--- title: 800.com Reviews meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1010 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1010 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,010 ## About 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. (301 reviews) - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. (232 reviews) - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. (168 reviews) - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. (141 reviews) - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. (50 reviews) - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. (25 reviews) - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. (25 reviews) - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. (25 reviews) - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. Easy Setup, Cost-Effective AI Receptionist Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about 800.com?** The setup and execution are easy to operate. I like the integration of ai receptionist, the pricing make it an effective to limit cost on a new venture. **What do you dislike about 800.com?** I hope that, in the future, 800.com can offer a larger pool of local and toll-free numbers. I think that would give an entity a broader presence and a stronger stance in the marketplace. **What problems is 800.com solving and how is that benefiting you?** Using 800.com gives my companies the opportunity to mitigate costs and grow with confidence. Especially when we add staff, the impact on the bottom line is lessened. ### 2. 800.com: Easy Setup and Everyday Use for Marketing-Focused SMBs **Rating:** 5.0/5.0 stars **Reviewed by:** Richard "Rick" B. | Principal Consultant / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about 800.com?** 800.com is an easy to use and configure communications platform that every business can use. I find it fits particularly well with small and medium sized businesses that are active in marketing via their website and other forms of social media. It's just really easy to set up and use. We use 800.com every day and especially when we have marketing campaigns. Customer support via phone is very good and responsive. We were sold when we figured out how easy it was to integrate 800.com with our other sales and digital marketing applications. **What do you dislike about 800.com?** You might want to implement a customer support chatbot as a first phase and then add a call center chatbot to that. I know of a company that has a chatbot that will allow a customer to start with standard chat and if they want/need to....the can escalate to a live call center rep to get the answers they need in order to place their order. **What problems is 800.com solving and how is that benefiting you?** 800.com solves our need to have phone and text communication capabilities in an any time, any where, capacity across a national organization of sales and distribution consultants in the technology industry. **Official Response from Christina Reynolds:** > Thank you for this amazing review Rick! We love that the configuration and integration into your company was so easy and that our product works so well to help you stay connected to your customers nationwide. Additionally, using 800.com to help track marketing efforts is such a great use of our platform and features, so we are thrilled to hear how well it is working for you. Thank you for the feedback on a customer support chatbot, it is something we have discussed implementing and would love any additional details around it. Please reach out to Support@800.com and ask for Christina, if you would be open to sharing. Thank you for being a customer! ### 3. Instant Voicemail Notifications, Flexible Greetings, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Digital Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** The software notifies me immediately whenever I receive a voicemail, and I really like the flexibility of having multiple greeting options. The pricing for a second line is more than reasonable. Getting started is straightforward, especially with the tutorials. **What do you dislike about 800.com?** So far, I have not found anything I dislike about the service. **What problems is 800.com solving and how is that benefiting you?** The service is available 24/7 to answer inquiries from my subscribers, and it helps my staff respond more effectively at any time of day, especially when we receive crucial calls. This has resulted in improved workflow performance increasing subscriber satisfaction. **Official Response from Tom English:** > We're thrilled to hear that you are enjoying the instant voicemail notifications, flexible greetings, and great value of our service! Thank you for sharing your positive experience with us. ### 4. Easy Setup, Feature-Packed, and Got the Number I Wanted **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** Easy to setup, loads of features and had the number I wanted :) **What do you dislike about 800.com?** Still trying to figure out how to answer the calls before they sometimes go to voicemail - probably user error... **What problems is 800.com solving and how is that benefiting you?** I have a live talk radio show, and I needed a reliable toll-free line that listeners could use to call in, with a memorable number. 800.com did exactly that. **Official Response from Christina Reynolds:** > This is amazing! Thank you for sharing your positive experience with 800.com and we're thrilled to hear that you found the setup easy and that you were able to get the number you wanted for your talk radio show. In regards to answering calls before they go to voicemail, I went ahead and extended the ring time in your number management -> Call Forwarding settings. You should be all set :). If you need anything at all or to adjust further, please reach out to our customer support team, at support@800.com. We appreciate your feedback and are delighted to be solving your toll-free line needs. Thank you for choosing 800.com! ### 5. Feature-Rich and Easy Setup with Room to Improve SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Mindy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about 800.com?** I like 800.com because the number we got is great and catchy, especially the 1877-CAL-CHAZ number. The app itself is amazing, even though I'm still learning it since it has a lot of features. I appreciate that it provides navigations for clients, holds voicemail, and allows me to customize with my own or their messages. I love the SMS feature where customers can text concerns directly to me, and believe it has a fax setup as well. I'm really excited and impressed with all it offers. The organized dashboard is fantastic; it shows me everything, like who called, what they said, and if anyone on my team has responded. It's very convenient. The dashboard is organized strategically, catering to what I'm looking for and offers a lot of voice mail options. The initial setup was very easy, and overall, I'm pleased with where we're at with 800.com now. **What do you dislike about 800.com?** The SMS tool is very difficult because it has so many steps in it. It's kinda complex and kinda detailed, which makes it challenging to ensure everything is in place without risking legal issues. I wish it could be eased up a little bit. **What problems is 800.com solving and how is that benefiting you?** I find 800.com amazing for my business, as it simplifies communicating with customers. I can easily see and respond to voicemails and receive texts directly. The organized dashboard makes managing calls and messages convenient. **Official Response from Christina Reynolds:** > Thank you so much for this detailed and enthusiastic review Mindy! We’re thrilled to hear how much you’re enjoying your vanity number and the features within the platform. It’s great to know the dashboard, voicemail tools, and messaging capabilities are helping you stay organized and connected with your customers. We love hearing that the setup was easy and that the system is already making communication more convenient for your business. We also appreciate your feedback about the SMS process. The verification steps can feel detailed because they follow industry regulations designed to prevent spam and protect consumers, but we understand that it can be confusing. Feedback like yours helps us continue improving the experience and guidance around it. Thanks again for choosing 800.com! ### 6. Quick Setup, Cost-Effective, Powerful Tool for Vanity Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about 800.com?** I use 800.com for my vanity toll-free number and also a local telephone number for my small business. I love that I was able to set up literally in minutes and got calls the same day. I also appreciate that I could configure my Bluetooth desktop headset for Zoom and other meetings. Additionally, I switched from a local telephone company service that was ten times more expensive and significantly more complicated to set up. **What do you dislike about 800.com?