VXcis

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VertexOne Cloud CIS easily integrates with complementary 3rd party solutions, and incorporates business processes that have been proven with over 30 million utility end customers throughout North America.

VXretail

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Deeply rooted in providing effective outcomes in today's competitive energy marketplace, VXretail is a billing and customer information system (CIS) for clients in the deregulated energy industry. The VXretail platform has processed transactions for more than 7,000,000 meters per month and is PCI- and SOC-compliant. VXretail supports various billing methods, like dual and consolidated billing. Within the consolidated billing method, VXretail has strong support for Utility Bill Ready, Utility Rate Ready and Marketer Bill Ready scenarios.

VXexchange

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Deeply rooted in providing effective outcomes in today's competitive energy marketplace, VXexchange is the leading electronic data interchange (EDI) solution for our clients in the deregulated energy industry. Our VXexchange software processes transactions for more than 5,000,000 meters per month and is PCI- and SOC-compliant, giving your business & customers complete security. Learn more about why we are the #1 most trusted EDI provider for US energy companies.

VXsmart

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VXsmart offers utilities an enhanced layer of customer consumption analytics, behavior-based engagement, and personalized insights on top of our VXengage portal. This data-driven insight is proven to reduce the cost to serve customers, improve operational efficiency, and increase customer satisfaction using targeted communication solutions, automated self-service features through the VXengage portal, and deep usage insights.

VXengage

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Empower the customers you serve with a fully hosted, managed, scalable, and secure web and mobile self-service platform compatible with any metering system or customer information system (CIS). VXengage is a base solution on which additional products from our Digital category can be layered to further elevate the customer experience.

VXfieldwork

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VXfieldwork can be integrated with your customer information system (CIS) or used as a standalone solution. Our utility field service software connects your dispatchers and technicians to centralize labor management, optimize work schedules, and place critical updates into the hands of your customers and care staff.

VertexOne

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VertexOne is a provider of cloud-based Software-as-a-Service solutions tailored for the utility and energy industries. With over 30 years of experience, VertexOne offers a comprehensive suite of products designed to enhance customer experience, streamline operations, and drive digital transformation. Serving more than 450 water, electric, and gas utilities, as well as energy retailers and suppliers across North America, VertexOne's solutions cater to over 55 million end customers. Key Features and Functionality: - Customer Information Systems : Manages customer data, billing, and service orders to ensure accurate and efficient operations. - Mobile Workforce Management : Optimizes field operations by enabling real-time communication and task management for mobile staff. - Electronic Data Interchange : Facilitates seamless data exchange between utilities and energy marketers, enhancing collaboration and efficiency. - Meter Data Management : Collects, processes, and analyzes meter data to support accurate billing and informed decision-making. - Digital Customer Engagement: Provides self-service portals and mobile applications, empowering customers to manage their accounts, view usage, and make payments conveniently. - Customer Self-Service: Offers intuitive platforms for customers to access services, reducing call volumes and improving satisfaction. Primary Value and Solutions Provided: VertexOne's solutions address the critical needs of utilities and energy companies by: - Enhancing Customer Experience: By offering digital engagement tools and self-service options, VertexOne enables utilities to meet modern customer expectations, leading to higher satisfaction and loyalty. - Improving Operational Efficiency: Automating processes such as billing, workforce management, and data exchange reduces manual errors and operational costs, allowing utilities to focus on core services. - Facilitating Digital Transformation: VertexOne's cloud-based platforms support utilities in transitioning to modern, scalable systems that can adapt to evolving industry demands and regulatory requirements. By integrating these comprehensive solutions, VertexOne empowers utilities and energy providers to deliver exceptional service, optimize operations, and stay competitive in a rapidly changing market.