---
title: NorthStar CIS Reviews
meta_title: 'NorthStar CIS Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how NorthStar CIS works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---


# NorthStar CIS Reviews
**Vendor:** NorthStar  
**Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)
## About NorthStar CIS
No two communities are alike, and yours has its own people, culture, and history, making it a unique and special place to live. And just like your community, your billing structure is unique, so using a one-solution-fits-all software won’t provide an exceptional customer service experience. NorthStar works with over 200 small- to medium-sized utilities, each with its own billing strategy, and our software flexes and scales to provide exceptional customer experiences from town to town. Your staff will have everything it needs for a consistent, seamless customer experience, all at a fraction of the price of a big utility’s software. With over 45 years of empowering utilities, customer service is at the heart of everything we do.






- [View NorthStar CIS pricing details and edition comparison](https://www.g2.com/products/northstar-cis/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+19%3A04%3A32+-0500&secure%5Bsession_id%5D=72e2d80d-e8a2-4e3c-9946-228e54402811&secure%5Btoken%5D=de6dbec44e7485f9ff26754222b41679fb3e3563a1a22e58a48460b4b339f3b3&format=llm_user)

## NorthStar CIS Features
**Operations**
- ERP Functionality - Utilities' CIS
- Customer Information Tracking - Utilities' CIS
- Payment Customization - Utilities' CIS
- Industry Adaptation - Utilities' CIS
- Employee Training - Utilities' CIS
- Progress Tracking
- Cost Tracking
- Asset Tracking
- Electronic Payments

**Customer Management**
- Customer Service - Utilities' CIS
- CRM Functionality - Utilities' CIS
- Third-Party Integrations

**Additional Functionality**
- Rate Management
- Auditing
- Workforce Management
- For Natural Gas
- Customer Database
- Dispatch Management
- Fixed Asset Management
- Communication Management
- Preventive Maintenance
- Penalty/Cut-Off Processing
- Configurable Workflow
- Workflow Management
- Alerts/Escalation
- Equipment Maintenance
- For Trash
- Maintenance Management
- Monitoring
- Billing & Invoicing
- Support Ticket Management
- Customizable Reports
- Generative AI
- AI Copilot
- Demand Forecasting
- Asset Lifecycle Management
- Inventory Management
- Data Capture and Transfer
- For Water
- Self Service Portal
- Incident Management
- Data Visualization
- Benchmarking
- Expense Management
- For Electricity
- Mobile Access
- Maintenance Scheduling
- Historical Reporting
- Scenario Planning
- Compliance Management
- Metered Billing
- Database Support
- Reporting & Statistics
- Billing Rate Management
- Work Order Management
- Routing
- Real-Time Reporting
- Activity Dashboard

## Top NorthStar CIS Alternatives
  - [Smartflex](https://www.g2.com/products/smartflex/reviews) - 4.8/5.0 (15 reviews)
  - [Oracle Utilities Customer Care and Billing Solutions](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) - 4.6/5.0 (15 reviews)
  - [PayIt](https://www.g2.com/products/payit-payit/reviews) - 5.0/5.0 (7 reviews)