Speech Analytics Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Speech Analytics Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

Contents

Speech Analytics Software Articles

What Is Voice Recognition? Types, Features, and Systems

Building voice-enabled systems undergoes many testing stages.

by Shreya Mattoo

Speech Analytics Software Glossary Terms

Speech Analytics

Speech analytics uses artificial intelligence tools to gather relevant business information from real customer call data. Learn about types and benefits.

by Holly Landis

Explore our
Technology Glossary

Browse through dozens of terms to better understand the products you purchase and use everyday.

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Speech Analytics Software Discussions

Question on: Talkdesk

Why don't adding a history calls option

Please change the way to track the call due to the fact that it's really complicated to see the history of call and try to track who did you speak with. since if you don't have any information about the load ID or a phone number. Also having the option of having a call tracking will improve our skills to deliver better customer service.

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Sure you can find it on https://yourcompany.mytalkdesk.com/#monitoring/calls on a browser not on the widget

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Answered: Guillermo Mendoza on November 27, 2019

Your answer

Question on: Talkdesk

What integration options are there?

In this survey it asked with integrate with Talkdesk, but I am not aware of any integrations. What integrations are available with Talkdesk?

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Here you go: https://www.talkdesk.com/call-center-software/integrations/

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Answered: Olivier Tsinos, MBA on November 28, 2019