't know how to adjust the number of rings to be more suitable. **What problems is 800.com solving and how is that benefiting you?** I find that 800.com improves organization and tightens up communication with potential customers and business partners. ### 12. Effortless Setup and Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathon R. **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** I love how 800.com provides an intuitive and easy-to-use user interface, making navigation for both technical and non-technical team members seamless. The setup was straightforward, allowing even a non-technical member to set up the account effortlessly before passing it on to developers for further configuration. The call forwarding features are exceptional, offering flexible rules like conditional time windows that allow us to forward calls based on specific times to the appropriate customer service representative, improving our operational efficiency. I also appreciate the advanced call analytics that 800.com provides, which offers comprehensive insights that are both impressive and valuable for understanding our call activities. Overall, 800.com significantly enhances our company's phone solution, especially with the ability to easily obtain a memorable vanity phone number for our business. These features greatly contribute to our business's professional image and contact efficiency. **What do you dislike about 800.com?** The only thing that could be improved would be the logo. **What problems is 800.com solving and how is that benefiting you?** 800.com provides a memorable vanity phone number for clients, offers an easy-to-use UI, and allows us to efficiently forward calls based on time. It also gives us comprehensive call analytics, improving our customer service coordination and enhancing our phone solution. ### 13. Great Business Phone Support with Easy Call and SMS Redirects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** It's business support function. I love they provide business phone service. And all sms and calls are redirected to my phone. And I can automate the user guide by setting. **What do you dislike about 800.com?** At first, I have wrong understanding about my number management. **What problems is 800.com solving and how is that benefiting you?** They provide business phone service. So It's great choice for us as startup. **Official Response from Christina Reynolds:** > We're glad to hear that you're enjoying our business phone support and the ease of call and SMS redirects. It's great to hear that it's benefiting your startup! ### 14. Flexible, Easy to Use, and Packed with Deep Communication Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Jean G. | Engineer and Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about 800.com?** Flexibility and easy of used. I like the depth of communication tools 800 provides **What do you dislike about 800.com?** Forwarding does not work flawlessly. I've had to set it multiple time **What problems is 800.com solving and how is that benefiting you?** It is fielding calls, capturing voice messages and transcribing coversations ### 15. Elevates Business Presence with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Alex H. **Reviewed Date:** December 01, 2025 **What do you like best about 800.com?** I appreciate that 800.com gives my small business a more official contact presence, primarily for inbound client calls. The service enhances credibility and allows me to provide welcome messages with options for call routing, catering to the specific needs of my clients. I love that it syncs confidentially with my current personal phone via the app and call forwarding, while maintaining a separate number from my personal line, which significantly enhances privacy. Additionally, I enjoy the convenience of recording calls and accessing analytics through the 800.com website. The initial setup process was impressively straightforward, taking only a couple of days from start to finish, and overall, I am highly satisfied with the service, as reflected in my recommendation score of 9 out of 10. **What do you dislike about 800.com?** I find it difficult to become registered to send outgoing text messages via 800.com due to regulatory requirements and sometimes the phone carriers list my 800 number as spam when making outbound calls to potential clients. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to give my business a professional presence, improve client call management with routing options, and maintain privacy with a separate number, while enjoying call recording and analytics. ### 16. Fast, Simple, and Everything I Love About 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Bryanna M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about 800.com?** The process was fast and simple. I was able to get a business line fast. **What do you dislike about 800.com?** I actually love everything about 800.com **What problems is 800.com solving and how is that benefiting you?** I needed a new line for my new corporation and was able to do that at a affordable cost especially since ima new business owner. **Official Response from Christina Reynolds:** > Thank you for the wonderful review Bryanna! We’re so glad to hear that getting your new business line through 800.com was fast, simple, and affordable, especially as you're starting your new corporation. Starting a business comes with a long to-do list, and we're proud to be a small but impactful part of making that journey smoother. It means a lot that you're loving everything about the service so far. We’ll keep working to make sure it continues to grow with you. Thanks again for choosing 800.com and congratulations on your new business! ### 17. Effortless Setup and Outstanding Value **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo J. | I.T. Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about 800.com?** Ease of use, ease of configuration and implementaion, great prices, features, how easy it was to integrate with my system **What do you dislike about 800.com?** there is nothing to dislike, it all works great **What problems is 800.com solving and how is that benefiting you?** We needed an easy system to have a toll free phone number ### 18. Efficient Call Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about 800.com?** I find 800.com flexible enough for different size businesses, which is really helpful. The initial setup was fast, making it convenient to get started quickly. **What do you dislike about 800.com?** I think 800.com could improve the retry logic for failed call forwarding to ensure calls are not dropped. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to assign separate numbers to different initiatives for better organization and management of customer issues. **Official Response from Tom English:** > We're happy to hear that 800.com is helping you with better organization and management of customer issues. We appreciate your feedback on the call forwarding retry logic and will strive to enhance this aspect to provide a seamless experience for our users. ### 19. Easy Sign-Up and Payment for New Number **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about 800.com?** Easy process to sign-up, pay and process new number **What do you dislike about 800.com?** Can take long to approve number. And is unclear if has been approved when says "Active" but has not in fact been approved **What problems is 800.com solving and how is that benefiting you?** Virtual number for WhatsApp Business ### 20. Convenient Features with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Asha R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about 800.com?** I use 800.com for its toll-free numbers at my organization, which is helpful because it solves the problem of us not having to use our personal numbers to contact customers. I like its call forwarding features the most. The voice transcription of any audio message is also valuable to me because it helps me not to miss any messages from my customers. The initial setup was good as well. **What do you dislike about 800.com?** App crashes sometime or login issues. **What problems is 800.com solving and how is that benefiting you?** 800.com solves the issue of using personal numbers to contact customers and ensures I don't miss any messages with its call forwarding and voice transcription features. **Official Response from Christina Reynolds:** > Thank you Asha! We are so happy to hear you are enjoying the call forwarding features and that the added transcription has been so helpful. Our development team has been working on reducing crashes in the app and we appreciate any additional feedback on this. Reach out to us anytime at Support@800.com ### 21. Always Working - Set and Forget **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth H. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about 800.com?** I have been using 800.com for quite a few years now and 1 thing for sure is that it always works. I very seldomly need to go into my dashboard to make any changes but I can rely on the fact that my 800 numbers have always worked and does exactly what I need it to do. **What do you dislike about 800.com?** The only thing I can say that I do not like about 800.com is contacting support. I would like to be able to have the ability to just call and speak to a representative. Instead I have to submit a Ticket and they will get back to you in 24-48 hours. While they have always gotten back to me and fixed my problem I wish there was a more direct way to contact their support team. **What problems is 800.com solving and how is that benefiting you?** Right now we are about to start an SMS campaign and I am going to utilize 800.com's SMS Campaign Feature. This will help my business reach out to current customers without having to find a whole other solution. ### 22. Centralizes Communication Seamlessly, Excellent Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jose O. **Reviewed Date:** December 21, 2025 **What do you like best about 800.com?** I use 800.com for my business so my personal phone number isn’t being blown up 24/7. I find it unique, reliable, and affordable. It is valuable to me because it centralizes my business communications in one place with features like call forwarding, voicemail to email, and custom greetings, helping me stay responsive and professional even when I’m on the go. The fact that I can manage calls on my phone or computer is very convenient for my day-to-day operations. I enjoy every feature 800.com has to offer, and its simple 10/10 setup made getting started a breeze. **What do you dislike about 800.com?** Absolutely nothing **What problems is 800.com solving and how is that benefiting you?** I use 800.com to keep my personal number private. It centralizes my business communications, providing features like call forwarding, voicemail to email, and custom greetings. It helps me stay responsive and professional, ensuring I never miss important calls. **Official Response from Christina Reynolds:** > Thank you for the glowing review! We're delighted to hear that 800.com has been able to provide you with the features you need to manage your calls seamlessly. ### 23. Impeccable, Punctual Service That Never Drops a Call **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about 800.com?