** I would wish that 800.com allowed connecting to regular business IP desk phones like Polycom or Cisco. It would make it even more transparent for the employees, so they don't have to use their cell phone. **What problems is 800.com solving and how is that benefiting you?** I needed a vanity toll free number, and 800.com was convenient and friendly. I love that I set it up in minutes and got calls the same day. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re thrilled to hear that you were able to get your vanity number up and running so quickly and start receiving calls the very same day. It’s great to know 800.com has provided a more convenient and cost-effective solution compared to traditional phone providers, while still giving your business the professional presence you were looking for. We also appreciate your feedback regarding compatibility with IP desk phones like Polycom and Cisco. That’s a great suggestion, especially for businesses looking to create an even more seamless experience for their teams. We do offer SIP forwarding and depending on how your forwarding service is setup, we may be able to make it work. At this time, all outgoing calls would still require the desktop or mobile app though. If you’d be open to sharing more about your setup or how your team would ideally use desk phone integration, please email support@800.com and ask for Christina — we’d love to learn more from your feedback and see if there is a solution. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business! ### 7. Seamless Setup, Perfect for Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Gokarrna P. | TREASURE SECRATORY, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about 800.com?** I like that 800.com is easy to sign up for and has a good virtual crew. The customer support is good and they offer a pricing plan that I just love. Comparatively in the market, the pricing is really favorable. I appreciate that I can manage my number on my application in the phone. **What do you dislike about 800.com?** I think 800.com should have a separate calling application where we can just directly make calls for support. Instead of having to use other options, it would be great to manage my business number easily with just one application. **What problems is 800.com solving and how is that benefiting you?** 800.com makes sign up easy and manageable, allowing me to run customer support for my NGO efficiently. The virtual capabilities and great pricing are valuable, especially for managing my business number on my phone. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re glad to hear that the signup experience, pricing, and mobile management features have made 800.com a great fit for your NGO and customer support needs. It’s especially rewarding to know that the platform is helping you stay connected and manage your business efficiently from your phone. We also appreciate your feedback about having a more dedicated calling application experience. Suggestions like this are incredibly valuable as we continue improving how businesses manage communication in one seamless place. Thanks again for choosing 800.com — we’re proud to support the important work you’re doing! ### 8. Effortless Setup, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Helen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about 800.com?** I love 800.com because they are easy to use and quick with their service. They are also very reasonable in price. If you're a business owner, 800.com is a great option for a second line for your business. Their customer service is always helpful, and the setup was very easy with no complications. It helps me gain calls from customers all over the United States, which is fantastic. **What do you dislike about 800.com?** There is nothing I disliked about 800.com **What problems is 800.com solving and how is that benefiting you?** I use 800.com for a second business line. Their service is quick, easy to use, and reasonably priced. They provide helpful assistance with payment issues and guidance on site usage, and help me receive calls from customers across the U.S. **Official Response from Christina Reynolds:** > Thank you so much for this wonderful review! We’re thrilled to hear that 800.com has been a great fit as a second business line and that the setup process was smooth and hassle-free. It’s especially great to know that our pricing, ease of use, and customer support have helped make the experience a positive one for you. Helping businesses stay connected with customers across the U.S. is exactly what we aim for, and we’re proud to be part of your growth and communication strategy. Thanks again for choosing 800.com — we truly appreciate your support! ### 9. Quick, Easy Toll-Free Setup with a Memorable Number **Rating:** 5.0/5.0 stars **Reviewed by:** Mikah S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** Getting our toll-free number set up and running was straightforward and didn’t take much time at all. We were also able to secure an ideal, easy-to-remember number, which made the whole process even better. **What do you dislike about 800.com?** We didn’t have any issues at all, so this isn’t applicable. **What problems is 800.com solving and how is that benefiting you?** We needed an easy-to-remember toll-free number for customer support. **Official Response from Christina Reynolds:** > Thank you for the positive feedback! We're pleased to hear that you found our setup process straightforward and were able to secure an ideal number. We appreciate your business and look forward to continuing to serve you! ### 10. Effortless Setup and Management with Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ledwith T. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about 800.com?** What I like best is how easy it was to get a vanity number that actually fits my business. The setup process was straightforward, and the online dashboard and mobile app make it simple to manage calls and settings. The service feels reliable, and it has already become a helpful part of my daily workflow. **What do you dislike about 800.com?** The only thing I dislike so far is the number of add-on fees for extra features. The core service works very well, but many useful options require separate upgrades, which can make the overall cost higher than expected. **What problems is 800.com solving and how is that benefiting you?** I needed a phone number for my website, invoices, business cards, and other public-facing materials that wasn’t tied directly to my personal cell phone. 800.com gives me a dedicated business line and lets me control how inbound calls are handled. It keeps things organized, helps present a more professional image, and gives me flexibility in how I manage communication with clients. **Official Response from Christina Reynolds:** > Thank you so much for your thoughtful review Ledwith. We’re thrilled to hear that setting up your vanity number was easy and that the 800.com dashboard and mobile app have become part of your daily workflow! It’s great to know the service is helping you stay organized, present a more professional image, and manage client communication with flexibility. That’s exactly what we aim to provide. We also really appreciate your feedback regarding add-on pricing. We understand that clarity around optional features is important, and we’re actively working on ways to better communicate what’s included vs. what’s optional so customers can make the most of their plan without surprises. Thanks again for choosing 800.com, we’re grateful to support your business and always here if you need anything! ### 11. Professional Communication Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Founder of Protium Consulting & Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about 800.com?** I appreciate how 800.com allows me to have a professional toll-free number, making my business communications more credible and giving decision-makers the impression that they're dealing with a professional business. I find it very easy to use, and I love that the customer service is excellent. The software is reliable and doesn't glitch at all, which is crucial for maintaining smooth business operations. The team at 800.com is super nice, which adds to a positive experience. The initial setup was very easy, contributing to a seamless workflow. **What do you dislike about 800.com?** Nothing so far I have nothing bad to say about it. