Best Utilities’ Customer Information System (CIS) - Page 9

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Utility4U Platform

Utility4U is the most comprehensive pre-configured utility business platform available. It is an extreme accelerator—designed specifically to put digitalization in reach for all utilities. It encompasses all key Customer Information System (CIS), Enterprise Resource Planning (ERP) and Enterprise Asset Management (EAM) functionality, including utility practices for customer service, asset and work management and financial processes and regulatory reporting. Utility4U incorporates these modules in a pre-configured manner, leveraging proven industry enhancements and workflows, embedded analytics and standards-based integration approaches, which decreases implementation costs and risks. It is built on SAP®, the technology of choice among the world’s largest utilities, by the utility process experts at Utegration.

Utility Billing in the cloud

Utilibill is an international utility billing platform. It provides an integrated platform encompassing CIS, provisioning, billing, workflow, payments, customer portals and mobile apps.

Average Rating: 5.0/5.0

Total Reviews: 2

Utility Billing Software

Our goal at Creative Technologies is to deliver our customers with a full featured, reliable utility billing solution with world-class service and support

UtilityExplorer

UtilityExplorer was developed with the end-user in mind for flexibility, ease of use combined with powerful reporting capabilities.

UtilityPro

UtilityPro is a comprehensive utility management platform designed to assist property owners and managers in efficiently handling utility billing processes. By leveraging utility data, understanding resident behaviors, and integrating seamlessly with existing property management systems, UtilityPro aims to maximize utility cost recovery while streamlining operations. One of the primary challenges in property management is the erosion of Net Operating Income (NOI) due to inefficient utility billing practices. Traditional methods often lead to higher consumption rates, as residents lack incentives to conserve when utilities are bundled into rent. Studies indicate that such arrangements can result in consumption increases of 10-20%. Additionally, utility rates have risen over 40% since 2020, and without proper billing adjustments, these increases directly impact the owner's expenses. Hidden fees from billing vendors further complicate the situation, reducing net utility recovery and exposing property owners to compliance risks. UtilityPro addresses these issues by offering a solution that enhances speed, accuracy, and recapture rates. The platform provides a single monthly bill for residents, encompassing all charges and fees, which simplifies the billing process. Integration with property management systems ensures that utility charges are posted directly to resident ledgers, eliminating the need to manage multiple systems. This integration supports various property types, including multifamily units, commercial properties, student housing, manufactured housing, and Homeowners Associations (HOAs). Key features of UtilityPro include: - **Customized Ratio Utility Billing Systems (RUBS) Calculations**: Tailored calculations based on unit size and occupancy, allowing for fair and accurate utility cost allocation without the necessity of installing submeters. - **Submetering Support**: For properties equipped with submeters, UtilityPro offers nationwide expertise in designing, installing, and maintaining submetering systems, ensuring compliance with regulatory standards. - **Automated Utility Expense Payments**: The platform automates utility expense payments, reducing administrative burdens and ensuring timely payments. - **Flexible Billing Options**: UtilityPro offers full-page, postcard, and electronic billing options to cater to diverse resident preferences. - **Advanced Reporting and Analytics**: Users have access to extensive online reporting tools that provide insights into usage trends, aiding in informed decision-making. - **Regulatory Compliance Management**: The platform audits billing methods and fees for compliance with federal, state, and local regulations, conducting annual reviews to stay updated with any regulatory changes. - **High-Touch Support**: UtilityPro assigns a dedicated billing specialist to each portfolio, ensuring personalized and responsive support for both residents and property managers. By implementing UtilityPro, property owners can achieve up to four times faster performance in utility billing processes, save over 310 hours monthly, and attain a recapture rate exceeding 95% each month. The platform's transparent fee structure, absence of long-term contracts, and commitment to responsive support make it a valuable partner in utility management.

Utility Software Services

Empowering energy retailers to maximise their potential. We provide front of house and back of house SaaS-based solutions to optimise your business.

Utility Star

Cloud-based billing system that is designed to meet the needs of big utility companies

UtilityTrakR

UtilityTrakR is a single platform that combines billing, customer service, payments, collections, reporting, meter management, workforce management and more in real time. Customers can access their bills through a self-help portal.

Utilmate

Utilmate is a flexible and scalable end-to-end billing solution which will reduce your costs, increase your sales, and improve customer satisfaction.

Valytica Cloud

Verdafero

Verdafero Inc. is a leading provider of Utility Analytics Software Platforms enabling the worldwide commercial property market to save money through improved utility resource management.

Versorgia

Visual Intelligence Portfolio

SSI's Visual Intelligence Portfolio (VIP) software is cloud-based financial ERP software for local governments, utility companies, public libraries, parks, and special districts. It includes accounting, budgeting, payroll & HR, utility billing, AP automation, talent management, and employee self-service software. SSI's VIP software is completely integrated with a grid-based design. SSI also has award-winning customer support. The majority of tickets are resolved in under 4 hours from when they were submitted. Software Consultants have real-world accounting and local government experience to be able to help customers more effectively. Software Solutions, Inc. (SSI) was founded in 1978 in Lebanon, OH and became completely employee-owned in 2004. Its offices have since moved to Dayton, OH. It serves hundreds of public organizations in the United States, including Ohio, Kentucky, Indiana, Tennessee, Missouri, Wyoming, Minnesota, Nebraska, and more. Because SSI is 100% employee-owned, all staff have a vested interest in the success and retention of clients. That's why its VIP software and customer support are so robust. Beavercreek Township, OH says, "I feel like you can do anything in the software. It covers all bases. It's very user-friendly. You can customize it. You can find pretty much whatever you need in there." City of Butler, IN notes: “I highly recommend Software Solutions Their response time is very quick, they are easy to work with and they pay close attention to our needs as an Indiana customer and our requirements to The State Board of Accounts.” Georgetown Municipal Water and Sewer, KY has this to say: “With VIP we have found that training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen. The ability to go to any period and print reports means we no longer have stacks of paper to file at the end of every cycle.  The active links allow us to drill down and through to every associated record, making fact-finding and problem-solving much faster and more accurate.” When you switch to VIP, you are getting a partner in your success.

VXcis

VXcis is a robust, user-friendly, and highly configurable CIS designed from the ground up on a stable infrastructure. Refined for the unique needs of mid-sized utilities, this customer information system offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more. This enhanced software as a service (SaaS) ensures regular updates and a predictable total cost of ownership.