Speech Analytics Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Speech Analytics Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Speech Analytics Software Articles
What Is Voice Recognition? Types, Features, and Systems
Building voice-enabled systems undergoes many testing stages.
by Shreya Mattoo
Speech Analytics Software Glossary Terms
Speech Analytics Software Discussions
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Question on: CTM
What if I already have numbers I want to keep?No problem, this is a process called porting. We will gladly port over your already existing number into our system for no additional cost. (USA and Canada only) You will start that process on the port numbers page in your account and it typically takes 2-4 weeks for the numbers to port over to us. There should not be any downtime as the numbers port.
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CallTrackingMetrics has a number port option that is easy to implement.
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Question on: CTM
How do you bill me?When you create your account, you will enter your credit card. Your credit card will be used to fund your CTM available balance and to pay the first month of your software fee. The available balance is like a bank and it funds your numbers, minutes, monthly software fee and any other premium services you choose to turn on. When your balance falls below a specific amount you can have us automatically recharge it to a chosen amount using your credit card. For example you can set your recharge amount to $50, and every time your account falls below $10 it will automatically recharge up to $50.
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I believe it's auto bill based on minutes and a budget
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Question on: CTM
Can I change plans after I sign up?Yes you can, there are several plans you can upgrade to.
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Absolutely, at any point in time you can upgrade or downgrade to a different plan. If you change plans in the middle of a billing cycle you will be prorated to reflect the time you still had left in your original plan.
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Speech Analytics Software Reports
Mid-Market Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Speech Analytics
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Speech Analytics
Winter 2026
G2 Report: Momentum Grid® Report