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for reaching businesses with a professional toll-free number, separating work from my cellphone. It gives customers a professional impression, making my workflow easier. **Official Response from Christina Reynolds:** > Thank you so much for this amazing review Brian! We’re thrilled to hear that 800.com is helping you create a more professional presence and making business communication feel seamless and reliable. That credibility and ease of use is exactly what we aim to deliver, so it’s great to know it’s making a real impact on your workflow. We also truly appreciate your kind words about our team. We pride ourselves providing excellent support and a positive experience. Thanks again for choosing 800.com — we’re proud to support your business! ### 12. Rotten, unethical company! **Rating:** 0.0/5.0 stars **Reviewed by:** Jim B. | Founder, CEO (Consultant), Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about 800.com?** Nothing but a sleazy, unethical company that lies about government regulations. **What do you dislike about 800.com?** Total liars...never met a more unethical company. **What problems is 800.com solving and how is that benefiting you?** Nothing...their website indicates they are selling you a toll-free number. Then when you try to port it out, as is your right, they tell you that they own the number and charge you hundreds of dollars more to get it. **Official Response from Christina Reynolds:** > Hi Jim, I spoke with support and completely understand your frustration with porting out the number. Purchasing a service with 800.com comes with a phone number while using the service. In some cases, this involves us paying for the phone number upfront, which we do not charge for while you have our service. In cases where you want to simply transfer the number to your other service provider, and not have the 800.com service, we give the option to transfer the number. You are correct, depending on the number there is a cost to transfer the number and update the caller of record. After receiving your permission over the phone as well as the signed document, we went through with that process and released the number to your new provider immediately. We certainly apologize for any confusion with the plan purchase. I will look into our user experience and see how we can be more clear about this in the future. We wish you the best of luck in your business. ### 13. Text Messaging Made Simple for Medical Practices! **Rating:** 5.0/5.0 stars **Reviewed by:** Robyn Lynn C. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** The platform allows businesses to engage with customers through text messages using their virtual number, enabling quick responses to inquiries and support requests. **What do you dislike about 800.com?** We have not encountered anything we don't like. **What problems is 800.com solving and how is that benefiting you?** When we needed a new telephone phone for a billboard campaign -- they made it extremely easy for us and the campaign was succesful **Official Response from Christina Reynolds:** > It's great to hear that 800.com made it easy for you to obtain a new telephone number for your billboard campaign, and we're delighted to hear that the campaign was successful. Thank you for sharing your experience! ### 14. Effortless Setup and Flawless Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** PALS C. | Security Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about 800.com?** We have had no issues at all with the service. It was easy to setup and easy to make changes. One of the problems we encounter a lot with online services is what I will call the "backoffice". Especially billing. But I have not had any issues at all. It was simple to get a custom toll-free number from the service. I have used similar companies in the past and it definitely was not as simple as it was here. We use the number for advertising and have it plastered on pens, mugs, and the like. This allows us to advertise one phone number across the entire state for potential clients to use. **What do you dislike about 800.com?** There is nothing to dislike. If you got this far in your search for a service then you know what you want and would have eliminated vendors. **What problems is 800.com solving and how is that benefiting you?** I am not solving any problems but I am reaping the benefits of being able to advertise across the state using just one phone number. Any one who calls can be directed to any of my locations or any department. While this is a function of my phone system, having an inexpensive toll-free solution is a great convenience. ### 15. Seamless and Affordable Solution for 24/7 Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** I couldn't believe how easy it was to create an account, add a credit card for billing, and have an 800 number up and ready to go in just a couple of minutes. It was amazing. I was able to add more lines as we needed them for growth. It's valuable because it's affordable, quick, and easy to use. You can route the calls to voicemail or have them sent by text or email to the intended recipient. It made the availability of our inspection lines seamless, 24/7. **What do you dislike about 800.com?** Nothing, seriously, nothing. **What problems is 800.com solving and how is that benefiting you?** 800.com made it easy to set up several 800 numbers for each contract we had in Colorado, saving us from installing dedicated phone lines. It's affordable, quick, and seamless, allowing 24/7 availability in two minutes’ time. **Official Response from Christina Reynolds:** > We appreciate your kind words and are so happy to hear that 800.com has provided you with an affordable and efficient solution for your 24/7 communication needs. Thank you for being a customer! ### 16. Effortless and Secure Business Contact Solution **Rating:** 5.0/5.0 stars **Reviewed by:** MacKenzie D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about 800.com?** I appreciate that 800.com allows me to have a contact number without giving out my personal number. I like its simplicity and ease of use. I also like that I can port the number over to Klaviyo, which is really handy. **What do you dislike about 800.com?** I didn’t have anything that made me dislike the product. **What problems is 800.com solving and how is that benefiting you?** 800.com lets me have a business contact number without giving out my personal one. I love its simplicity and ease, and I can port the number to Klaviyo. ### 17. Effortless Setup and Great Service for Customer Accessibility **Rating:** 4.5/5.0 stars **Reviewed by:** Johannes B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about 800.com?** I like that 800.com offers the best deals where I can have an overview of what's going on. It was very easy to set up, just a few clicks, and that's important to me. I appreciate their service for allowing businesses to be reachable by customers with an 800 number, which is very beneficial. **What do you dislike about 800.com?** Well, maybe a convenient way for the mobile application so that I can, inside of the mobile application, call and receive calls virtually without being connected to another network, just with Internet connection. That would be helpful. **What problems is 800.com solving and how is that benefiting you?** 800.com offers a good service for being reachable by customers with an 800 number, which is very good for businesses. **Official Response from Tom English:** > We're glad to hear that you found our setup process effortless and our service great for customer accessibility. Thank you for choosing 800.com! You can find info about in-app calling here: https://support.800.com/hc/en-us/articles/38140767010701-How-to-enable-In-App-Calling This allows you to receive and make calls from the app over wifi, instead of using a forwarding number. ### 18. Effortless Campaign Tracking with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Manny S. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about 800.com?** I find using 800.com extremely easy, and it's beneficial to apply to a campaign. The setup was very easy, and I set it up in a matter of minutes. 800.com allows us to track advertising dollars per campaign, giving us the ability to see if it is returning a return on our investment. **What do you dislike about 800.com?** Nothing. Love using 800.com **What problems is 800.com solving and how is that benefiting you?** 800.com allows us to track advertising dollars per campaign, helping us see if there's a return on investment. It's extremely easy to use and apply to a campaign. ### 19. Affordable, Easy Portal Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly K. | Owner/Pediatric Nurse Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about 800.com?** Affordable and easy to set up on the portal. **What do you dislike about 800.com?** It took a few days to get active which was slightly frustrating, and also had a call come through that did not ring to my phone. **What problems is 800.com solving and how is that benefiting you?