** Always on time and punctual, especially when it comes to never dropping a call. **What do you dislike about 800.com?** There is nothing to dislike about 800.com, because the service is impeccable and always right on time. **What problems is 800.com solving and how is that benefiting you?** It lets me multitask, which is really important for my narrative. **Official Response from Tom English:** > Thank you for your kind words! We strive to provide impeccable service and we are delighted to hear that you are happy with our punctuality and call reliability. ### 24. Perfect Solution for Remote Consulting Firms **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie M. | Educational Consultant/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about 800.com?** I like that I can appear as if I have a physical office with 800.com, and it's convenient having calls routed to my cellphone while also allowing clients to leave voicemails. I liked being able to choose my own number, and I find the dashboard very helpful. The initial setup was incredibly easy, and it also included features I wasn't aware of initially, which was a nice surprise. **What do you dislike about 800.com?** I can't think of anything really. It's a great service. Price improvement would be nice though. **What problems is 800.com solving and how is that benefiting you?** 800.com allows me to appear professional without a physical office and routes calls to my cellphone while letting clients leave voicemails. ### 25. A Decade of Reliable Service – 800.com Has Been Invaluable for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about 800.com?** We’ve been using 800.com for over ten years, and it has been an incredible tool for our business. From the start, it gave us a professional presence in both Canada and the U.S., which was essential when we launched our product. Having a toll-free number made it simple for customers to reach us, and using a custom number (like 1-844-UP-WEE-GO) allowed us to showcase our brand right in our phone number. The service has always been reliable, cost-effective, and easy to use. It elevated our company’s profile and helped build trust with customers by making us look bigger and more established. Honestly, I can’t think of anything I dislike about 800.com—it has consistently delivered exactly what we need.7 **What do you dislike about 800.com?** If I had to name one thing, it would be that I’d love to see even more advanced analytics and reporting features in the future. While the current tools work well, having deeper insights into call data could make an already excellent service even more powerful. Overall, 800.com has been an indispensable partner for our business, and I would highly recommend it to anyone looking for a professional, affordable, and effective toll-free number service. **What problems is 800.com solving and how is that benefiting you?** 800.com solves the problem of accessibility and professionalism for our business. It allows customers in both Canada and the U.S. to reach us easily through a toll-free number, giving us a much larger presence than we could have had otherwise. By using a custom number that incorporates our product name, it also reinforces our brand every time someone calls. The benefit is twofold: our customers feel confident reaching out to us because we look more established and professional, and internally, we have a reliable, cost-effective system that makes communication seamless. Over the years, it has played a big role in helping us grow and maintain strong connections with our customers. ### 26. Boosted Business Credibility with Seamless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Gina H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about 800.com?** I use 800.com to provide a central contact number for a multi-location business to unify communication. I appreciate that toll-free numbers can improve the business's credibility and trust. I really like the quick access to call recording. Additionally, the initial setup of 800.com was fast. **What do you dislike about 800.com?** Advance duplicate caller detection **What problems is 800.com solving and how is that benefiting you?** 800.com provides a central contact number for my multi-location business, improving business credibility and trust with a toll-free number. **Official Response from Christina Reynolds:** > Thank you for the thoughtful review! We’re glad to hear that 800.com is helping unify communication across your multi-location business while building credibility and trust with customers through a professional toll-free number. It’s also great to know that quick access to call recordings and the fast setup process have been valuable for your team. We appreciate your feedback regarding advanced duplicate caller detection as well. Suggestions like this are incredibly helpful as we continue improving call management and reporting capabilities.If you’d be open to sharing more, I would love to hear it! You can email me at support@800.com and ask for Christina. Thanks again for choosing 800.com — we’re proud to support your business! ### 27. Easy to Use, Feature-Rich—Perfect for My Boutique Business **Rating:** 5.0/5.0 stars **Reviewed by:** Carre L. | Owner/Court Stenographer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about 800.com?** Ease of use: It was very easy to pick a number and sign up. There are lots of great features, even for a boutique business like mine, which makes it a really good fit for what I need. **What do you dislike about 800.com?** I haven’t found anything I dislike about 800.com so far! **What problems is 800.com solving and how is that benefiting you?