Speech Analytics Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Speech Analytics Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

Contents

Speech Analytics Software Articles

What Is Voice Recognition? Types, Features, and Systems

Building voice-enabled systems undergoes many testing stages.

by Shreya Mattoo

Speech Analytics Software Glossary Terms

Speech Analytics

Speech analytics uses artificial intelligence tools to gather relevant business information from real customer call data. Learn about types and benefits.

by Holly Landis

Explore our
Technology Glossary

Browse through dozens of terms to better understand the products you purchase and use everyday.

Find new features

Speech Analytics Software Discussions

Question on: Talkdesk

Lack of the on-line user

Would it be possible to implement a feature in live reporting wherein there's an alert or alarm if an agent was unable to answer or rejected the call? Co

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Integrations Manager has a subset of features which may cover this?

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Answered: Christopher Pash on January 21, 2021

Your answer

Question on: Observe.AI

Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?

Aside from simply plugging keywords, tool will be better if we can add syntaxes or and command that can target words or phrases within the transcription in a way that the moment designer can narrow down into specific time, part of conversation etc.

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Hi Jasper, Thank you for your question - it comes at a perfect time! We are currently working on a “Labs” version of Advanced Moments where we are testing the first stage of self-configurable moments with additional operators, syntax and some of our amazing ML capabilities so our users like you can really capture the interactions important for your business. If you'd like to learn more about what we're doing, and when you'll be able to see some of these improvements firsthand, contact your customer success manager.

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Answered: Gabi Contreras on January 21, 2021

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Answered: Marco Borsato on July 11, 2021

See more answers (1)

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Question on: Talkdesk

Would it be possible to implement a feature in live reporting wherein there's an alert or alarm if an agent was unable to answer or rejected the call?

This is to make sure proper disciplinary actions will be made to those agents that are not answering calls in a timely manner or for those who deliberately not answer the calls that comes in to them.

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I am uncertain but the Integrations Manager within the admin tab has an aspect of this, within the new contact data sets there is "ignored" "rejected" maybe these have been included if not a gap request. This would be great addon that's for sure.

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Answered: Christopher Pash on January 21, 2021

Your answer

Speech Analytics Software Reports

Mid-Market Grid® Report for Speech Analytics

Spring 2026

G2 Report: Grid® Report

Grid® Report for Speech Analytics

Spring 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Speech Analytics

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Speech Analytics

Spring 2026

G2 Report: Momentum Grid® Report

Small-Business Grid® Report for Speech Analytics

Spring 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Speech Analytics

Winter 2026

G2 Report: Grid® Report

Small-Business Grid® Report for Speech Analytics

Winter 2026

G2 Report: Grid® Report

Mid-Market Grid® Report for Speech Analytics

Winter 2026

G2 Report: Grid® Report

Grid® Report for Speech Analytics

Winter 2026

G2 Report: Grid® Report

Momentum Grid® Report for Speech Analytics

Winter 2026

G2 Report: Momentum Grid® Report