** I like having a separate business line so my personal cell phone is not out there. **Official Response from Christina Reynolds:** > We're glad to hear that you found our service affordable and easy to set up. We apologize for the delay in activation, and the issue with the call not ringing to your phone. While most numbers are activated immediately, it can take up to 48 hours for some numbers. If you have any further issues with calls not going directly to your phone, please reach out to us at Support@800.com so we can double check your settings, and make sure everything is working properly :) ### 20. Easy Setup with Robust Options **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie G. | Public Awareness Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** Very easy to establish. Robust options to select from. **What do you dislike about 800.com?** I have been a customer for one month now and have not encountered any negatives, yet... **What problems is 800.com solving and how is that benefiting you?** Provides toll free calling to customers and potential customers. Makes the phone number catchy and memorable and also matches branding. **Official Response from Christina Reynolds:** > We appreciate your positive feedback and are pleased to hear that our toll-free calling service is benefiting your business by making your phone number aligned with your branding. If you ever have any questions or need assistance, please don't hesitate to reach out to support@800.com. We're here to help! ### 21. 800.com for an easy and seamless 800 # for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about 800.com?** It was intelligent decision to use 800.com - it is easy to use and setup, it easily integrates with my personal phone number and it performs well as I don't miss any calls. The pricing is very reasonable and they always seem to answer when I require support. Obviously their AI usage is robust as they also gave me a pre-made voicemail. **What do you dislike about 800.com?** I can't think of much that I don't like, it seems to work well thus far **What problems is 800.com solving and how is that benefiting you?** I needed a professional business number that was simple and easy to manage and so far it seems to be doing that. **Official Response from Christina Reynolds:** > We're thrilled to hear that 800.com has been an intelligent decision for your business! We're glad to hear that our service is easy to use, integrates well with your personal phone number, and performs reliably. Our team is always here to provide support when you need it. Thank you for choosing 800.com! ### 22. Revolutionized Call Handling for My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. **Reviewed Date:** February 03, 2026 **What do you like best about 800.com?** I use 800.com for my construction business and it's great. I really like their AI features. It makes answering calls so much better, and it feels like it eliminates the need for two or three front desk employees. It helps me assess if calls are valuable and shortens the time spent on the phone with live conversations. I also find it easy to use, especially since 800.com offers a lot more phone numbers. The enrollment was very easy, and I rate it a 10 on a scale from one to 10 for recommending it to someone else. Plus, I use the app on my iPhone, which adds to the convenience. **What do you dislike about 800.com?** Their platform could be a little more user-friendly. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to handle customer calls with AI, reducing the need for front desk staff and filtering unnecessary calls. It shortens call times by assessing their value, helping streamline my business operations. **Official Response from Christina Reynolds:** > Thank you so much for this incredible review! We’re thrilled to hear that 800.com and our AI features are helping streamline communication for your construction business and reduce the workload involved in handling inbound calls. Knowing that the platform is helping you filter calls, improve efficiency, and save valuable time is exactly the kind of impact we aim to deliver. It’s also great to hear that the setup process was easy, the mobile app has been convenient for your workflow, and that you’d highly recommend us — that truly means a lot. We also appreciate your honest feedback regarding platform usability. Insights like yours are incredibly valuable as we continue improving the overall experience and making advanced tools even easier to navigate. If you’d be open to sharing more about what would make the platform more user-friendly for your workflow, please email support@800.com and ask for Christina — we’d love to learn more from your feedback. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business growth! ### 23. Fast Setup with Robust Integration for Recruitment **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about 800.com?** I use 800.com for creating a dedicated number for job inquiry or recruitment communication. I found it easy to set up and evaluate new marketing experiments. I particularly like the expanded webhook capabilities, which enable more real-time integration for developers. Additionally, the initial setup was fast. **What do you dislike about 800.com?** Inconsistent customer support availability. Need to ensure calls can be routed anytime to an available agent. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for creating a dedicated number for job inquiries, resolving inconsistent customer support availability. It's easy to set up and evaluate new marketing experiments, and the expanded webhook capabilities enable more real-time integration for developers. **Official Response from Christina Reynolds:** > Thank you for the thoughtful review! We’re glad to hear that 800.com has helped support your recruitment and marketing efforts with fast setup, dedicated communication lines, and flexible integration capabilities. It’s especially great to hear that the expanded webhook functionality has been valuable for real-time workflows and developer integrations. We also appreciate your feedback regarding support availability and call routing. Reliable communication and responsive support are incredibly important, and insights like yours help us continue improving both the customer experience and routing flexibility across the platform. Thanks again for choosing 800.com — we truly appreciate your support! ### 24. Effortless Call Management with 800.com **Rating:** 4.5/5.0 stars **Reviewed by:** Elijah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** I like that 800.com is easy to use and it makes updating out-of-office messages straightforward. I appreciate being able to update the voicemail within seconds, which is super helpful. Additionally, 800.com saves old recorded voicemails that I can easily plug back in for recurring holidays, making the process efficient. The initial setup was also very easy and took me just about 20 minutes. **What do you dislike about 800.com?** nothing it works fine, maybe a better drop down menu for previously saved voicemails **What problems is 800.com solving and how is that benefiting you?** I use 800.com to handle incoming calls, call forwarding, and voicemails. It's easy to use and lets me update voicemails quickly. I can save and reuse old voicemails, which helps with recurring holidays. **Official Response from Christina Reynolds:** > We're thrilled to hear that 800.com has made updating your out-of-office messages effortless and efficient. Your feedback about the drop-down menu is valuable, and we will explore ways to enhance the user experience in that area. Thank you for choosing 800.com for your call management needs. ### 25. Easy Setup, Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about 800.com?** I really like how awesome the response team is at 800.com. They get back to you so quickly, and it’s not just one person, but a couple people who help out. The owner is also amazing. What stands out is how easy the whole process is, including the setup and system operation - it's just flat-out easy to do. I even had a situation with number verification, and customer support was quick to clarify the process, which shows their great response time. Everything works so well that I don’t think there’s any need for improvement, and I love how brilliantly it functions. Plus, the initial setup was super simple and fast, taking less than five minutes. **What do you dislike about 800.com?** No dislikes **What problems is 800.com solving and how is that benefiting you?** I use 800.com as my business phone, eliminating spam calls and keeping my personal phone quiet. **Official Response from Christina Reynolds:** > Thank you so much for this incredible review! We’re truly grateful for your kind words about our support team and overall experience with 800.com. Hearing that our team was responsive, helpful, and able to quickly guide you through things like number verification means a lot to us. We work hard to make the experience as smooth and stress-free as possible, so it’s wonderful to hear that stood out to you. We’re also thrilled that the platform has helped separate your business and personal communication while cutting down on unwanted calls. Making setup fast, simple, and reliable for business owners is exactly what we aim for. Thank you again for your support and for trusting 800.com with your business communication — we truly appreciate it! ### 26. Effortless Setup and Access for Essential Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Victor F. **Reviewed Date:** January 29, 2026 **What do you like best about 800.com?