** 800.com has allowed me to set up a local phone number that isn’t my personal number or the number of any of my employees, which helps keep our contact information separate. **Official Response from Christina Reynolds:** > Thank you for the fantastic feedback! We’re so glad to hear that 800.com has been a great fit for your boutique business. It’s wonderful to know the setup was smooth and that our features are adding real value to your day-to-day operations. Giving businesses like yours a simple, reliable way to stay connected - without needing to share personal numbers - is exactly what we aim for. If you ever have questions or want to explore more tools within your account, our support team is always happy to help. Thanks again for choosing 800.com, we’re excited to keep supporting your growth! ### 28. Rock-Solid Reliability Every Day **Rating:** 5.0/5.0 stars **Reviewed by:** Donald T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about 800.com?** I’ve been using the 1-800 phone app regularly and it’s been a solid experience. The call quality is clear and the setup was simple. I appreciate how reliable it’s been for work calls. **What do you dislike about 800.com?** The interface is fairly easy to navigate, but I did need a slight learning curve to get comfortable with it. **What problems is 800.com solving and how is that benefiting you?** Overall, it’s a practical, dependable app that delivers what it promises. I probably wouldn't have a 1-800 service without it. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re thrilled to hear that 800.com has provided a reliable and dependable experience for your work calls. Clear call quality, simple setup, and day-to-day reliability are exactly the kind of experience we aim to deliver for our customers. We also appreciate your honest feedback about the learning curve with the interface. While we work hard to keep the platform intuitive, insights like yours help us continue improving usability and onboarding for new users. We would love to hear your thoughts on how we can improve. Please reach out to us at Support@800.com and ask for Christina :) Thanks again for choosing 800.com — we truly appreciate your support and are proud to provide the service your business relies on! ### 29. Fast Setup, Perfect for Urgent Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about 800.com?** I really like the smooth onboarding experience with 800.com. It was fast, which is a big plus for me. **What do you dislike about 800.com?** I find the difficulty in maintaining a consistent customer experience with 800.com challenging. Also, I wish there were more flexible notification channels available. **What problems is 800.com solving and how is that benefiting you?** 800.com helps maintain a consistent customer experience when handling emergency inquiry lines. ### 30. Simplified Call Management with Reliable Voicemail Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Stefany C. **Reviewed Date:** November 20, 2025 **What do you like best about 800.com?** I use 800.com to manage our business toll-free number, which allows our customers to reach us easily and ensures our calls are organized and handled efficiently. I love that 800.com solves the challenge of handling business calls smoothly. It provides a clear, reliable toll-free number for our customers and gives us simple tools to track and manage those calls. What I like most about 800.com is the simplicity. It gives us exactly what we need without being complicated. Additionally, I find the voicemail management very useful. It keeps everything organized and easy to access. The voicemail management keeps all of our messages organized in one place. I can quickly review missed calls, read transcriptions when I'm busy, and respond to customers without anything slipping through the cracks. It makes our communication feel a lot more reliable and efficient. The initial setup of 800.com was straightforward and user-friendly. We were able to get everything configured quickly without any major issues. **What do you dislike about 800.com?** I experience slower loading speeds for some features, especially during busy hours, which can be slightly disruptive. Additionally, I think the service could benefit from more customization options for call routing or voicemail greetings, adding flexibility to the user experience. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to manage toll-free business calls efficiently, ensuring our communication is smooth and organized. Its simplicity and voicemail management enhance reliability and help prevent any messages from slipping through the cracks. ### 31. Cost-Efficient and User-Friendly Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Julia T. **Reviewed Date:** December 18, 2025 **What do you like best about 800.com?** I like that 800.com is straightforward and black and white with no hidden fees, which makes it well-priced and easy to use. I tried a few other services first, but 800.com was just better all around, so I have referred others and will continue to do so. The initial setup was 'easy peasy', and I can easily manage both personal and business use, making the cost of incoming calls for my family manageable and boosting possible revenue for my business. **What do you dislike about 800.com?** The app seems to not have as many options or as much information as the website version has. I would like to see more integration with the application. **What problems is 800.com solving and how is that benefiting you?