Communication with customer service/support was thorough, but I still had immense difficulty with manipulating this software.
Dislike that this software is not ideal for those who are beginners at web design, yet advertises itself like it is.
Have tiers of pricing and features, more ease of use, offer tutorials and help when it is needed. Listen to customer suggestions! If you made your user interface more similar to that of Squarespace, Wordpress, Webs, Weebly, et cetera, more people would use the service. The service is very minimal and bare bones.
Solving the problem of having a host for my domain name; have realized that I could take full advantage of services offered if I had a tutorial on how to use.