** I really like how 800.com makes calling different numbers very easy, especially for numbers I don't have direct access to, like 800 numbers at school or work. It solves the problem of dialing these harder-to-access numbers by making connections cheaper and more accessible. I appreciate that 800.com is an alternative to traditional phone services, offering ease of access, user-friendliness, reliability, and convenience. What I love about 800.com is that the only setup needed was to install it, and it was easy to start making calls without complex setup processes. I was happy that all I had to do was download the app, sign up, and everything was ready in about fifteen to twenty minutes. Knowing I didn’t have to go through any other steps was very helpful. **What do you dislike about 800.com?** when I saw the name 800.com, I wasn't sure if it was just, like, for 800 numbers. One thing I might want to improve was, when I'm making a phone call, it can show my name, if possible, like my phone number that shows, so for example, when I tried to call my friend, they didn't know it was me. If there's any way I could change the settings to where they can see my name and know that it's me. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to connect with business and organization numbers easily, making my calls cheaper. It serves as a reliable and convenient alternative to traditional phone services, offering user-friendly access to numbers I don't typically have access to. **Official Response from Christina Reynolds:** > Thank you so much for your thoughtful review! We’re so glad to hear that 800.com has made it easier and more convenient for you to connect with the numbers you need, quickly and reliably. It's great to know the setup process was fast and stress-free. We also appreciate your feedback about caller ID and name display. At this time, the ability to display your name to call recipients is limited due to carrier restrictions, but we completely understand how valuable that would be. We’re actively exploring opportunities in this area, to find ways to make this happen. There is currently a third party that claims they allow you to register your business name with them to show up as caller ID. We are not affiliated with them and have not tried them personally, but I have linked our help desk article about it below, that will show as "See how 800.com has improved". Thanks again for choosing 800.com and we’re proud to support your communication needs and are here if you have any questions along the way! Reach out to us anytime at Support@800.com. ### 27. Effortless Setup, Professional Presence with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Willie C. **Reviewed Date:** January 29, 2026 **What do you like best about 800.com?** I like the 800 presence of 800.com, which makes my business look professional. It allows customers to call in anytime, even in the middle of the night, and it handles sharing my business details like phone number, address, and company name. It takes care of the little details that I don’t need to worry about. I love that it answers calls and sends messages to my cell phone. I also get an email transcription, which I can check if I'm in another meeting. Having it all saved in an email folder is really handy. It saves me from possibly needing to hire someone to handle calls. The service integrates seamlessly, like being able to call from my website, which tracks incoming calls and leads. It's efficient and offers a personal presence from my cell phone at a minimal cost. Having multiple locations isn’t an issue, as 800.com manages them effortlessly. **What do you dislike about 800.com?** I really can't think of any dislikes at this current time. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to give my business a professional presence, allowing inbound calls anytime with a professional phone number. It handles calls, sends messages to my phone and email, and saves me hiring someone to manage calls. **Official Response from Christina Reynolds:** > Thank you so much for your thoughtful review Willie! We’re thrilled to hear how 800.com has helped simplify your business communication while giving your company a polished, professional presence. From voicemail transcriptions to call forwarding and after-hours availability, it’s great to know these features are making a real difference for you, especially by helping you save time and stay connected without extra overhead. We also love that you're using the web calling feature to track leads and manage multiple locations seamlessly. Your feedback reminds us of why we’re committed to building tools that work just as hard as you do. Thanks again for choosing 800.com! We’re proud to support your business and are always here when you need us! ### 28. The BEST way to do Toll-free! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheli J. | Airline Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 800.com?** Easy set up. I love that one can link it to any 1 phone number or multiple. I also love that i was able to pick a toll free number which aligned with my business marketing. **What do you dislike about 800.com?** I have yet to encounter any downside about using the product **What problems is 800.com solving and how is that benefiting you?** I have a toll free number that present my business in a more professional manner. I love that the number is an easy number to remember and relate to my business. **Official Response from Christina Reynolds:** > We're thrilled to hear that you are enjoying the easy set up and the ability to link the toll-free number to multiple phone numbers. It's great to hear that you were able to find a number that aligns with your business marketing. Thank you for your positive feedback! ### 29. Simple, Reliable Business Calling That Builds Credibility **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhi Y. | Customer Success Executive, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about 800.com?** What I like best about 800.com is how simple and reliable it makes business calling. The setup is quick, the call routing and tracking are easy to manage, and having a professional toll-free number really helps build credibility with customers—without any unnecessary complexity. **What do you dislike about 800.com?** What I dislike about 800.com is that some advanced features and detailed analytics are locked behind higher-tier plans, which can feel limiting for small businesses. Also, customization options for call flows and reports could be more flexible. **What problems is 800.com solving and how is that benefiting you?** 800.com solves the problem of managing business calls professionally without needing complex telecom setups or heavy IT support. It gives businesses an easy way to get a toll-free number, route calls efficiently, and track call activity in one place. This benefits me by helping present a more credible, professional image to customers, ensuring no important calls are missed, and making it easier to monitor and manage incoming calls without extra operational overhead. **Official Response from Christina Reynolds:** > Thank you for your positive and thoughtful feedback! We're so glad to hear that 800.com has helped you create a more professional image while keeping things simple and reliable behind the scenes. Quick setup and easy call routing are core to our mission, so it's great to hear that it’s working smoothly for you! We also appreciate your insight around feature access and customization. We’re always working to improve our offerings, especially for small businesses, and your input helps us prioritize what matters most. We would love to hear more about which features you would find the most valuable and any additional feedback on the call flows and reporting. You can reach out to us directly at support@800.com Thanks again for choosing 800.com! ### 30. Effortless Setup, Perfect for Our Roofing Business **Rating:** 5.0/5.0 stars **Reviewed by:** CGS Exclusives R. | CEo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about 800.com?** I find 800.com incredibly valuable for our roofing business because of its seamless call management. We never miss a call, which is crucial for our operations. What I love most is the ability to use a toll-free 800 number and incorporate our business name into the phone number. This feature stands out because it enhances our branding, especially on social media and truck wraps, making our business look professional and appealing to customers. Additionally, setting up 800.com was super easy, which saved us a lot of time, and we were able to do everything online conveniently. Generally, these features contribute to our smooth business operations and customer engagement. **What do you dislike about 800.com?