** 800.com reduces the cost of incoming calls for my family and helps boost revenue for my business. It's straightforward with no hidden fees, well-priced, and easy to use. ### 32. Professional and User-Friendly for New Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Jonai P. **Reviewed Date:** November 19, 2025 **What do you like best about 800.com?** I love that 800.com provides me with a professional phone number and voicemail, which is essential for my new business. This feature ensures my customers can reach a professional contact line. I also appreciate the ability to add extensions and music, which allows me to personalize the customer experience. Choosing my number to align with my business name was a fantastic option that I found invaluable. Moreover, the music feature adds a unique personal touch to the service. The setup was extremely easy and user-friendly, facilitating a smooth transition as I launched my business. **What do you dislike about 800.com?** I currently have no complaints about 800.com. However, it would be nice to have a feature that allows for a virtual persona to set up everything. **What problems is 800.com solving and how is that benefiting you?** 800.com provides a professional phone number and voicemail, allowing my customers to reach me with ease, and offers features like extensions and music, enhancing the personal touch for my new business. ### 33. Cloud-Based Communication with Fast Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about 800.com?** I like how 800.com improves overall communication efficiency, and I also appreciated the fast initial setup. **What do you dislike about 800.com?** I think 800.com could improve in its fraud detection mechanism. **What problems is 800.com solving and how is that benefiting you?** 800.com helps run multi-lingual customer support lines and reduces dependence on physical office phone systems, enabling a fully cloud-based communication setup. It also improves overall communication efficiency. ### 34. Reliable and easy-to-use service for business calls **Rating:** 5.0/5.0 stars **Reviewed by:** Eddison R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about 800.com?** What I like most about 800.com is how simple it is to get a professional 800 number and forward calls to my cell phone or office. The platform is user-friendly, reliable, and helps my business look more professional. I also find the call tracking tools very useful for staying organized with customers **What do you dislike about 800.com?** Some of the advanced features, like integrations with other systems, could be more intuitive. I would also like to see slightly more competitive pricing options for small businesses. Other than that, the overall service has been excellen **What problems is 800.com solving and how is that benefiting you?** 800.com has helped me centralize and track all inbound calls in one place, which makes it easier to stay organized and ensure no customer call is missed. It gives my business a more professional image by using a toll-free number, and the call tracking features help me measure marketing effectiveness and improve customer service ### 35. Effortless to Use, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Paul . **Reviewed Date:** January 29, 2026 **What do you like best about 800.com?** I love using 800.com for handling my pest control calls and automation because it ensures I never miss a phone call. I find the way it delivers messages is fantastic – I get them in email, text, and voice. The price is unbeatable; you can't get a phone line any cheaper, and it's incredibly easy to use. The platform is user-friendly and excellent, making everything run smoothly. The initial setup was a breeze, as it basically installed itself, so overall, everything has been excellent. **What do you dislike about 800.com?** There is nothing I don't like about it **What problems is 800.com solving and how is that benefiting you?** I use 800.com to handle my pest control calls, preventing missed phone calls, and I receive messages via email, text, and voice. **Official Response from Christina Reynolds:** > Thank you for the fantastic review Paul! We’re so glad to hear 800.com is working so well for your pest control business :) It’s great to know our automation, call handling, and message delivery features are keeping you connected and helping you stay responsive to your customers. We designed the setup to be as simple as possible, and we’re thrilled that it was seamless for you. Your kind words about our ease of use, unbeatable pricing, and reliability mean a lot to us. We're proud to be part of your day-to-day workflow and support your business as it grows. Thanks again for choosing 800.com. We’re always here if you need anything! ### 36. Fast Setup, Flexible Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about 800.com?** I appreciate the ability to manage calls from anywhere and found the initial setup of 800.com to be fast. **What do you dislike about 800.com?** Poor follow up tracking and the need for expanded training resources. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to manage internal communication routing and solve poor follow-up tracking issues. I like the ability to manage calls from anywhere. **Official Response from Tom English:** > Thank you for sharing your positive experience with the fast setup and flexible call management of 800.com. We apologize for any inconvenience caused by the poor follow-up tracking and limited training resources. Your feedback is valuable, and we are committed to addressing these issues. ### 37. Efficient Call Tracking with Rapid Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Hugo C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about 800.com?