# Best Utilities’ Customer Information System (CIS) - Page 6 *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities. To qualify for inclusion in the Utilities (CIS) category, a product must: - Track customer use of electric, water, or gas - Gather customer information - Address utility meter-to-cash (M2C) processes - Offer customizable, or easy-to-update, means of collecting payment ## How Many Utilities’ Customer Information System (CIS) Products Does G2 Track? **Total Products under this Category:** 89 ### Category Stats (Jul 2026) - **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 19, 2026* ## How Does G2 Rank Utilities’ Customer Information System (CIS) Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 89+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Utilities’ Customer Information System (CIS) Is Best for Your Use Case? - **Best Free Software:** [SMART360](https://www.g2.com/products/smart360/reviews) --- **Sponsored** ### FileHold Document Management Software FileHold is an enterprise-grade document management and workflow solution designed to help organizations securely manage their digital documents with confidence. This comprehensive platform enables users to capture, index, store, search, and collaborate on documents efficiently, ensuring that critical information is accessible anytime and anywhere. Since its inception in 2005, FileHold has gained the trust of businesses, governments, and institutions globally, establishing itself as a reliable choice for document management. Targeted at a diverse range of organizations, from small businesses to large enterprises, FileHold is particularly beneficial for those seeking flexibility, scalability, and control over their document management processes. The solution supports various deployment options, including on-premise, cloud, or hybrid models, allowing organizations to choose the setup that best fits their operational needs. This adaptability makes FileHold suitable for industries such as healthcare, legal, education, finance, and manufacturing, where document security and compliance are paramount. FileHold boasts a variety of key features that enhance its functionality and user experience. Version control ensures that users can track changes and maintain the integrity of documents over time, while metadata tagging facilitates efficient organization and retrieval of information. The automated workflow capabilities streamline processes such as document reviews and approvals, reducing the time spent on manual tasks. Additionally, FileHold supports electronic forms and e-signatures, further simplifying document handling. Advanced security permissions provide organizations with the ability to control access to sensitive information, ensuring that only authorized personnel can view or edit specific documents. The integration of FileHold with Microsoft technologies, including Microsoft Office, SharePoint, and Active Directory, enhances its usability and allows for a more cohesive working environment. Accessible via desktop, web browser, and mobile devices, FileHold empowers teams to transition to a paperless operation, thereby streamlining workflows and improving overall productivity. By reducing reliance on physical documents, organizations can not only enhance compliance but also minimize operational costs and environmental impact, aligning with the growing trend of sustainability in business practices. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1503&secure%5Bchosen_at%5D=2026-07-20T16%3A40%3A05Z&secure%5Bdisplayable_resource_id%5D=1005458&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=4014&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=4014&secure%5Bresource_id%5D=1503&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Futilities-customer-information-system-cis%3Fpage%3D6&secure%5Btoken%5D=ce795fdb737dde04f557bae19582b109bf626a9e77b1778cb3634fbc4daaed32&secure%5Burl%5D=https%3A%2F%2Ffilehold.com%2Flp%2Fg2%2F&secure%5Burl_type%5D=custom_url) --- ## What Is Utilities’ Customer Information System (CIS)? [Utilities Software](https://www.g2.com/categories/utilities)