--- title: Xurrent ITSM Reviews meta\_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Xurrent ITSM Reviews & Product Details Visit Website Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. * * * Product Website Xurrent ITSM Seller [Xurrent](https://www.g2.com/sellers/xurrent) Discussions [Xurrent ITSM Community](https://www.g2.com/products/xurrent-itsm/discuss) Languages Supported Afrikaans, Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Croatian, Hungarian, Indonesian, Italian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkmen, Turkish, Ukrainian, Chinese (Simplified) Solution Type All-in-One Overview by Joanne Sweetman Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/xurrent-itsm/pricing) ## Xurrent ITSM Integrations (30) What do users say about integrations? 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Senior Analyst Developer Enterprise (\> 1000 emp.) 9/10/2025 "Responsive tool that users and customers really like." 3.5/5 What do you like best about Xurrent ITSM? Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run automations and in the tool directly very quickly with a full audit trail which is very useful for any troubleshooting. There is a variety of uses that it can cater for and they regularly release updates to improve the tool. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a lookup field. Their documentation could do with some updating with more techincal details. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Xurrents Service catalogue and service navigator was one of the biggest benefits of moving to Xurrent. Putting in a substancial effort in building a rich and extensive service catalogue has allowed us to really showcase what services are offerred to different personas of users. When a service is down we can quickly see via the navigator what connected services and people are affected. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nils L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nils L.") NL Nils L. Incident & Problem manager / ITSM consultant & admin Enterprise (\> 1000 emp.) 9/10/2025 "Practical intuitive ITSM with continuous improvements" 5/5 What do you like best about Xurrent ITSM? I’ve really enjoyed working with the Xurrent ITSM tool. What stood out right away was how easy it was to set up and get running. The whole system is very standardized, so there wasn’t much hassle with configuration or ongoing maintenance, which was a big plus. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal dashboards reporting over several customers in 1 dashboard. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? The biggest plus is how intuitive the tool feels, both the front-end for our userbase, as well as the back office for our specialist. It simplifies ticket handling and logging Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GE George E. IT Support Specialist Mid-Market (51-1000 emp.) 9/10/2025 "Diamond in a rough" 5/5 What do you like best about Xurrent ITSM? Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to manage incidents and service requests, and the automation features save us a lot of time. The real-time dashboards and reporting tools also help us stay on top of performance metrics and SLAs. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Xurrent helps streamline our IT support workflows by centralizing ticket management, automating routine tasks, and improving response times. This has boosted our team’s efficiency and reduced downtime for end users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated WC William C. Developer Enterprise (\> 1000 emp.) 9/9/2025 "Xurrent review" 5/5 What do you like best about Xurrent ITSM? Its ability to enable with very little actual coding every step from a ui to an end action Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? For me personally, the lack of some advanced features mainly the ability to grab a complete workflow from qa to prod for example or the inability to see a complete mind map of the workflow and relevant items Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? It's enabling me to build workflows and automation that removes grunt work from our workforce Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ferdi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ferdi T.") FT Ferdi T. Service Assurance Senior Specialist Mid-Market (51-1000 emp.) 9/10/2025 "Simple and effective ITSM tool" 5/5 What do you like best about Xurrent ITSM? It makes incident and change management much easier. The interface is clear and the reporting helps us keep track of SLAs Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Integration options are limited and performance can slow down with many tickets. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? It helps us manage incidents, internal user requests, and changes in one place. This makes follow-up easier and speeds up resolution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 9/22/2022 "Ahead of Change with Xurrent" 4.5/5 What do you like best about Xurrent ITSM? Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy - Performance of the cloud application Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Nothing! In all honesty, your feedback as a customer is captured by the Xurrent organisation and addressed in a professional manner. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? Xurrent allows us as a Managed Service Provider to support our internal users and customers. As a Service Manager, I can rely on clear relevant reports and dashboards in order to provide our customers with excellent service and experience. Review collected by and hosted on G2.com. Show More Response from Frank de Jong of Xurrent ITSM [Editedit](https://www.g2.com/survey_responses/xurrent-itsm-review-7127947/official_response/edit) Dear customer, Thanks a lot for your review! 9/10/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kağan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kağan S.") KS Kağan S. IT Service Support Specialist Enterprise (\> 1000 emp.) 9/10/2025 "ease of use" 5/5 What do you like best about Xurrent ITSM? It is not complicated and does not tire the IT service management staff. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Changes made without notice. This is challenging for us. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? In general, she behaves calmly and everything is standard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Braiden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braiden S.") BS Braiden S. Managing Director Small-Business (50 or fewer emp.) 11/12/2024 "A truely unique product challenging the way we do Enterprise Service Management." 5/5 What do you like best about Xurrent ITSM? Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstracted ivory towers and brings us back to ground. Allowing for the creation of service catalogues and service delivery that matches what occurs in real life. Ultimately this leads to greater effficienies within resolver teams and a net positive for end users consuming a service that is in familar language. The ability for Xurrent to scale up with an organisation and drive maturity is second to none. Using its unique tenant based feature, multiple accounts can be spun up for varying departments such as IT, HR, Legal, Risk, Security / Cyber etc. Services delivered between these departments are trivial to implement which for other tools on the market right now would be challenging to otherwise impossible. Another unique feature about Xurrent is fully integrated SIAM and this comes out in the way they handle their customer support. Tickets or issues being raised about Xurrent can be created within the tool itself (no longer the days of having to go to a seperate supplier support portal) enabling a use case where an organisation's end user may raise a question about xurrent which goes to their internal support team, who then may escalate this up to their implementation partner who then may escalate it up to Xurrent themselves, all the while the note history is visible between every organisation fostering open collaboration. Lastly Xurrent, and the people who run it are fantastic. They have a fantastic product, and their ongoing stewardship of that product is excellent. I would wholeheartdly recommend Xurrent to any business looking to maturity their IT Service Management or Enterprise Service Management positions and want a fresh take on an otherwise stagnant market. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? As an implementor and partner, we use Xurrent ourselves internally. It has a suprising range of features not just within Service Management but also Project & Portfolio Management, Agile Development / Kanban's, Invoice Contract Management and others. All of these features helps us run not only the development of our internal tools but also the customer support for our customers and the modeling and management of new implementation projects via plans directly loaded within Xurrent itself. For our customers, Xurrent has been able to drive rapid maturity and we are seeing greater levels of colloboration between IT and non-IT teams leading to many of our customers embracing and adoption true Enterprise Service Management with a single unified service portal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Peter d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter d.") PD Peter d. Technical Consultant Mid-Market (51-1000 emp.) 11/7/2024 "Xurrent: The best solution in Enterprise Service Management" 5/5 What do you like best about Xurrent ITSM? Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with Suppliers and Customers, where all the managed internal and external Services are the starting point with an oustanding awareness and focus on security. AI integrations are adding value to request handling and support questions, custom workflows with (appoval) tasks, automation and integrations options which are available on a wide landscape for departments like IT, HR, Facility management, etc. With an Self-Service portal and the optional webshop the accessability for internal and external end users is a piece of cake. The modern layout of the GUI for Specialists gives you direct access to all requests, tasks, workflows, reports, and more related to your work environment to do your job as efficient as possible. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? Not a real dislike but the weekly update of enhancements ( reqested by customers or Xurrent) first performed in QA and added in production a week later can sometimes be a challenge and suggests to be flexible sometimes. That being said, Xurrent always listen to customers comments and remarks and is willing to come to a wanted outcome for all. Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? As a Partner of Xurrent we implement Xurrent at companies via consulting services from setup to operational Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MB Mick B. Project Manager Small-Business (50 or fewer emp.) 11/7/2024 "Easy to use, easy to master" 4/5 What do you like best about Xurrent ITSM? The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry about the security of the platform and the risks involved with rolling out updates ourselfs. The Self Service portal was changed within a day to make it look like our own. That makes it easy to quickly implement. Review collected by and hosted on G2.com. What do you dislike about Xurrent ITSM? To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! Review collected by and hosted on G2.com. What problems is Xurrent ITSM solving and how is that benefiting you? It gives us insight that we didn't have before. The reporting stands out. It changed our workflow from building reports in MS Excel to directly and periodically through Xurrent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Xurrent ITSM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Xurrent ITSM ](https://www.g2.com/products/xurrent-itsm/discussions/new) GU Guest User What is 4me used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-4me-used-for) [ View all Discussions ](https://www.g2.com/products/xurrent-itsm/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 22 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/xurrent-itsm/pricing) Xurrent ITSM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,949) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-xurrent-itsm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-xurrent-itsm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-xurrent-itsm) ##### ##### Xurrent ITSM Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/xurrent-itsm/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/xurrent-itsm/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Incident Management](https://www.g2.com/categories/incident-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-in-class virtual event apps for business use](https://www.g2.com/discussions/best-in-class-virtual-event-apps-for-business-use)[Which AI business operations tool delivers the fastest ROI?](https://www.g2.com/discussions/which-ai-business-operations-tool-delivers-the-fastest-roi)[Best platforms for securing multi-cloud storage](https://www.g2.com/discussions/best-platforms-for-securing-multi-cloud-storage) [Cloud infrastructure monitoring solutions](https://www.g2.com/discussions/cloud-infrastructure-monitoring-solutions-what-s-the-best-in-2025)[What are the best healthcare integration engines for networks connecting multiple EHRs without custom point-to-point interfaces?](https://www.g2.com/discussions/what-are-the-best-healthcare-integration-engines-for-networks-connecting-multiple-ehrs-without-custom-point-to-point-interfaces)[Pros and Cons Details](https://www.g2.com/products/xurrent-itsm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)