Discussions Google Workspace Communication Tools

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

I would like to have a duplicate account to separate teams

iwish you guys to add the extension for multiple browsers including firefox

Je pense qu'une intégration de chat en direct serait excellente pour la plupart des entreprises car elle permet de résoudre le problème plus rapidement, sans compter que la plupart des gens n'ont pas le temps d'envoyer un e-mail ou d'appeler l'entreprise.

as the campaign will be based on google sheet, can I do a sequence bulk email ? for example actually sending the follow up email to those who click / open my email after 1 / 2 days

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Lire la suite

I noticed you recently added a video chat feature to Dialpad. Are there any other features you are working on to enhance the program?

There's an occasional glitch where my voice doesn't come through on outbound calls, or the user's voice doesn't come through on inbound calls. This has been pretty frustrating to me in the past.

Sometimes voicemails will go to my phone and not the app, so I have missed a few.

I am looking to use Dialpad more from my keyboard. Any shortcuts?

Like Google (Gmail) or Microsoft (Outlook), I'm hoping I can connect this tool in synch with my business email. In situation that you like to send full detail info to your customer like the SMS feature.

Nous pouvons voir où les employés ont des appels entrants/sortants ; nous aimerions pouvoir voir les mêmes données pour les messages texte des employés.

I hope to link multiple customer contacts into 'groups' or 'channels' for easier access and better organization. Do they need to stay as individual contacts, or is there a way to link several customer records together in Dialpad?

I've not yet integrated my system to my CRM is there is a quick way to create client accounts or do i just need to do this as i call the clients? Also, will these be overwritten once I do connect it to my crm?

Par exemple, si je voulais faire un plan à trois avec quelqu'un et ensuite ajouter une personne supplémentaire

Changing the profile picture on your profile and how to manage your calls and your stats

like put it in dark mood

J'aimerais entendre parler de quelques applications secondaires vraiment bonnes qui sont très utiles pour d'autres organisations et que nous pourrions envisager d'acheter si elles sont d'une grande aide. Je me suis toujours demandé ce que les autres utilisent pour rendre leur vie plus facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Je voudrais intégrer Zendesk de manière à ce que pour chaque utilisateur créé, j'aie un nouvel utilisateur dans Zendesk.

Limitation in explore

Lorsque dans le chat Zendesk vous recevez une alarme audio mais que cette fonctionnalité n'est pas présente dans l'agent Zendesk

Nous avons actuellement des milliers de clients et nous pourrions envisager de mettre en œuvre ou de déployer les outils de chat pour certaines demandes. Devons-nous l'offrir d'abord à un nombre limité de clients, ou quelle stratégie considérez-vous comme la meilleure pour l'essayer ?

We are a small company of 8-10 employees and i think its 30 per user. The agent said its' gonna be cheaper for a yealy plan. But its only going to be $5 cheaper per user. We're looking for something more cheaper.You have to consider that not all the users are big companies and having a 300 bill... Lire la suite

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We have about 5 operators on at a time and when using round-robin, fixed order, or longest idle calls kept being missed but simultaneous does not allow for a hold queue... does anyone struggle with this or have any suggestions?

Sometime the transcripts can work appropiated but not at a real time conversation.

Where I work, we usually dial numbers from businesses. By being able to customize how we want our contacts sorted, we would bring productivity up a notch.

There is a chat feature availble in the corner of the screen.

I need to know how to update to the latest updates.

I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything.

La question est simple : Fondamentalement, comment cela a-t-il aidé votre organisation sur différents aspects.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

currently I send them from my email and mention our support mail in CC

Should I create a company email first to make use of Zendesk?

Why is the company so disconnected and disorganized?

If you embed some solution videos on the website that will help more zendesk users to find solutions regarding any problems. Because videos show the actual steps for the services we are looking for.

I need to review every function and formula so that I can build better reports.

On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done?

While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times.

Je gère de nombreux projets et de nombreuses tâches. Des formations suggérées ?

J'ai ajouté mon patron à mon compte, maintenant je suis son administrateur. Est-il possible que nous soyons tous les deux administrateurs ?