** I am not satisfied that call tracking from Google isn't free with 800.com. I believe this feature should be included without extra costs. **What problems is 800.com solving and how is that benefiting you?** 800.com eliminates the need for multiple phones by centralizing different numbers, enhances our brand with custom toll-free numbers, and attracts attention via social media and truck wraps. ### 31. Flawless Phone Service with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about 800.com?** What I like most about 800.com is its simplicity and very easy setup, which took about two minutes. It's great that I have service all the time with no service interruptions, and I've never missed calls or text messages. Additionally, it's a very good phone service, straightforward with no unnecessary pushing of products. **What do you dislike about 800.com?** Nothing . Their service has been perfect **What problems is 800.com solving and how is that benefiting you?** 800.com lets me track business calls, avoids missed calls, and offers texting and voicemail, enhancing communication. **Official Response from Christina Reynolds:** > We appreciate your kind words and are delighted to know that our service has met your expectations. Thank you for choosing 800.com! ### 32. Seamless Call Routing, Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about 800.com?** I like the flexible call routing tool of 800.com because it allows me to support different routine logic for different scenarios. The initial setup was smooth, and it really helps in directing calls to the correct department automatically, alleviating confusion. It's a great tool for running a customer feedback hotline, and I'm very likely to recommend it to others. **What do you dislike about 800.com?** Customisable voicemail greeting per campaign **What problems is 800.com solving and how is that benefiting you?** I use 800.com to run a customer feedback hotline, which solves confusion between departments by directing calls automatically. It has a flexible call routing tool supporting different routing logic for various scenarios. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with the flexible call routing tool! We're glad to hear that it's helping to support different routine logic for different scenarios and that the initial setup was smooth. We appreciate your recommendation and are pleased to hear that 800.com is a great tool for your customer feedback hotline. ### 33. A professional, simple, and flexible solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about 800.com?** What is most useful about 800.com is its ability to centralize professional communications in one place. The platform allows for efficient management of calls, messages, and contacts, while improving availability, credibility, and customer service. It offers a simple, flexible, and accessible solution to stay connected with clients, no matter the place or time. **What do you dislike about 800.com?** What is least useful about 800.com is that some advanced features may be limited or require additional options, which may not suit all businesses. The platform lacks a bit of customization or in-depth integrations. **What problems is 800.com solving and how is that benefiting you?** 800.com quickly solves the problems of managing professional communications. The platform allows you to separate personal and professional calls, use a credible business number (without a physical line), and receive calls anywhere. This is beneficial to me because I can remain available for my clients, improve my professional image, and manage my communications more efficiently, while saving time and reducing costs associated with traditional phone systems. **Official Response from Christina Reynolds:** > Thank you so much for this thoughtful and detailed review! We’re thrilled to hear that 800.com has helped centralize your business communication and provide a flexible, professional solution for staying connected with clients. Helping businesses improve availability, credibility, and communication efficiency — without the complexity of traditional phone systems — is exactly what we strive to deliver. We also appreciate your honest feedback regarding advanced customization and deeper integrations. Insights like yours are incredibly valuable as we continue expanding the platform to better support businesses with more advanced workflows and communication needs. If you’d be open to sharing more about the types of integrations or customization options that would be most helpful for your business, please email support@800.com and ask for Christina — we’d love to learn more from your feedback. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business communication needs! ### 34. Cost-Effective with Valuable Call Management Features **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** I like 800.com because it was very easy to set up, which was important for our team. The Call Tree and Call Forwarding were definitely the most valuable solutions for us, as they efficiently solved a routing problem by allowing customers to select the option to get directed to the appropriate person. **What do you dislike about 800.com?** The graphic user interface. **What problems is 800.com solving and how is that benefiting you?** 800.com solved a routing problem for customer calls, allowing them to select options and reach the right person easily. **Official Response from Christina Reynolds:** > We're thrilled to hear that our Call Tree and Call Forwarding features have been beneficial for your team. We'll definitely take your feedback about the user interface into account as we always strive to improve. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help! ### 35. Brandable Phone Numbers with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby JL J. **Reviewed Date:** February 03, 2026 **What do you like best about 800.com?** I like having access to different variations of brandable phone numbers for my company with 800.com, and the pricing is a plus. It's beneficial to have these variations, especially when trying to enter different markets throughout Texas or other states. The ability to use area codes closest to the targeted city is great, as it allows us to have a recognizable brandable phone number in that area. The scalability of 800 numbers is also important because it signals recognizability, with many people being familiar with them. Additionally, the initial setup was very simple. **What do you dislike about 800.com?** There isn't anything in particular that I dislike about 800.com, to be perfectly honest. **What problems is 800.com solving and how is that benefiting you?** 800.com gives me a brandable phone number for my roofing company, helping customers to call quickly and remember easily. It also offers variations of phone numbers with different area codes, aiding market expansion and scalability with recognizability. **Official Response from Christina Reynolds:** > Thank you so much for this fantastic review! We’re thrilled to hear that 800.com has helped support your growth and branding strategy across different markets. Having access to memorable, recognizable phone numbers with local area code options can make a huge difference when expanding into new regions, and it’s great to know those features have been valuable for your roofing company. We also appreciate you highlighting the simplicity of the setup process and the scalability of using toll-free and local brandable numbers. Helping businesses create a strong, professional presence while staying flexible as they grow is exactly what we aim to provide. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business expansion! ### 36. Wonderful Customer Service and a User-Friendly, Easy Sign-Up Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about 800.com?** 800.com is helpful to my company because of the wonderful customer service as well as user friendly platform. It's very easy to sign up and everything is laid out clearly for you. **What do you dislike about 800.com?** There is nothing that I dislike about 800.com. I've had no issues since I started doing business with the company. **What problems is 800.com solving and how is that benefiting you?** I needed a number that was a vanity number for my company genuine aura and 800.com was the only business telephone company that had the vanity number that I was looking for. It's perfect! **Official Response from Christina Reynolds:** > We're thrilled to hear that you had a wonderful customer service experience and found our platform user-friendly. Thank you for choosing 800.com! ### 37. Effortless Voicemail Management with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | VP, Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** I love the voicemail transcription feature on 800.com. It does a really good job so I don't have to listen to the VM, I just read it. This saves me time from having to listen to long voicemails. The initial setup of 800.com was easy. **What do you dislike about 800.com?