Speech Analytics Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Speech Analytics Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Speech Analytics Software Articles
What Is Voice Recognition? Types, Features, and Systems
Building voice-enabled systems undergoes many testing stages.
by Shreya Mattoo
Speech Analytics Software Glossary Terms
Speech Analytics Software Discussions
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Question on: NiCE CXone
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any product-related questions on that portal.
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Question on: Talkdesk
Can there be an option to send slack messages to agents personally?When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!
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Thank you for your response. I am aware of that but I meant that if we could message the agents that are logged in but not on call. Because we usually message the agents from their TD status
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Question on: CTM
How do I delete a custom tag that I made?I sometimes make custom tags for caller agents, but sometimes if an agent is inactive, I do not know how to delete that custom tag.
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Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to.
Reporting Tags:
You can delete these under Calls > Call Scoring > Reporting Tags. This would help if you use tags with drop down lists, which are configurable from this page.
Call Tags (free form / no restrictions): Navigate to Reporting >Tags, then edit the tags on the list. This is also where you can delete or reassign any records with these tags.
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Speech Analytics Software Reports
Mid-Market Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Speech Analytics
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Speech Analytics
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Grid® Report for Speech Analytics
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Speech Analytics
Winter 2026
G2 Report: Momentum Grid® Report


