# Would it be possible to implement a feature in live reporting wherein there's an alert or alarm if an agent was unable to answer or rejected the call?

This is to make sure proper disciplinary actions will be made to those agents that are not answering calls in a timely manner or for those who deliberately not answer the calls that comes in to them.

##### Post Metadata
- Posted at: over 5 years ago
- Net upvotes: 1


## Comments
### Comment 1

I am uncertain but the Integrations Manager within the admin tab has an aspect of this, within the new contact data sets there is "ignored" "rejected" maybe these have been included if not a gap request. 

This would be  great addon that's for sure. 

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Contact Centre Management




## Related Product
[Talkdesk](https://www.g2.com/products/talkdesk/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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