** Nothing **What problems is 800.com solving and how is that benefiting you?** 800.com gave us an authoritative 800 number for customer support and the voicemail transcription saves time because I can read messages instead of listening to long voicemails. **Official Response from Christina Reynolds:** > We're delighted to hear that you're enjoying the transcription feature and that the setup process was easy for you. Thank you for sharing your positive feedback! If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! ### 38. Easy Setup and Effortless to Use for My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Brian K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 800.com?** It was easy to set up and use for my business. **What do you dislike about 800.com?** So far, nothing has come up that would warrant a dislike. **What problems is 800.com solving and how is that benefiting you?** It keeps me from having to hand out my personal cell number. **Official Response from Christina Reynolds:** > We appreciate you taking the time to share your experience. It’s wonderful to hear there aren’t any issues and you are loving the service :) ### 39. Seamless Call Management with 800.com **Rating:** 4.0/5.0 stars **Reviewed by:** Harshit K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about 800.com?** I use 800.com for its all-in-one communication system that lets us manage messages and calls in one place. I find it valuable that we have a toll-free number, making it easy for customers to reach out to us freely. The call forwarding and routing features ensure that we never miss calls by directing them to the right place. Additionally, the initial setup was easy, which was a relief. **What do you dislike about 800.com?** Pricing is very high for small customers. It needs to create some packages **What problems is 800.com solving and how is that benefiting you?** I love that 800.com provides a toll-free number, allowing customers to reach us freely. It manages messages and calls in one place, and ensures we never miss calls by routing them correctly. **Official Response from Christina Reynolds:** > Thank you for the thoughtful review Harshit! We’re glad to hear that 800.com is helping you manage calls and messages all in one place and ensuring you never miss important customer inquiries. It’s great to know the toll-free number and call routing features are making it easier for your customers to reach you and for your team to stay organized. We also appreciate your feedback on pricing. We understand how important it is for small businesses to have flexible and accessible options, and we’re always looking at ways to better align our plans with different business needs. Thanks again for choosing 800.com — we’re proud to support your business and appreciate your input! ### 40. Effortless Call Management for Small Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** I love 800.com because it is very user-friendly and easy to navigate, which gives me better control over when and how calls are answered, including the degree to which they are managed. I appreciate how it simplifies my focus on business-related items, like doc appointments, instead of worrying about phone calls, voicemails, and routing calls. Setting it up was also very easy and quick. Everything it offers works perfectly for me at this time. **What do you dislike about 800.com?** Nothing at this time. **What problems is 800.com solving and how is that benefiting you?** 800.com makes it easier to focus on business tasks by handling calls and voicemails, and it's very user-friendly, offering better control over call management. **Official Response from Tom English:** > It's fantastic to hear that 800.com has made call management effortless for you and allowed you to focus on your business tasks. We appreciate your feedback and are thrilled that our service is benefiting you. ### 41. User-Friendly and Affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Marcela F. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2026 **What do you like best about 800.com?** It's very user friendly and the cost is accessible. **What do you dislike about 800.com?** I don't have areas of concern and am quite happy with it. **What problems is 800.com solving and how is that benefiting you?** It is helping us attain new clients. **Official Response from Tom English:** > Thank you for your positive feedback! We're happy to hear that you have no concerns and are satisfied with 800.com. ### 42. Straightforward Service with No Hidden Fees **Rating:** 5.0/5.0 stars **Reviewed by:** Adeana c. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about 800.com?** I love that 800.com is easy to use with no hidden fees and a straightforward approach. What I like most is the one flat price, which is really valuable as most 800 services have hidden fees, but not 800.com. The call recording feature is a big benefit for me, as it allows me to replay calls and listen to what the customers specifically want or said. Also, setting it up was very easy, literally taking me like sixty seconds. **What do you dislike about 800.com?** I think with improvements, maybe be able to link two telephone numbers to the 800 number instead of just one. **What problems is 800.com solving and how is that benefiting you?** 800.com is straightforward and easy to use with no hidden fees. I appreciate the flat pricing and call recording, which helps me replay customer calls to understand their needs better. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re thrilled to hear that you’ve found 800.com straightforward, easy to use, and transparent with pricing. Providing a simple experience without unexpected surprises is something we care deeply about, so it’s great to know that stood out to you. We also love hearing that call recording has been valuable for your business and helps you better understand and support your customers. And hearing that setup took only about a minute is exactly the kind of experience we aim to provide. We appreciate your feedback about routing calls to multiple numbers as well. Good news! 800.com does support advanced multi-number forwarding options, including simultaneous ringing, scheduled routing, and sequential call handling, so businesses can customize how calls are distributed across team members and devices. If you’d like help exploring these routing options further, please email support@800.com and ask for Christina — we’d be happy to help! Thanks again for choosing 800.com — we truly appreciate your support! ### 43. 833909RAVE **Rating:** 5.0/5.0 stars **Reviewed by:** Nova C. **Reviewed Date:** January 13, 2026 **What do you like best about 800.com?** I use 800.com for sending out locations when I throw secret raves in New Orleans, and that's how people find the party. It makes texting everybody at once way easier, and I love just sending campaigns because it sends the information right through. Everybody gets it within minutes, which is perfect. I like the new app and the website, especially that you can add keywords for people to text to get answers. The subscription method is pretty good too. I like a lot about it; it's pretty cool. The price is good as well. Additionally, using the app saves me time; it's much easier because I can do everything with one text message instead of sending many, like 1,500 messages. The app is convenient since you can easily click, open it, and find what you’re looking for quickly. **What do you dislike about 800.com?** I feel like the app could have more of the managing the number part on the app that the website has. Because you can't really do no editing. You can't really do much on the app nowadays, which I get. But there's no there isn't all the features that you can do on the website isn't on the app yet, and that's what I don't like. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to easily text everyone at once for my events. It saves time by letting me send one message to all instead of 1,500 individual ones. Everyone gets the message within minutes, which is perfect for timing. **Official Response from Christina Reynolds:** > Thank you so much for this awesome and detailed review! We’re thrilled to hear that 800.com has helped make communicating with your audience faster, easier, and more organized. Being able to send campaigns instantly, manage subscriptions, and automate responses with keywords is exactly the kind of flexibility we aim to provide — especially when timing and speed matter. It’s also great to hear that the app and platform have helped save you a huge amount of time by simplifying mass messaging and making communication more efficient. We truly appreciate your feedback regarding app functionality and feature parity with the website. Insights like yours are incredibly valuable as we continue expanding the mobile experience and bringing more account management and editing capabilities directly into the app. If you’d be open to sharing more about the specific mobile features you’d like to see added, please email support@800.com and ask for Christina — we’d love to learn more from your feedback. Thanks again for choosing 800.com — we truly appreciate your support! ### 44. Effortless Setup, Exceptional Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about 800.com?