** I use 800.com to generate call tracking reports and create detailed reports showing inbound call trends and performance. I find that the inbound call tracking feature helps businesses improve campaigns and increase conversion. The initial setup was fast, which I appreciated. **What do you dislike about 800.com?** I wish there was stronger integration with advertising platforms. I'd love to see a deeper connection with Google Ads, Facebook Ads, and others. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for generating call tracking reports and creating detailed reports on inbound call trends and performance. It helps my business improve campaigns and increase conversion by identifying high-value leads. **Official Response from Christina Reynolds:** > Thank you Hugo! We love that the call tracking feature has helped your business increase conversions and the the setup was so easy. We do now offer google ads and Meta for facebook ad integrations :). Check out our integrations page below! ### 38. Professional and Easy-to-Use Contact Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan H. **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** I find 800.com incredibly valuable for my business as it serves as the main contact line. The number is easy to remember, which enhances my brand's professionalism. I appreciate how easy it is to obtain the desired number, which simplifies the setup process for my business needs. The app's user-friendly interface stands out, making it intuitive and straightforward, which is a huge plus in managing communication. Additionally, the ability to text and receive voicemail through 800.com adds significant convenience. Setting up 800.com was a breeze, and this ease of use extends to the daily operations as well, ensuring smooth and efficient functionality. Overall, I highly recommend 800.com due to its professionalism and ease of access, awarding it a perfect score for recommendation. **What do you dislike about 800.com?** I wish I could use 800.com with my native phone voicemail. **What problems is 800.com solving and how is that benefiting you?** 800.com provides an easy-to-remember, professional contact number, enhancing my brand's image. The app's simplicity enables easy number acquisition, texting, and voicemail, integrating smoothly with my website. ### 39. Boosts Professionalism with Easy Setup and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Emanuel R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about 800.com?** I like how convenient 800.com is and appreciate the features it has. It's easy to use, which is great. The setup was straightforward, guiding me step by step, making it very easy. It also helped make my company look more professional and increased traffic. I'm happy with the pricing too, as it offers good value for what you get. I use it often and love it with no problems whatsoever. **What do you dislike about 800.com?** There’s not really anything I don’t like about it to be honest it’s straightforward, convenient and affordable **What problems is 800.com solving and how is that benefiting you?** 800.com makes my company look more professional and helps with traffic. **Official Response from Christina Reynolds:** > Thank you so much for the wonderful review! We’re thrilled to hear that 800.com has helped make your business look more professional while also supporting increased traffic and customer engagement. It’s great to know the setup process was smooth and easy to follow, and that you’re finding strong value in the platform and its features. We especially appreciate hearing that the system has been reliable and convenient for your day-to-day use — that’s exactly the experience we strive to provide. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business growth! ### 40. Essential for Remote Calling, Though Occasionally Unreliable **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy . **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** I appreciate how 800.com enables me to make phone calls even when I'm out of the country, solving the problem of not having a phone line in Mexico. I find it particularly valuable that the calls are registered, which allows me to look up conversations by searching for the phone number. This feature is crucial for my work as it ensures that I can listen to a call again whenever I don't remember or hear very well, helping me confirm that I've got the needed information right. Additionally, being able to track how many calls I make per day is important for monitoring my work performance, as I need to meet a daily call quota. The ease of searching phone conversations when I receive emails from individuals I don’t quite remember talking to is incredibly convenient. Overall, these features collectively enhance my productivity and efficiency, making 800.com an indispensable tool. Moreover, the initial setup of 800.com was straightforward, and despite a slight delay in activation, everything worked perfectly thereafter. I love the comprehensive call tracking and the ability to revisit conversations, as it supports my daily operational needs effectively. **What do you dislike about 800.com?** I experience occasional glitches during calls with 800.com, which can interrupt communication. Additionally, there are times when my calls don't go through at all, causing inconvenience and delays in my workflow. **What problems is 800.com solving and how is that benefiting you?