Speech Analytics Software Resources

I am able to generate a report based on our customers' feedback or survey. It will show there how many surveys completed, disposed and total number of surveys sent. Please tell me more about the other features you can do using inContact.

While call centers are normally redistricted for only desk phones, we would like to recommend or suggest that there should be a proper application for users using other devices if they are not available at the desk, or on the go for travel. Our manager would be able to help adjust hours or perhaps monitor users if they are not on the facility for work. This also benefits everyone, especially when external factors can come into play where if there is a situation where if users are unable to come in, they can use the application to work from home with their work laptop, ect. In recent times, I feel that it would benefit everyone when at the moment anything can arise.

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