** I really appreciate the efficiency 800.com brings to my business communications by ensuring we never miss another call or lead. The convenience of having a log of who called and the ability to access voicemails left by callers is invaluable. The setup experience was impressively smooth and straightforward, far easier than I initially anticipated. I am particularly fond of the ability to use extensions to route calls to specific departments or individuals, like having options for sales and support, which makes it much easier to manage communications. Additionally, the competitive pricing and comprehensive service offerings made 800.com stand out as an excellent choice over other vendors I considered. **What do you dislike about 800.com?** I find the integration with CRM systems like HubSpot not as seamless as I would prefer. An easier integration would greatly enhance the experience. **What problems is 800.com solving and how is that benefiting you?** I find 800.com ensures we never miss calls or leads, logging missed calls and voicemails. It simplifies calls to specific departments using extensions, improving our communication efficiency. ### 45. Easiest Vanity Number Setup, But Needs Better Fine-Tuning **Rating:** 5.0/5.0 stars **Reviewed by:** George B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about 800.com?** I like that 800.com was the only site that had the specific vanity number I was looking for, 844-24GEORGE. I went with them because they were the easiest to use and the only one that actually had what I wanted. The initial setup was extremely easy, which was a big plus for me. **What do you dislike about 800.com?** Setting up all the prompts could be a little bit easier. There are so many different ways and you have to choose certain things. It's just a little confusing. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for call routing and setting up lanes for traffic when calls come in. **Official Response from Tom English:** > We're thrilled that you found the specific vanity number you wanted and that the initial setup was smooth for you. We appreciate your feedback about the prompts and will use it to enhance the user experience. ### 46. Effortless Setup, Reduced Spam Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Corey W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about 800.com?** I find 800.com valuable because it's an 800 number, so it's free for my business, DecorWall. I like that I don't have nearly as much spam or marketing calls on it, which is a huge relief. The voicemail assistant is also a helpful feature. Setting up 800.com was a breeze; it's so easy a kid could do it. **What do you dislike about 800.com?** There seems to be a concern about text messaging, though the user didn't elaborate much on it. **What problems is 800.com solving and how is that benefiting you?** 800.com provides a free 800 number, reducing spam and marketing calls. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com! We're thrilled to hear that you find the 800 number valuable for your business and that the setup was easy. We're glad that you're experiencing a reduction in spam calls and finding the voicemail assistant helpful. We appreciate your business! ### 47. A Great Way to Add an Extra Number for Client Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Joni W. | Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** It’s a great opportunity to have an additional number for contacting clients. **What do you dislike about 800.com?** The monthly cost is very high, and the charges are alarming. **What problems is 800.com solving and how is that benefiting you?** I have no problems to report at this time. **Official Response from Christina Reynolds:** > We appreciate your feedback and are happy to hear that our service is meeting your needs! Thank you for choosing 800.com! ### 48. Effortless Call Management and Campaign Convenience **Rating:** 4.5/5.0 stars **Reviewed by:** Ulysses h. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about 800.com?** I find 800.com really useful for handling after-hours calls with voicemail routing to capture leads outside business hours. I love the easy switching between multiple numbers, which is convenient for managing several campaigns. The initial setup was fast too. **What do you dislike about 800.com?** I think 800.com could improve by having a built-in team collaboration tool for adding notes, mentions, or internal chat around calls. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for handling after-hours calls with voicemail routing to capture leads and manage customer inquiries when staff is unavailable. It also provides easy switching between multiple numbers, which is convenient for managing several campaigns. **Official Response from Tom English:** > Thank you for sharing your positive experience with 800.com! We're glad to hear that you find our service useful for handling after-hours calls and managing multiple campaigns. We appreciate your feedback on the need for a built-in team collaboration tool and will take it into consideration for future improvements. ### 49. Effortless Phone Management with Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about 800.com?** We use 800.com for phone orders and support requests, and we love how easy it is to deal with. Setting up our numbers with them took a very short period of time, and our bill has never fluctuated. I love the text and voice mail transcription services and the ease of accessing them from any device. This allows our sales and support teams to quickly route requests to the right party and satisfy our customers. The setup was super easy, taking just a couple of minutes. I appreciate the ease of use and consistency, along with the great support we've received. **What do you dislike about 800.com?** I wish the price was a bit lower. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for phone orders and support requests. It allows rapid response through text and transcriptions of voice messages, along with easy logging of call history for seamless customer service. **Official Response from Annie Argueta:** > Thank you for your amazing review! ### 50. Effortless Setup and Customization—Perfect for Busy Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra R. | Office Supervisor and Lead Litigation Paralegal, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about 800.com?** What I appreciate most about 800.com is the straightforward setup process for our account and the ease of selecting a business number. Everything was fast, intuitive, and required minimal technical know-how. In just a few minutes, we secured a professional phone number that matched our existing office line, and the platform allowed us to tailor the settings to suit our firm’s requirements. The system integrates seamlessly with our existing office workflow, making it simple to manage calls daily. For a busy law office, this level of efficiency and convenience is truly invaluable. Our callers can reach us at any time without delay, and the call quality is consistently clear, even with frequent daily use. **What do you dislike about 800.com?** Our overall experience has been very positive both with the online dashboard and customer support. **What problems is 800.com solving and how is that benefiting you?** We use 800.com primarily to maintain our firm’s dedicated 800 number, which provides clients with a professional and easily recognizable way to reach us. It solves the problem of having a consistent, centralized contact point for our office, without needing to manage a full phone system. The service makes it simple to forward calls to the appropriate lines and track inbound activity. All while allowing clients to call in for free. This helps us maintain a polished, accessible image and ensures clients can always reach us conveniently. ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+09%3A43%3A35+-0500&secure%5Bsession_id%5D=b3d7e2d8-032d-47ff-8e8c-c4f47381e88d&secure%5Btoken%5D=93166085831f9dd5ac89e026b1255d9e141b4529ce3c47139745dc3f2dd14b39&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Ecamm Live](https://www.g2.com/products/ecamm-live/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - 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Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - API Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top 800.com Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,723 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (569 reviews)