** 800.com allows me to make calls from abroad without a local phone line, records conversations for later review, and tracks my call volume for work efficiency. ### 41. Exceptional Lead Tracking and Performance Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Hylan E. **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** I love how 800.com provides a comprehensive platform where everything is visible from the app, giving me access to crucial metrics and data that help improve my referral business operations. The visibility into leads and performance tracking solves the significant problem of centralizing these aspects, making it easier for me to understand and enhance my referral strategies. The ease of accessibility to all this top-notch data at my fingertips empowers me to track the entire funnel from the first contact through monetization effectively. The setup process of 800.com was incredibly easy, which was a fantastic start and contributed to a seamless integration with my business processes. Overall, the experience with 800.com has been overwhelmingly positive, and I would highly recommend it. **What do you dislike about 800.com?** I do not dislike anything about 800.com **What problems is 800.com solving and how is that benefiting you?** I use 800.com to have a centralized place to track leads and performance, making everything visible with accessible metrics and data. This helps us track the funnel from first contact through monetization, optimizing our operations. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com! We are thrilled to hear that our platform has been instrumental in enhancing your referral business operations by providing comprehensive lead tracking and performance metrics. We are delighted that you found the setup process easy and that the visibility into crucial data has empowered you to optimize your referral strategies effectively. We are grateful for your recommendation and are committed to continuously improving our services to meet your needs. If you ever have any questions or need assistance, please feel free to reach out. Thank you for choosing 800.com! ### 42. Efficient Hotline Solution with Swift Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Alana G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about 800.com?** I like the ability to create a dedicated communication identity for each business initiative with 800.com. The setup process was fast. **What do you dislike about 800.com?** I would like 800.com to add AI-powered forecasting for upcoming inquiry trends by campaign. **What problems is 800.com solving and how is that benefiting you?** 800.com solves the challenge of separating media inquiries from regular customer calls. ### 43. Easy to Manage, Great Value, and Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Jay W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** easy to manage, cost is nominal. works great **What do you dislike about 800.com?** nothing , we are very happy with the ease if service and no down time **What problems is 800.com solving and how is that benefiting you?** takes the customer service calls for us, and frees up time for my staff to work on other things. **Official Response from Christina Reynolds:** > It's great to hear that 800.com is solving customer service call issues for you and freeing up time for your staff. Thank you for your positive review and feedback! ### 44. Effortless Setup and Memorable Business Identity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about 800.com?** I really like using 800.com for its custom memorable phone number features, which help in creating a number that's easy to remember while keeping my actual phone number private. The call forwarding functionality also works well for me. The initial setup of 800.com was easy, which I appreciate. **What do you dislike about 800.com?** Nothing **What problems is 800.com solving and how is that benefiting you?** 800.com creates a memorable number, keeps my actual phone number private, and offers call forwarding. **Official Response from Christina Reynolds:** > Thank you for your positive feedback! We're happy to hear that you appreciate the ease of setup and the memorable phone number features. We aim to provide a seamless experience for our customers. ### 45. 800 dot com **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth H. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about 800.com?** Ease of use and management, configurabliity, implementation and handleing of forwarding phone numbers from one 800 number to our inhouse phone system which is very seemless. **What do you dislike about 800.com?** Some of the features were a bit questionable as far as how to use and configure, but there aren't that many options and once you get familiar it's pretty easy to use. I think I dislike however is the inability to crate a list with variables to add to my SMS Text Campaigns. **What problems is 800.com solving and how is that benefiting you?** We send mail out to homeowners throught the country and 800,com gives us the ablilty to have our customers reach out to us without any cost to them to make the phone call and allows us to track the metrics as well. **Official Response from Annie Argueta:** > Thank you for taking the time to leave us such an awesome review! ### 46. Efficient Call Tracking with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Barkha V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about 800.com?** I use 800.com to get local business phone numbers that forward calls to chosen devices like mobile, desk, phone, or VOIP. I like its unique tracking numbers for different marketing sources and the automatic call summaries, transcripts, and scoring. Setting it up was very easy. **What do you dislike about 800.com?** I think the call duration can be improved. It would be better if users could use call features for more time without getting disconnected during work calls. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to track marketing campaign leads to phone calls, secure my personal number, and obtain local business numbers forwarding calls to chosen devices. **Official Response from Christina Reynolds:** > Thank you for sharing your feedback on your experience with 800.com! We're thrilled to hear that you find our call tracking features and setup process easy to use. We appreciate your feedback regarding call duration and will definitely look into this, as we do not restrict the call time. If you encounter any issues with call disconnections during work calls, please reach out to our support team at support@800.com, so we can assist you promptly. We're glad to hear that 800.com is helping you track marketing campaign leads and secure your personal number. Thank you for choosing 800.com! ### 47. Straightforward service, does what it says **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about 800.com?** Simple and straightforward setup process. Got my 800 number quickly without any hassle. Pricing was transparent with no hidden fees or surprises. The service worked reliably and the dashboard was easy to navigate. **What do you dislike about 800.com?** The renewal reminder emails were pretty aggressive. Got a lot of emails about renewing before my term was even close to expiring. Not a dealbreaker but definitely more frequent than necessary. **What problems is 800.com solving and how is that benefiting you?** Needed a professional phone presence for a small project without the complexity of setting up a traditional business phone system. 800.com gave me a memorable vanity number quickly, which helped add credibility to what I was building. **Official Response from Christina Reynolds:** > We're happy to hear that you found our service to be simple, straightforward, and reliable! We appreciate your feedback about the renewal reminder emails and will take it into account. It's great to know that 800.com was able to provide you with a memorable vanity number quickly, adding credibility to your project without the complexity of a traditional business phone system. Thank you for choosing 800.com! ### 48. Exactly the 800 service I was looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about 800.com?** When I first looked at 800.com, just the fact the website was 800.com made me question if this was legit, but I did some research, I looked at the numbers they offered, and honestly it was the only service I found that had the best selection of vanity 800 numbers. Once I found the number I wanted, it was easy to set everything up and their website had very simple to use configuration for extensions, voice prompts, and the text to voice for greetings and menus was very nice. **What do you dislike about 800.com?** Their verification for SMS brand/campaign could use some improvement, not too happy with how it's setup for something simple as customer support usage, but I'll use another provider for that. I also wish I could have the extensions be a little more flexible, like enter longer 4 digit numbers for extensions or something similar, but it's more of a 1, 2, 3, 4 menu selection instead. **What problems is 800.com solving and how is that benefiting you?** Mostly 800.com is providing a vanity 800 number and a local office number which we forward to our other phone services. ### 49. Keeps My Personal Number Private for Business Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about 800.com?** I like the fact that I don’t have to give out my personal phone number for my business. **What do you dislike about 800.com?** I dislike that when I get an incoming call, there’s nothing that clearly notifies me whether it’s coming to my personal phone number or my business phone number. **What problems is 800.com solving and how is that benefiting you?** It solves the problem of not having to share my personal phone number with the whole world. **Official Response from Tom English:** > We're pleased to hear that 800.com is solving the problem of keeping your personal number private and making your business communication more secure. In your number settings, under call forwarding, you can change the Caller ID to show your business number instead of the caller number. This would allow you to easier recognize calls that are coming in for your business number. ### 50. Fantastic Support, Professional Results with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Erik V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** I like the customer service at 800.com. They're great with customer service and fix any problems you have. They contact you immediately. The setup was also really easy. **What do you dislike about 800.com?** Everything is good **What problems is 800.com solving and how is that benefiting you?** I'm able to look more professional in my advertisement. **Official Response from Christina Reynolds:** > Thank you for the positive feedback! Providing excellent customer service and ensuring a seamless setup process are top priorities for us. We're glad to hear that you found everything to be good. ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+08%3A10%3A09+-0500&secure%5Bsession_id%5D=318e3d25-47ae-4996-aa9a-a8c0cd2e2b84&secure%5Btoken%5D=4ed0019abe082c95c1a6c666a83b463653e451d51ddd226bd0bf72c46ef7bd5b&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Ecamm Live](https://www.g2.com/products/ecamm-live/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## 800.com Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - API Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top 800.com Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,725 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (570 reviews)